69 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Does the theme support multiple images inside a single portfolio page? What about the blog? Can I create a post with a gallery of photos in it?

obox

Hi Mooz

The answer is yes to both. If you add multiple images to a portfolio then a slider will appear. You can also include galleries inside a blog and their relevant thumbnails will be listed next to each other.

Hope that helps, if you have any other questions please let me know.

Dave

Default-user

Thanks, that’s great. Another question yes.. I am planning to integrate a company Facebook page content in the blog. I can take care of reading the content from the post and build an XML exchange format out of it but do you think there’s a way for your theme to parse the XML and format it as blog posts including support for photos and gallery?

obox

Hi Moooz

Maybe our Social Commerce plugin would help? Even though it is intended for eCommerce you can use it as a ‘normal’ feed for blog posts and static pages:

http://www.obox-design.com/fbcommerce.cfm

:)

Dave

  • Bought between 100 and 499 items
  • Has been a member for 1-2 years

Does your theme include a membership/subscription type system?

obox

Hi lingofast

If you activate the eCommerce element of the theme then yes it does.

Dave

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users

I am having a similar issue as an earlier poster where the product image does not fill the container and the shop buttons are totally different from the demo. It seems to me like a stylesheet or browser issue but I haven’t edited anything and I’ve tested two. Please advise.

obox

Hi gojaj

This may be because you have the default WooCommerce styling switched on.

We’d love to help, would it be possible to post your question in our forums so that our support crew can assist?

You can register via this page on Obox: http://www.obox-design.com/register.cfm

Once you are registered you will be redirected to your profile where you will need to enter your Purchase Code.

To get your purchase code you need to login to ThemeForest and go to the “Downloads” tab, you will see a ‘Download’ button next to the theme you purchased. Click this button and a drop-down will appear with a link to your “License Certificate”. The .txt file in that download contains your “Item Purchase Code” which you can then use to login to the Obox forums.

Dave

Default-user

Thanks Dave, I turned off the default styling in woocommerce > settings > general.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi again,

I keep coming back to this theme because of its clean lines and great UX details but I have a few more pre-purchase questions:

1) Are there limits to the number of images each portfolio can contain or does that just apply to the homepage? (I would be using the theme mainly for photography and artwork and could potentially have dozens and dozens of images within a single portfolio.)

2) Is it possible to adjust the margins for single portfolio item pages? I’d include many vertical images and would like the full image to fit on the screen without having to scroll down.

3) If there’s more than one image on a portfolio item page or in a blog post, will it convert to a slider similar to the one in your “Personal” theme? (I love that it zooms back to the first image.)

4) Is it possible to change the fonts without there being negative repercussions on the look/functioning of the theme?

Thank you!!

obox

Hi mwhite8216

Firstly, thank you for your kind words about Retail Therapy :)

To answer your questions:

1) There is no limit to the amount of images you can add to one portfolio item.

2) This is possible but would require a bit of custom css to be applied – we can guide you in the right direction though.

3) Yes, if a portfolio item has more than one image then it will automatically convert into a slider.

4) You can change the fonts using our typography manager but just be careful, each font has it’s own characteristics when it comes to line-heights and sizes. I cannot guarantee that the fonts will be perfect straight away but the spacing and alignment of the theme will remain in tact.

Hope that helps, if you have any other questions please let me know.

Dave

Default-user

Thanks, Dave!

I realize this would require customization but do you think the theme would be able to handle adding a masonry gallery option? (Would you have a recommendation for someone who knows your themes?)

Michael

P.S. I keep forgetting to compliment you on the original image you had on the homepage (the one that’s still visible in the screenshots).

obox

Hi Michael

I also liked that original image! Some of our potential customers thought it was too much of a juxtaposition though… so we changed it.

We do have a group of Approved Modifiers that we recommend: http://www.obox-design.com/approved_modifiers.cfm

Dave

Default-user

Thanks, Dave!

Judging by the amount of bad fashion photography/contrived images that help sell other themes, I wasn’t surprised when you changed it—perhaps a bit too niche for here ;)

The other images on Retail Therapy are great, too, but I really loved that first one.

M

  • Bought between 50 and 99 items
  • Europe
  • Has been a member for 1-2 years

Hey! Great theme! Really enjoying working with it.

Quick question: Is there anyway to activate comments on portfolio items. It seems to be automatically deactivated…

Thank you! :)

obox

Hi poweb

Good question, I am not 100% sure if comments in portfolio items are available. Would you mind posting your question in our forum so that my support crew can create a feature request for our dev team?

You can register via this page on Obox: http://www.obox-design.com/register.cfm

Once you are registered you will be redirected to your profile where you will need to enter your Purchase Code.

