Discussion on River - Retina Multi-Purpose WordPress Theme

402 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
ecdj Purchased

A few questions:

1) Is it possible to remove the white space underneath the header menu and the first element on the homepage?

2) Is it possible to remove the “CATEGORY” section on a single portfolio page?

3) When using a one page layout it’s not possible when you are on a single portfolio page to go back to one of the sections on the homepage because the anchor of that section is placed behind the URL. (for example: www.website.com/portfolio/item1/#contact) is there a way to fix this?

QODE

Hey,

Please submit all your problems and questions to http://qode.ticksy.com/ and include WP admin access so our support can take a look and help you :)

Qode

Default-user
ecdj Purchased

Already did it a few days, but still haven’t got an answer?

QODE

Leave your ticket id here and we will forward it to our support stuff :)

Best Regards

Qode

QODE

Our support stuff has just replied to your ticket.

Qode

Default-user
ecdj Purchased

Thanks, replied!

QODE

You’re welcome :)

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Qode

I’ve just done the update and followed all of the instructions as per your post. However having installed the new version of WPBakery that comes with the Update the WP-Admin is telling me that there is a further installation required of visual composer and to download the new version from Code Canyon version 4.1.3. please advise if I’m actually running the correct version as installed with the theme version 4.1.2.

regards

Dave M

QODE

Hi,

You can ignore that message, version 4.1.2 is good and you can continue using that one.

Qode

Default-user

Perfect. I assume this is all good for WP 3.9.1 as well as I’m about to umigrate the site to this version of Wordpress

regards

Dave M

QODE

Hey Dave,

Yes, it is :)

Qode

Default-user

Thanks much obliged

regards

Dave M

QODE

You are welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Great theme, pre-sale question. Is it possible to use text and images in the about section? For example, I want to list several things about me and have a corresponding image for a few of the things, like text wrapped around an image kind of? Sorry to sound confusing =(

QODE

Hi,

Thanks a lot :)

You can build your own layout based on any element you see on any of the pages from our demo site :) Does that answer your question?

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Qode

Since performing the upgrade to River 1.2 everything appear fine apart from the social share buttons placed in the pages from the visual composer. I’ve tried to adjust it using css but don’t seem to quite have the correct elements can you advise. To see the problem visit. http://www.grimsthorpe.co.uk/visit/cycling-and-hire/ they look and apear fine on the posts but not when placed in the pages. Much appreciate your assistance.

regards

Dave M

QODE

Hey Dave,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can take a look and help you.

Qode

Default-user

Thanks

  • Exclusive Author
  • Bought between 10 and 49 items
  • United States
  • Has been a member for 2-3 years

Hi Qode,

I’ve had an issue with the new update and have sent a few questions over on your support forum with no reply. Can you assist me?

Thanks!

—Lauren

QODE

Hi,

What is you ticket id? Our support team is handling tickets by date (asc), they will get to your ticket.

Qode

bixamedia

Hi Qode,

It has been over 2 weeks since I opened the ticket with no resolution. The ticket ID is #221078.

Thanks.

QODE
QODE Author

Hey,

Thank you. Just assigned it to support team.

Qode

bixamedia

Hi Qode, Thank you for your quick response. I will work with your support team on the ticket.

QODE
QODE Author

Thanks a lot :)

bixamedia

Hi Qode, I’m still waiting for a response to this solution. It’s pretty frustrating that this ticket has yet to be resolved even though it was opened on May 26, over 22 days ago. Are you experiencing delays in your ticketing right now? I’ve heard great things about your support service but have yet to experience it myself. We performed a simple update on a demo site and the entire site formatting has been adjusted. We have not customized the theme at all. Please advise on how to move forward. I thank you for your help.

QODE
QODE Author

Hi,

We hired more people to handle increased number of support request and we need time to train them, so delay is possible, but we are not sitting here and not doing anything, but working very had, taking actions and trying to resolve this situation :) Just assigned your ticket to support team.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
fsaviano Purchased

Hi QODE,

I just published my new site (really love the theme!) and noticed on the Firefox browser the footer “Social” icons do not appear. http://www.unarmedmedia.com/ Do you have any advice on how this could be fixed? Thanks so much!
QODE
QODE Author

Hi,

There is some problem with how FireFox is handling and rendering font awesome on your side. We need to try to locate the source of the problem, as it’s definitely related to your server. Please submit ticket to http://qode.ticksy.com/ and include WP admin access.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
fermi Purchased

Hello,

I have a problem with Visual Composer and text fields.

