165 comments found

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
web440 Purchased

Hey there,

it’s me again. Because of all the usefull and new features I decided to buy also this theme. Now I want to switch from Instant-QA to this Robust-QA version. So far, I was able to translate and create all the pages needed and fix the problem with the missing $ in archive.php. The questions of all the users are still excisting but I can’t see the related answers? How to fix this porblem? There were normal comments to the posts and I want to show them. Are there even more things I have to do or to think about when turning to Robust QA?

Regards, Nico Pagel

esterndesign

Thank you again for the $ bug. I re-downloaded the file from the site and found that there were missing $’s in archive.php. I have resubmitted this so that this will not be an issue going forward once approved by TF.

what is the question about all of the users? Sorry hard to keep track of the comments and who bought what sometimes. Please remind me what you were seeing with the users.

You can review the installation file that outlines features and there is always the detailed info at http://wordpressqa.com/

Regards,

-esterndesign

Default-user
web440 Purchased

I have the problem that the answers(wordpress comments) written by the members when i had used the instant qa theme are now (with the new theme activated) not shown anymore. But they are still exxcisting and on homepage you can see for example: 3 comments but on the page with the question the answers are not shown. When i write new answers the new ones will be shown. How to fix that problem? www.muskelfrage.net

esterndesign

Hi,

I think this has to do with the old answer dont have the like value which the data is sorted by on a question page.

I just did this quick script which will get all answers and then check if it has the like_count meta value and if it is not set it will set it to 0. I think this should fix them from showing up on the page.

Add this to the functions.php page, save and reload the index page to trigger the function call. You should only need to run this once then you can delete it if the action was successful.

$all_comments = get_comments();
foreach ($all_comments as $comment) {
    $like_value = get_comment_meta($comment->comment_ID, 'like_count');

    if ($like_value == '' || $like_value == NULL) {
        update_comment_meta($comment->comment_ID, 'like_count', '0');
    }
}

Let me know if this works for you.

Regards,

-esterndesign

Default-user
web440 Purchased

Thank you very much it worked! Perhaps, we can do the same to get all the users? I didn’t fix it yet to refresh theme to get a complete list for Experts. The DropDown list to choose experts is still empty.

esterndesign

Did you do the wp-admin update of a user to trigger the check of all users?

esterndesign

I forgot the trigger was based off of new users being created in the wp-admin no just updating an existing user. I created a dummy user for you and then deleted that user when i confirmed that the script action was run.

Should be good to go now.

Let me know if you have any questions.

Thanks again for your purchase. Hope you enjoy the new theme.

Regards,

-esterndesign

Default-user
web440 Purchased

Okay, the list is filled, thank you very much – But there are 3 open questions:

1) When I promote a member, there is opening a new not existing side under the link ”/my-account-2/experten”, I don’t know why this is generally existing? Perhaps you could try it also an perhaps fix it? 2) Furthermore when I have promoted someone, I can’t see the image next to his name for example at his comments – How can i see that he is an expert? Is there a bug? 3) The last issue I would like to fix is to call the link of the categories /kategorie/ instead of /categorie/, but when i am translating the categorie links are not working anymore, only still under the english version /categorie/?

esterndesign

It is showing up as an expert on the profile page:

http://muskelfrage.net/profil/phighspeed/

next to the users name.

Not sure why it is not showing up across the site. I need to dig deeper to see what is going on here.

Regards,

-esterndesign

Default-user
web440 Purchased

Hmm okay, I think i will do it manually. I found another mysterical thing: When I want to ask a question I have to choose a category – but why is the first one called “W”? I have no category called w.. (;

esterndesign

It was only part of the label for the drop-down (select a category text) that you translated in translations.php.

Yah this was a translations thing. You are using HTML Chars verse you language chars e.g: Ä you were doing Ä

You should go back though you file and make sure you are using the correct localized text and not those html chars.

I did see others in there but will leave that up to you to fix on your own.

esterndesign

Hmm… not sure what is going on with the experts… i need to look into it some more…

Default-user
web440 Purchased

How i can see you wre able to fix the problem (= Thank your very much. Perhaps I would like to aks you if you could put my side www.muskelfrage.net in the overview for the theme where the people can see the theme in action! Regards, Nico Pagel

esterndesign

Ok found what was going on. There were some instances that were calling the wrong user id statement throughout the site that needed to use the $author var. I have gone through your entire theme and fixed the issue parts. I will be pushing these changes to TF file as soon as i can.

Regards,

-esterndesign

esterndesign
You can see one of the users you selected as expert here: http://muskelfrage.net/profil/phighspeed/

- You can see on the answers tab that the username there now shows the icon.

Click the answer to go to the question page and you will see here where the answer is shown that it is again shown with the user.

