An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
My custom widgets don’t save the data I enter for example: The service box widget don’t save my icon, and the checkbox dont save when I check it.
What is wroong with it?! How can I fix it?!
Well that’s easy. I have released a fix for that bug so just re-download the theme and replace your old theme folder with the new one you just downloaded.
If you don’t want to replace the hole theme folder for some reasosn follow this instructions: Re-download the theme. Follow the documentaion until you will have a the new “Robust” theme folder. After you have this folder go inside it and navigate to the folder “includes” and inside that folder locate the “custom-widget.php” file. Once you have that file copy it, and replace it with the old “custom-widgets.php” file that’s inside your old thee folder.
Still haveing problem? send me an email from my profile page and I will gladly help you.
Everytime I save any drop-down options of the on the admin options pages (example: “Enable timthumb”, “Choose Slider Type” etc.)
My option doesn’t save? Also I enterd some Page ID’s to be excluded from the top navigation and they don’t get excluded what should I do?!
Please re-download the theme there was a big update released on 23/6 So please re-download the theme and replace your old theme folder with the new one you download.
I finised installing the theme but I get a blank page with an error how can I fix this ?
Well this problem is caused by using an old version of the theme and there are 2 ways to fix this:
1. Re download the theme and replace your old theme folder with the new one.
2. Open your old “Robust” theme folder – open your “header.php” file and change line 119 from what it is now to this: <?php wp_list_pages(‘exclude=’.$pages_to_exclude.’depth=0&title_li’); ?>
I can’t exclude categoris from the blog page no matter what I write on the blog admin options page
I have released a fix for this issue please re-download the theme.
I can’t seem to create a navigation… can you help out?
This theme is a Wordpress 3+ theme so please make sure you use the latest version version 3 or higher. Next please watch this very short screencast: http://screenr.com/SiD to learn how to create the navigation for this theme – the right way.
The contact form isn’t working?!
The contact form’s shortcode has been updated and you need to write it like this:
I can’t see any of the heading on my site when viewing it with internet explorer what should I do?
3. You’re done.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.