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I posted to your support forum and have had NO ANSWER ! I need this theme to deliver a client’s site on Monday. Can you please send me the right zip file immediately!
The only people that receives answers are those writing here! that is not good support
Please understand that our support staff is available from Monday-Friday at 9:00AM to 6:00PM CET . Any requests received outside of these hours may not be answered until the next business day.
I don’t know who is worse, Ait Themes or Themeforest. Ait sent me a zip file that once again DID NOT WORK ! now it was missing the style.css file and I am awaiting since Friday for Themeforest to buy a different theme. BOTH have lost my business for good. I’m proceeding to stop the charge on my credit card. There are way too many places to buy themes to deal with this lack of service.
Please try to unzip the zip file you downloaded from Themeforest, there is a WP folder containing actual theme and example content.
Please understand that we do not work during weekends. Different time zone also applies, we’re in CET timezone.
I bought your theme, it’s great, works like a charm but I do have one little problem. I put the Google Analytics tracking code in the box meant for that but it doesn’t seem to work… Is this a fault in the template or am I doing something wrong?
If it’s due to the template, could you please tell me where I can insert the code instead (in one of the .php pages? ) I’m not used to work with .php pages so I don’t want to risk to do something stupid…
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com
You support forum account will be generated automatically.
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I just installed the theme and the theme is not being activate, could you please help us?
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be at: http://support.ait-themes.com
Ok, done at: http://support.ait-themes.com/discussion/3992/ristorante-issue
Thanks for that, I can see that you’re already communicating with our developer.
This template is very nice. I’ve tested it before purchase, but I found some little issues :
- Slide show is too fast and it makes menu and navigation “jump” on iphone (ios 6.1) so can it be juste a freeze image only?
- on Ipad ans Iphone the reservation widged is too at the bottom of the screen : when you tri to enter in event “when” is below the text and it make it unwrittable, also for the date the calendar is not really seen.
- sub menu : police is too small and bouton to small for be clic why my thunb : can I change the size ?
- in reservation module captcha is ok but does the customers must confirm by mail (auto response module)
However multiple events module make this theme awsome, and color in css rock
Hi Seb, Thanks for your message.
1. You can replace the slider with static image.
2. It’s no problem to move the reservation widget more up
3 You can make the font bigger if you need to, that’s no problem.
4. Theme does not include auto response module. We’re using standard Contact Form 7 plugin, maybe there is some extension that will allow you to do that.
Just purchased Ristorante and received same defective zip file that Monikyn warned about a week ago. Wordpress message:
The theme is missing the style.css stylesheet. Theme install failed.
Another user has already posted this on the AIT -themes support forum but the installation zip file is still defective.
Unless this is fixed ASAP I need to warn everyone not to buy. I hope they contact me with a solution and fix the broken file they are selling.
Please unzip the zip file and look for WP folder, actual theme is located there.
Please have a look also on the following url: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
Thank you for responding so quickly here. If the envato support is correct, then your own AIT documentation is wrong:
Apparently it’s a problem between Envato/themeforest and AIT ?
Thanks for your answers.
For me this is the best restaurant theme ever. I’ll test in in multi-device. I’ll buy it today certainly before someone buy full licence !!!!
Can “feature meal” could be set as “menu of the day” easly. I mean the update will be done by my customer (menus only). Can I lock others settings? Customers will not log in admin, or do I set super Admin for “white label” site and protect the content i want? Can I even use a withe label plug in?
That’s my last questions before the buy bouton click
Thanks for your message, you can lock general settings and enable food settings only. Thanks.
i’ll start the show tomorow.
Great job !
hi i have 2 issues i want to slow down slider speed on the home page also would like to stop all images linking to a larger version of the image, on a featured image for example. thanks
Hello, i purchased an installed the theme. all works good except the images of the menu’s arent showing. instead i get a blank field.
thanks for the support! and awesome theme!
When I enable permalinks, subpages are not working.
I have a parent page called as menus and under menu I have a subpage called as started
When I enable permalink, the sub pages are not working.
This is an awesome theme. Very well designed and quite easy to use. Setup is no problem as long as you upload the correct zip (not the one you get here on Themeforest, but the one inside that zip).
So far I’ve not run into any problems, so many thanks to the developers of this theme.
Thanks for your review
I am VERY VERY happy with this theme. In reading these comments, I was a little concerned about the theme, but I have to say, it is everything a good theme should be. Clear instructions, lots of great ways to personalize the pages, including slowing down the slide time, changing the slides to static images and more. As intermedio says, download all, then upload ONLY the file WITHIN the larger file. That’s pretty standard with many themes. Anyway, thanks ait. I’m enjoying this theme a lot.
Thanks a lot for the review
Is it possible to integrate your woo theme lorem & ipsum in this theme?
If so please inform and I also purchase.
I’ve got a video to insert just 1 but very importante one, what’s the nicest way to show it in ristorante? (i mean well support in all devices)
Sorry WooCommerce plugin will not work with this theme.
Nice theme Make sure you update wordpress tot he latest version or the admin won’t work/\.
Thanks for the message. We had to remove old functions that we had there for backward compatibility during themeforest review process. Deprecated functions are not allowed even though we were checking a wordpress version and calling new or old wordpress functions.
Help for new customer.
I buy today you’re theme but after install I got this error message that maybe is a script error.
Fatal error: Class 'WpLatte' not found in /hermes/waloraweb099/b2492/moo.commoditieshhcom/yopbanquets/ristorante/ristorante/index.php on line 14
Hi, Please can You help me with reservation panel. When I send a reservation massage in my mail I dont have a massage!!!! Why ? I just have this …..
Sender: My <email@example.com>
Subject : [your-subject]
Why I don’t have a massage? Can You help me. What I need to do ?
Hello, I just face a problem with my theme trying to find the way to modify links to http://themeforest.net/user/ait/follow also the themes and social networks.
In the left are located colors and social networks. This is what I want to modify, the links to other sites.
How may I fix that?
Browser: Firefox version 17
Theme Version 1.14
Thanks and waiting for you’re reply.
Hello, I post the problem on you’re site before posting here, but at this moment I don’t receive any reply.
Sorry your questions were probably overlooked, I’ve forwarded them to our developer, he’ll have a look at them now. Thanks.
Suddenly my site (www.uncle-otis.com) is broken. I see the following error message:
Warning: substr_compare() [function.substr-compare]: The length cannot exceed initial string length in /home/teddy/public_html/uncle-otis.com/wp-content/themes/ristorante/AIT/Framework/WpLatte/Entities/WpLattePostEntity.php on line 334
If you can help please email me on firstname.lastname@example.org many thanks!
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