This should be the same everywhere on the site where this pattern of user name and points count is shown. That is where the experts badge is appended to.

Hope that helps.

I would be more then happy to add your site to the featured sites.

Regards,

-esterndesign

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
web440 Purchased

By the way I can’t access the Categories. Always get the message: Page not found?

esterndesign

Not sure what you mean but Categories not found. Categories are entered in the wp-admin and are not theme pages…

Regards.

-esterndesign

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
web440 Purchased

Categories fixed, but I think I have the same problem with the users. I can’t choose experts because the drop down list is empty?

esterndesign

My guess is that all of your users are existing and not new. Try saving a users data from the admin. There is a function that runs to make sure that all users that are created from admin are set with the correct default data. This should also check all users as well to see if they have these fields.

This is the fix for empty experts lists due to old users and not new ones created by the theme.

Regards,

-esterndesign

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
infoineed Purchased

Is there any plan for “Follow users” ?

esterndesign

Hi,

At this time i don’t have this as an option. Something that might be considered for a future update.

Regards,

-esterndesign

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • India

Can i set permission and roles on this theme.

For example, if i don’t want members to answers the question, i only want admin should answer the question, but members can ask questions? Is there is any possibility with this theme

Rgds ganesh

esterndesign

Hi Ganesh,

There are a few user types: - Admins - Experts - Authors (regular members after signup)

There is a built in theme setting to only allow Admins and Experts to answer questions ( but out of the box the default setting is for both) It is as simple as checking a box for this setting. All other users can ask question etc. and then be presented that only admins can respond when trying to see the add answer form. Experts have to be assigned by an admin user.

Let me know if this is clear and if you have any other questions around it.

Regards,

-esterndesign

ganeshbehera

Once user select best answer, the questions should get solved. I mean no one could able to answer that question after selecting best answer. Is this possible? Do let me Know

esterndesign

Anything is possible but this is not part of the theme out of the box. You would need to modify the code to do this type of request.

-esterndesign

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Netherlands

Hey there, i would like to use this theme as a supportforum for my customers but i really want them to be able to upload screenshots or pictures to the questions. Are you planning or willing to to build this in?

Thanks!

esterndesign

Hi. At this time this feature is not on the roadmap for a future release. You could add it in but you would need to do the additional coding.

Sorry for the inconvenience

Regards.

Esterndesign

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Is it possible to change the like feature to voting up and down? How would i do this?

esterndesign

Technically yes, but out of the box this is not an option. You would need to modify the action and how it is handled in the function to allow for add/minus of the value. Right now it is only Add. This is something that you can more then happy do on your own via a plugin. I know there are some out there that do this.

Regards,

-esterndesign

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Could you make some shortcodes for this theme like buttons and tables so it could be used as an affiliate site as well. I would buy it but I need some short-codes and tables so I can use it as a forum/wiki/affiliate site.

Also the index page, you should make the welcome message header in H1

Let me know cause I would appreciate if you could modify it a bit.

Cheers, David

esterndesign

Hi David,

At this time i am unable to help you out with this request. If this is something that you are familiar with and can create on your own after buying i would recommend that path.

I did the H1 on the page as the logo for relevancy for SEO. But i could see how you would want this to be a keyword rich item. It is a debate that i have seen both ways be done. Thanks for the feedback.

Thanks for the questions and have a great day.

Regards,

-esterndesign

  • Bought between 50 and 99 items
  • Denmark
  • Has been a member for 2-3 years

Hi

Whe i try to install the theme i get an error: The theme is missing style.css stylesheet.

Any suggestions for a solution?

esterndesign

Hi

This error usually shows up when you didn’t fully upload the theme to the themes folder in WP. It is not a theme error more of a WP error.

Easy fix, delete any files that are up there for this theme and then re-upload. My guess is that there was a stall in the upload of the theme and one or more of the files weren’t fully uploaded.

Let me know if you have any concerns after trying this fix.

Regards,

-esterndesign

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi, i’m interested in this theme, but what are the differences with ‘instant’? Which of the 2, do have the most features or flexibilty actually? grtz

esterndesign
You can see all of the features here on the site: http://wordpressqa.com/?theme=robust http://wordpressqa.com/?theme=instant

Long story short, Robust (like the name) brings a lot more to the theme as in functions and translations etc.

Both provide different designs so one may suit your needs more then the other.

Hope this helps you make your decision.

Regards,

-esterndesign

Default-user
anok4u2 Purchased

Hi, i installed the theme yesterday, but already got a unknown suspicious registration (spammer). I tried recaptcha, but it doesn’t appear anywhere on the pages for some reason… What can i install or do to stop them? What do you recommend?

