Support for River - Retina Multi-Purpose WordPress Theme

QODE

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Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

How to upgrade River theme?

You can upgrade our theme by performing following steps:

1. Download latest theme main file from ThemeForest

2. Extract it and locate river.zip

3. Extract river.zip and locate river folder

4. Copy/Replace the content of river folder to /wp-content/themes/river folder of your web site.

Using this method, none of existing content or settings will be lost.

How to upgrade River from version 1.1 or older to version 1.2 or newer?


1. Download latest All files & documentation file from ThemeForest (your Downloads page)

2. Extract it and locate river.zip

3. Extract river.zip and locate river folder

4. Copy/Replace the content of river folder to /wp-content/themes/river folder of your web site.

5. Delete following folders on your server: /wp-content/themes/river/wpbakery and /wp-content/themes/river/extendvc/vc_templates/

6. Install Visual Composer plugin directly from WP Dashboard, as it will report missing required plugin (in case you are using child theme, you need to have main theme active while you do this, then you can re-activate child theme again). You can also install it manually from /river/plugins folder.

Please note that River is using custom version of Visual Composer plugin and you need to use plugin included with the theme. We just updated it to version 4.1.2 and added our custom work to this version.

Using this method, none of existing content or settings will be lost.

IMPORTANT NOTICE: How to upgrade River to version 1.4 and Visual Composer to latest version included with the theme?

Before you start, you need to deactivate & delete Visual Composer plugin from WordPress Dashboard > Plugins.

In order to update the theme to latest version, please perform following steps:

1. Download latest All files & documentation file from ThemeForest (your Downloads page)

2. Extract it and locate river.zip

3. Extract river.zip and locate river folder

4. Copy/Replace the content of river folder to /wp-content/themes/river folder of your web site.

Using this method, none of existing content or settings will be lost.

When update is done, please go back to WordPress Dashboard. You will see notice at the top that missing plugin (Visual Composer) is required. Please follow instructions there in order to install and activate the plugin.

What to do if I get this error message: Fatal error: Cannot redeclare class WPBakeryShortCode_Vc_Parallax in /home/pcpgmnmg/public_html/joseba/wp-content/themes/river/extendvc/extend-vc.php on line 641

1. Download latest version of elision theme from ThemeForest and locate river.zip

2. Unzip it and locate js_composer.zip in river/plugins folder

3. Unzip content of js_composer.zip and copy extracted js_composer folder via ftp to wp-content/plugins/ folder on your server

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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