An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by QODE

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from QODE:

Whenever you have an issue with our theme or WordPress in general, we are here to assist you. Post a comment or open a ticket here

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to upgrade River theme?

You can upgrade our theme by performing following steps:

1. Download latest theme main file from ThemeForest

2. Extract it and locate river.zip

3. Extract river.zip and locate river folder

4. Copy/Replace the content of river folder to /wp-content/themes/river folder of your web site.

Using this method, none of existing content or settings will be lost.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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