315 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, My site is pilotjetapps.com. I’m trying to get it to for the screen on mobile devices. What should I do ?

Default-user

Hi,

Rive theme is responsive by default and should look good on your mobile device. Do you experience any issues?

Best regards, Cohhe

Default-user

Hi Cohhe, How do I add images to the OUR PARTNERS Tab at the Bottom?

Default-user

matpak.org

Default-user

please check “Add thumbnails for bottom menu” section in documentation, it will walk your through steps needed in order to add thumbnails for bottom menu.

Best, Cohhe

Default-user

Hi, ok last question, where is the documentation link?

Default-user

I think I have clicked on every file in the dashboard 50 times…

Default-user

Documentation is in folder called ‘documentation’ and it is available in .zip file you downloaded from themeforest.net.

Best, Cohhe

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I just purchased this beautiful theme last night but while trying to install it, the styles don’t charge correctly. Is it possible that 1 of them is missing or 1 of the files is damaged?

Default-user

Hi,

you you please send me your WordPress URL so I can take a look?

Best regards, Cohhe

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi There,

I sent an email to your personal profile – but I have another concern now.

1. The site is not updating photos and typography. No matter how many times I update, the incorrect photo and typography load. This is becoming really frustrating.

2. Our PayPal account still will not connect – on a Cause page it still reads “make modifications.”

3. I don’t see anywhere where to add causes as a child page – there is no where on the individual Cause pages to add it under a parent page…maybe I’m just overlooking it.

Please help! URL: www.housing.org/wordpress

Thank you for your time!

Default-user

sorry – housingone.org/wordpress

Default-user

Hi,

Re 1: Please check you email.

Re 2:Please check your email.

Re 3: When you add a cause you can specify it under Attributes tab. See this http://cl.ly/image/0N200J3Z0M3w

Best regards, Cohhe

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Cohhe, I haven’t been able to get the paypal payment options to work in my Causes. I am on the latest version 1.9.

PayPal account setting were completely setup but still displays an error.

http://purediamondenterprise.com/?ch_cause=basketball-camps-for-our-youth.

Help please.

Thank you for your time!

Default-user

Hi,

please double check that you have added all requested information on Theme Options page under Payment gateway tab. This error is shown if you haven’t added Thank you page ID and PayPal email address.

Let me know if you need more help.

Best regards, Cohhe

Default-user

Cohhe, thank you so much. That was easy to fix. Your prompt reply was greatly appreciated!!

Regards, Jose

Default-user

Great! :) Let me know if you need more help.

Best, Cohhe

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

Hi,

I registered for your forum as I have a couple of questions but I haven’t yet received any logins?

Can you advise.

Thanks Kris

Default-user

Hi Kris,

can you please try again? I didn’t find your nickname in our support system so it means that you are not registered. You should receive email instantaneously after registration.

If you don’t succeed then please send me your purchase code and I will register you manually. You can send me it using contact form on my profile page.

Best regards, Cohhe

Default-user

Hi Cohhe,

Yep sorted now, answers found.

Ta Kris

Default-user

Great! Let me know if you need more help.

Best, Cohhe

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Nice theme.

Improvements on responsiveness would be nice (cols, content slider, etc)

Default-user

Thank you! Yes that is my todo list :)

Best, Cohhe

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
swong32 Purchased

Hi, love this theme, really nice. I searched on this forum and found out how to autoscroll the bottom menu. Is there a way to loop the menu too?

Thanks!

Default-user

Hi,

it is possible, but not enabled by default. To do this you need to replace line 31 on footer.php with this:

jQuery('.menu-our-partners-container').jcarousel({'wrap': 'both'});

and on line 32 add this code:

jQuery('.menu-our-partners-container').jcarouselAutoscroll({
    'autostart': true
});

it should scroll your carousel automatically.

Best regards, Cohhe

Default-user
swong32 Purchased

It’s working, thanks a lot!

Default-user

Great! Let me know if you need more help, I will be happy to assist you.

Best, Cohhe

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Hi,

Does this allow for recurring donations?

Thanks

Default-user

Hi,

unfortunately it doesn’t support recurring donations.

Best regards, Cohhe

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
swong32 Purchased

Hi Cohhe,

I have another question. I have installed a plugin for advertisement, which will generate full statistic report for our advertisers. The issue is when click on the image (w/ the plugin widget), it call up a pop-up box instead of goto the link. I searched on the forum, you solved this problem for a user to stop calling the “thickbox”code for the image. Is there a way to stop the same code for the plugin when using the plugin widget on the sidebar?

Thanks!

Default-user

Hi,

on /js/master.js line 10 you will see code that is responsible for adding ‘thickbox’ class. You can just remove that line and you should have no more issues with thickbox.

Best regards, Cohhe

Default-user
swong32 Purchased

Perfect, thanks Cohhe!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Great theme, fast and fantastic support, great author, well created, easy to edit, superb documentation, what more can we say!

Would happily purchase at twice the price considering the efforts gone in to creating this theme!!

Thanks.

Default-user

Hi,

Thank you! :)

Best regards, Cohhe

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi! Great theme. I do have a couple of issues I didn’t exactly see on here (if there’s a thread elsewhere on how to solve them, that would be great as well). 1. Pagination is not working with the shortcode feature. The page just refreshes.(http://ades-international.org/) 2. The content slider isn’t sliding although the posts are visible. (http://ades-international.org/causes/)

Any help would be much appreciated! Thanks.

Default-user

I’ve discovered that these issues are because of the sidebar I have created. That narrows it down a bit – is there any way to resolve this, as certain pages I would like to use my custom sidebar.