TinyMCE is not loading in visual tab and I have to do all the work in plain text.

What can I do?

QODE
QODE Author

Hi,

Did you try to locate it if you scroll down?

Qode

Default-user
fermi Purchased

I tried but no luck. I have a white screen in Visual and if I select the text with the mouse I can see it (it has a white font colour).

Also, I have seen in JS console but nothing.

QODE
QODE Author

Hi,

Did you update theme to latest version following instructions here: http://themeforest.net/item/river-retina-multipurpose-wordpress-theme/6059307/faqs/20468

Qode

Default-user
fermi Purchased

I didn’t update, now this error has been solved. Thanks.

I have another error now, I have created a page to do a loop of entries (using template Blog large images), I have created a sidebar for this and I have chosen:
  • Sidebar 1/4 right
  • and the sidebar

But this is not appearing, which can be the problem?

QODE
QODE Author

Hey,

Please submit the ticket so our support team can take a look at your page and help you :)

Qode

Default-user
fermi Purchased

I do, thanks :)

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
leon1000 Purchased

how do I get the side section working? can’t see any reference to it in the documentation

QODE
QODE Author

Hi,

You should go to Appearance > Widgets > Side Area and drag widgets there.

Qode

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States
adchix Purchased

HI – I had Visual Composer in the site before I added the them, but since adding and activating the them, Visual Composer no longer works.

QODE
QODE Author

Hi,

What version of the theme are you using?

Qode

adchix
adchix Purchased

I bought it and downloaded it today.

adchix
adchix Purchased

theme* not them . . .

QODE
QODE Author

Hi,

Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look? Please post ticket ID here.

Qode

QODE
QODE Author

Thank you. Just assigned it to support team.

adchix
adchix Purchased

I am not very happy with these results.

adchix
adchix Purchased

OH I see—I will have to rebuild every page and delete all the old pages.

Great.

QODE
QODE Author

Thanks for the update.

adchix
adchix Purchased

I just created a new page adding elements with visual composer and it isn’t working.

QODE
QODE Author

I just replied to your ticket. Problem is caused by using some plugin which created mess in your WordPress. We helped few other custmers to solve this issue and they had to reinstall WordPress. We didn’t develop Visual Composer, it’s a plugin and it’s working fine. Something else is messing its code and only fresh install could fix that.

QODE
QODE Author

You rated our theme with 1 star although problem in this case is not our theme at all. We would appreciate if you can change your rating as problem is some bug in WordPress which is caused by some plugin you used before.

adchix
adchix Purchased

I have done everything you suggested and still can’t use Visual Composer. I have also tried to replace the favicon via ftp and that didn’t work. Too much of a headache. I’m not going to change my rating.

QODE
QODE Author

Hi,

we are sorry that you have issues with our theme. Our theme has been sold many times and we haven’t had this kind of issues that we couldn’t solve. As we said problem was related with some plugin, not our theme. However, we understand your position and decision to give us such rating.

We have tried to login to your admin area to check your issue once again and try to help but our account has been suspended.

Best Regards

Qode

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi gays, amazing and clean design, congratulations.

Before purchasing two custions please:

1) Slider contents are translation ready?

2) WooCommerce plug-in or any other “shop” type works?

Thanks.

QODE
QODE Author

Hey,

Thank you very much :)

1) You can create different slider for different language and use correct one on each language

2) Unfortunately not with this theme

Qode

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I hope I can explain my question… after filter of one category in a portfolio, the “next” arrow does not go to next item in that category but to the next item in the overall portfolio…this doesn’t make sense to me. If visitor only wants to view all items in a filtered category, how is this accomplished?

QODE
QODE Author

Hi,

We are aware of that limitation, but we are using core WordPress function for next/previous and it loops through whole collection. Also, as one project can be listed in multiple categories, it’s impossible to decide where to go next or prev.

