An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by R_GENESIS

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from R_GENESIS:

IMPORTANT ANNOUNCEMENT

We are not available for major support from Date 05 JUNE 2014 to 17 JUNE 2014 Please take note on this.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • OpenCart general support – howto’s. Please, use opencart.com forum for that;
  • Extending theme functionality and new features implementation;
  • Fixes for compatibility issues with your server.

I provide a support within 48 – 72 working hours. In order to get my help you should contact me via themeforest user contact form.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

by
by
by
by
by
by