To get your purchase code you need to login to ThemeForest and go to the “Downloads” tab, you will see a ‘Download’ button next to the theme you purchased. Click this button and a drop-down will appear with a link to your “License Certificate”. The .txt file in that download contains your “Item Purchase Code” which you can then use to login to the Obox forums.

Dave

Default-user

Done! Thanks for the reply :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hey for some reason my Products or not show on the home screen i try to add Widgets but nothing still dont show up…the only Widgets that works is the hero Widgets..wish i dont like….also any way i can email you directly for help??

obox

Hi Jean

We’d love to help, would it be possible to post your question in our forums so that our support crew can assist?

You can register via this page on Obox: http://www.obox-design.com/register.cfm

Once you are registered you will be redirected to your profile where you will need to enter your Purchase Code.

To get your purchase code you need to login to ThemeForest and go to the “Downloads” tab, you will see a ‘Download’ button next to the theme you purchased. Click this button and a drop-down will appear with a link to your “License Certificate”. The .txt file in that download contains your “Item Purchase Code” which you can then use to login to the Obox forums.

Dave

  • Bought between 10 and 49 items
  • Canada
  • Exclusive Author
  • Has been a member for 1-2 years

Hi there! Is there a sku variable option? Like selecting a size for a particular product?

obox

Hi Robert

Yes absolutely, you can find out more details about WooCommerce here: http://www.woothemes.com/woocommerce

Hope that helps, if you have any other questions please let me know.

Dave

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

Does the theme have any options for Accordion text?

Thanks.

obox

Hi Rickerby

Unfortunately not, but thank you for the question – I am going to submit a feature request to my devs :)

Dave

Rickerby

Thank you Dave,

Would this theme support the ability to add a portfolio filter plugin such as isotope? Looking for the ability to click the links in the portfolio; illustrations, posters, all etc and have them shuffle themselves on the page to show the associated images with that tag.

Thanks.

obox

Hi Rickerby

Adding the isotope effect to the portfolio would require custom coding as the portfolio page is currently designed to click through to each portfolio category.

Dave

Rickerby

Hi Dave,

Thank you for the quick response. Is it possible to pay for this to be added?

obox

Hi Rickerby,

Yes we have a group of Approved Theme modifiers who can assist with this at affordable rates: http://www.obox-design.com/approved_modifiers.cfm

Dave

Rickerby

Thanks Dave. I’ll get in touch with one of them.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I purchased this template and am hoping to figure out the fonts used so I can match up my other documents to match the look, where do I find the fonts used??

Default-user

I found them, sorry I just couldn’t locate the names!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I am now following your guide on how to install this template and you ask us to go to Appearance > Themes > and then to click on the install themes tab. Well that tab is no where to be found on the Themes screen I get when following you guide. Can you offer some clarification?

Default-user

I also cannot for the life of me find my “ThemeForest purchase code” as I am being directed on your the Obox Themes site to get support there. Can you please clarify how I can get this license as well? I find the directions very poorly worded and not match file names that you are directing clients to look for.

obox

Hi sheppardaaron

We’d love to help, would it be possible to post your question in our forums so that our support crew can attend to your install issue?

You can register via this page on Obox: http://www.obox-design.com/register.cfm

Once you are registered you will be redirected to your profile where you will need to enter your Purchase Code.

To get your purchase code you need to login to ThemeForest and go to the “Downloads” tab, you will see a ‘Download’ button next to the theme you purchased. Click this button and a drop-down will appear with a link to your “License Certificate”. The .txt file in that download contains your “Item Purchase Code” which you can then use to login to the Obox forums.

Dave

Default-user

I have gone into the downloads section multiple times and clicked the download button next to the theme as instructed, but it simply downloads a zip file, no drop down menu appears. I have downloaded the zip file 6 times, never has a drop down menu appeared. And within this zip file, I can find nowhere a “License Certificate” or an “Item Purchase Code”.

Again, I need directions on how to register get this “Licence Certificate” and / or “Item Purchase Code” so I can then go through the process of registering, just to get simple support for this product.

And as a customer trying to get support, this whole process is quite frustrating and ridiculous. I shouldn’t be waiting DAYS just to get ACCESS to possible support.

obox

Hi sheppardaaron

It sounds like this is a bug with Themeforest? When I click the download link on any of my purchase I see this:

http://cl.ly/S8Oa

For installation instructions are you referring to the Retail Therapy documentation: http://kb.oboxsites.com/themedoc-category/retail-therapy-docs/

It may be that you are on a WordPress Multi-site installation – in which case only the administrator can add/upload new themes to your dashboard.

