997 comments found

Hello, I just bought your theme but when I try to install it, the following message appears :

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.

Could you please help to resolve this ?

Thank you in advance, Cindy

opendept

Hello Cindy,

The file you have downloaded from Themeforest need to be unzipped first. Then, inside the folder you will find the theme’s files, the documentation, ecc.

Cheers, -P

paolee Purchased

Hello. I would need the support-forum for the Retro Portfolio Theme, but I cannot register. It says my Email and my purchuse code is not correct. I did buy the theme some 10 days ago. Please let me know how to sign up for the support forum! Thanks

opendept

Hello,

You have successfully signed up the forum. Login with your email/password.

Cheers, -P

Did you remove the Quote option for the portfolio? I really need a popup option to continue using the theme.

opendept

Yes, we have removed that option in Retro 4, I am sorry. Let me know if you want to restore Retro 3 and need the theme’s files.

Cheers, -P

AndyShick

It’s all good. I like all the updates, mainly the responsiveness and the option to remove the blog. I’ll just need to search for another theme or a 3rd party plugin to do the trick.

Kheiz Purchased

Isn’t there a way to get the old slider back (v3.3), here you can see the difference: http://img4.hostingpics.net/pics/773446v33v4.jpg

Or any way to get title and description under the picture ?

opendept

Retro 4 is a new theme built from scratch so there’s no way to “go back”, I am sorry.

Cheers, -P

Default-user
Kheiz Purchased

Ok, I don’t understand why you’ve deleted features for the slider. The old one was perfect…

Hello 1) “scroll” function doesn’t work with some type of menu section. It works correctly on “Contact” section but not with “About” and “Portfolio”. You can check it out here http://www.gattiroventi.it where, clicking on “Band” and “Media” in menu section, the scroll doesn’t work.

2) I went to your support site at http://help.opendept.net/, but it wouldn’t accept my Themeforest purchase code.

I’m using latest version of Retro Portfolio 4 with Wordpress 4.0.1. Can you help me please? Thanks!

opendept

Hello,

First of all, you have successfully signed up the forum. Please log in with your credentials.

About your issue: please check that menu IDs correspond to section slugs (refer to the documentation). If that does not fix the issue, delete the menu and create a new one.

Cheers, -P

Hi there, what changes are in the version updated December 16th? I can’t see a change log listed anywhere.

opendept

Hello there, please check the file changes.txt inside the theme’s folder. BTW it’s just a minor CSS improvement on “About” section icons.

Cheers, -P

Hi is there anyway I can please get the most recent update BEFORE you switch to the complete new theme? The latest in the series 3 updates, please. Thanks!

opendept

Hello there,

I am not sure to understand what you mean. BTW, if you need the latest stable Retro 3.x version, please send me a message from our profile page (http://themeforest.net/user/opendept) and I’ll send it to you ;)

Cheers, -P

kevquirk Purchased

Hi,

Since updating to version 4, my contact form isn’t working. Whenever I fill in the form, and attempt to send a test, I get a message asking me to fill in the form correctly.

I’ve noticed that the captcha isn’t changing from 2+3, so this may be the problem. However, I’ve tried on multiple servers, and I’ve disabled all caching, and the problem still persists.

Any ideas?

Thanks

Default-user
kevquirk Purchased

This doesn’t really explain how they fixed the issue. Like I said, I’ve installed the SMTP plugin, but it’s not working.

Default-user
kevquirk Purchased

Doh! Fixed it, it was me being an idiot! I had another SMTP plugin installed and I didn’t notice – it had old SMTP settings in it. What an absolute fool! Thanks for the patients mate.

opendept

Don’t worry, I am glad you fixed it ;)

-P

I purchased this product, yesterday 21 December. When I tried to sign up for Onedept support a message came up saying my item purchase code was incorrect, It wasn’t though, I was copying it exactly from the invoice in my inbox.

Please help. Thank you.

opendept

Please try to log in with your credentials, it should work ;)

-P

Hi I have purchased this theme and have a support question but my purchase code isn’t working. My email is erinmae108@gmail.com

Default-user

what chosen credentials? I haven’t gotten to that part because it says my purchase code is invalid

Default-user

I see this was fixed- thank you!

opendept

We have just moved our support to http://opendept.ticksy.com/

Cheers, -P

Hi, I was just wondering if you can change the main color of the website, and the logo?

Thanks!

Ben

opendept

Sure it is possible ;)

Cheers, -P

wilsjacq Purchased

Hi, My homepage is showing up with sections in reversed order (with the slider at the bottom). How do I re-order the sections?

opendept

Hello, Please refer to the documentation, it’s all explained there ;)

-P

Ciao, vorrei integrare un ecommerce, ho già provato wooecommerce e wp e-commere ma non funzionano bene. Esiste qualche plugin compatibile?

opendept

Ciao,

Francamente non abbiamo mai testato nessun plugin per l’ecommerce sul nostro tema, quindi non saprei quale suggerirti. In ogni caso, immagino che qualsiasi plugin del genere richieda senz’altro la modifica del tema stesso, in quanto non è mai stato pensato per essere un tema per l’ecommerce.

Saluti, -P

Ciao, non riesco a far funzionare lo slider. Se attivo nella homepage il sito non si vede. Non riesco a caricare neache immagini nello slider se su “seleziona immagine” non si apre la finestra dei media. Credo sia un problema di jquery Come posso risolvere?

opendept

Ciao,

Avrei bisogno di controllare il tuo sito. Per favore, apri un ticket sul forum di supporto ( http://opendept.ticksy.com ) specificando il tuo URL.

-P

Hello, i have pourchase your theme almost two years ago and i want update Rétro Portfolio but i don’t find any proof of my puchase hère… probably i change my account hère… i don’t know… could you send me directly a link to download the Update ( my website is : http://www.betty-lascene.fr ) mail to contact@betty-lascene.fr.. or if you have my Purchase code… thanks a lot. Best regards. Alex

opendept

Please contact Envato support: https://help.market.envato.com/hc/en-us

Cheers, -P

Hi, i’m currently using the html version of this template and would like to move to the wordpress version. But I have customised the template so that it is multipage with image galleries, am I able to do this with the wordpress version and is it straightforward? Regards Tony

opendept

Hello,

Well, if you have some basic PHP / WP knowledge, it should be quite easy.

Cheers, -P

Melissa83 Purchased

Hello,

I’ve installed the update. I’ve got an odd issue while checking my website from a Mac : a loading window appears when I click everywhere. Pic below :

http://i38.servimg.com/u/f38/11/28/39/22/10948010.jpg

Thank you for your answer

opendept

Hello,

Please open a ticket on our support forum ( http://opendept.ticksy.com/ ) and post the URL of your blog.

Cheers, -P

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