Discussion on River - Retina Multi-Purpose WordPress Theme

480 comments found

un2trei Purchased

Might seem like a dumb question. I’ve never worked with child themes before, but I know for sure I have to do that for this project as it will rquire heavy customization.

How do I go about setting it up?

Thank you!

Alex

QODE
QODE Author

Hi,

You can install the child theme the same way you installed the main theme. Then, whatever file you want to modify in the child theme, you should copy from the main theme folder to the child theme folder using the same path (so if the file is in a folder called “js” in the main theme, you should also create a folder called “js” in the child theme folder and copy the file in there). If you need any further assistance with setting up the child theme, please submit a ticket to https://qode.ticksy.com/ and our support team will be glad to help you out.

Qode

un2trei Purchased

Just finished setting up the theme a few minutes ago (not the child, still need some tips for that).

At first glance I have to say I’m completely blown away by how flexible it is. Never worked with something so customizable before.

I do have one question:

In the Qode options pannel, the Parallax section. What does the “minimum height” value actually do? ‘cause as I’m playing with it I see absolutely no change on the page… and what exectly does this mean “Set min-height for last two stages”?

And again, great job! I will be looking out for you guys from now on! Anyway I can follow you / subscribe somewhere?

Thanks! Alex

QODE
QODE Author

Hi,

Thanks. We’re glad you like the theme. :)

This option is only for mobile devices, and sets the minimum height the parallax image should display at on mobile devices.

You can subscribe to our profile here on Themeforest. :)

Qode

un2trei Purchased

Just a suggestion, in case there’s a new version out. I would say it would make much more sense if you reversed the horizontal page transition. now it looks like your navigating back to something instead of twards something… just a thought.

Either way, this theme is incredible!

Any way I could switch around this left-right thing with a little tweak in the code?

QODE
QODE Author

Hi,

Thanks for the feedback, we will pass your suggestion on to our development team for further consideration. Unfortunately changing this animation would require large modifications to our code and would be considered custom work, and we are not in a position to accept any custom work at the moment, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.

Qode

Default-user
un2trei Purchased

No problem. I was just curious. Thank you!

QODE
QODE Author

You’re welcome.

Qode

un2trei Purchased

Where can I get a list of al fonts available? And how does that work? Do I have to install them?

I was trying to change a font while using VC custom font shortcode and… I have no clue how to do it. Also didn’t find anything in the docummentation.

It would also be cool to have a complete list of class attributes if that’s possible (for example the size of buttons, etc.)

Hope you guys can help out.

Thank you!

Default-user
un2trei Purchased

Ok, but how can I know if the font is included or not? where can I see a list of fonts that are included?

Default-user
un2trei Purchased

P.S. in the custom font VC section there is no drop-down for fonts. just an input field. I don’t know what font to write into there if I don’t know what’s already in the theme…. and is there a way to add other google fonts? should I post this on the forum instead? Thanks! Alex

QODE
QODE Author

Hi,

You need to use font which is either already used in Qode Options > Fonts section. If you for example change H1 to use some of the google fonts, you can also use that font in custom fonts shortcode.

Qode

un2trei Purchased

Quick question: Can I set a negative value for the parallax sections and make shit slide the other way? Thanks! Alex.

QODE
QODE Author

Hi Alex,

That’s not possible :)

Qode

un2trei Purchased

I’ve submited 2 tickets on the support forum but I cannot see them… How do I know if it’s working?

I really need some help quick with 2 issues.

Thank you!

QODE
QODE Author

Hi,

Could you please send us your ticket IDs?

Qode

Default-user
un2trei Purchased

383033 and #383034 Thanks a lot! My biggest, most urgent, issue is figuring out the background ( #383034). But the other issue also (#383033) is at the base of what I’m trying to build. And it’s a feature I was very excited about when I purchased the theme.

Thank you very much! Alex

QODE
QODE Author

You’re welcome. :)

Qode

Hi Qode

Just updated the theme and Layerslider and the WP dashboard plugins area is displaying the following message:

You need to authorize this site in order to get upgrades or support for this plugin.

