An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, obox, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from obox:
Documentation & Support
Please note that access to theme documentation and support forums is restricted to verified buyers only. Support times are 9am to 5pm Monday to Friday (GMT +2). In order to gain full access docs and support please be sure to register on Obox.
To login to Obox all you need to do is the following:
- Visit Obox Themes
- Click “Register on Obox” in the second column
- Register your details
- Type in your ThemeForest purchase code by clicking on the brown paw icon in your dashboard
Note: We offer Support via our forums only, any other means of communication such as emails and tweets will be directed to the forum. Thanks peeps.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.