Default-user
anok4u2 Purchased

Hi, i want to place a shortcode on the homepage. Problem: which page is actually the homepage?

esterndesign

Hi,

1.) I think with some of the captcha plugins you can get extendable function codes that are snippets you can place anywhere on the site. So if signup spam is an issue you may look to add it to the signup page.

2.) Home Page is index.php in the theme folder.

Regards,

-esterndesign

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
web440 Purchased

Hey!

Is it possible to forbid people who have asked questions to answer to their own questions but all others are possible to to? I have the problem that they don’t use the comment to answer option and I want them in case they also want to answer or thank others to use comment to answer and not the normal answer field. However noone does. How can I ensure that?

Thank you very much, Nico Pagel

esterndesign

Hi Nico,

Yes this is possible with some minor custom coding. You would need to do an if statement check that would put a wrapper around the answer forms to hide when the same user that posted the question is on that page. You could even have a message to show these types of users that they are not allowed to answer their own questions. This is the same logic that is used for hiding the answer form for admin and experts only.

This same logic could be used to comments as well.

Hope this direction helps.

Regards,

-esterndesign

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello,

Does this theme support Wordpress MultiSite?

Thanks!

esterndesign

Hi

I have not personally tested multi site. But I have seen someone that bought this theme using it under a multi site install when I had to enhance their site with an requested advanced feature.

Given that data it should but I have to spend some time in the future to get the proved as a confident yes.

Regards.

-esterndesign

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I like this to, but there should be possible to: 1. vote for best answers 2. Sign up and log in using facebook

...ever happend?

esterndesign

Hi.

1. Question askers can select a best answer that will bubble up that answer to the top of the answer list. Plus the like count will sort the answers on the question page.

2. You can create Facebook login/sign up via a plugin.

Regards.

Esterndesign

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
infoineed Purchased

Hi,

I’ve sent a private note regarding an issue, please check. Awaiting your reply at the earliest. Urgent please. thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
infoineed Purchased

Hi,

I’ve cleared the notes. How to manage the author notes from dashboard? But would like to know about other 2 questions i sent you.

Thanks.

esterndesign

Hi,

I have responded back about your questions and will be looking into the solution as soon as i can.

Regards,

-esterndesign

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi, i bought your theme (and work very well).

there is someone who uses it with the child theme? is there any known issue?

Thanks. chris

esterndesign

Hi,

Thanks for the purchase!

I have not tested out multi- before and dont know of someone off the top of my head that is using it in this fashion.

Do you have any issues that you know of?

Regards,

-esterndesign

Default-user

I tried to build a simple child theme and I wrote in style.css

/* Theme Name: robust-qa-custom Template: robust-qa */

@import url(”../robust-qa/style.css”)

.introBox .mainBox h4 { color: red; }

but does not work. I don’t know if it’s my problem, you can try it too?

Thanks. chris

esterndesign

Hi,

I have not done anything with child themes before.

if i have some free time over the next couple of weeks i will try to look into this.

Regards,

-esterndesign

Default-user

thank you. chris

esterndesign

Hi, just wanted to update you that i have not had the time to do this check but again will try over the next week or so when time frees up.

Thank you for your patients,

Regards,

-esterndesign

Default-user

Thanks. chris

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
infoineed Purchased

Hi,

I’ve sent an email regarding, please take a look asap.

Thanks.

esterndesign

Sent you back and email with the fix. Will be posting the fix to TF as soon as they approve it.

Regards,

-esterndesign

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi is there any feature or faciltty to monetize this theme? Banner? ad sense?

esterndesign

Hi.

There are 5 ad spots that you can control.

Regards.

Esterndesign

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hi Do you have RSS feature available somewhere? And also is it your theme registration would work wilt some social plugin out there?

esterndesign

Hi,

1.) Wordpress which this theme is built for comes with RSS support out the box. http://codex.wordpress.org/WordPress_Feeds

2.) There are plugins out there that will extend the standard theme member sign up process to get user creation based on Facebook and or Twitter accounts. There are many kinds out there and usually depends on the extent of integration you want to do.

Regards,

-esterndesign

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

This theme looks excellent. I wish to switch over to it from my existing ‘AskIt’ theme from ElegantThemes. My question is, upon installing this theme, will I have my existing questions and answers available in this theme? Or will I have to do some tweaks?

To the best of my knowledge, AskIt stores questions as posts and replies to the questions as ‘comments’.

Awaiting your response.

esterndesign

Hi,

Yes they store the same way.

Questions = Posts

Answers = Comments

Comments on Answers = Nested Comments

I would assume that this should be a pretty smooth transition but have not personally tested this. I would be more then happy to assist with any questions after the migration if they arise.

Regards,

-esterndesign

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