An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by interfeis.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

For some reason, the custom fields “section” is not showing up on the “Edit Page” page. Is this normal?

Yes this is normal, the custom fields box is hidden by default. to activate it, please click “Screen Options” at the top. Then check the Custom fields checkbox, and the custom fields box will be shown in your edit page.

does this theme come with preinstalled pages/posts etc just like the preview?

Yes, of course we have the sample content. we have the xml that you can import from TOOLS >> IMPORT . you can get the xml in “Dummy Content” folder. please read the documentation.html first. you wont get lost.

Can i make my black header that has the social icon and the search box always stick when i scroll down my browser?

sure you can, please open style-custom.css and add this css :

#headertext.sticky{
height:25px !important; padding-bottom:5px !important;
}
#headertext.sticky #topsearchform{margin-top:-5px;}
#outerafterheader.sticky{padding-top:155px;}
#outerslider.sticky{padding-top:30px;}
#outerslider.parallax.sticky{padding-top:100px;}

I tried to install this theme and it has an error. It says: “The package could not be installed. The theme is missing the style.css stylesheet.”

first of all, to install the theme, you need to unzip the package first. and find the rockefeller.zip file under the Themes/ folder. Then install the rockefeller.zip file via wp-admin

Where do and how do i put the background image of the about us sub title and all other sub titles of pages?

You can set the header image via APPEARANCE >> THEME OPTIONS . and then click Style Settings Tab. you will see the background header field in there. please upload your own image from there.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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