Discussion on River - Retina Multi-Purpose WordPress Theme

407 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Can you remove the slider on the home page easily from this template in case my client doesn’t like this option?

QODE

Hi,

Yes. Our pages are highly customizable, so you can build any layout you want and make any page to be your home page.

Qode

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Great theme, very impressed so far.

Having a problem with the wide menu settings on 2nd/3rd level menus. Currently set top level & second level menu options to wide with wide with icons for third level, and drop down menu is showing what appears to be a column left of where it should be. Icons aren’t rendering on 3rd level menu.

dev.originalcomputing.com/bakersbamboo , menu item with problem is Products.

Default-user

One more item – I can’t seem to find where the 30 px space under the header is shut off. Showing on every page, I’m guessing it’s a setting somewhere I’m overlooking but I can’t seem to find it.

Default-user

Ok, figured out the 30 px space issue under the header – it does this when logged into Wordpress and top bar is showing. :)

QODE

Hey,

Thanks a lot :)

Can you please submit the ticket to http://qode.ticksy.com/ and include WP admin access so we can inspect the problem on your end?

Qode

Default-user

Done, ticket 153674. Thanks – keep up the good work!

QODE

Thanks :) I assigned it to support stuff. As it’s end of our working day here, you might get reply tomorrow AM.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Great Theme. Really nice design. Also great support if help is needed. 5stars.

QODE

Thank you very much :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How can I load the demo you have here? I have purchased the theme and could use this as an example of how to create my site.

QODE

Hey,

You can follow instructions from our documentation. You can locate it in All files & documentation file you can download from your Downloads page at ThemeForest. You can also submit ticket to http://qode.ticksy.com/ and include WP admin access and we can import it for you :)

Qode

Default-user

Perfect! Thank you. :)

QODE

You are welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hey is there a way to make the Featured Image smaller it is waaaayyy to big now? And is there away to get Theme my login the header?

Default-user

How to give you guys acces? To make the Theme as the preview….

QODE

Hey,

You should create private ticket here http://qode.ticksy.com/ and include WP admin access. Please post all your questions there and our support stuff will reply.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Qode

I’m thinking of purchasing River for use on a site and have two simple questions. 1. Is it possible to use the slider in the widget area to create a simple responsive slide show? 2. Is there a Twitter feed built into the theme for use?

regards

Dave M

QODE

Hey,

Thanks for interest in our theme :)

1. Can you show us example of that, so I can understand better your question?

2. Unfortunately, not build it, but can be added using plugin.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

I’m helping a client with this theme and have the following questions. I’d greatly appreciate your answers to:

1- Is it possible to have 6 sub-menu items in the wide menu, similar to what you have under Portfolio on theme demo, but 6 main/top level items, instead of 4.

2- Can the three line icon used for the side area be replaced with an image?

3- Is there any way to stop the logo from shrinking when the user scrolls down the page?

If any of these is possible, it would be great if you could kindly let me know how.

Thanks and I look forward to your reply.

QODE

Hi,

1. Unfortunately not, it will require code change

2. It’s font awesome icon, so if you plan to use image instead, you need to replace its html code and to fine-tune css

3. Yes, set Header Height in Qode > Header and Footer both fields to same value

Qode

Default-user

Thanks for the quick reply.

Re the number of main sub-menu items, can you tell me where it can be changed from 4 to 6?

Thanks

QODE

Hi,

I am afraid it’s not quick change, but will have to consult other developer. Please submit this question to http://qode.ticksy.com/ and give me ticket ID so I can assign it to other developer.

Qode

Default-user

Hello,

Here is the ticket id: 155646

I would greatly appreciate it if you could provide some help with this.

Thanks and I look forward to your reply.

QODE

Hey,

Just assigned your ticket to support stuff :)

Qode

Default-user

Thanks for the reply, unfortunately the solution hasn’t worked. I have replied back on the ticket. Hoping to get this resolved. Thanks for your help :)

QODE

Hi,

We have assigned this to our support stuff and they will answer asap.

