329 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
tipud Purchased

This theme is very good. Hi – i just purchased this theme for a site that i am building for a charity. It is currently located here http://d1design.co.uk/muslimcare/ but will be moved when finished. 1, The tiled header is showing staff and causes together in one header which i dont want – how do i control this. I see the project ids but i cannot see where to find the number. 2, I cannot see any links / info for the gallery. 3, Also info for the events i cannot find. 4, When i click on the causes button nothing shows. 5, How do i show the staff as you have in the demo.

Regards

Cohhe
Cohhe Author

Hello,

Re 1: You can control which items show on tiled header on Appearance -> Theme Options page under ‘Tiled header settings’ tab. More info about this you can find on documentation under ‘Add home page tiled header’ and ‘Tiled header Settings’ sections. Also please check ‘Easiest way to reveal most removed IDs on admin pages’ section, it will help you a lot with the ID’s.

Re 2: You can get more info about gallery on this page: http://www.cohhe.com/believe/shortcodes/gallery/

Re 3: You mean documentation? Please check ‘How to add events’ section on documentation. Also please check this http://tri.be/support/documentation/events-calendar-pro-new-user-primer/

Re 4: which button you mean?

Re 5: To show staff members you need to use staff shortcode, this is example shortcode: [staff paging=”false” count=”3” parent=”“] . ‘How to add staff’ section on documentation will be really helpful.

Let me know if you need more help.

Best regards, Cohhe

Default-user
tipud Purchased

This might be a bit silly but where is the documentation, i downloaded from Themeforest but no documentation within the download.

Cohhe
Cohhe Author

When you extract the zip file you downloaded inside it you should see folder called “Documentation” and inside it should be index file which you need to open with you browser.

Let me know if you have more questions.

Best, Cohhe

Default-user
tipud Purchased

Hi thank you for that info – the download i had did not have the docs in there so i re downloaded it .

Cohhe
Cohhe Author

Strange, but great that you got the documentation. :)

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
yekoxcore Purchased

this might be a dumb question, but its worth the try, i was wondering if there was anyways that in the “Content Slider” there was any way that at the right instead of displaying the latest news there were links going to other pages, kinda like a side menu, and the slider can just be of pictures

Cohhe
Cohhe Author

Hello,

unfortunately you can only use posts on content slider.

Best regards, Cohhe

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

hello i just purchased this theme for my non-profit… I love it thus far. I do have a question.. for example to upload a logo… will any size file work better than others? where can I get the sizes needed for logos, sliders, headers etc.? Thank you

Cohhe
Cohhe Author

Hello,

logo would look the best if it would not exceed width 260px and height 110px, but it can be taller as long as it’s not wider than 260px, because then menu wouldn’t fit in.

all the rest images sizes are cropped automatically, so if you will add larger image it will be cropped and should fit in their place.

Best regards, Cohhe

theblessedspoon

Thank you Cohhe!! :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Prepurchase question. I am looking at purchasing this theme to run for a non-profit. The missions organization that we work with does the donation system themselves. Is there a way for us to avoid using paypal (since they don’t use that) and have the donate button on each cause link to the payment system instead of heading into paypal? Or is it built into the theme and not changeable. I basically just want the donate button to link to the page instead of paypal.

Thanks

Cohhe
Cohhe Author

Hello,

this can’t be done in configuration, but if you have PHP coding skills then it will not be hard to link donation button to page.

Best regards, Cohhe

Default-user

Is there a single php line of code that controls that button? I don’t have a ton of php knowledge, but would it be something simple where I could just change the link from paypal to the organization website?

Default-user

OR

If I were to totally remove the paypal donation plugin, can I still create causes and just have a link in each “post” to the organization’s website? Or does the donation plugin control the causes?

Cohhe
Cohhe Author

each of this button is a form with all the data, like cause title, amount which should be donated, currency and so on and in located on causes.php file. I’m not sure what other payment system you want to use and how it should be implemented but it shouldn’t be much different than paypal.

