120 comments found

Hi, I need an advice. I set up “HOME” as my main page in reading options. But in “MENU” panel I dont have any option to remove it from menu.

I d like only to get rid of “HOME” lap from menu. Please guide me. Here is my website www.newme.pl

designthemes

Please go to Dashboard -> Appearance -> Menus -> Header Menu (dropdown) -> Select. Now you can see the Home menu in the list of menus. Click on it, you ll have the option to remove. If you are not sure about it,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look on our end. Then we’ll help you get rid of it ASAP !!

Default-user

Thank you for answer via e-mail. Aplying your advices works always perfectly ! :) I love it ! :)

designthemes

Thanks a lot for such great loving appreciations !!

Let us know, if you find any issues in future..

Note: If you like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever… thanks in advance

Hey guys,

Trying to italicize a sentence in my portfolio (in the excerpt itself, not when you expand it) any way I can do that? I italicized it in the body, but it only shows up when you expand the section.

Thanks!

designthemes

Please get back to us with your site URL and WordPress credentials ASAP, so that we can understand your query clearly and provide you the best solution.

Also, same with the portfolio. Is there a way to have the ”...” at the end of the excerpt open the rest of the box? Instead of having to hover and expand? It’s not intuitive for people to hover and expand.

Thank you

designthemes

Please get back to us with your site URL and WordPress credentials ASAP, so that we can understand your query clearly and provide you the best solution.

Hi, I got my “HOME” site doubled even if there is only 1x “home” lap in menu and 1x home site.

I followed the instructions in Rise Buddha Panel ONE PAGE settings (youtube) and I’m sure I set it up properly. I checked it twice

Do you know why is it doubled ? my site is smith-brothers.co.uk

designthemes

Hi!

Please follow the step below:-

Go to Wp-admin -> Appearance -> Menus -> here remove the ‘Home’ menu from the list and save it.

If still you have this issue, Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look on our end. Then we’ll help you get rid of it ASAP !!

Default-user

super ! it works :)

designthemes

Thanks for your appreciation :-)

Let us know, if you find any issues in future..

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars) !!

You got lovely “contact site” in rise theme demo.

I tried to add contact form and contact adress using shortcodes in shortcode buldier but dont know how to do it next each other (in the same line) as you got in demo page

Also please how to point my city in location map by shortcode. Can you write a line please to point my city: (southend-on-sea, great britain, any street)

I realy apreciate your help. Unfortunately I can’t give second 5 star note or can I ? :)

designthemes

Hi….!

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will create dummy contact page with map shortcode. Then we’ll help you get rid of it ASAP !!

Upon testing my first portfolio images…I received this error message:

Fatal error: Call to undefined function dtthemes_mytheme_option() in /home/content/d/e/s/designguru/html/bwd/wp-content/plugins/designthemes-core-features/custom-post-types/templates/single-dt_portfolios.php on line 40

Any ideas?

designthemes

Thanks for the credentials!!

It seems while updating the theme to version 1.3, you haven’t updated the ‘DesignThemes Core Features’ Plugin, so please delete the existing one. Then you can install the new one from Wp-admin -> Appearance -> Install Plugins.

Default-user

Thank you for your solution, however it will not let me delete the “DesignThemes Core Features”...I tried to deactivate it…and it says deactivated at the completed task bar at the top…but then it doesn’t say it next to the plugin…I tried to delete it anyways, and it says can’t delete the plugin while it is active on the main site. I reviewed the send part of the ‘solution’, thinking that by loading a new plugin it would update and save over the existing one, but there is not a DTCF plugin in the Install Plugins area of the Appearance panel. Please advise.

designthemes

Hi..!

Please follow the steps below:-

Then go to your site folder in server / WP-content / plugins / here delete the ‘design themes-core-features’ folder and then go to your admin section wp-admin -> Appearance -> Install Plugins -> then you will be prompted to install the new version of this plugin.

Hello

I want to fix rich snipprt errors such as: Warning: Missing required field „entry-title Warn­ing: Miss­ing required field ?updated?. Warn­ing: Miss­ing required hCard ?author?.

To do that I need to find a line: h1 class=”title”><?php the_title(); ?> and line with a word “date” to change into: h1> <?php the_date(); ?> and line with word author to change into: span class=?vcard author?> <?php the_author(); ?> Mostly lines can be found in: single.php, post php, page php but unfortunately I can;t find them and fix rich snippet problems.

Can you help me to sort it out, please just finding the lines?

designthemes

If you are referring to error message while submitting contact form, then “Go to your site folder in server / wp-content / themes / rise / php / open send.php” file, here you will find line for configuring error message.

If you are not referring to above point then please give us more details along with some screenshot.

hi ..

i have some trouble with the portfolio part on ipad und smartphones.

Details are not opening … here is the link http://www.humulus-lupulus.de/ you have click bands .. desktop-version works well

Can u help .. thanks

Chris

designthemes

We are looking into this issue, we will let you know once fixed.

Meanwhile, if you wish you can disable ajax load for portfolio items.

Cadred Purchased

I can not seem to find the sliders. I uploaded the theme and they are not listed anywhere….

designthemes

Hi., You have to install the slider plugin separately. Go to Wp-admin -> Appearance -> Install Plugins -> here you will have list of all the plugins, you can install it from here.

