989 comments found

Hello, I just bought your theme but when I try to install it, the following message appears :

The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.

Could you please help to resolve this ?

Thank you in advance, Cindy

opendept

Hello Cindy,

The file you have downloaded from Themeforest need to be unzipped first. Then, inside the folder you will find the theme’s files, the documentation, ecc.

Cheers, -P

paolee Purchased

Hello. I would need the support-forum for the Retro Portfolio Theme, but I cannot register. It says my Email and my purchuse code is not correct. I did buy the theme some 10 days ago. Please let me know how to sign up for the support forum! Thanks

opendept

Hello,

You have successfully signed up the forum. Login with your email/password.

Cheers, -P

Did you remove the Quote option for the portfolio? I really need a popup option to continue using the theme.

opendept

Yes, we have removed that option in Retro 4, I am sorry. Let me know if you want to restore Retro 3 and need the theme’s files.

Cheers, -P

AndyShick

It’s all good. I like all the updates, mainly the responsiveness and the option to remove the blog. I’ll just need to search for another theme or a 3rd party plugin to do the trick.

Kheiz Purchased

Isn’t there a way to get the old slider back (v3.3), here you can see the difference: http://img4.hostingpics.net/pics/773446v33v4.jpg

Or any way to get title and description under the picture ?

opendept

Retro 4 is a new theme built from scratch so there’s no way to “go back”, I am sorry.

Cheers, -P

Default-user
Kheiz Purchased

Ok, I don’t understand why you’ve deleted features for the slider. The old one was perfect…

Hello 1) “scroll” function doesn’t work with some type of menu section. It works correctly on “Contact” section but not with “About” and “Portfolio”. You can check it out here http://www.gattiroventi.it where, clicking on “Band” and “Media” in menu section, the scroll doesn’t work.

2) I went to your support site at http://help.opendept.net/, but it wouldn’t accept my Themeforest purchase code.

I’m using latest version of Retro Portfolio 4 with Wordpress 4.0.1. Can you help me please? Thanks!

opendept

Hello,

First of all, you have successfully signed up the forum. Please log in with your credentials.

About your issue: please check that menu IDs correspond to section slugs (refer to the documentation). If that does not fix the issue, delete the menu and create a new one.

Cheers, -P

AndyShick Purchased

Hi there, what changes are in the version updated December 16th? I can’t see a change log listed anywhere.

opendept

Hello there, please check the file changes.txt inside the theme’s folder. BTW it’s just a minor CSS improvement on “About” section icons.

Cheers, -P

Hi is there anyway I can please get the most recent update BEFORE you switch to the complete new theme? The latest in the series 3 updates, please. Thanks!

opendept

Hello there,

I am not sure to understand what you mean. BTW, if you need the latest stable Retro 3.x version, please send me a message from our profile page (http://themeforest.net/user/opendept) and I’ll send it to you ;)

Cheers, -P

kevquirk Purchased

Hi,

Since updating to version 4, my contact form isn’t working. Whenever I fill in the form, and attempt to send a test, I get a message asking me to fill in the form correctly.

I’ve noticed that the captcha isn’t changing from 2+3, so this may be the problem. However, I’ve tried on multiple servers, and I’ve disabled all caching, and the problem still persists.

Any ideas?

Thanks

Default-user
kevquirk Purchased

This doesn’t really explain how they fixed the issue. Like I said, I’ve installed the SMTP plugin, but it’s not working.

Default-user
kevquirk Purchased

Doh! Fixed it, it was me being an idiot! I had another SMTP plugin installed and I didn’t notice – it had old SMTP settings in it. What an absolute fool! Thanks for the patients mate.

opendept

Don’t worry, I am glad you fixed it ;)

-P

I purchased this product, yesterday 21 December. When I tried to sign up for Onedept support a message came up saying my item purchase code was incorrect, It wasn’t though, I was copying it exactly from the invoice in my inbox.

Please help. Thank you.

opendept

Please try to log in with your credentials, it should work ;)

-P

by
by
by
by
by
by