1167 comments found

Hi, I am planing to purchase your framework, perhaps more than a license throughout time as I am going to resell for other clients with customizations etc… Do you provide a complete demo files including dummy images, text etc… as seen exactly in your demo page for quick preview/startup? Thank you

R_GENESIS

Hi

Thank you for interest in our theme. Unfortunately we do not offer images with theme. You can purchase theme licenses as many as you want and than download theme sample data which are same as our demo themes with placeholder images.

Thanks

I don’t speak English. translate I’m writing with. I sent you a ticket, but you have not answered. demo content does not install problem., please help

R_GENESIS

Hi

Reply sent on your ticket. Please check.

Thanks

onlinebg Purchased

HI, i already got installed very old version of the theme from 2013 year. So now i want to update template version because of New google requirements about mobile friendly websites. So my question is how to update theme.

R_GENESIS

Hi

It is difficult to update theme on very older version. You can create your beta site on your hosting than import data to that beta site and replace theme files from update theme package than move your site to live. Please take help from local or freelance developer to make these process more easier if you do not have technical knowledge.

You can also find opencart services from below URL http://studio.envato.com/explore/opencart-development

Thanks

hrm143 Purchased

damp…are you guys ever going to release new features for 1.5.6x???? Forget about ver 2x…still no any update from Sep’14…OMG…please tell us whether you are going to release new features or not…..else going to switch theme….Please..this is a request. cannot wait any any longer,,,this is as if we are waiting for Big release of a software. Please!

R_GENESIS

Hi

We apologies for inconvenience and thank you for kind words about our theme. We already released our basic new framework for our another theme Cupid and now we will release it for R.Gen theme as well very very soon.

Thanks

Default-user
hrm143 Purchased

you’ve been saying about Cupid Cupid for several months since…I challenge you..Cupid theme can never sale good as this theme! Please give enough support and update to this theme instead. You might be thinking, i’ve already purchase this theme and no extra revenue..but new potential customers look at last updates and new features and support when they go for new theme. Who are you expecting to buy when the last update was in Last September?? Please give a timeframe for Rgen OC else i’ve been hearing about Cupid…it’s really frustrating.

R_GENESIS

Hi

These is not matter of new or existing customers. As we already mention that we recently release Cupid theme update with new version and now we already started work on R.Gen Theme to release it with first basic version based on our new framework but it is hard to give any specific date to release because we have our own other priorities beside theme. We will try our best to release it by these month or may be next.

Thanks

Hello,

thanks for this amazing theme! There is something I don’t understand. When I view my web shop in a scaled down browser the layout looks different then when I view it on a smartphone on the same screen size. For example in my browser the products in the header are displayed as a carousel http://prntscr.com/6rwvcu but on my smartphone they are displayed below each other. I have also disabled the wishlist option for the product but on mobile this function is back there.

Is there maybe some mobile theme?

Greetings,

Pieter

R_GENESIS

Hi

Theme have feature to display optimize view in mobile devices. You off these feature from R.Gen Theme module > Optimization section to display theme as it display in re-size browser.

Thanks

Default-user

Hello,

thanks for your reply! I didn’t saw this option in the module, but thanks for pointing it out for me :)

Greetings,

Pieter

Gauravleo Purchased

Hi

I am getting this error Fatal error: Call to undefined method ModelCatalogInformation::getInfoPage() in /home/straplane/public_html/admin/controller/module/rgen_banners.php on line 425

R_GENESIS

Hi

Reply sent on mail please check.

Thanks

taxus1975 Purchased

I have a problem about Turkish language. How can i solve it? Image and video hosting by TinyPic

Image and video hosting by TinyPic

R_GENESIS

Hi

Please submit ticket on our support area(http://support.r-genesis.com/) with your URL so we can check your issue.

Thanks

taxus1975
taxus1975 Purchased

there isnt a solving there, plase write here !!!

R_GENESIS

Hi

Please open your site with base URL which is used at time of OpenCart installation.

You can find your base URL from page view source.
<base href="http://example.com/" />

Than check again your issue. If it is resolve than you needs to setup proper redirection on your hosting.

If you still facing issue than please submit ticket on our support area(http://support.r-genesis.com/). Unfortunately we could not able to help without checking URL.

Thanks

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