49 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, after the upgrade to 3.8 are all the features working? I also have a question to ask, or a de-customization request before or after purchase. in the album details, I was wondering if there was a way I could disable the section where someone could put a link in for the buy now button. Reason im asking is because I already have a shopping cart which I will use and will link the buy now button to that. I am building a multisite network and so this should be disabled for everybody on the network, so they are forced to use the shopping cart buy now rather than putting any random link in that section of the theme. like itunes or any other link of that sort. If this could be done, i would quite happily go ahead and purchase the theme straight away as this looks exactly like the theme I would need for what I have in mind.

bonsaished

Hi There!

I think this is the first time we’ve received a de-customization request :D This is something which can not be done from within the theme itself but it can probably be done pretty easily via a child theme.

let’s do the following. Drop us a line via our contact form so we can continue via email.

We will either build this feature in and update it, if it would make sense for other users in the way you need it. If not, we’ll try and give you some guidance on implementing it yourself, it shouldn’t be too difficult.

Drop us a line and let’s talk for sure :)

Daniel

Default-user

where do you want me to drop you a line? I received no email address

bonsaished

Hi there,

I linked in our contact form, just use that to get into our inbox :)

Daniel

Default-user

Ok great, I sent a message to you via you support page. Look forward to your response daniel. Thanks

bonsaished

Hi There,

I’m not around just now to answer it, but I had a look and I did receive it :) I will get back within 3-8 hours, thanks,

Daniel

Default-user

Ok I look forward to receiving that email in a few hours/ Thanks again Daniel

bonsaished

Hi coachdarren,

I think I already sent it back to you, could you confirm you got it? If not could you please re-send the email as I don’t necessarily know who you are if your username/email aren’t similar,

Thanks,

Daniel

Default-user

So to save on confusion and lost messages. I would simply like to know if its possible to disable the section on the music player that allows someone to put a link in for the buy now button, as I am using another plugin for the shopping cart on a multisite wordpress network, and would like everybody on the network to use that rather than putting any links in to purchase a track or album. this maybe a bit of a customisation request, or de-customisation request. I love the theme, and the audio player with the theme, I just need that part of the player to be taken off, disabled or i think you mentioned something about a child theme, not sure if you can select parts of a plugin to display on a child theme or not.

bonsaished

Hi There,

I’m not sure what’s going on here as I’ve answered this via email, stupid internet! You will need to make minor modifications to the theme but it should be doable with a child theme, yes,

Daniel

Default-user

When you say minor modification, you are talking to a complete novice. is that something I could do, or could you guys provide a child theme that would be ready to go for me/

bonsaished

Ah, I see. Well, it’s a minor modification for a coder, but you do need WordPress coding knowledge to do it. We don’t do any custom work at all sorry so we can’t supply you with a child theme ready to go,

Daniel

Default-user

Ok if this support is not something you can offer, can you at least give some instructions on how this can be achieved, and I will go ahead and purchase the theme, and I will get somebody to follow your instructions in achieving this?

bonsaished

Hi there,

I would not feel comfortable doing this as if it doesn’t work exactly then you would be rightly angry with us. In addition, it requires coding knowledge so even with instructions it would be difficult for someone who doesn’t know about PHP. On the other hand a programmer can do this easily for you, they would not need instructions.

If you don’t have experience modifying themes I suggest looking at other themes which perhaps fulfil your needs better.

Sorry for the negative answer but I would rather someone not buy our theme than not be content with it when they do :)

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi there, Just wanted to check before purchasing if there is a contact form for this theme? Also, would it be possible in the “Album Art” tab to have the images open up bigger (like in a lightbox) when clicked on? Or if not, how easy would it be to add a gallery page?

Thanks in advance Georgia

bonsaished

Hi Georgia,

There isn’t a contact form included in the theme because plugins do this much better :) We support Contact Form 7 and other large plugins so this should not be an issue :)

While there is a separate gallery page I will actually add the lightbox functionality in because it makes a lot of sense. If you buy the theme could you send me a message via our contact form and I’ll send you an update :)

Daniel

Default-user

Hi Daniel, I have sent you an message through your contact form this morning but I also wanted to check and see if it is possible to use the more tag in the album details? Thanks, Georgia

Default-user

Sorry Daniel, one more question!

Is it possible to get the album display on other pages by itself? I’d love to have a row of albums on my home page :)
I tried just setting the template to album list and putting my home page text in there but it wouldn’t display the text.
Also could I change the album list from three in a row to four?

Georgia

bonsaished

Hi Georgia,

The past 48 hours have been very chaotic on my end, could I please ask you to send me an email with all your questions to make sure I don’t miss anything? I can’t always connect email senders with commenters because we have quite a few :) If you just paste all that into an email I’ll answer everything in one :)

Daniel

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I just purchased the theme, and non of the sliders are provided with the theme????? Why display something and state that you can use multiple sliders, but not supply not even one slider with the theme? im very disappointed with that and feel its misleading

bonsaished

Hi there,

If you take a look in the Layer Slider menu you should see an “import sample sliders” button. This will import 8 distinctly different ones which you can use to test out the various types. You can then modify these to create your own.

