An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by iWebStudio

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from iWebStudio:

Support requests are handled via email, which should be sent from ThemeForest profile page contact form (on the bottom right column). Please include the theme / item name and or website url. We usually respond to support requests within 24-48 hours on weekdays, depending on the number of requests in queue.

Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

We’ll try to the best to help as much as we can

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by