Also, yes you can add links to causes description and you could remove donation button from the same causes.php file. To get causes working you have to set paypal settings in Theme Options configuration page (like currency, currency code, paypal email etc.), but it can be dummy data and when theme sees that this data is set then you can start using causes.

Best regards, Cohhe

Default-user

alright. So I can just delete the donation button from the causes.php and it will run each instance of the causes and work, but just not display the button? It’ll basically just be dummy content that has no button for it to link too?

Is there a way for me to manually edit the “thermometer” of how much progress is made on each cause?

Cohhe
Cohhe Author

Yes, if you want to can remove that button completely.

Yes, you will be able to change fundraisers count, donations amount and the goal (how much total donations are needed to reach the goal).

Best regards, Cohhe

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

Hello.. I need help. I can not get my home page to look like your sample (which is what I liked about this template the most) can someone help me please. I also left another question as well and have not gotten a response. I was under the impression that there was customer service here. Please, please help.

Cohhe
Cohhe Author

Hello, sorry for the long wait!

did you tried importing demo content? Please check “Demo Site XML import file” section on documentation, it might help you a lot.

Let me know if that doesn’t help.

Best regards, Cohhe

theblessedspoon

Hello Cohhe… I can not find the documentation… where is this located… so under the gun here… also will importing the demo content overwrite my information, such as posts I have written? Hoping this can be answered as soon as possible.. is there a link to this documentation… and one final question is it simple to import this documentation and use it. (getting ahead of myself not knowing when you can answer this question for me. Thank you in advance, TBS

theblessedspoon

Hello again… just wanted to let you know that I can not find the documentation file/folder or this “demo site xml import file” anywhere in the un-zipped theme folder…. please please help.

Cohhe
Cohhe Author

When you extract the zip file you downloaded inside it you should see folder called “Documentation” and inside it should be index file which you need to open with you browser.

Let me know if you have more questions.

Best, Cohhe

theblessedspoon

thank you so much for your attention to my situation :D however, no such folder exists. I have searched the entire theme folder. please help soon :)

Cohhe
Cohhe Author

Please try to re-download Believe theme and let me know if it still doesn’t contain Documentation folder.

theblessedspoon

taking care of this now :)

theblessedspoon

No Documentation Folder. This is very frustrating and has set me behind 2 days on my work. Your responses are once per day, which translates to me one more day of down time OR I ask for my money back. Please, Please Help as soon as possible. Working for the next 6 hours at least on my site.

Cohhe
Cohhe Author

Just re-downloaded it from themeforest myself and there is Documentation folder inside the zip file. If you still don’t see it then please ping me using contact form on my profile page and I will send you the documentation.

Best regards, Cohhe

theblessedspoon

Cohhe… I have ONLY downloaded this theme from themeforest… NO DOCUMENTATION folder… did it three times. This is not cool to have to wait for three days to have the same question resolved. I hate to say this, if I do not get somewhere with this today, I would like a complete refund.

Cohhe
Cohhe Author

Sent you documentation, please check your email.

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years

Pre-purchase question regarding the donation plugin functionality.

We are doing a charity run/walk, with several runners to sponsor. Will the donation plug-in display all the sponsored runners, each with a Paypal button and amount donated progress bar for each?

Is anything special needed for this functionality? Anything additional feature on Paypal?

Otherwise looks like a great theme and functionality!

Cohhe
Cohhe Author

Hi,

you will be able to use this feature and create unlimited causes if you will have a PayPal account.

Best regards, Cohhe

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
MulcahyD Purchased

This theme was good but my concern about the titled header on how to be visible to the mobile. Any code or css that can be change to make the titled header can be visible in mobile?

Hoping for direct Response.. :)

Cohhe
Cohhe Author

Hi,

maybe I could find a good solution for this issue on next theme update, but currently if you really want to show tiled header on mobile view, you can remove ” visible-desktop” class from header.php line 179.

Best regards, Cohhe

Default-user
MulcahyD Purchased

When I try to remove the “visible-destop” the sites looks horible

Default-user
MulcahyD Purchased

And Also how can we auto scroll the bottom menu

Cohhe
Cohhe Author

Yes, I warned you :)

Re “autoscroll”: Replace line 32 on footer.php file with this:

jQuery('.menu-our-partners-container').jcarousel().jcarouselAutoscroll({'interval': 1000});

and bottom menu should scroll automatically.