Can you advise if there is a purchase code for this as I’ve checked the licencing .txt file and there doesn’t appear to be one in there.

regards

Dave M

QODE
QODE Author

Hi,

You can just ignore this message, the plugin will work just fine. Since we bought an extended license for LayerSlider, we can’t give you the purchase code of this plugin because of policy and terms of Theme Forest. We update the plugin through theme updates and you will get the latest version of this plugin with future theme update when necessary, so please wait future theme release.

Qode

Hi,

How can I create a homepage like this one: witness.org

I have my own images and texts to include.

QODE
QODE Author

Hi,

From what we can see this page has been created with parallax sections, icons, and custom fonts. You can find our documentation inside the zip file you received on purchase in “documentation/river/index.html”, and you can read in the documentation how to use the theme and create these elements. For any further assistance or questions you might come across you can always submit a ticket to https://qode.ticksy.com/ and our support team will be glad to help you out.

Qode

Default-user

I submitted a ticket more than 48 hours ago. But I’m yet to get a response.

The document doesn’t say how to create a home parallax page.

QODE
QODE Author

Hi,

Could you please send us your ticket ID?

Regarding parallax sections, you need to go to your page and add a parallax element via Visual Composer: http://screencast.com/t/7VZOY3KAr1QZ

Then you need to go edit the parallax section: http://screencast.com/t/13ceaNDzty

and in the options set your background image for the parallax, and the desired height of the section: http://screencast.com/t/8NpQZmAgdrK

And then you can add content into the parallax section by clicking on the large plus sign: http://screencast.com/t/H0Hgeu4zPXrL

Hope this is helpful.

Qode

can’t install the page buider and layer slider plugins.

I get the following notice whenever I try to install the plugins:

“An error occurred while installing LayerSlider WP: Download failed. A valid URL was not provided.”

QODE
QODE Author

Hi,

Could you please submit a ticket to https://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look at this issue and see what they can do to help.

Qode

Lycianus Purchased

Hello, in Visual Composer Page Builder I miss Context boxes.

Can you help me?

QODE
QODE Author

Hi,

What exactly is Context box?

Qode

Default-user
Lycianus Purchased

It is in this video https://www.youtube.com/watch?v=e9QaXdkFHuQ in 1:32 – 1:42 time

QODE
QODE Author

Hi,

Unfortunately we do not have this shortcode integrated with our theme.

Qode

un2trei Purchased

Hey there! how can I get this layout for portfolio items? -> http://themeforest.net/item/river-retina-multipurpose-wordpress-theme/full_screen_preview/6059307

There is no such option under the “Choose portfolio single view” dropdown in the backend. Or is it named differently?

Also it is not clear to me where to edit the date / category / about fields or how to add custom fields -> which is what I want to do.

Would really appreciate some help!

Thanks! Alex

QODE
QODE Author

Hi Alex,

Please navigate to your WP Admin -> Portfolio -> A single portfolio item:

There, you can set the options for date, category etc. http://screencast.com/t/tjNEfF8MfG

As for the portfolio layout, the URL you sent us redirects to a default envato URL so there’s no exact portfolio layout to refer to. However, as a general rule, these layouts are set within your single portfolio item: http://screencast.com/t/Rdiqz1M42

Hope this helps.

If you have any further issues, please submit a ticket to our support team at http://qode.ticksy.com/ and they’ll have a closer look.

Qode

un2trei Purchased

guys… here’s the link to this cool website I’m trying to build with the theme: http://dev.keystonemp.ca/blog/ the parallax DOES NOT WORK AT ALL on firefox. 0, NADA, NOTHING!! What’s up?

QODE
QODE Author

Hi,

The parallax effect shows fine on our end in the latest Firefox browser:

http://screencast.com/t/ZPvEe6k5

Have you resolved the issue in the meantime? If not, please submit a ticket to our support team at http://qode.ticksy.com/ and they’ll have a closer look at this.

Qode

Default-user
un2trei Purchased

Not yet. I’ll look into that later on…. I’ll open a ticket unless I figure it out. thank you!

QODE
QODE Author

You’re welcome.

Feel free to follow up on this if needed.

