An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by Bedros
Frequently Asked Questions
Updates / Changelog
- January 23, 2013 : A minor bug about lineHeights within Android Mobile Devices now fixed.
- February 23, 2013 : A minor bug about a little padding issue within Mobile Devices using old IOS versions now fixed.
- March 26, 2013 : Mailchimp Ready Versions included, now you have the choice to update your templates by using Mailchimp’s template builder IDE, without touching any HTML code.
Regular Plain HTML Files also still included with both Embedded and Inline versions for those who still in love with updating HTML code.
- April 1, 2013 : A minor bug in Windows Phone 7.5 now fixed
On LIVE PREVIEW, layout doesn’t fit to my browser window when I resize my browser. Why?
If a layout doesn’t resizes according to the size of your browser, that’s because LIVE PREVIEWS are using encrypted html for security reasons.
If this is the case, you can see an example layout with 420px AND 320px SCREENSHOTS HERE
I haven’t done e-mail campaigns before.
How can I edit (update) the templates with my content,
I mean, using what program..?
Changing the content is really easy , even by just following the comments in the HTML file you can very easily update the content. HTML File is very well commented. You can use any text editor (even notepad) to change the content. Just read comments in the HTML file carefully and it should be ok. Also, A very descriptive help file included within the download. Anyway, please never hesitate to ask any questions, I’m here to help.
Besides Plain html files, RespoSensive Responsive Email Templates also include Mailchimp ready files which allow you to change your content without touching HTML. Customize your layout with ease, add and remove modules by using Mailchimp ide.
I did a TEST with one of the files at the LIVE PREVIEW BEFORE PURCHASE , but it doesn’t look as it should be. Why..?
If you do a test with the files at the LIVE PREVIEW, you will not get the results you should because as I’ve said before they are encrypted and using embedded styles (using inline styles is the best practice). The files which you are going to download with the purchase are all tested with both LITMUS and manually, so I assure you all layouts are working fine (all have Embedded and Inline versions) , but anyway If you really need a sample to be sure before your purchase, please get in contact with me and I can send a sample file for you to test. Everybody wins
I have a SPECIAL CASE . For example, let’s assume that I want to use the HTML in this template as inserted into -APPLE Mountain Lion for use as stationery, is it possible ?
In special cases, just contact with me from my profile page, I can send you an example layout from the product. You can examine the example I’ve sent you and then you can make your decision with 100% confidence to purchase it. Everybody wins.
Why do I need a SUBSCRIBE option?
Because , if one of your customers forwards your email campaign to some of his/her friends by using the Forward To a Friend link , they will need an option to be able to subscribe to your emailing list.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.