An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Bedros

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from Bedros:

WE HAVE WONDERFUL SUPPORT , AND WE MEAN IT.
Please ask questions, we are here to help you.

Frequently Asked Questions

UPDATES..:

January 29, 2014
Tested across Browsers, Desktops and Mobile Devices once again. Works perfect as expected. We are bulletproof for your luxury. Thank You!

- August 7, 2013 RetinAdore Responsive Email Templates
Help files updated with up-to-date screenshots and more detailed instructions.

How can we get in CONTACT with YOU?
On LIVE PREVIEW, layout doesn’t fit to my browser window when I resize my browser. Why is that?

1 - Try removing the top frame (ThemeForest) , please check the image below..:



2 - If a layout doesn’t resizes according to the size of your browser, that’s because LIVE PREVIEWS are using encrypted html for security reasons.

I’m a beginner, Is this WELL DOCUMENTED for me too?

Help file(s) are descriptive, including stepBystep instructions, covering everything from zero to hero , considering the chances that you are totally new to the email marketing. In case you ever need any information, they will be there and ready for you..:



When customizing my template, it seems Mailchimp adds some extra spacing, why is that? (this F.A.Q. is about customizing Mailchimp ready files without touching any HTML code, via Mailchimp’s template builder)

Mailchimp does that when customizing Mailchimp Ready Files.
This is not a problem and the extra spacing will NOT appear when you send your wonderful email.

Can I customize my template with a WYSIWYG (What You See Is What You Get) editor, for example, like DreamWeaver’s DESIGN view?

You shouldn’t do it because WYSIWYG editors adding unProper code to your html file , causing the layouts break. You should customize your template within HTML file by using a text editor. If you’re using DreamWeaver, use its CODE view instead of its DESIGN view.(In DreamWeaver, you can open CODE view from Top Menu > View > Code) You can alsa use any of your favourite text editor (even notePad will do) to customize your template.

Code is deeply commented with detail, read the comments in the HTML File and you’ll see it is really very easy.

I did a TEST with one of the files at the LIVE PREVIEW BEFORE PURCHASE , but it doesn’t look as it should be. Why..?

If you perform a test with the LIVE PREVIEW, you will NOT get the results you should, because it is only a LIVE PREVIEW and encrypted for security reasons. The files which you are going to download with the purchase are all tested with LITMUS, and all are working fine (all have Embedded and Inline versions). Anyway, If you need a sample to be sure before your purchase, please get in contact with me and I can send a sample file for you to test. Everybody wins :)

I have a SPECIAL CASE . For example, let’s assume that I want to use the HTML in this template as inserted into -APPLE Mountain Lion for use as stationery, is it possible ?

In special cases, just contact with me from my profile page, I can send you an example layout from the product. You can examine the example I’ve sent you and then you can make your decision with 100% confidence to purchase it. Everybody wins.

Why do I need a SUBSCRIBE option?

Because , if one of your customers forwards your email campaign to some of his/her friends by using the Forward To a Friend link , they will need an option to be able to subscribe to your emailing list.

Let’s assume that I don’t want to use Mailchimp Ready templates , and I haven’t done e-mail campaigns before.
How can I edit (update) the Plain HTML Files with my content,
I mean, using what program..?

Changing the content is really easy , even by just following the comments in the HTML file you can very easily update the content. HTML File is very well commented. You can use any text editor (even notepad) to change the content. Just read comments in the HTML file carefully and it should be ok. Also, A very descriptive help file included within the download. Anyway, please never hesitate to ask any questions, I’m here to help.

Retinadore Retina Ready Responsive Email Templates also include Mailchimp ready files which allow you to change your content without touching HTML. Customize your layout with ease, add and remove modules by using Mailchimp ide.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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