177 comments found

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • United Kingdom
slikkr Purchased

I”ve been trying for hours to register on your support forum, because I need to ask a post-sale question. I’ve been getting a gateway timeout error the whole time. Is this something you’re working on? Thanks.

olegnax

Hi Slikkr,

We haven’t any similar problem with our forum. Could you send more info on mail@olegnax.com ?

Thanks.

  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 4-5 years
+2 more

NEED HELP?

Dear Customers!
Help for all our themes is conducted through the Help Forum. If you encounter any problems or have questions once you purchased the theme feel free to drop us a notice at http://help.olegnax.com

PRESALE QUESTIONS

Presale questions can be also asked via our help forum in presale thread (does not require registration). http://help.olegnax.com/categories/presale-questions

Work time: 10:00 – 18:00 GMT+1 | Work Days: Mon – Fri

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

I am having an issue. This site is at http://textursalonandspa.com but the moble navigation is not working at all. Can you take a look at this for me ASAP and advise on what should be done!

olegnax

Hi SpecHosting,

Please post a topic on our help forum with more details ( what customization you’ve made, what plugins you are using etc) http://help.olegnax.com/

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
t01p Purchased

Revolution slider is not responsive? (doesn’t scale to mobile) Please help.

olegnax

Hi t01p,

I don’t see any problem on our preview. Please post a topic on our help forum with more details. http://help.olegnax.com/

  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 4-5 years
+2 more

NEED HELP

Dear Customers!
Help for all our themes is conducted through the Help Forum. If you encounter any problems or have questions once you purchased the theme feel free to drop us a notice at http://help.olegnax.com

PRESALE QUESTIONS

Presale questions can be also asked via our help forum in presale thread (does not require registration). http://help.olegnax.com/categories/presale-questions


Work time: 10:00 – 18:00 GMT+1 | Work Days: Mon – Fri

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Can this theme be used with another slider plugin other than the revolution slider? I would like to disable the revolution slider and use a polaroid slider.

olegnax

Hi divachanel,

It will require customization.

Default-user

Do you offer customization services?

olegnax

No, unfortunately, we do not provide customization services. You can contact http://cuzwp.com/ – they have experience customizing our themes. Or you can try http://www.microlancer.com

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hello, nice work.

The slider don’t work with firefox.

olegnax

Hi Niz91,

Fixed! It was server cache error.

Thanks for report.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

Theme looks gorgeous but can you please confirm if it has instagram in the social icons?

olegnax

Hi jooce2004,

Glad you like our theme! Yes, we have instagram icon, you can see it at the bottom of the page.

Default-user

Thanks, the instagram logo isn’t actually displayed on the bottom of the page.

olegnax

oh, sorry i lost in themes. Unfortunately we don’t have it in retro theme.

Default-user

I purchased this theme after receiving your confirmation that the social icon was included as it is a large part of our business, can you please advise how to add?

olegnax

Hi jooce2004,

I’ll talk to developers to add it. It is actaully wierd that there is not all of our social icons in this theme.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

-One major bug making it unusable on Nexus5 and possibly other andoiroid devices,.

-Terrible support

-Decent theme otherwise but can’t use it for a client because of the bug.

There is a bug on nexus 5. The whole theme is bogged down 8 second delay on click. The developer gives you the run-around on the support forum when asked clearly will this be fixed or not. It’s been 3 business days and still no clear answer. Two threads on the subject and they still answer with things like “oh try to restart your phone” when asked clearly if they will get a device and fix it, or not. Two threads in their support forum referencing the problem. One by someone else, one by me, yet no real response.

http://help.olegnax.com/discussion/comment/8428 http://help.olegnax.com/discussion/comment/9001
olegnax

Hi slavagravets,

Please try to understand, it is not a simple question regarding theme options, css, etc. It is very specific request and require to have a Nexus5. It took some time to get the device and make tests. Our developers confirmed that there is a delay on Nexus5. After some researches we found that it is a known issue for this device. I believe there is a pretty clear answer in one of your post:

Please try to reboot your phone. It seems this is a specific Nexus 5 issue: http://forum.xda-developers.com/google-nexus-5/help/nexus-5-rebooting-to-solve-slow-t2587998

I can understand your frustration, but we can’t do anything with this issue as it is not related to our theme but Nexus5. And this is actually a reason why we can give an instant answer. It took us some time to figure out what cause the delay.

  • Author had a File in an Envato Bundle
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Elite Author
  • Exclusive Author
  • Has been a member for 4-5 years
+2 more

NEED HELP?

Dear Customers!
Help for all our themes is conducted through the Help Forum. If you encounter any problems or have questions once you purchased the theme feel free to drop us a notice at http://help.olegnax.com

PRESALE QUESTIONS

Presale questions can be also asked via our help forum in presale thread (does not require registration). http://help.olegnax.com/categories/presale-questions


Work time: 10:00 – 18:00 GMT+1 | Work Days: Mon – Fri

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

For some reason my purchase code isn’t working on your help forum, but I purchased this theme awhile ago and now our slider on the homepage won’t load. Any help I can get would be great!

Here is the link to the website: http://overthemoonprods.com/

olegnax

Hi Joannanoel,

You are using some other theme, not ours.

Default-user

well that would explain why the code didn’t work :) Sorry about that!!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • United States
sytafi Purchased

The title attribute isn’t showing up when I add it on the menu item. What am I doing wrong? The site is http://swingoutsouthflorida.webatek.com/

olegnax

Hi sytafi,

As I can see you already found how to add it. If you have any questions, our staff will be glad to help you on our help forum: http://help.olegnax.com/

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

How do I remove the page title from each page?

olegnax

Hi wdorrington,

Please post a topic on our help forum and our staff will guide you through. http://help.olegnax.com/

  • Bought between 50 and 99 items
  • Croatia
  • Has been a member for 3-4 years

Hi,

Is it possible to make wide layout or just boxed? Cant see that option in demo site.

regards

olegnax

Hi Zaccc,

No, it is not possible to make wide layout from admin.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years

Hello I have a couple of questions.

1. How do you change the size of the shop thumbnails? 2. Is there an Instagram shortcode? Right now we are trying to use on and it keeps showing an rss symbol. 3. For some reason our menu drop downs and our mobile navigation don’t work

Thank you in advance!

olegnax

Hi sociallyin,

1. It is controlled in WooCommerce settings. There are some nuances that described in our documentation.

2. Please, update our theme to the latest version. Instagram icon was added recently.

3. Post a topic with more details your issue on our help forum and our staff will do its best to help you http://help.olegnax.com/

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi, great theme! I just have one question. Is it possible to include a google map in the contacts section?

Thanks in advance!!

olegnax

Hi iosua,

Yes, you can add any content to the contact page.

  • Has been a member for 4-5 years
  • Germany
  • Bought between 10 and 49 items

Hello

I got a Problem with Gallery┬┤s after Update from 3.0.2 to 3.1

Befor Update the Gallery Site looks so: http://www.oldschool-wesel.de/veranstaltungsfotos/ After Update the Gallery Site shows Gallery Overview AND all Images. Local Test on my PC: http://www.yam-design.de/dateien/1.png

How i fix this?

Greetings

olegnax

Hi DirkJacobs,

Our help staff will reply you on forum asap.

Kind regards.

by
by
by
by
by
by