An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ignitethemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ignitethemes:

Hi and welcome to Ignitethemes. If you purchased one of our files and need support please visit our Support Forum. If you have a pre-purchase question please use the contact form on our profile page.
  • Before contacting us for support make sure to thoroughly read the documentation included with all our themes.
  • We do assist with all theme features, troubleshoot bugs and assist with configuration.
We generally try to answer questions within 48 hrs, so please be patient. Thanks for purchasing!

Frequently Asked Questions

My Twitter Feed is not working anymore, how can I fix it?

Open each html page, scroll to the twitter code towards the bottom of each page and replace

http://twitter.com/statuses/user_timeline/igniteflash.json?callback=twitterCallback2&count=2

with

https://api.twitter.com/1/statuses/user_timeline/igniteflash.json?callback=twitterCallback2&count=2

and then just change “igniteflash” back to your Twitter ID.

Logo looks blurry on some mobile devices?

In style.css go to line 848:

.container .three.columns { width: 124px; }

change 124 to 160

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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