Best Regards

Qode

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, great theme but a big issue with the animation.

If you go to the following link and look at the homepage, the animation just won’t work on the icons. I have set animation for the first and second icons and tried putting them in sub rows but won’ work.

http://www.freshdotdesign.co.uk/test/river/

Thanks, Chris

QODE

Hi,

please submit ticket to http://qode.ticksy.com/ with link to your site and admin access and our support stuff will help you solve this issue as soon as possible.

Best Regards

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I made a Ticket with the number

[PRIVATE] Ticket #153834

Thank you in advance Martin

QODE

Hi,

our support stuff has replied to your ticket :)

Best Regards

Qode

Default-user

I saw that but like I said i have no coding skillz and naow my websoite is down. And I do not know how to get it back to wortk

QODE

Hi,

our support stuff has replied to your ticket again. They will continue to answer and help you resolve your issue :)

Best Regards

Qode

Default-user

I need to apoligize i got it working

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

The contact us form is not sending an email. I opened ticket #153976 a couple of days ago. When should I expect a response?

QODE

Hi,

Just assigned your tickets to support stuff. They will handle it soon.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Qode,

I have a site that I created (twice) and I’m concerned about your lack of help with your support system.

This theme is really nice, but as you know (from my support tickets), there have been issues, and because of the lack of response, I’m concerned about future help if I have issues with the theme.

One issue was that without me doing anything, columns decided not to work anymore, and the other issue is your bullet points. The bullet points don’t work in the basic editor, and your plug in lines them up and do not allow for indents. This is basic stuff and shouldn’t be an issue.

Please reply to your support tickets. I LOVE this theme and want to use it, and feel confident that you’ll be there should anything happen.

Tony

QODE

Hey,

Please post all ticked IDs here if you need urgent assistance. We are doing our best to handle support as fast as we can and we are hiring new support stuff, but it takes some time. Main problem is increased number of support requests related to many different topics, not just problems with the theme and we are building our resources to be able to handle all of that.

Just wrote all ticket IDs here and we will handle them with priority :)

Qode

Default-user

148355 – the custom code I was given was for one instance, and I need it to be SITE WIDE.

The other ticket for the layout changing for unknown reasons is not relevant anymore. Because I NEVER heard back from you, I figured I’d re-do the whole thing, which I did and so far it’s ok.

Am I to understand that you are using this site as your support system?

I get that you are busy, and I respect that you say you are hiring more people, but please do us all a favor and at least reply to tickets on YOUR support ticket system.

You obviously are a talented team of people, and I really like your work, but please do a better job supporting your customers.

Tony

QODE

Hey Tony,

Just assigned your ticket to support stuff and they will handle it on Monday.

I am also very frustrated about not answering support tickets as fast as before. We posted job ad and we are selecting candidates. That’s the only way we can fix this problem, as current team is not able to handle tickets fast enough. Thank you for your words and support. We take this business very seriously and we will definitely improve support.

Qode

Default-user

Qode,

Thank you for your replay. I’m looking forward to using your other themes for my other clients.

Tony

QODE

Thank you very much :) We appreciate it a lot :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello Qode ! Thx for this theme, it’s really really nice ! :)

Can you help me about one thing ? :)

1 – I tried to install a Contact Page, so i start by enable Google Map in Qode section, and i param it, then i creat a new ordinary page, and select Contact Page for her template. The contact form appear on that page, and the banner for google map also appear, but it’s white, there is no google map! do you know what appens?

QODE

Hi,

please submit ticket to http://qode.ticksy.com/ with link and admin access to your site and our support stuff will help you as soon as possible. :)

Thanks for your nice words, we’re glad that you like it. :)

Best Regards

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Are my main concerns now. Ticket #154882 Ticket #155294

And I cant get twittercards working: at validating I get the error: twitter:description Required meta tag missing.

QODE

Hi,

our support stuff has replied to your tickets :)

Could you please be little specific about your question on twittercars? Maybe send us a link where you’re trying to add that?

