Discussion on River - Retina Multi-Purpose WordPress Theme

421 comments found

Can you remove the slider on the home page easily from this template in case my client doesn’t like this option?

QODE

Hi,

Yes. Our pages are highly customizable, so you can build any layout you want and make any page to be your home page.

Qode

Great theme, very impressed so far.

Having a problem with the wide menu settings on 2nd/3rd level menus. Currently set top level & second level menu options to wide with wide with icons for third level, and drop down menu is showing what appears to be a column left of where it should be. Icons aren’t rendering on 3rd level menu.

dev.originalcomputing.com/bakersbamboo , menu item with problem is Products.

QODE

Hey,

Thanks a lot :)

Can you please submit the ticket to http://qode.ticksy.com/ and include WP admin access so we can inspect the problem on your end?

Qode

Default-user

Done, ticket 153674. Thanks – keep up the good work!

QODE

Thanks :) I assigned it to support stuff. As it’s end of our working day here, you might get reply tomorrow AM.

Great Theme. Really nice design. Also great support if help is needed. 5stars.

QODE

Thank you very much :)

How can I load the demo you have here? I have purchased the theme and could use this as an example of how to create my site.

QODE

Hey,

You can follow instructions from our documentation. You can locate it in All files & documentation file you can download from your Downloads page at ThemeForest. You can also submit ticket to http://qode.ticksy.com/ and include WP admin access and we can import it for you :)

Qode

Default-user

Perfect! Thank you. :)

QODE

You are welcome :)

Hey is there a way to make the Featured Image smaller it is waaaayyy to big now? And is there away to get Theme my login the header?

Default-user

How to give you guys acces? To make the Theme as the preview….

QODE

Hey,

You should create private ticket here http://qode.ticksy.com/ and include WP admin access. Please post all your questions there and our support stuff will reply.

Qode

Hi Qode

I’m thinking of purchasing River for use on a site and have two simple questions. 1. Is it possible to use the slider in the widget area to create a simple responsive slide show? 2. Is there a Twitter feed built into the theme for use?

regards

Dave M

QODE

Hey,

Thanks for interest in our theme :)

1. Can you show us example of that, so I can understand better your question?

2. Unfortunately, not build it, but can be added using plugin.

Qode

Hi,

I’m helping a client with this theme and have the following questions. I’d greatly appreciate your answers to:

1- Is it possible to have 6 sub-menu items in the wide menu, similar to what you have under Portfolio on theme demo, but 6 main/top level items, instead of 4.

2- Can the three line icon used for the side area be replaced with an image?

3- Is there any way to stop the logo from shrinking when the user scrolls down the page?

If any of these is possible, it would be great if you could kindly let me know how.

Thanks and I look forward to your reply.

QODE

Hey,

Just assigned your ticket to support stuff :)

Qode

Default-user

Thanks for the reply, unfortunately the solution hasn’t worked. I have replied back on the ticket. Hoping to get this resolved. Thanks for your help :)

QODE

Hi,

We have assigned this to our support stuff and they will answer asap.

Best Regards

Qode

Hi, great theme but a big issue with the animation.

If you go to the following link and look at the homepage, the animation just won’t work on the icons. I have set animation for the first and second icons and tried putting them in sub rows but won’ work.

http://www.freshdotdesign.co.uk/test/river/

Thanks, Chris

QODE

Hi,

please submit ticket to http://qode.ticksy.com/ with link to your site and admin access and our support stuff will help you solve this issue as soon as possible.

Best Regards

Qode

I made a Ticket with the number

[PRIVATE] Ticket #153834

Thank you in advance Martin

Default-user

I saw that but like I said i have no coding skillz and naow my websoite is down. And I do not know how to get it back to wortk

QODE

Hi,

our support stuff has replied to your ticket again. They will continue to answer and help you resolve your issue :)

Best Regards

Qode

Default-user

I need to apoligize i got it working

The contact us form is not sending an email. I opened ticket #153976 a couple of days ago. When should I expect a response?

QODE

Hi,

Just assigned your tickets to support stuff. They will handle it soon.

Qode

Qode,

I have a site that I created (twice) and I’m concerned about your lack of help with your support system.

This theme is really nice, but as you know (from my support tickets), there have been issues, and because of the lack of response, I’m concerned about future help if I have issues with the theme.

