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153 comments found.

delwad

delwad Purchased

Great theme…but

I’m not fond of having my “author name” and the “likes” section on the portfolio page.

I’ve turned all options regarding “social” off and searched everywhere to turn these off…with no luck.

I even renamed the plugin (on the server), but that caused the Portfolio page to fail to load and crash.

I also searched through the css…no luck

Any help please. Thanks

John & Arianne

rsriram

rsriram Author Team

Hi.,

Kindly refer the attached screenshot will help you get a clear view.

https://www.dropbox.com/s/nyh7bgidiva7fdp/dt_remove-author-and-like-this.png?dl=0

Regards., DesignThemes Support.

delwad

delwad Purchased

Hi,

Thanks. I’ll give it a try.

John

rsriram

rsriram Author Team

Hi.,

Ok :-) Let us know, if you find any issues in future..

Regards., DesignThemes Support.

delwad

delwad Purchased

Great theme…but

I’m not fond of having my “author name” and the “likes” section on the portfolio page.

I’ve turned all options regarding “social” off and searched everywhere to turn these off…with no luck.

I even renamed the plugin (on the server), but that caused the Portfolio page to fail to load and crash.

I also searched through the css…no luck

Any help please. Thanks

John & Arianne Default-user Write a reply

rsriram

rsriram Author Team

Hi.,

Thank you for contacting us.

No need to enable any option for author name in single portfolio item and please check whether you have installed and activated “Like This” plugin

Regards., DesignThemes Support.

Hi, how can I view the latest portfolios in my personal page? Exist shortcode? Thanks!

rsriram

rsriram Author Team

Hi.,

Kindly refer the attached screenshot will help you get a clear view.

https://www.dropbox.com/s/5v9mdabvpg3byl9/dt_external-page.png?dl=0

-

Regards., DesignThemes Support.

ok I entered the class css. Now how can I proceed to insert the shortcode of the latest works?

rsriram

rsriram Author Team

Hi.,

Latest portfolio shortcode is not available in our theme.

By using “external” css code , You can view your portfolio template page as external page

Regards., DesignThemes Support.

dacaba

dacaba Purchased

I love this theme. Great work. I just have one question, when I add a video to portfolio it does not show a thumbnail of the vimeo video, it only shows a grey background with the text “Video Portfolio“. It seems terrible because I have a gallery of videos. Can you help me please? My website: http://batsuestudio.com/#portfolio

rsriram

rsriram Author Team

Hi.,

Thank you for contacting us.

Kindly, refer the attached screenshot that will help you get a clear view.

https://www.dropbox.com/s/sd0txot1790jn6k/dt_add-video.png?dl=0

Regards., DesignThemes Support.

dacaba

dacaba Purchased

Thanks for the reference and your quick response. I know the steps to add a video to my portfolio, my concern is that when I add the video and then display the website the video thumbnail is a grey image with the text “video portfolio“ and I will like to show the video thumbnail because I will have several videos under a category. Here you can see my expectation / reality issue

https://drive.google.com/file/d/0B1woEOxU9iodemVWZkNxb0VQS1k/view?usp=sharing.

Please let me know if you can help me to solve it, it is really important to me. Thanks!

Hi I wanted to add images to the “Skills & Services” page. I added an image field, and uploaded an image for each of the “skills”. I therefore want to replace the CSS icons. When I add the images, they show on the preview, and even on the preview of the View, but not on the content page.

I have tried permissions, and that does not work.

Please help.

The code from the website as per instructions you sent is: Item Purchase Code: 7d9e05b6-adc4-4ae6-9558-38ec665db643

Have you been able to confirm my purchase code? If not, please give me an email address so I can send you the purchase confirmation. I need to fix the problem I am having with the images on the Rise theme ASAP.

rsriram

rsriram Author Team

Hi.,

Your purchase code seems to be invalid. You can post the comment from the login from which the Rise | Onepage Responsive Parallax Theme is purchased, so that we can confirm it.

Please confirm if you have received the message from the above link.

rsriram

rsriram Author Team

Hi.,

Yes we have checked it. The item is not purchased from your login. Please post the comment in the themeforest from the login from which the theme is purchased.

I’ve installed this theme for a client (he purchased the theme) on www.benwhitehair.com

The mobile version on iPhone 4, Chrome, iOS 8 is a bit of a mess. Just about all of the text on the home page runs off the screen; it does not seem reformatted at all for mobile (except perhaps the logo).

What did we miss? Thanks!

rsriram

rsriram Author Team

Hi.,

Please., Confirm your purchase code through the right bottom form @ http://themeforest.net/user/designthemes so that we can check the issue.

Regards., DesignThemes Support.

Sent a message earlier today to confirm.

rsriram

rsriram Author Team

Hi.,

Thank you for confirming the purchase code.

Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Is Rise compatible with WordPress 4.1.2? I don’t want to upgrade my site until I know the theme is compatible.

rsriram

rsriram Author Team

Hi.,

Thank you for contacting us.

We have not updated the theme to wordpress latest version. We will update the theme in 1 week so that you can update the theme as well as wordpress. Thanks for the patience.

Regards., DesignThemes Support.

rsriram

rsriram Author Team

Dear Customers,

We will be on Holiday for Next 3 Days! Thank you Very Much for Understanding…Team will be back on Monday.

Regards., DesignThemes Support.

Hi,

I purchased this theme a year ago and would like to update the Layerslider plugin but the auto-update section is saying that my purchase code is invalid. I have version 5.1.1 currently installed. How do I update this?

Thanks

rsriram

rsriram Author Team

Hi.,

Kindly, Send us a message through the right bottom form located @ http://themeforest.net/user/designthemes So that, we will send you the latest layerslider plugin files.

Regards., DesignThemes Support.

Hi, Can you please provide the update as opposed to a full download? I am currently running version 5.1.1 of the Layerslider and I’d prefer an update as opposed to a full download as it took me some time to configure the settings for my slider. With the full download I’ll have to delete the current version and upload a completely new version and will lose the settings for my sliders. Also, my slider is not displaying in Safari 8.0.4. I’ve looked at several forums and performed the suggestions for fixes and none have worked. Please advise.

Thanks!

Hi.,

We have sent the layerslider files to your mail. Please download and install it and then check the sliders.

Regards., DesignThemes Support.

I bought theme and disgusting!

Hi.,

Let us know your issue, so that we can help you better.

Regards., DesignThemes Support.

Can you send an updated XML file?

Hi.,

We have not updated the xml file in the recent update. You can find the xml file in the path rise/framework/wordpress-importer/dummy/rise-default-dummy.xml

Regards., DesignThemes Support.

Hi,

I have conflicts with WPML and your last update 1.6.

Has anyone reported this situation?

Best Regards

Hi.,

Thank you for contacting us.

What is the issue that you have?

Regards., DesignThemes Support.

The language switch in the menu doesn’t work.

Hi!.,

Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP!!

Regards., DesignThemes Support.

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