Default-user
MulcahyD Purchased

Ok thanks I just PM you back for some questions with regards with this theme. I appreciate you direct response Thank You :)

Cohhe
Cohhe Author

I didn’t receive your message, could you please re-send it?

Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Hi Cohhe, I have some Pre-purchase question:
  1. Does Nivo Slider or Meteor Slider plugin work with the believe theme?
  2. Could the money be displayed in Canadian Dollar? C$
  3. May I use child theme to avoid future upgrade issue?
  4. Is the theme translation ready? Or already been translated to Chinese(zh_TW)?
  5. May I install the theme to a muli site network?
  6. If the theme will be used for two linked bilingual subsites on the same domain, do I need two licenses? ( I am going to use multi-language switcher plugin to link the two subdomain sites together en.mainsite and zh.mainsite)
  7. Does the license include free upgrade?
  8. any other fee for demo data, trouble shooting, etc beside the license fee?)
  9. Do I need a business license for our charity? Is there any charity/non-profit discount?
  10. Thanks for your time. LLCS
Cohhe
Cohhe Author

Hi,

Re 1: I haven’t tested it with those plugins Re 2: Canadian dollar can be chosen for Paypal donations but ”$” sign it used for it. Re 3: There is “Custom CSS” and “Tracking Code or any other JavaScript” fields in Theme Options page which is saved in database and on upgrades will not be lost. Re 4: Believe theme doesn’t come packed with .po, .mo files but everywhere is used WP translation functions so jo just need to create them. Re 5: If you are asking about Licences, then you have to look here http://themeforest.net/licenses Re 6: I’m not 100% sure about this, you can open a ticket http://support.envato.com/index.php?/Tickets/Submit and ask them. Re 7: Yes, you will get free upgrades. Re 8: there are no hidden fees. Only if you need some customization for theme, then it might not be for free. Re 9: You mean Extended licence? I think you don’t need it, but you can find more info about licences on this page http://themeforest.net/licenses

Best regards, Cohhe

Default-user

Thank you Cohhe.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
fatcreat Purchased
I just love this theme! Everything is so well documented and easy to work with. The client we are setting this up for wanted a few changes to the background. I need to make the colors full width and had no problem changing the background image to do that. I am stuck at making the color behind the bottom menu and footers full width. This is the working site http://cobbpregnancy.org/newsite/. You can see the background colors on the bottom are within the wrapper. I am trying to get it like this http://cobbpregnancy.org/newsite/believe-homepagev8.png. Any thoughts? I’ve tried setting the margins to 0, width 100%. It looks like it’s inside a wrapper, but I can’t figure out what’s the wrapper. I also tried throwing in a few end divs to see if it would end the wrapper.

Another issue we’re having is integrating with a shopping cart. Originally they loved the donate button, but decided they’d like to go with a cart instead. We are using woocommerce by woothemes. When I click on the product (donate, $10 donation), the product opens in a popup window and not a full page. I contacted woothemes about it and they said its something to do with the theme. Do you have any ideas of what to change so it doesn’t behave that way?

Thanks so much!!

Cohhe
Cohhe Author

Hi, thank you for your kind words!

.footer and .footer-bg classes are the ones which restricts footer from 100% spread. You can remove width params from those classes and add new one for .footer-links-container:

.footer-links-container {
  width: 1050px;
  margin: 0 auto;
}

About woocommerce thickbox issue, please check /js/master.js file lines 9-14, that is the place where thickbox class is added or removed from certain elements, so you can add your own rule there to remove thickbox class from your button.

Best regards, Cohhe

Default-user
fatcreat Purchased

Thank you for the quick reply! The footer looks great. I need to do the same thing to the Our Partners menu and am again having no luck. Any thoughts? :-)

I’m still working on the .js fix. I don’t know javascript, but I am trying to follow your example. It seems I need to add the appropriate classes, but it’s just not working. When I view the code on my shop page, I must not be understanding the right class to add to the .js file. Please note this popup window happens whether you click on the image, or the product name. Can you tell from this code what class I need to add so the link goes to the product page and not a popup window?

