A few questions:
1) Is it possible to remove the white space underneath the header menu and the first element on the homepage?
2) Is it possible to remove the “CATEGORY” section on a single portfolio page?
3) When using a one page layout it’s not possible when you are on a single portfolio page to go back to one of the sections on the homepage because the anchor of that section is placed behind the URL. (for example: www.website.com/portfolio/item1/#contact) is there a way to fix this?
Please submit all your problems and questions to http://qode.ticksy.com/ and include WP admin access so our support can take a look and help you
Already did it a few days, but still haven’t got an answer?
Leave your ticket id here and we will forward it to our support stuff
Our support stuff has just replied to your ticket.
I’ve just done the update and followed all of the instructions as per your post. However having installed the new version of WPBakery that comes with the Update the WP-Admin is telling me that there is a further installation required of visual composer and to download the new version from Code Canyon version 4.1.3. please advise if I’m actually running the correct version as installed with the theme version 4.1.2.
You can ignore that message, version 4.1.2 is good and you can continue using that one.
Perfect. I assume this is all good for WP 3.9.1 as well as I’m about to umigrate the site to this version of Wordpress
Yes, it is
Thanks much obliged
You are welcome
Great theme, pre-sale question. Is it possible to use text and images in the about section? For example, I want to list several things about me and have a corresponding image for a few of the things, like text wrapped around an image kind of? Sorry to sound confusing =(
Thanks a lot
You can build your own layout based on any element you see on any of the pages from our demo site Does that answer your question?
Since performing the upgrade to River 1.2 everything appear fine apart from the social share buttons placed in the pages from the visual composer. I’ve tried to adjust it using css but don’t seem to quite have the correct elements can you advise. To see the problem visit. http://www.grimsthorpe.co.uk/visit/cycling-and-hire/
they look and apear fine on the posts but not when placed in the pages.
Much appreciate your assistance.
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support can take a look and help you.
I’ve had an issue with the new update and have sent a few questions over on your support forum with no reply. Can you assist me?
What is you ticket id? Our support team is handling tickets by date (asc), they will get to your ticket.
It has been over 2 weeks since I opened the ticket with no resolution. The ticket ID is #221078.
Thank you. Just assigned it to support team.
Hi Qode, Thank you for your quick response. I will work with your support team on the ticket.
Hi Qode, I’m still waiting for a response to this solution. It’s pretty frustrating that this ticket has yet to be resolved even though it was opened on May 26, over 22 days ago. Are you experiencing delays in your ticketing right now? I’ve heard great things about your support service but have yet to experience it myself. We performed a simple update on a demo site and the entire site formatting has been adjusted. We have not customized the theme at all. Please advise on how to move forward. I thank you for your help.
We hired more people to handle increased number of support request and we need time to train them, so delay is possible, but we are not sitting here and not doing anything, but working very had, taking actions and trying to resolve this situation Just assigned your ticket to support team.
There is some problem with how FireFox is handling and rendering font awesome on your side. We need to try to locate the source of the problem, as it’s definitely related to your server. Please submit ticket to http://qode.ticksy.com/ and include WP admin access.
I have a problem with Visual Composer and text fields.
TinyMCE is not loading in visual tab and I have to do all the work in plain text.
What can I do?
Did you try to locate it if you scroll down?
I tried but no luck. I have a white screen in Visual and if I select the text with the mouse I can see it (it has a white font colour).
Also, I have seen in JS console but nothing.
Did you update theme to latest version following instructions here: http://themeforest.net/item/river-retina-multipurpose-wordpress-theme/6059307/faqs/20468
I didn’t update, now this error has been solved. Thanks.
But this is not appearing, which can be the problem?
Please submit the ticket so our support team can take a look at your page and help you
I do, thanks
how do I get the side section working? can’t see any reference to it in the documentation
You should go to Appearance > Widgets > Side Area and drag widgets there.
HI – I had Visual Composer in the site before I added the them, but since adding and activating the them, Visual Composer no longer works.
What version of the theme are you using?
I bought it and downloaded it today.
theme* not them . . .
Can you please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can take a look? Please post ticket ID here.
I am not very happy with these results.
OH I see—I will have to rebuild every page and delete all the old pages.
Thanks for the update.
I just created a new page adding elements with visual composer and it isn’t working.
I just replied to your ticket. Problem is caused by using some plugin which created mess in your WordPress. We helped few other custmers to solve this issue and they had to reinstall WordPress. We didn’t develop Visual Composer, it’s a plugin and it’s working fine. Something else is messing its code and only fresh install could fix that.
You rated our theme with 1 star although problem in this case is not our theme at all. We would appreciate if you can change your rating as problem is some bug in WordPress which is caused by some plugin you used before.
I have done everything you suggested and still can’t use Visual Composer. I have also tried to replace the favicon via ftp and that didn’t work. Too much of a headache. I’m not going to change my rating.
we are sorry that you have issues with our theme. Our theme has been sold many times and we haven’t had this kind of issues that we couldn’t solve. As we said problem was related with some plugin, not our theme. However, we understand your position and decision to give us such rating.
We have tried to login to your admin area to check your issue once again and try to help but our account has been suspended.
Hi gays, amazing and clean design, congratulations.
Before purchasing two custions please:
1) Slider contents are translation ready?
2) WooCommerce plug-in or any other “shop” type works?
Thank you very much
1) You can create different slider for different language and use correct one on each language
2) Unfortunately not with this theme
I hope I can explain my question… after filter of one category in a portfolio, the “next” arrow does not go to next item in that category but to the next item in the overall portfolio…this doesn’t make sense to me. If visitor only wants to view all items in a filtered category, how is this accomplished?
We are aware of that limitation, but we are using core WordPress function for next/previous and it loops through whole collection. Also, as one project can be listed in multiple categories, it’s impossible to decide where to go next or prev.