Dave

Default-user

I’ve now had to post a ticket with Themeforest, and they haven’t contacted me. Is there anyway you can forward me an “item purchase code”? You can see that I have purchased this theme beside my name in the post? This is going on 48 hours or no support and customer run around. I am becoming more and more dissatisfied with this process, and don’t understand how you as the theme provider have not tried to resolve this. I guess I will just have to keep posting here in the public comments hoping that one of these two companies will actually support the products they produce or sell.

obox

Hi sheppardaaron

I am trying my best to help but can only do so via Obox. Unfortunately I have no control over the Themeforest issues and I cannot provide you with your purchase code as its unique to your purchase.

Have you tried logging into Themeforest with a different browser? Such as Firefox or Chrome?

Did you manage to find out if you were on a WordPress multi-site install?

Dave

Default-user

No I haven’t tried logging in with a different browser, will do.

And actually there is something you can do with Themeforest, you can contact them to represent your customer who is struggling to properly access what they have purchased from them, as they represent your company. You can also simply as your site staff to register me so I can go get support which would also fast forward this process.

As for the WordPress issue, after waiting to get support I finally explored the issues, worked with my domain provider and hosting to sort out why I could do what was asked of me in your user guide. I can now post, but have multiple issues with the slider, products, etc. But alas can’t get support for any issues so from from your company, so I will probably be forced to just work through them at a snails pace while erroding any excitement I had about purchasing this theme. I love it, think it is great, but can’t believe how difficult it has been to setup, how vague the user guide is, and how absent support solutions have been since I am locked out of help.

Not trying to be a jerk here, I am just trying to get honest help for a product I have purchased and should have access to. As I said, I love the theme but it is essentially useless to me without support.

obox

Hi sheppardaaron

Please drop me an email so we can discuss things further: david at obox .co.za

Dave

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 4-5 years

Hi,

I have a presale question. I want to remove the “Menu” button you have and just have a regular dropdown menu, can I change this easily?

Thanks!

Default-user

I’ll rephrase:

1. I want to completely remove the dropdown menu provided and when going down on the page, I don’t want it to follow and overlap the information. I want to remove that, it can just be like a regular menu.

2. When clicking on the search box, I don’t want it to expand and replace the information like it does right now, I just want it to push the information to the right.

3. When looking in product detail, I don’t want the side bar items to be transparent until you move your cursor on top of it. I want it to be normal.

Can all of these be changed? I don’t need to use the Theme Options to do these changes, I am capable of coding CSS and HTML. I just need to know where to look.

Thanks!

obox

Hi EnergyFreak

1) Yes there is a setting in the theme which allows you to switch between a drop-down navigation or a regular in-line nav.

2) This is possible but will require some custom modifications – I’d suggest using of our Approved Modifiers http://www.obox-design.com/approved_modifiers.cfm / or we can guide you through it via the forums.

3) Yes this can be easily tweaked with one line of CSS, we can give you the lines to change.

Hope that helps, if you have any other questions please let me know.

Dave

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, Would it be possible to remove the ‘add to cart’ button in the shop page (quick shop?).

I am looking for a template for an art gallery so it needs to be less of a regular shop.

Thanks,

Dan

obox

Hi Star1312

This is possible with some small tweaks to the CSS. I our support crew could guide you through it.

Dave

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

is it able to change the menu to a ‘regular’ menu (so no dropdown, but menu items next to eachother?)

Default-user

ah found it in another comment… it is possible, great!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

and do you have a catalog mode option available?

Default-user
roob Purchased

i guess this is the ‘turn off ecommerce’. I want the slug ‘shop’ to be changed in ‘catalogus’. I have managed to cheat this by translating it to ‘catalogus’, but the link still goes to /shop (which i do not want in catalog mode)

obox

Hi Roob

This is possible with WooCommerce (the eCommerce plugin we’ve integrated Retail Therapy with). You can view more details about WooCommerce here: http://woothemes.com/woocommerce

Dave

Default-user
roob Purchased

I cannot find it and tried allot. Any directions?

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

if I visit the demo page on iPhone, it looks like it is not responsive… (images underneath each other..)

Default-user

on the ipad however it looks great… I want to buy the theme,... but last 2 questions are important

obox

Hi Roob

Please take a look at this demo link in order to view it in responsive mode: http://demo.oboxsites.com/retail-therapy/

Dave

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
roob Purchased

In the contact page template, the zoom controls (upper left) are working, but invisible. I want them to be visible, is this possible?

obox

Hi Roob

Yes this is definitely possible and is a setting available in Retail Therapy.