Again THANK YOU SO MUCH!!!

Hmmm, I tried to copy/paste the code here but it’s not displaying. Argh. Well this is the page if you can see the source. http://cobbpregnancy.org/newsite/shop/

Cohhe
Cohhe Author

Try adding this code:

jQuery(".content .product a img").parent("a").removeClass("thickbox");
Default-user
fatcreat Purchased

You are SOOOO awesome! Thank you!!!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Zaray Purchased

Hello Cohhe, hope you are doing just fine. I have some questions regarding changing the theme: 1) How can i put in the very bottom of my footer my site name or @2013, or copyright etc? 2) How can i change the menu font and style with the code provided by you? 3) Can i change the style of the sidebar menu as well? I mean i want to make them bald or italic? 4) How can i change the titled home page? I mean, i want to add one page to titled that does not show how much money required but by clicking on the titled page it leads to other projects that are included into the selected pages. I mean, how to create page with sub pages with causes? 5) What about the promote causes? I put their my words but it does not change? (

thanking you very much, hope to hear from you soon, best Zaray

Cohhe
Cohhe Author

Hello,

Re 1: You can put text widget to one of the footer columns, like I have added text under google map widget.

Re 2: I don’t suggest doing that, because menu text is dynamic, it gets smaller when website is opened by mobile or tablet, because otherwise it will not fit.

Re 3: You can, but only manually if you want to change font style only for sidebar menu and not for rest of the primary text. You can add your custom styles to Theme Options page under ‘CSS settings’ tab.

Re 4: You mean you want to add one standard page to tiled header and rest of them you want to be causes? If so, then you have to use “Exact id’s” option on Theme Options page under “Tiled header settings” tab. In such case you no longer need to provide parent page ID and you can add exact pages and they can be from separate sources.. like one cause, one normal page and one post.

Re 5: Maybe you are using some cache plugin which has cached the promotion page? If you change the text in wp-admin the content of that page should also be changed.

Best regards, Cohhe

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • New Caledonia

hi pre-purchase question : is it possible to add a full image background (footer include) ? thank you

Cohhe
Cohhe Author

Hi,

you can add full page bg like on demo site, but footer can’t be stretched to 100% without customization.

Best regards, Cohhe

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
yekoxcore Purchased
Do you know why when i try to put an image and try to use it as a link, the image just opens in lightbox, look here http://www.latinosinaction.org/community-partners/ on the sidebar the top two images are suppose to redirect to other pages, but htey dont, BUT when you go to the home page those images do redirect to other images, they only open in lightbox when you go to internal pages.
Cohhe
Cohhe Author

Hi,

yes, you have to add “no_thickbox” class to the link and it will prevent it from opening tickbox.

Best regards, Cohhe

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
fatcreat Purchased

In the PSD file, there is a gallery of images in the footer area (the images are in circles). What plugin is that?

Cohhe
Cohhe Author

at first I decided not to develop such plugin so it’s not included in Believe theme, but I plan to add Flickr widget to next theme update which I plan to release soon.

But if you want to get circle effect to images, you have to change the class for that image from “img-polaroid” to “img-circle”

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
fatcreat Purchased

How can I rate this template? I see that it has a rating and I’d love to give it a 5/5 stars.

Cohhe
Cohhe Author

When you open http://themeforest.net/downloads you should be able to rate this theme.

Thank you so much for your rating, it’s much appreciated! Cohhe

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
fatcreat Purchased

On the events calender page, the Events/Calendar buttons are a bit too high and preventing a user from hitting the next month. Where can I make it lower? I’ve tried adding a few breaks in the gridview and list files, I’ve also tried some padding in the .tribe-events-calendar-buttons css. The page can be seen here http://cobbpregnancy.org/newsite/events/month/.

Cohhe
Cohhe Author

On /events/events.css line 109 (.tribe-events-calendar-buttons a) change the margin parameter to this:

 margin: 31px 0 24px 10px;

it should fix the issue

Default-user
fatcreat Purchased

That did drop the buttons, but the next button link is still not active. Ii also tried adding a z-index of 9999, but same thing.