Best Regards

Qode

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

hi i have purchased this theme. I am facing 2 main issues i have opened ticket for that as well and also verified my purchase. 1. I am not able to do my home page parallex setting. 2. I have anable social option from Qode section but I am not able to see the social icon in the footer widget of the home page?

Please anyone help me this regard.

link to my site is: http://www.websourcing.co/Clients/booma/
QODE

Hi,

What’s your ticket ID, so we can review everything there? Did you also include WP admin access with the ticket?

Qode

Default-user

yes ih ave included everything there. please check and let me know if you need anything else from me.

QODE

Hey,

Just assigned it to support stuff. Team is not working on Sunday, so they can take a look tomorrow.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Is there a way to let the Authors hide the featured image? As if they can’t my lay out is blown to pieces (lol).

Kind regards Martin

QODE

Hey,

Are you talking about permissions and accessing custom fields?

Qode

Default-user

We have created a work around thank you !

QODE

Thanks for the update :)

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 4-5 years

Hello,

I have posted a private ticket 5 days ago and haven’t heard back, see [PRIVATE] Ticket #154981. Would appreciate a response as I was considering your themes for several other projects.

Thanks, Peter

QODE

Hi Peter,

I am sorry for slow response. We are hiring more people to join support team as number of tickets was increased a lot with more themes we released. It’s also very frustrating for me, as I understand how much support is important, but only way to fix this is to have more people working on support. It might take some time to find right people, but we are working hard on solving this.

I assigned your ticket to support stuff. They will reply in the AM (Monday).

Qode

petroski

Thanks for the reply, I have left a reply 4 days ago, please respond …

QODE

Thanks. Just assigned it to support stuff.

petroski

Hello, I just posted an important response in Ticket #154981. Thanks!

QODE

Thanks. Just assigned it to support stuff.

petroski

Thanks for helping me out. I’ve posted tickets #s 154981 and 161765.

QODE

Thanks just assigned it to support stuff :)

petroski

See my responses to tickets #s 154981 and 161765. Thanks!

QODE

Hi,

We have assigned this to our support team and they will answer asap.

Best Regards Qode

petroski

And again :-)

QODE

ok :)

petroski

And again :-)

QODE

Thanks. Just assigned that to support team. They will address it tomorrow.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Qode! I have posted a private ticket 5 days ago and i have no answer, and i see that if it’s urgent i can give you my ticket number ! And it is urgent now :) Here is my ticket number : #156046 Thx :)

QODE

Hey,

Just assigned it to support stuff :)

Qode

  • Argentina
  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

hi, i cant find the video background in istock photos and shutterstock, i ´ve tried ideas concept and city jungle animation cartoon kids child etc. but nothing nothing.. can you provide me the video , because if i must to use the yours, it has the label from easyhtml5video.com , and i´ve noticed that in your demo this is not happening, why? Can you provide me the video without labels, how much does it cost. thanks. sorry to bother u. best regards.

QODE

Hey,

Unfortunately, I don’t know how to get that video, as designer who did it is not around anymore. Sorry for that.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Kohodo Purchased

Hi m8ts.

Visit link pls http://www.getsimport.com/ . How to remove gray space under the header?

QODE

Hey,

Add this to Qode > Custom CSS field:

header {
    border-bottom: medium none;
}

Qode

Default-user
Kohodo Purchased

Done that, it still there.

QODE

Hey,

Can you give us WP admin access via ticket here http://qode.ticksy.com/ and post ticket ID here, so we can debug it?

Qode

Default-user
Kohodo Purchased

Done! Ticket #158938

QODE

Thanks :)

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Every time I try and import the XML file it fails. I’ve tried on multiple servers, ensured my PHP.INI file is configured to allow for larger files, even changed my htaccess file to allow for larger processing of files.

Any ideas?

QODE

Hey,

It’s probably due execution timeout limit. Try to import it without attachments.

Qode

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