Thanks again!

Default-user

Hi,

unfortunately pagination doesn’t work on home page, it works on any other page but not on home page, we are trying to find a solution for this issue. I will release a bug fix when we will fix it.

Content slider isn’t supposed to slide automatically.

Best, Cohhe

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
davidBGM Purchased

please HELP!!! i have an SSL certified site. I need to process credit cards on site, but every time I try and force SSL it won’t open, just cycles through redirects. HOW DO I FIX THIS? the site is: http://www.adoortohope.com , i’ve tried to set a sample https on http://www.adoortohope.com/calebasse-2

thanks in advance for your help

Default-user

Hi,

I’m not sure if I can help you with this. Please ask your hosting provider to take a look at it, they can investigate that much closer.

Best, Cohhe

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m about 75% complete with my website but I need some specific directives for the following. This is urgent, please reply as soon as possible.

1) In the sidebar that I have created. I want to know how i can upload an image prior to my tweets. It can even be the leaf that you have on the demo.

2) In the sidebar, how am I able to set up my upcoming events just as you have. I thought that it would have been as easy as bringing the calendar widget over to the custom sidebar that I created, but that’s not the look I’m going for. I like the exact setup that you utilize in the demo.

3) Lastly, how do I upload my partners logos to the bar below like you have. i.e. Elephant Air, Hand, and Lukoo?

4) Lastly,

When I attempted to look at the site on my mobile, it doesn’t show a black header as it does on the full site. It displays a grey one :-/

Is there a way to have a black header so that the logo continues to stand out. It’s hard to see it as it currently is. And I anticipate double the traffic on a mobile device than a computer.

the demo: http://www.cohhe.com/believe/ my site: http://thegamejustchanged.org
Default-user

*forgot to check the email alert when you reply. Please email me when you do reply. Thanks.

Default-user

Hi,

Re 1: that image is coming from Twitter itself, just specify image size in Twitter widget settings and it will be automatically pulled from twitter user.

Re 2: those are the settings I use for recent news widget http://cl.ly/image/1g2x2M1I0E1q this is template code: http://pastie.org/8998555

Re 3: Please check “Add thumbnails for bottom menu” section in documentation.

Re 4: there is so small space in mobile website that we decided to hide tiled header on mobile devices.

Unfortunately I don’t have access to your email address so I can’t send you notice.

Best regards, Cohhe

Default-user

Thank you for your response. Re1: Done Re2: The information just gives me the setup for the “Recent News” feed that you have in your footer. I want it exactly like the sidebar that where it is labeled “Upcoming Events” it even has the icon of a calendar there. Can you send me the widget and code for that, plz? Re3: I’ve looked extensively in my unzipped themeforest folders and there is no section that mentions anything about add thumbnails in the documentation folder, or any other. Re4: I completely understand why due to space limitations you didn’t want to add a tiled header, but what I asked: The header that shows on a mobile device is grey. I would be happy with a solid black just as it is on the full site. The grey makes the logo look washed out to me.

Thanks in advance for your responses.

Default-user

sorry for late response.

Re 2: Upcoming events widget doesn’t require code. If you are experiencing issue with it’s look then please confirm that you are using 2.0.11 version of Events plugin, it seems that you are using newest version, but it’s not currently supported by Rive theme. You can get it from here http://wordpress.org/plugins/the-events-calendar/developers/

Re 3: that information is included in index.html file which in located in “Documentation” folder. Please see this http://cl.ly/image/3m391b0O0K3E

Re 4: try adding this code on Appearance -> Theme Options page under CSS settings tab:

@media (max-width: 767px) {
  .wrapper .header {
    background: #000;
  }
}

Best, Cohhe

Default-user

No problem,

Thanks for your help. It’s really appreciated!

Re 4: Done (Thanks) Re 3: http://we.tl/52Ktfj8peF (I don’t have the same set up in my folders as you showed me in your screen shot.) Re 2: I’m currently working on. :)

Default-user

Re 3: I see documentation index.html file in your screenshot :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m looking at solutions for a Church client and am considering your theme. The integrated donation is attractive, esp. now that Authorize.net is supported.

I would just like to see some demo of the user’s view when donating using Authorize.net as the gateway. For example, I’m interested in as seemless as possible ~ not having the user go off-site / to another page / create a user account – but something smooth like Donate.ly seems to offer.

Also, are recurring donations accepted? Are one-time donations for no specific ‘goal’ accepted?

thx & best, nf

Default-user

Hi,

When users wants to donate and you have selected Authorize.net payment option then user is sent to authorize website to make the donations, but after he has donated he will be redirected back to your website and he doesn’t have to register anywhere to make the donation.

Unfortunately recurring donations isn’t yet possible. You can make donations only for specific causes. But i’m sure there should be available free plugins which adds functionality you are desiring (adding donation form without specific goal).

Best regards, Cohhe

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Cohhe!

I’m trying to remove the RSS icon from the social links widget. Please advise how to accomplish this.

Thanks!

Default-user

One other issue just arrived. The partner menu was deleted (no idea how) none the less I created a bottom menu and begin to make it how it was. The problem is, the partner menu has turned static. It won’t even allow the manual arrows to navigate to other partner’s logos. Please explain the best way to fix this issue.

Default-user

*The RSS Issue has been resolved. Please just assist with the partners menu: http://thegamejustchanged.org

Default-user
Cohhe Author

Hi,

please call your bottom menu “Our Partners”, that should fix the rotation issue.

Best, Cohhe

Default-user

You’re the best!!! All I have to do is get my autoscroll in action, and I’m golden. Thanks & Have a good week!

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