Cohhe
Cohhe Author

Please change .tribe-events-month-nav z-index value to z-index: 100; it is located on /events/events.css line 138.

Default-user
fatcreat Purchased

Yes, that worked, but then the link for the EVENTS button is now not active. I change the margin on line 109 to 41 0 24 10 and thats a bit better, but the events button only works if you hit the bottom of the button. It won’t work if you hit the top of the button.

Cohhe
Cohhe Author

it works for me, did you already solved the issue?

Default-user
fatcreat Purchased

No, not yet. It seems to work fine in IE, but in Firefox, my mouse has to hit the lower part of the button before it highlights. I tried to do a print screen to show you but it wouldn’t capture the mouse pointer.

Cohhe
Cohhe Author

On /events/events.css line 31 (.tribe-events-calendar-buttons) add the z-index parameter to this:

.tribe-events-calendar-buttons {
    position: absolute;
    right: 0px;
    top: 6px;
    z-index: 150;
}

it should fix the issue

Default-user
fatcreat Purchased

Well yes, it fixed that issue :-), but then I can’t mouse over the month above it to navigate to the next month!

Cohhe
Cohhe Author

Sorry, please remove z-index parameter I suggested in previous answer and please add height: 35px; param to .tribe-events-month-nav. It’s on line 139.

.tribe-events-month-nav {
    position: absolute;
    left: 0px;
    top: 0px;
    z-index: 100;
    height: 35px;
}
Default-user
fatcreat Purchased

You sir, are a GENIUS! Thank you!

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • United States

A few questions before we buy.

1. Does this use the (PayPal Adaptive Payments Gateway) and (Easy Digital Downloads) like the other fundraising themes on here?

2. If it only uses one PayPal email, how do you know what money what donated to what charity?

Thanks.

Cohhe
Cohhe Author

Hi,

Re 1: this theme uses standard Paypal. The process is really simple. When used presses Donate button he is sent to paypal where he make a payment and then after transaction he is sent back to your website.

Re 2: You can use one global email address for all causes or you can specify different email for each individual cause in the options.

Best regards, Cohhe

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
dgsibert Purchased

Hello, is this theme WPML ready?

Cohhe
Cohhe Author

Hello,

unfortunately I haven’t tested it with this plugin, but I don’t see a reason why it shouldn’t work because Believe theme is built using WP translate functions and as I know WPML uses the same functionality to translate theme.

Best regards, Cohhe

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
tomnjoy Purchased

Hello, I love this theme – it is perfect for us! We were able to get our site set up fairly easily, however, the content slider images are not showing up in Internet Explorer. It looks great in Firefox and Safari, but for some reason, the image area is blank when viewing in IE8. Any suggestions on how to fix this? Our website is www.walk-4-water.org

Thank you!! Joy

Cohhe
Cohhe Author

Hello Joy,

just checked you website using IE8 and I see images in slider. Not sure why you can’t.. maybe you already fixed the issue?

Best regards, Cohhe

Default-user
tomnjoy Purchased

I’m still not seeing them. I’ve tried in IE8 on two different computers and in both cases all I see is a gray box – no photos. I can message you with the login info – perhaps you can find a problem somewhere??

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
fatcreat Purchased

We’ve updated the menu colors and the current item hover color is off. What css do i update to change the text color? It seems to be defaulting to the menu item color. I’ve tried updating anything in the menu that says hover to color = white.

Cohhe
Cohhe Author

Try adding !important attribute to this:

.header .main-menu li:hover a {
    color: #fff !important;
}
Default-user
fatcreat Purchased

PERFECT! Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
fatcreat Purchased

How do I make the bottom sponsors / partners menu links open in a new window? Is there a setting I’m not seeing?

Thanks!

Cohhe
Cohhe Author

When viewing the menu administration page (/wp-admin/nav-menus.php), click on Screen Options (top right), and check the box labelled Link Target under the Show advanced menu properties heading.

Now select the appropriate target for your custom link.

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