Discussion on River - Retina Multi-Purpose WordPress Theme

QODE

QODE supports this item

Supported

493 comments found.

I just updated to 1.4.2, but my LayerSlider is still 4.6.5. What do I need to do to update LayerSlider?

Thanks for your help,

Hi,

Please go to your plugin panel and delete the LayerSlider plugin. Then a notice should appear at the top of your dashboard notifying you that some required plugin is not installed. Install and activate the plugin via this notification and you should get the latest version of LayerSlider that comes with our theme.

Hope this is helpful.

Qode

hcgaron

hcgaron Purchased

I am a wordpress newbie so please forgive me for what is probably a foolish question…

My title overlaps the subtitle of my page (I have only checked on Chrome so far). I have changed the title font to 200px, however, if I change it back to the default value, the subtitle appears above the title.

How may I make the subtitle appear below the separator line? Or should I use another method to add text and links in this area?

Thank you!

hcgaron

hcgaron Purchased

Update: I have inspected the html for the page and it appears that the “subtitle” is within an h6 element ABOVE the title. The subtitle either appears above or appears to overlap the title.

Please advise; thank you!

Hi,

Please submit ticket to https://qode.ticksy.com/ and include WP admin access so we can take a look at the problem and help you :)

Qode

un2trei

un2trei Purchased

How can I recreate the client page without importing the demo content?

Thank you!

Hi,

Could you please submit a ticket to https://qode.ticksy.com/ with a link to your site and our support team will take a look and see what they can do to help point you in the right direction of recreating this page manually.

Qode

Do you know if this theme has a known conflict with Yoast’s WordPress SEO plugin? We are finding that when we fill in any of the fields in WordPress SEO that the Qode options disappear (along with the functions they control on the front end). We have tried to toggle on/off the Qode SEO options, but it doesn’t seem to make a difference. Any advice? I already submitted a ticket at qode.tickey.com.

Thanks for your help,

Hi,

Our support team is working on all active tickets as we speak and will get back to you on your ticket and provide you with assistance as soon as possible. Thank you for your patience.

Qode

I have a problem with installing the demo site. If you can help me or send data you do it? thank you

Hi,

Please submit a ticket to our support team at http://qode.ticksy.com/ with temp WP Admin access included and they’ll have a closer look at your site and see what they can do to help.

Qode

hello its confusion for open video in template exemple there are 2 option… its possible delete icone magnifying glass ? i want only 1 possiblite for my client is better and more easy thank you

Hi,

Could you please submit a ticket to our support team http://qode.ticksy.com/ so that they could have a closer look at this on your site? :)

Qode

hello i want same configuration for acces directe video possible ? http://laurentrastello.com/wp-content/uploads/2015/05/Capture-d’écran-2015-05-10-à-03.13.30-1.jpg i want use you font you theme for description..

Hi,

Please submit a ticket to our support team at https://qode.ticksy.com/ and they’ll see what needs to be adjusted. Thank you.

Qode

I have been using QODE’s “River” theme for a year now, and I’m extremely happy with it… it’s beautiful and endlessly flexible.

Mostly, though, I’d like to comment again on how excellent QODE’s customer service is. They are patient and keep working on a problem until it’s solved.

Thank you, QODE!

Many thanks for the kind words :)

Qode

Aloha,

I am the website gal for a manufacturing company called HSA. I’m kind of new to wordpress but think I’ve been able to make my way around quite well. I love the theme. It’s beautiful and for the most part user friendly. What I’m having trouble with is the Search Bar location. It was originally in the footer and I removed it. Thinking I could add a header widget and then simply add the search bar. It says the search bar is added but doesn’t show up. I’m hoping you can help me get the search bar to be in the Header next to the Nav menu bar. Here’s our site now. It’s kind of an urgent change so a quick response will be so much appreciated! Mahalo!

www.highsurfrescue.com

Thank you for the response… I’m sorry I’m not even sure how to create a temporary access!

Also – I can’t access the purchase code for the theme. We had a different person in my position before who downloaded it, I don’t have access to it. (I need the purchase code in order to submit a ticket.)

Hi,

You can find out your purchase code in the downloads sections of your dashboard when logged in to themeforest – http://screencast.com/t/iabuy30qMOi

If you’re having trouble accessing your account, please contact Envato support to provide you access so that you can get your theme purchase code. Unfortunately we cannot access your account on your behalf so this needs to go through Envato first. After you’ve claimed the purchase code, please submit a ticket to our support team at http://qode.ticksy.com/ and they’ll be glad to provide you with further assistance. Thank you for understanding.

Qode

i see you guys have updated / changed the look of the support forum. Props! looks good. However, I forgot my password and when I try to reset it the link in the email I get, just brings me back to your homepage. Where I can’t login in the first place. please help.

Hi,

We do not have access to your account on ticksy. Please reach out to ticksy support to reclaim your access – https://support.ticksy.com/

Let us know how this goes.

Qode

Hi There, I have a client which requires some website management and her site was built using the River theme. I was informed that Wordpress was recently updated to the newest version. Since then the various sections on the site have been moved and altered. I can only put this down to the Wordpress update. the website is http://missalistageschool.ie/. As you can see all the section widths are different including the Layer Slider at the top (seems to have been squashed in and zoomed into the image).

Can you please advise? I recently updated the theme and visual composer as I thought this would correct the problem but no luck. Any help would be much appreciated.

Hi,

Please submit a ticket to our support team at https://qode.ticksy.com/ and they’ll have a closer look at this issue and see what they can do to help.

Qode

Hi I don’t have a purchase code for the theme so I can’t log a ticket. Is there any other way to get help without having the purchase code?

Hi,

When you purchase a theme from themeforest you get a download tab: http://screencast.com/t/5wxdMez0pSp

There you can see all your downloaded/purchased items and when you click on download you can open .PDF file containing the license for that particular item:http://screencast.com/t/8RxDPvm4w

Unfortunately we cannot access your account on your behalf so this needs to go through Envato first. If you’re having any trouble finding your purchase code please contact Envato support. After you’ve claimed the purchase code, simply submit a ticket to our support team at http://qode.ticksy.com/ and they’ll be glad to provide you with further assistance. Thank you for understanding.

Qode

Hi, beaty theme! :)

is it possible to order the displayed portfolio categories at the bottom of a portfolio? So that they are not in an alphabetic row?

thanks for the answer!

QODE

QODE Author

Hi,

Thanks for reaching back :)

Unfortunately this is not something you could access directly from the back-end as it is defined as a shortcode in theme template. To modify this would require additional coding of our theme files which we’re not in position to accept at the moment as we need to focus on providing timely theme support for our clients. Thanks for understanding.

Qode

ok thanks for your answer!

But if i buy the theme, it would be possible that somebody can help me? It would be enough if someone write how and which files i have to edit..

and do you think that this plugin is maybe a solution? http://wordpress.org/extend/plugins/taxonomy-terms-order/

thanks for your support

QODE

QODE Author

Hi,

In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: – http://studio.envato.com

As for the plugin suggestion we cannot give you a useful input as we’ve not tested any plugin of the sort with our theme, unfortunately. We hope you understand.

Qode

Hi,

I have an issue with the visual composer plugin in the editor section(backend). it takes at least 40 seconds or more to load all the elements, so everytime I have to update my page it takes a long time loading. This did not happend before.

Thanks.

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