An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Stylesheet is missing!
Unzip the file you’ve download and upload only rhino.zip
How to install theme dummy content?
Do to Tool > Import > Wordpress and upload XML file from Content directory(you’ll find it in downloaded theme file).
After Go to Theme Options > Backup and paste content from the .txt file (you will find this file in the content directory) and click save.
Menu is messed up!
You need to set the Home menu and Primary Menu. Go to Appearance > Menus and select main as Home menu and other as Primary(they will be called main and other only if you installed themes dummy content)
Nothing is showing on homepage!
You need to select page with ‘Homepage Template’ selected to be a static page.
Go to Settings > Reading > select ‘static page’ and choose page with “Homepage Template ” (if you installed dummy content it will be ‘Home’).
Got any other questions?
Feel free to post it in comments or send me the email me
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.