Dave

Default-user
roob Purchased

i searched, but cannot find the setting. Where can I find it?

obox

Hi Roob

If you could post your question in our Forum then Vail (Head of Obox Support) will be able to guide you.

You can register via this page on Obox: http://www.obox-design.com/register.cfm

Once you are registered you will be redirected to your profile where you will need to enter your Purchase Code.

To get your purchase code you need to login to ThemeForest and go to the “Downloads” tab, you will see a ‘Download’ button next to the theme you purchased. Click this button and a drop-down will appear with a link to your “License Certificate”. The .txt file in that download contains your “Item Purchase Code” which you can then use to login to the Obox forums.

Dave

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Great theme – do you have the option not to use the slider on the homepage? or would that require editing the theme itself?

obox

Hi Padenni

The slider is not a requirement. Because it is a widget you can leave it out without having to touch any code.

Dave

Default-user
padenni Purchased

Thanks Dave – I just purchased the theme and installed, and I feel compelled to say – best money I’ve ever spent on a theme! you guys thought of EVERYthing…or at least that’s the way it seems. Fantastic theme and really great integration with woocommerce.

obox

Hi Padenni

That is just fantastic to read, thank you so much for your positive feedback! :):)

Dave

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Quick question – you mention color options.

Is there a black background option to the theme? It’s a requirement for my future shop.

obox

Hi Chad

Yes absolutely, if you view this demo you will be able to switch to the dark option:

http://www.obox-design.com/demo-theme.cfm?theme=motion-picture

Dave

obox

Hi Chad

My apologies, for some reason I thought you were referring to Motion Picture. Total oversight by me.

With regards to the color options, there is a visual color customizer which you can use to change the background color to anything you like.

Hope that helps, if you have any other questions please let me know.

Dave

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi there!

I was just wondering whether it would be possible to change the homepage slider so that it fits the entire screen? To then drop the other content (just for the homepage).

If not directly within theme options, would this be difficult to change?

Have you tested it with any magnification plugins?

obox

Hi DanRoss

Yes absolutely, the home page is controlled by widgets and is therefore in your full control.

Dave

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • United States
MissJoy Purchased

I am just beginning to work with your theme: so far so good. I have hit a wall here though. The title of the site is a brown color on mouse over. I have gone into the customization panel and removed ALL brown, yet it is still brown on hover. Please explain specifically where I can change that mouse over color, as it must not be in that panel. Thank you!

MissJoy
MissJoy Purchased

Additionally, the mouse over color in the contact header is black and in the area where it set the background for the contact header, there isn’t an option to change that either. As I have the background there black, it “disappears” on mouseover. Did I miss the area to edit this as well or…?

Thanks!

MissJoy
MissJoy Purchased

Is it possible to change the search, social, mail icons in the contact header to black or white…?

obox

Hi MissJoy

There is a possibility that this is a missing function in the customizer. In the meanwhile would it be possible to post your issue in our forums so that my support + dev team can document your problems and provide a fix?

You can register via this page on Obox: http://www.obox-design.com/register.cfm

Once you are registered you will be redirected to your profile where you will need to enter your Purchase Code.

To get your purchase code you need to login to ThemeForest and go to the “Downloads” tab, you will see a ‘Download’ button next to the theme you purchased. Click this button and a drop-down will appear with a link to your “License Certificate”. The .txt file in that download contains your “Item Purchase Code” which you can then use to login to the Obox forums.

Dave

MissJoy
MissJoy Purchased

You only addressed the first of 3 things I asked, and you did so by telling me to ask again elsewhere. If you do not offer any support here, please be so kind as to add this forum to the support tab so that no one’s time is wasted posting here, waiting for a reply, and doing it all again. This adds days to the process and time is of the essence when working on projects. I will post there, but please consider this feedback. I hope your forum offers speedy replies. Thank you.

obox

Hi MissJoy

I can promise that our forum is the best way to receive help and assistance. We have a strict policy with regards to providing support in the Themeforest comments due to a few bad apples who have gone out of their way to make it impossible to support customers here.

Therefore I am only able to provide answers to pre-sale questions. By posting your msg in our forums we are able to track your issue more reliably and we’re also able to respond in a more timely manner.

I hope you understand, I am sorry for the frustration.

Dave Co-founder, Obox Themes

MissJoy
MissJoy Purchased

Thanks for getting back to me, Dave. Like I said, that’s definitely understandable I just wish I knew that initially so I could have gone straight there with my issues getting a reply faster. My 2 posts on the forum are still unanswered, so I am now waiting 3 days for resolution of my issue. I hope someone gets back to me today as these issues are holding up progress. Thanks!

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