Qode

un2trei Purchased

I would like to figure out how to do 2 things please: 1. add a simple links menu in the footer + copyright + “made by” info 2. how do I add the pop-out thing in the menu? and where do I edit its contents? would like to add a logo and a contact info + form (quick contact kinda thing)

Default-user
un2trei Purchased

392065

Default-user
un2trei Purchased

Ticket: #392065

QODE
QODE Author

Hi,

We’ve assigned this ticket ID to a member of a support team. They’ll get back to you on your ticket as soon as possible.

Qode

un2trei Purchased

How do I add the next / previous buttons in single porfolio view?

I am using the essential grid plugin to display portfolio items as a grid. But shouldn’t have anything to do with that, right?

http://i.imgur.com/zqaJbKc.jpg

Thanks!

Default-user
un2trei Purchased

I understand that. However I’m talking about single view. Which is part of your theme. The grid plugin I’m using is just a way to get there (link to that).

Default-user
un2trei Purchased

check this out -> http://imgur.com/bT3Wa7f / Ticket: #392065

QODE
QODE Author

Hi,

Thanks for the update. We’ve assigned your ticket ID to a member of our support team and they’ll get back to you on your ticket as soon as possible.

Qode

Hi. I have just updated the last version of the theme and this message appears on the website: Fatal error: Cannot redeclare class WPBakeryShortCode_Vc_Parallax in /home/pcpgmnmg/public_html/joseba/wp-content/themes/river/extendvc/extend-vc.php on line 641

Any ideas? Thank you.

Default-user

The problem persists… :(

QODE
QODE Author

Hi,

Could you please submit a ticket to https://qode.ticksy.com/ with a link to your site and temp wp-admin and ftp access so our support team can take a closer look at this issue and help you solve it.

Qode

un2trei Purchased

Can you please tell me how I could change the menu icon for the side-area?

Thank you!

Default-user
un2trei Purchased

Just noticed that the mobile menu icon changes at the same time… I was trying to get separate icons for the mobile-menu and the side area. Would that be too complex to ask?

QODE
QODE Author

Hi,

It would be best to submit ticket to http://qode.ticksy.com/ and include WP admin access so we can inspect your setup and help you :)

Qode

Default-user
un2trei Purchased

ok

un2trei Purchased

401854 could really use your help with this one.

If you could have a look before the weekend that would be greatly appreciated.

Thank you! Alex

Default-user
un2trei Purchased

Just noticed I forgot to add the ticket number. Either way, it somehow worked itself out… I’ll make sure to close the ticket for now

QODE
QODE Author

Hi,

We’re glad the issue has been solved. :)

Qode

seaus Purchased

Look, I like your themes, but lately support quality is going down hill. We discover a legitimate bug in the theme -> pages refuse to scroll. After almost 2 weeks of waiting a fix is produced, NOT documented, NOT placed in a child theme and I am told that this mystery fix (at least tell me what it is) will need to be reapplied by replacing the custom sidebar file after every update.

You know that is not good practice? Why?

QODE
QODE Author

Hi,

We have found the ticket in question and assigned it to a senior member of our support team. He will take a closer look at the issue and get back to you as soon as possible.

Qode

This theme is a beauty. Do you think you could add a header version with menu1 left, logo center, menu 2 right?

QODE
QODE Author

Hi,

Thanks. :) We will pass on your suggestion to our development team and project manager for further consideration.

Qode

Default-user

This is an answer like no answer… sounds professional, says nothing ;(

QODE

Hi,

We unfortunately can’t commit to adding any features to our theme without first consulting our development team and project manager, who will further evaluate the necessity and possibility for the required feature. We hope you understand. Your suggestion has been passed on for further consideration. Thanks again for the note.

Qode

un2trei Purchased
you have id’s for sections. so I’m guessing there’s a way to add triggers. lets say i want to add an element in the section linking it to the next one (a button that sends you to the folowing section) How would i link that? what’s the sintax?
<a href="what?"></a>
my element here, willl be a picture, so
<img src=".../" />  
And how do i add the id for the section in the composer? do i need to put ”#” in front or not?

Thanks! Alex!

QODE

Hi,

Could you please submit a ticket to http://qode.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look and see what they can do to help.

Qode

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