Thanks. For this particular client I would probably just use the gallery option rather than portfolio. Possible to have multiple galleries or will all items show in one gallery?
You can use gallery shortcode and place it on a normal page Will that work for you?
That will work as long as I can create several gallery pages, each page has different gallery images.
Yes, you can. Here is gallery shortcode: http://demo.qodeinteractive.com/bridge/image-gallery/ (you can disable grayscale effect).
Confused. Sorry. This same shortcode works on the River theme, which is the one I’m considering purchasing.
Sorry, here is right link: http://demo.qodeinteractive.com/river/interactive-elements/#galleries
Great, thank you! I’m ready to purchase now. I appreciate your prompt replies.
Wow. I thought I would be happy with this purchase but I’m not. At all. Your documentation doesn’t explain how to do anything. It outlines features but there are no instructions. At all. Sifting through the demo content just to figure out where everything goes because there are no page templates is really lame. Theme options don’t help either seeing as mostly that only allows for changing colors and fonts. I wish I could get a refund but surely that’s nearly impossible. I had such high hopes.
We are sorry you are not happy with the theme after give it just 1 hour try. You can ask Envato for refund. Thanks for the rating.
Four hours later, still only vaguely more informed than I was when I started looking at all of the tutorials, demo content and demo site. The Visual Composer IS fairly easy to use, however adding content exactly how you have in demo content does not create the same look as the demo site. So perhaps you might want to let people know that it’s not as intuitive as the demo site leads you to believe. Template pages would help or thorough instructions in the documentation would be awesome. I can see from your other theme that someone else has made a similar observation, good to know it’s not just me. I am requesting a refund. Thank you.
We are not responsible for sales or refund so you need to contact Envato support and ask them for refund.
hi, how come the blog masonry page looks wider than the demo content? When i use the demo content, the blog masonry page is more narrow.
I guess you are looking at this page: http://demo.qodeinteractive.com/river/blog/masonry/ (as I can’t see the page from link you provided).
There has to be small padding added to each element of masonry layout so they can re-layout on resize of the browser (responsive layout).
Hi, I’m thinking of buying this theme. Do I have to install the Visual Composer to get it to work properly or can complex layouts be successfully created without it?
Thanks a lot Visual Composer is required for this theme
I bought this theme. I just want to know if there’s an html file in it?
Unfortunately not, it’s WordPress theme.
You are welcome.
One more, Is the visual composer plugin suppose to be in the package?
yes, Visual Composer is coming with our theme as a plugin that you need to install from theme version 4.1.2.
Can it be installed like the regular Visual composer, if yes, what folder holds the zip file?
yes, it is installed like regular Visual Composer. If you don’t have Visual Composer installed you should see little notification at the top of the every page in WP admin. If you from some reason don’t see this then you can install it manually from theme root folder (river) -> plugins folder.
Thank you very much
Is there a way I could install the theme with it looking like the one on this site – with every page and everything?
yes, our theme comes with demo content included that you can import. If you need hep with this we can assist at http://qode.ticksy.com/
I was interested in making the purchase of River Theme, I have my own shared server, could you please tell what requirements does that theme or Qode script have or I will end up like kemsei.
Thank you for interest in our theme
We are not sure about requirements, as we use VPS and dedicated servers in our company. I know lot of our customers use shared server, maybe they can help here?
Is it possible to have a separate, smaller logo just for mobile use? Right now my mobile menu button is overlapping my logo due to size of logo.
unfortunately, there is no separate logo for mobile only. Please submit your ticket to http://qode.ticksy.com/ with link to your site and our support will send you necessary code
I’m totally new to WordPress – I bought this theme, I was wondering if I can get a little tutorial on how to use it or set it up, the theme itself.
thanks for your purchase and welcome to the world of WordPress
Our theme comes with documentation in a zip file that you have downloaded here from ThemeForest. It is located in documentation -> river folder. In there we have explained how to install our theme, how to import demo content and how to use our custom shortcodes and page templates. That is first step that you need to take, besides learning WordPress itself. If you have any questions about our theme or WordPress in general our support staff will be happy to help at http://qode.ticksy.com/
I’m trying to make a website for an entertainment organization, I thought i would be able to open this on dreamweaver and tweak it to my taste like I would do with an HTML theme, boy was I wrong. Is there a way I dont have to do these like a blog from my wp-admin…?
since you are using WordPress you have to create your content in WP admin because it’s dynamic content read from a database, it’s not a static site. But still you can tweak HTML to your need using child theme, where you can override templates from main theme, you just won’t change your content in the code, you would edit it from WP admin area.
Hi, i don’t know how to enable four column footer . Every footer widget is displaying in just one column and i’m using Footer Column 1, Footer Column 2 etc… How can i enable this?
our theme has four footer columns by default. Have you added widgets to Footer Column 4 widget area?
Hi i have widget in column 1,2,4 and all displays in one column
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can debug the problem.
HI, another question on my iphone 5 i cant see the sub menu arrow to display all the menu, and i watch my website on another smartphones with bigger screen and the submenu arrows show perfectly what can i do?
please submit your ticket to http://qode.ticksy.com/ with link to your site and our support staff will take a closer look
Which js doc controls the post and meta formatting for the latest post insert when using the visual composer?
Love the theme. Thanks,
we are not sure if we have understood you properly. Could you please be little more specific about your issue? Thanks
I’m not sure if this makes any more sense.
yes, this makes more sense. If you want to change layout of latest posts shortcode you can do that in river/includes/shortcodes.php file. Function that renders that is called latest_posts and is located on 454 line of code. If you need any help setting this up our support staff can help at http://qode.ticksy.com/
Thank you! That is exactly what I was looking for and I got it all squared away.
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