Qode

Default-user

Thanks. For this particular client I would probably just use the gallery option rather than portfolio. Possible to have multiple galleries or will all items show in one gallery?

QODE
QODE Author

Hi,

You can use gallery shortcode and place it on a normal page :) Will that work for you?

Qode

Default-user

That will work as long as I can create several gallery pages, each page has different gallery images.

QODE
QODE Author

Hi,

Yes, you can. Here is gallery shortcode: http://demo.qodeinteractive.com/bridge/image-gallery/ (you can disable grayscale effect).

Qode

Default-user

Confused. Sorry. This same shortcode works on the River theme, which is the one I’m considering purchasing.

Default-user

Great, thank you! I’m ready to purchase now. I appreciate your prompt replies.

QODE
QODE Author

Thank you very much :)

Default-user
MsJaszy Purchased

Wow. I thought I would be happy with this purchase but I’m not. At all. Your documentation doesn’t explain how to do anything. It outlines features but there are no instructions. At all. Sifting through the demo content just to figure out where everything goes because there are no page templates is really lame. Theme options don’t help either seeing as mostly that only allows for changing colors and fonts. I wish I could get a refund but surely that’s nearly impossible. I had such high hopes. :(

QODE
QODE Author

Hi,

We are sorry you are not happy with the theme after give it just 1 hour try. You can ask Envato for refund. Thanks for the rating.

Qode

Default-user
MsJaszy Purchased

Four hours later, still only vaguely more informed than I was when I started looking at all of the tutorials, demo content and demo site. The Visual Composer IS fairly easy to use, however adding content exactly how you have in demo content does not create the same look as the demo site. So perhaps you might want to let people know that it’s not as intuitive as the demo site leads you to believe. Template pages would help or thorough instructions in the documentation would be awesome. I can see from your other theme that someone else has made a similar observation, good to know it’s not just me. I am requesting a refund. Thank you.

QODE
QODE Author

Hi,

We are not responsible for sales or refund so you need to contact Envato support and ask them for refund.

Qode

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hi, how come the blog masonry page looks wider than the demo content? When i use the demo content, the blog masonry page is more narrow.

http://themeforest.net/item/river-retina-multipurpose-wordpress-theme/full_screen_preview/6059307
QODE
QODE Author

Hi,

I guess you are looking at this page: http://demo.qodeinteractive.com/river/blog/masonry/ (as I can’t see the page from link you provided).

There has to be small padding added to each element of masonry layout so they can re-layout on resize of the browser (responsive layout).

Qode

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi, I’m thinking of buying this theme. Do I have to install the Visual Composer to get it to work properly or can complex layouts be successfully created without it?

QODE
QODE Author

Hey,

Thanks a lot :) Visual Composer is required for this theme :)

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I bought this theme. I just want to know if there’s an html file in it?

QODE
QODE Author

Hi,

Unfortunately not, it’s WordPress theme.

Qode

Default-user

thank u

QODE
QODE Author

You are welcome.

Default-user
grey_dane Purchased

One more, Is the visual composer plugin suppose to be in the package?

QODE
QODE Author

Hi,

yes, Visual Composer is coming with our theme as a plugin that you need to install from theme version 4.1.2.

Best Regards

Qode

Default-user
grey_dane Purchased

Can it be installed like the regular Visual composer, if yes, what folder holds the zip file?

QODE
QODE Author

Hi,

yes, it is installed like regular Visual Composer. If you don’t have Visual Composer installed you should see little notification at the top of the every page in WP admin. If you from some reason don’t see this then you can install it manually from theme root folder (river) -> plugins folder. :)

Best Regards

Qode

Default-user
grey_dane Purchased

Thank you very much

QODE
QODE Author

You’re welcome :)

Qode

Default-user
grey_dane Purchased

Is there a way I could install the theme with it looking like the one on this site – with every page and everything?

QODE
QODE Author

Hi,

yes, our theme comes with demo content included that you can import. If you need hep with this we can assist at http://qode.ticksy.com/ :)

Best Regards

Qode

  • Has been a member for 0-1 years

Hi,

I was interested in making the purchase of River Theme, I have my own shared server, could you please tell what requirements does that theme or Qode script have or I will end up like kemsei.

