338 comments found

Hi, My site is pilotjetapps.com. I’m trying to get it to for the screen on mobile devices. What should I do ?

Default-user

Hi, ok last question, where is the documentation link?

Default-user

I think I have clicked on every file in the dashboard 50 times…

Cohhe

Documentation is in folder called ‘documentation’ and it is available in .zip file you downloaded from themeforest.net.

Best, Cohhe

I just purchased this beautiful theme last night but while trying to install it, the styles don’t charge correctly. Is it possible that 1 of them is missing or 1 of the files is damaged?

Cohhe

Hi,

you you please send me your WordPress URL so I can take a look?

Best regards, Cohhe

Hi There,

I sent an email to your personal profile – but I have another concern now.

1. The site is not updating photos and typography. No matter how many times I update, the incorrect photo and typography load. This is becoming really frustrating.

2. Our PayPal account still will not connect – on a Cause page it still reads “make modifications.”

3. I don’t see anywhere where to add causes as a child page – there is no where on the individual Cause pages to add it under a parent page…maybe I’m just overlooking it.

Please help! URL: www.housing.org/wordpress

Thank you for your time!

Default-user

sorry – housingone.org/wordpress

Cohhe

Hi,

Re 1: Please check you email.

Re 2:Please check your email.

Re 3: When you add a cause you can specify it under Attributes tab. See this http://cl.ly/image/0N200J3Z0M3w

Best regards, Cohhe

Hi Cohhe, I haven’t been able to get the paypal payment options to work in my Causes. I am on the latest version 1.9.

PayPal account setting were completely setup but still displays an error.

http://purediamondenterprise.com/?ch_cause=basketball-camps-for-our-youth.

Help please.

Thank you for your time!

Cohhe

Hi,

please double check that you have added all requested information on Theme Options page under Payment gateway tab. This error is shown if you haven’t added Thank you page ID and PayPal email address.

Let me know if you need more help.

Best regards, Cohhe

Default-user

Cohhe, thank you so much. That was easy to fix. Your prompt reply was greatly appreciated!!

Regards, Jose

Cohhe

Great! :) Let me know if you need more help.

Best, Cohhe

Hi,

I registered for your forum as I have a couple of questions but I haven’t yet received any logins?

Can you advise.

Thanks Kris

Cohhe

Hi Kris,

can you please try again? I didn’t find your nickname in our support system so it means that you are not registered. You should receive email instantaneously after registration.

If you don’t succeed then please send me your purchase code and I will register you manually. You can send me it using contact form on my profile page.

Best regards, Cohhe

Default-user

Hi Cohhe,

Yep sorted now, answers found.

Ta Kris

Cohhe

Great! Let me know if you need more help.

Best, Cohhe

Nice theme.

Improvements on responsiveness would be nice (cols, content slider, etc)

Cohhe

Thank you! Yes that is my todo list :)

Best, Cohhe

Hi, love this theme, really nice. I searched on this forum and found out how to autoscroll the bottom menu. Is there a way to loop the menu too?

Thanks!

Cohhe

Hi,

it is possible, but not enabled by default. To do this you need to replace line 31 on footer.php with this:

jQuery('.menu-our-partners-container').jcarousel({'wrap': 'both'});

and on line 32 add this code:

jQuery('.menu-our-partners-container').jcarouselAutoscroll({
    'autostart': true
});

it should scroll your carousel automatically.

Best regards, Cohhe

Default-user

It’s working, thanks a lot!

Cohhe

Great! Let me know if you need more help, I will be happy to assist you.

Best, Cohhe

Hi,

Does this allow for recurring donations?

Thanks

Cohhe

Hi,

unfortunately it doesn’t support recurring donations.

Best regards, Cohhe

swong32 Purchased

Hi Cohhe,

I have another question. I have installed a plugin for advertisement, which will generate full statistic report for our advertisers. The issue is when click on the image (w/ the plugin widget), it call up a pop-up box instead of goto the link. I searched on the forum, you solved this problem for a user to stop calling the “thickbox”code for the image. Is there a way to stop the same code for the plugin when using the plugin widget on the sidebar?

Thanks!

Cohhe

Hi,

on /js/master.js line 10 you will see code that is responsible for adding ‘thickbox’ class. You can just remove that line and you should have no more issues with thickbox.

Best regards, Cohhe

Default-user
swong32 Purchased

Perfect, thanks Cohhe!

Great theme, fast and fantastic support, great author, well created, easy to edit, superb documentation, what more can we say!

Would happily purchase at twice the price considering the efforts gone in to creating this theme!!

Thanks.

Cohhe

Hi,

Thank you! :)

Best regards, Cohhe

Hi! Great theme. I do have a couple of issues I didn’t exactly see on here (if there’s a thread elsewhere on how to solve them, that would be great as well). 1. Pagination is not working with the shortcode feature. The page just refreshes.(http://ades-international.org/) 2. The content slider isn’t sliding although the posts are visible. (http://ades-international.org/causes/)

Any help would be much appreciated! Thanks.

Default-user

I’ve discovered that these issues are because of the sidebar I have created. That narrows it down a bit – is there any way to resolve this, as certain pages I would like to use my custom sidebar.

Thanks again!

Cohhe

Hi,

unfortunately pagination doesn’t work on home page, it works on any other page but not on home page, we are trying to find a solution for this issue. I will release a bug fix when we will fix it.

Content slider isn’t supposed to slide automatically.