One issue was that without me doing anything, columns decided not to work anymore, and the other issue is your bullet points. The bullet points don’t work in the basic editor, and your plug in lines them up and do not allow for indents. This is basic stuff and shouldn’t be an issue.

Please reply to your support tickets. I LOVE this theme and want to use it, and feel confident that you’ll be there should anything happen.

Tony

QODE

Hey Tony,

Just assigned your ticket to support stuff and they will handle it on Monday.

I am also very frustrated about not answering support tickets as fast as before. We posted job ad and we are selecting candidates. That’s the only way we can fix this problem, as current team is not able to handle tickets fast enough. Thank you for your words and support. We take this business very seriously and we will definitely improve support.

Qode

Default-user

Qode,

Thank you for your replay. I’m looking forward to using your other themes for my other clients.

Tony

QODE

Thank you very much :) We appreciate it a lot :)

Hello Qode ! Thx for this theme, it’s really really nice ! :)

Can you help me about one thing ? :)

1 – I tried to install a Contact Page, so i start by enable Google Map in Qode section, and i param it, then i creat a new ordinary page, and select Contact Page for her template. The contact form appear on that page, and the banner for google map also appear, but it’s white, there is no google map! do you know what appens?

QODE

Hi,

please submit ticket to http://qode.ticksy.com/ with link and admin access to your site and our support stuff will help you as soon as possible. :)

Thanks for your nice words, we’re glad that you like it. :)

Best Regards

Qode

Are my main concerns now. Ticket #154882 Ticket #155294

And I cant get twittercards working: at validating I get the error: twitter:description Required meta tag missing.

QODE

Hi,

our support stuff has replied to your tickets :)

Could you please be little specific about your question on twittercars? Maybe send us a link where you’re trying to add that?

Best Regards

Qode

hi i have purchased this theme. I am facing 2 main issues i have opened ticket for that as well and also verified my purchase. 1. I am not able to do my home page parallex setting. 2. I have anable social option from Qode section but I am not able to see the social icon in the footer widget of the home page?

Please anyone help me this regard.

link to my site is: http://www.websourcing.co/Clients/booma/
Default-user

yes ih ave included everything there. please check and let me know if you need anything else from me.

QODE

Hey,

Just assigned it to support stuff. Team is not working on Sunday, so they can take a look tomorrow.

Qode

Hello,

Is there a way to let the Authors hide the featured image? As if they can’t my lay out is blown to pieces (lol).

Kind regards Martin

QODE

Hey,

Are you talking about permissions and accessing custom fields?

Qode

Default-user

We have created a work around thank you !

QODE

Thanks for the update :)

Hello,

I have posted a private ticket 5 days ago and haven’t heard back, see [PRIVATE] Ticket #154981. Would appreciate a response as I was considering your themes for several other projects.

Thanks, Peter

QODE

ok :)

petroski

And again :-)

QODE

Thanks. Just assigned that to support team. They will address it tomorrow.

Hi Qode! I have posted a private ticket 5 days ago and i have no answer, and i see that if it’s urgent i can give you my ticket number ! And it is urgent now :) Here is my ticket number : #156046 Thx :)

QODE

Hey,

Just assigned it to support stuff :)

Qode

hi, i cant find the video background in istock photos and shutterstock, i ´ve tried ideas concept and city jungle animation cartoon kids child etc. but nothing nothing.. can you provide me the video , because if i must to use the yours, it has the label from easyhtml5video.com , and i´ve noticed that in your demo this is not happening, why? Can you provide me the video without labels, how much does it cost. thanks. sorry to bother u. best regards.

QODE

Hey,

Unfortunately, I don’t know how to get that video, as designer who did it is not around anymore. Sorry for that.

Qode

Kohodo Purchased

Hi m8ts.

Visit link pls http://www.getsimport.com/ . How to remove gray space under the header?

QODE

Hey,

Can you give us WP admin access via ticket here http://qode.ticksy.com/ and post ticket ID here, so we can debug it?

Qode

Default-user
Kohodo Purchased

Done! Ticket #158938

QODE

Thanks :)

Every time I try and import the XML file it fails. I’ve tried on multiple servers, ensured my PHP.INI file is configured to allow for larger files, even changed my htaccess file to allow for larger processing of files.

Any ideas?

QODE

Hey,

It’s probably due execution timeout limit. Try to import it without attachments.

Qode

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