Hello :) How can I change author’s name in blog’s comments.

Instead of “Admin” (which appears every time when I put a comment) I wish for some other name

designthemes

Hi !., Go to Wp-admin -> Users -> Your Profile -> Add the name you wish to display in ‘Nickname’ update it and then select the name you have added in ‘Display name publicly as’ and save it. Note that name you have choosen here will appear all over the site.

Hi, I’m realy grateful for all support you gave me. I’m so excited because thanks you I set everything up. There is only one thing left. It’s Support live chat. how can I activate support live chat ? How does it works ? What will I see when my visitor write some info. How to respond immiedietly to his questions ? Is there any instruction movie or something ?

designthemes

Hi!.,

You can add Live Chat support to rise theme only with the help of external plugins. Some of the plugins for reference,

https://wordpress.org/plugins/livesupporti/screenshots/ https://wordpress.org/plugins/wp-live-chat-support/

Hello! I have the one page setup and the parallax functions perfectly. I added a static link to the menu (I need users to be able to login to an app), but it doesn’t do anything. I looked at the code and it appears wordpress is pushing the link correctly, it just doesn’t open anything up. I have permalinks setup correctly.

designthemes

Hi!., You mean the users should be able to login to your site? If yes, let us know your FTP and admin, along with your purchase id. If no, let us know your exact query.

Default-user

No, it would be an external link.

designthemes

Please help us have a better understanding on it by getting back with any screenshot like references. along with your purchase code. So that, we can check and will have a clear look at your end. Then we’ll help you get rid of it ASAP!

Hi. I have the same issues as a couple of others here. I have a white top and bottom border around my sliders. Its the equivalent of approx 5cm. What setting do I need to change to have it sit next to the header? I’m suing the 1 page theme. I’m also wondering if you have any image guide to the best size and resolution for items such as the small logo in the header. I made mine 81px x 41px at 72 dpi. Its still fuzzy but 150 dpi and its too big. Thanks for your help! Are you able to help? M

Default-user

Sorry I should say the space before and after the slider is 5mm not 5 cm

designthemes

Hi.. Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!

designthemes

Hi.. Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!

ketar Purchased

Is there a problem with Wp 4.0? I can’t edit text in portfolio. When I save it shows the previous version of the text!

designthemes

Hi!., We have not updated our theme with 4.0. We are working on the theme update with wordpress 4.0. Will let you know once we update the theme. Please downgrade to 3.9 until we update the theme.

Default-user
ketar Purchased

Any forecast about when this will be done? Downgrading is not a safe and easy task. Thanks.

designthemes

Hi!., We cannot give the exact time line of next release. We are working on the updates. You will get a mail once the updation is complete.

inovalabs Purchased

Hi,

i have the same problem!! After update to WP 4.0 i can’t edit and add text

designthemes

Hi!., We have not updated our theme with 4.0 We are working on the theme update. Will let you know once we update the theme. Please downgrade to 3.9 until we update the theme.

this is urgent.. i want to buy this theme but it is not clear if the portfolio section can have pagination.. for example i might want to just have 3 columns with 1 row of products and have the rest on subsequent pages.. and hoping that when you click onto the next pages it has a nice sweeping animation?? maybe a carousel could work here.. im not sure?

designthemes

Hi!., Sorry we do not have the pagination section in portfolio items as you suggested. We will consider it in future versions. Thanks for the interest in our theme.

Default-user

thats lame.. did you not perhaps think to add it in when you were making the theme??

designthemes

Hi.,

We don’t have that functionality in our theme. We will consider it in future versions.

Thanks.

it seems like my comments were removed?

Default-user

haha no ok they showed up now all of a sudden

designthemes

Hi!., Your query is answered.

ketar Purchased

@Naturalisto, I support your request. I own the theme and I am using it right now to build a new website. I have many many items in the Portfolio section and I cannot find a way to show just some of them in the one page portfolio section (I use) keeping the other accessible (in the way you suggest). You can set it to have a certain number of items, but if you do so, you can’t reach all the others and if you choose a filterable portfolio gallery the filter applies only on the visible ones. Maybe Designthemes could correct this in next release?

designthemes

Naturalisto, query has been answered.

@ketar – yes, and pagination would be such a simple thing to add in when developing themes.. well sorry the developer is going to loose a sale here cos i can’t wait for the next release… i needed a solution TODAY.. please consider such things – developers – when you develop your themes – think of the people who purchase your themes and the practicalities of their needs because this very small issue has messed up an entire project because a developer did not have the foresight to think that maybe someone might have loads of products and needs pagination -SIMPLE -- is there any suggestion from the developer on a way around this?

designthemes

Hi!., We have already answered Your query.

Hi, Im using the multipage option and I need to put the latest portfolio items, the latest blog posts and a parallax section on the home page, how can I do it?

Thansk a lot

apodaka

Purchase code: fcedf6a2-7464-42a6-9352-d25b7f6fbbf1

apodaka

I didnt buy this template, my clients buy it. They contact me to configure the theme. Thanks.

designthemes

Hi!.., Thanks for the purchase code. You cannot have the latest posts and portfolio items in home page. You need to customize the code and create new shortcodes for that option. Also the parallax section can be used in 1 page theme only. We will consider these options in our future versions.

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