Best, Cohhe

please HELP!!! i have an SSL certified site. I need to process credit cards on site, but every time I try and force SSL it won’t open, just cycles through redirects. HOW DO I FIX THIS? the site is: http://www.adoortohope.com , i’ve tried to set a sample https on http://www.adoortohope.com/calebasse-2

thanks in advance for your help

Cohhe

Hi,

I’m not sure if I can help you with this. Please ask your hosting provider to take a look at it, they can investigate that much closer.

Best, Cohhe

I’m about 75% complete with my website but I need some specific directives for the following. This is urgent, please reply as soon as possible.

1) In the sidebar that I have created. I want to know how i can upload an image prior to my tweets. It can even be the leaf that you have on the demo.

2) In the sidebar, how am I able to set up my upcoming events just as you have. I thought that it would have been as easy as bringing the calendar widget over to the custom sidebar that I created, but that’s not the look I’m going for. I like the exact setup that you utilize in the demo.

3) Lastly, how do I upload my partners logos to the bar below like you have. i.e. Elephant Air, Hand, and Lukoo?

4) Lastly,

When I attempted to look at the site on my mobile, it doesn’t show a black header as it does on the full site. It displays a grey one :-/

Is there a way to have a black header so that the logo continues to stand out. It’s hard to see it as it currently is. And I anticipate double the traffic on a mobile device than a computer.

the demo: http://www.cohhe.com/believe/ my site: http://thegamejustchanged.org
Cohhe

sorry for late response.

Re 2: Upcoming events widget doesn’t require code. If you are experiencing issue with it’s look then please confirm that you are using 2.0.11 version of Events plugin, it seems that you are using newest version, but it’s not currently supported by Rive theme. You can get it from here http://wordpress.org/plugins/the-events-calendar/developers/

Re 3: that information is included in index.html file which in located in “Documentation” folder. Please see this http://cl.ly/image/3m391b0O0K3E

Re 4: try adding this code on Appearance -> Theme Options page under CSS settings tab:

@media (max-width: 767px) {
  .wrapper .header {
    background: #000;
  }
}

Best, Cohhe

Default-user

No problem,

Thanks for your help. It’s really appreciated!

Re 4: Done (Thanks) Re 3: http://we.tl/52Ktfj8peF (I don’t have the same set up in my folders as you showed me in your screen shot.) Re 2: I’m currently working on. :)

Cohhe

Re 3: I see documentation index.html file in your screenshot :)

I’m looking at solutions for a Church client and am considering your theme. The integrated donation is attractive, esp. now that Authorize.net is supported.

I would just like to see some demo of the user’s view when donating using Authorize.net as the gateway. For example, I’m interested in as seemless as possible ~ not having the user go off-site / to another page / create a user account – but something smooth like Donate.ly seems to offer.

Also, are recurring donations accepted? Are one-time donations for no specific ‘goal’ accepted?

thx & best, nf

Cohhe

Hi,

When users wants to donate and you have selected Authorize.net payment option then user is sent to authorize website to make the donations, but after he has donated he will be redirected back to your website and he doesn’t have to register anywhere to make the donation.

Unfortunately recurring donations isn’t yet possible. You can make donations only for specific causes. But i’m sure there should be available free plugins which adds functionality you are desiring (adding donation form without specific goal).

Best regards, Cohhe

Hi Cohhe!

I’m trying to remove the RSS icon from the social links widget. Please advise how to accomplish this.

Thanks!

Default-user

*The RSS Issue has been resolved. Please just assist with the partners menu: http://thegamejustchanged.org

Cohhe

Hi,

please call your bottom menu “Our Partners”, that should fix the rotation issue.

Best, Cohhe

Default-user

You’re the best!!! All I have to do is get my autoscroll in action, and I’m golden. Thanks & Have a good week!

Really love the theme. I am having trouble getting the slider to work though.

I’m hoping to use content slider like the example at http://www.cohhe.com/believe/home/home-page-content-slider/

I’ve followed the instructions in the documentation though, no content shows up except “Latest News”

When I go into slider settings it says No Slides Found

Thank you for the help :)

Default-user

I got around it a bit, but now the slider wont auto-advance to next content and when I try to click the next arrow > nothing happens (hovering over it shows it goes to – javascript:void(0);

Thanks again for the help.

Cohhe

Hi,

please check support forum, I answered your question there.

Best, Cohhe

minunet Purchased

Hi, I have a problem with revolution slider position. clicking on the title of the blog articles, widgets revolution position of the slider are not aligned to the right of the template. the site is http://www.ilgrappolo.net how can I fix it? thanks Max

Cohhe

Hi,

when I try to open you website I receive error: “Your access to this site has been limited”.

Best, Cohhe

HELLO EVERYONE – PLEASE READ FOR SUPPORT

We have moved all support questions to our support forum where we can better serve our users. We can answer pre sales questions and very minor theme questions here in the Themeforest comments but anything else will need to be handled on the support forum.

Why do we use our own support forum?

1. Our forum is searchable, plus anyone else can respond.

2. Many questions are asked repeatedly so performing a search allows you to find answers quickly.

3. This allows us to answer quickly & efficiently since we only have to respond in one avenue

To access our forum, you need to create a free account with your Themeforest Purchase Code.

Click Here To Create A Free Account

4lword Purchased

I purchased Rive theme and I am unable to use the short codes that came with the template. Also many of the page examples you show are missing from the template I downloaded. Can you please help me with this issue?

Cohhe

Hi,

please register at our support forum http://cohhe.com/support We are handling our support there.

Best regards, Cohhe

Hello. Our client would like to know if there is a way to disable the body content on only the home page. This way we would have only the Grid of photos, the partners menu and the footer.

Cohhe

Hi,

please head to our support forum, our support staff will be happy to help you. http://cohhe.com/support

Best, Cohhe

by
by
by
by
by
by