An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, egemenerd, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from egemenerd:
Please take the time to read through the DOCUMENTATION included in the theme zip package and take notice of the instructions listed there, as many support related questions can be answered simply by re-reading the documentation.
You can also find your some of your question’s answers on KNOWLEDGE BASE
If you still have a problem please send me an email via contact form on my profile page.
I usually respond to support requests within a few hours (max. 24 hours) on weekdays, depending on the number of requests in queue.
Support request sent during weekends or our holidays may be processed on Monday or the next business day.
Please also check your email spam box, sometimes my reply may be in the spam box…
Please sign in to contact this author.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
The audio controls are not showing up.
This is a server issue. If there is a browser support, script uses svg file instead of png file and server misconfiguration is a very common reason for SVG failing to load. You should contact your hosting provider.
For more information; https://jwatt.org/svg/authoring/#server-configuration
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.