An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, QODE, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from QODE:

Whenever you have an issue with our theme or WordPress in general, we are here to assist you. Post a comment or open a ticket here

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to upgrade River theme?

You can upgrade our theme by performing following steps:

1. Download latest theme main file from ThemeForest

2. Extract it and locate river.zip

3. Extract river.zip and locate river folder

4. Copy/Replace the content of river folder to /wp-content/themes/river folder of your web site.

Using this method, none of existing content or settings will be lost.

How to upgrade River from version 1.1 or older to version 1.2 or newer?


1. Download latest All files & documentation file from ThemeForest (your Downloads page)

2. Extract it and locate river.zip

3. Extract river.zip and locate river folder

4. Copy/Replace the content of river folder to /wp-content/themes/river folder of your web site.

5. Delete following folders on your server: /wp-content/themes/river/wpbakery and /wp-content/themes/river/extendvc/vc_templates/

6. Install Visual Composer plugin directly from WP Dashboard, as it will report missing required plugin (in case you are using child theme, you need to have main theme active while you do this, then you can re-activate child theme again). You can also install it manually from /river/plugins folder.

Please note that River is using custom version of Visual Composer plugin and you need to use plugin included with the theme. We just updated it to version 4.1.2 and added our custom work to this version.

Using this method, none of existing content or settings will be lost.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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