Thanks

QODE
QODE Author

Hi,

Thank you for interest in our theme :)

We are not sure about requirements, as we use VPS and dedicated servers in our company. I know lot of our customers use shared server, maybe they can help here?

Qode

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
cromatik Purchased

Hi there,

Is it possible to have a separate, smaller logo just for mobile use? Right now my mobile menu button is overlapping my logo due to size of logo.

QODE
QODE Author

Hi,

unfortunately, there is no separate logo for mobile only. Please submit your ticket to http://qode.ticksy.com/ with link to your site and our support will send you necessary code :)

Best Regards

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
grey_dane Purchased

I’m totally new to WordPress – I bought this theme, I was wondering if I can get a little tutorial on how to use it or set it up, the theme itself.

Thank you

QODE
QODE Author

Hi,

thanks for your purchase and welcome to the world of WordPress :)

Our theme comes with documentation in a zip file that you have downloaded here from ThemeForest. It is located in documentation -> river folder. In there we have explained how to install our theme, how to import demo content and how to use our custom shortcodes and page templates. That is first step that you need to take, besides learning WordPress itself. If you have any questions about our theme or WordPress in general our support staff will be happy to help at http://qode.ticksy.com/ :)

Best Regards

Qode

Default-user
grey_dane Purchased

Thank you

QODE
QODE Author

You’re welcome :)

Qode

Default-user
grey_dane Purchased

I’m trying to make a website for an entertainment organization, I thought i would be able to open this on dreamweaver and tweak it to my taste like I would do with an HTML theme, boy was I wrong. Is there a way I dont have to do these like a blog from my wp-admin…?

QODE
QODE Author

Hi,

since you are using WordPress you have to create your content in WP admin because it’s dynamic content read from a database, it’s not a static site. But still you can tweak HTML to your need using child theme, where you can override templates from main theme, you just won’t change your content in the code, you would edit it from WP admin area.

Best Regards

Qode

Default-user
grey_dane Purchased

Thank you

QODE
QODE Author

You are welcome :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
aunclick Purchased

Hi, i don’t know how to enable four column footer . Every footer widget is displaying in just one column and i’m using Footer Column 1, Footer Column 2 etc… How can i enable this?

QODE
QODE Author

Hi,

our theme has four footer columns by default. Have you added widgets to Footer Column 4 widget area?

Best Regards

Qode

Default-user
aunclick Purchased

Hi i have widget in column 1,2,4 and all displays in one column

QODE
QODE Author

Hi,

Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can debug the problem.

Qode

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
aunclick Purchased

HI, another question on my iphone 5 i cant see the sub menu arrow to display all the menu, and i watch my website on another smartphones with bigger screen and the submenu arrows show perfectly what can i do?

Thanks.

QODE
QODE Author

Hi,

please submit your ticket to http://qode.ticksy.com/ with link to your site and our support staff will take a closer look :)

Best Regards

Qode

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
rvank Purchased

Hi,

Which js doc controls the post and meta formatting for the latest post insert when using the visual composer?

Love the theme. Thanks, R

QODE
QODE Author

Hi,

we are not sure if we have understood you properly. Could you please be little more specific about your issue? Thanks

Best Regards

Qode

Default-user
rvank Purchased

Oh yeah, sorry. I am creating a page and using the visual composer to insert the various elements (the page is viewable here: http://chasingdelicious.com/all/). I’d like to know which javascript doc or whatever document controls the layout of each blogpost segment when populated using the latest post element in the visual composted when pulling from the blogroll. Essentially, I want to be able to change the layout of the featured image, title, date, author, etc.

I’m not sure if this makes any more sense.

QODE
QODE Author

Hi,

yes, this makes more sense. :) If you want to change layout of latest posts shortcode you can do that in river/includes/shortcodes.php file. Function that renders that is called latest_posts and is located on 454 line of code. If you need any help setting this up our support staff can help at http://qode.ticksy.com/ :)

Best Regards

Qode

Default-user
rvank Purchased

Thank you! That is exactly what I was looking for and I got it all squared away.

QODE
QODE Author

Great :)

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