Daniel

Default-user

I can not find an option there to import any sliders. Can you please state where exactly this can be done?

bonsaished
If you download the theme package (not the installable file) and extract it to your computer you should find the Layer Slider plugin file inside a bundled plugins folder. First you’ll need to install this plugin and then you should get a menu entry in the wordpress admin, near the bottom named “LayerSlider WP”. When you go into this menu you should get a screen which has an “import sample sliders” button along the top: http://cl.ly/image/1e0O1t300f25

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

DO NOT BUY THIS THEME!!! IT IS NOT RESPONSIVE AND IF YOU ASK FOR SUPPORT YOU ARE BRUSHED ASIDE. Although my request for support was answered quickly, I was told that since he was sick he wouldn’t be able to do anything for me and that the problem is because i must have left a tag open somewhere and so I should go back through everything and make sure I closed all my tags… Well I had owned this theme for about 6 hours at the time and the ONLY thing I had done with it was install it onto a fresh, empty wordpress site so obviously if there were tags left open it was the fault of the developer. I say again, SAVE YOUR MONEY AND STAY AWAY FROM THIS THEME!!! THE DEVELOPER DOES NOT CARE TO HELP YOU WITH ANYTHING!!

bonsaished

Hi There,

I am sorry you feel this way :( I am indeed still sick and actually the issue you are experiencing has been reported about 10 times throughout our various themes and it has always been an unclosed tag. As far as I am aware the issue is closed, I do have 30 unanswered emails which I will get to tomorrow morning, if yours is in there I will definitely answer you.

If you take a look at our track record we do care a great deal about helping people out with there issues. If your issue is in our queue I will of course help you out but if you feel you really dislike us please feel free to ask for a refund from envato support.

Daniel

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have been trying to style this theme for ages, I have sent messages and have not had any response. I will like to get my money back as this theme is not working out for me

bonsaished

Hi Darren,

That’s odd, I remember answering two of your emails actually. I don’t know if I got an answer but I’ve definitely written to you before. To make sure I get the email can you just send one directly to hello[at]bonsaished[dot]com?

Default-user

To be honest I have given up. Both I and my web designer have tried contacting you via your support forum and have had no luck. I would much prefer to have a refund and I would be happy to purchase something that will work out of the box. Both I and my designer sent the below messages to you and have not had a response and that was on the 11th Feb. Not only that, but when we log in to admin, you have the various browsers which displays what the theme and changes look like via an iphone, tablet or computer. Well we have an internet radio station and everytime we are making changes we have to completely mute our speakers so to not have the player playing on three simultaneous players at the same time, That happens as soon as we log into admin, even if we are not making any template changes… We have had endless errors, that has not happened with any other theme. I just believe the theme is not for me, and probably need to shop around more carefully for a theme that works. Below is the email we sent to you on the 11th

mmmm something is missed up , every time i add event Widget it gives me that there is a messing function in the theme. anyway contact the theme support and tell him : Every time i add Event Widget this error appears : Fatal error: Call to a member function get() on a non-object in /home4/deecos/public_html/so”””””””””.com/wp-includes/query.php on line 27

bonsaished

Hi Darren,

I’m sorry about your issues, our other buyers don’t seem to experience them, I’m not sure what could be going on. Judging by your error, it could be that you haven’t installed and activated the Rock Band plugin. This is in the theme package and must be installed for many functions to work.

I completely support you if you decide to shop around, if you end up not using the theme you can ask for a refund from Envato Support.

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
francktf Purchased

Hi, Can upgrade your documentaion for 1.2 Thank

bonsaished

Hi There, The documentation is mostly the same, we’ll add in a few bits and pieces as soon as we can. Until then, ask away via email :)

Daniel

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Daniel,

what about WooCommerce 2.1? Is there something to fix in Rock Band?

Greets

Ralf

bonsaished

Hi Ralf,

Can you let me know exactly what’s wrong? We haven’t received any bug requests about this yet, but it could just mean that people are slow to upgrade.

Let me know ,

Daniel

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
francktf Purchased
HI, WP 3.8.1 Rockband 1.2 WooCommerce 2.1 No more products after upgrade to Rockband 1.2!!!! http://gautier.re/categorie-produit/albums/ How to fix it?
bonsaished

Hi There. I’m a bit confused about the upgrade. You noted you used Rockband 1.2 and upgraded to 1.2.

If you mean you upgraded WooCommerce you may need to downgrade it. WooCommerce changed a LOT of things when they went to 2.1. Drop us a line via our contact form and we’ll help you out!

Daniel

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello Daniel! Hey I’ve recently received an upgrade to the theme but I don’t see it anywhere on this site where to download it. Can you help?

Thank you, Albert

bonsaished

Hi Albert,

If you just re-download the theme it should be the newest one :)

Daniel

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