97 comments found

I have this theme installed for a site that is on a addon domain. Such that the private repository install of the plugin fails. Is there a place for me to manually download the Tickera Shortcodes Plugin?

tickera

Hello,

Tickera shortcodes plugin comes with Rocketick theme. Open themes folder and navigate to /inc/plugins/tickera-shortcodes.zip Unpack it and add it to plugins folder. Let us know if you run into any more trouble.

Kind Regards, Tickera Team

joshminnie

Thank you! Exactly what I needed.

Is there a XML Feed to import the theme? Is there a special page to display everything on the homepage?

tickera

Hello,

In order to display pages just set up the menu and pages will appear. If you need XML file please send us e-mail to support@tickera.com and we will send you the file.

And yeah, also make sure in Settings>Reading option “Front page display” is set to “Your latest posts”.

Kind Regards, Tickera Team

Default-user

Where does the contact form go? I don’t know where the e-mails are going? What is the setting to change it?

tickera
Hello, The mail is sent to e-mail you have set up upon installation of WordPress. You can change it in sendcontact.php There should be this part of code
$to = 'get_option('admin_email')';  
change it to
$to = 'your@mail.com';  

Let us know if you run into any trouble.

Kind Regards, Tickera Team

Can I add text to the home page below the counter? I’d like to add a description of the event there without an additional tab/division line.

lifestyleofachievement.com/wp

Kind Regards, Mel

tickera

Hello,

Can you please send us your FTP and WordPress information to support@tickera.com so we can check what is going on, as it seems there might be some unclosed divs and also we will fix you your problems you asked in this question.

Kind Regards, Tickera Team

Default-user

Hello, emailed you WP access. Thanks!

tickera

We have sent you e-mail. Kind Regards, Tickera Team

I’m having issues with the responsiveness of my slider. I’ve tried using the exact dimensions from your demo photo slider image, and am still having issues. Are there specific dimensions I should be using that I overlooked?

Default-user

Thanks for the reply!

The site is, inspiredskimovietour.com

And it’s tiling the slider image, and I’m just not sure if I’ve over looked a setting or something to get rid of that.

-PH

tickera

Hello, Sorry for late reply. What you need to do is open slider post and remove the image from ‘Overlay pattern’ meta box and upload it as featured image. That should do the trick.

Kind Regards, Tickera Team

Default-user

Worked perfect! Thanks so much!

Hi, it possible to create only a link in the menu without create a section in the (one-mai) page? I want to link an external resource in the menu but it seems impossible.

Thank you.

Best regards, F. :)

tickera

Hello, Sorry for waiting. We have found the solution for your first question but it’s a little bit complicated to explain what to change. Can you send us your ftp information to support@tickera.com and we will fix it for you or we will send you changed files. Or you can wait for update, but we can not pinpoint the date.

For other question – it is not possible, but it will be in the next update.

Kind Regards, Tickera Team

FrankyDesign

Thank you for your answer. I fixed the first point creating a page with a little text (because I couldn’t wait ansewer). I look forward to receive update with this fixes/enhancements that will give more value to this good theme.

Another (big big big) problem is: the slider don’t work in IE9… is there a solution?

TY. :)

Best regards, F.

tickera

The slider is working on IE9 please, check the version on the browser. Kind Regards, Tickera Team

susier Purchased

Hi – love the look of this template but have been at it for about three hours now with no luck at all. No documentation for how to link the menu items to programs and speakers, the size of the slider image, how to set up the location map (and where it is, exactly), how to make the logo larger, and a host of other problems I am encountering. I really need some help, but have very little time. Can you provide assistance with these items? Will need a refund by tomorrow AM if no assistance. Sorry – just lots of hole in your documentation.

tickera

Could you please send your WordPress website link, username and password to support@tickera.com to take a look at it.

Kind Regards, Tickera Team

Default-user
susier Purchased

just sent. thanks!

tickera

We have received it.

The code above works but I forgot to tell you to paste it to another place. Sorry about that – now it works.

Logo issue – I am pretty sure you should upload bigger logo to the header there is no resizing from our theme, I have double checked it and everything seems fine all you have to do is upload bigger logo. Let me know if you run into any trouble.

Kind Regards, Tickera Team

I purchased this item with hopes of making it work for my purposes, but I just haven’t found it to be flexible enough and I’ve removed it from my website. Is there anyway I can receive a refund?

tickera

Hello,

Sorry it hasn’t worked out for you. For refund information you can check it out here http://support.envato.com/index.php?/Knowledgebase/Article/View/256/55/can-i-get-a-refund-for-an-item-i-have-purchased

Please let us know what you try to achieve with the theme and we will see if we can help you to get desired results.

Kind Regards, Tickera Team

Hey, great theme! However I seem to be having a flickering issue. The main navigation bar flickers quite dramatically when scrolling. Is this a known issue? Is there any way of fixing this?

Thanks!

Default-user

OK it seems to have resolved itself after the slider was added! :)

Have another issue, sorry to bother you!

I can’t seem to locate where I can enter the content under the ‘Home’ section/page?

Default-user

Also, I can’t see anything in the documentation about how to add a ticket purchasing section?

Oh and is there any built-in template for displaying ticket prices?

tickera

Hello, All you have to do is make a page named home and set up the menu and content under home section will be shown. Make sure in Settings->Reading that ‘Front Page Displays’ is set to your latest posts.

There is no selling tickets with this template, it only supports Tickera plugin, you can check it out at tickera.com

Kind Regards, Tickera Team

Default-user

OK thanks, I will do this. I’ll also take a look at the Tickera plugin support on the website. Thanks!

Hello I was wondering how you can reorder the slides? Thanks Sophie

Default-user

No problem, if you need any more details, please let me know. Thank. Sophie

Default-user

I am still waiting for a response. If I don’t hear back I’ll have to ask for my money back as our site needs to go live on Monday so will have to look for another theme.

tickera

Sorry for the hold up, it will be checked first thing in the morning. Kind Regards, Tickera Team

Hi there,

I want to add some text above the counter and counter headline, but can’t figure out where I would add this, can you help please?

Thanks!

Default-user

Hi there, thanks for replying, although I’m not sure where to place the code. I’ve sent you an email, thanks!

Default-user

Hi again, still having issues, I’ve sent another email but haven’t had a reply yet, cheers.

tickera

Sorry for waiting, we have sent you an e-mail :)

Hi I can’t seem to find the widgets in my theme. I’ve looked in Appearance > but they are not there, can you help at all? Thanks

tickera

Hello, The theme is not widget ready as you can see in the description here. Kind Regards, Tickera Team

Default-user

I saw it was not widget ready after I posted my comment. Thanks.

Pre sales question: Hi can we integrate eventbrite ticketing (copy and past the code and create a new page)

Also – can we blog too on this site? I like to announce new conference news

tickera

Hello, Thank you for taking interest in our theme.

There should be no problem with Eventbrite tickets, you can create new page and paste the code but it still will show as one page website.

There is no blog template but we are planning to add it into our new update.

Kind Regards, Tickera Team

Hi. Just getting started, but two quick questions.

1) Can I get rid of the two occurrences of the text “Rocketick” on my page. Nothing personal.

2) I have three images on my slider. Can I rearrange the order of the slides?

Thanks, md

tickera

Hello, 1) Yes you can. Go to Rocketick administration> General Options tab and there are three options. -Rocketick Logo -Second navigation logo -Footer Logo Jus replace them with your logo.

2) Easiest way is to download free reorder plugin https://wordpress.org/plugins/custom-post-order-category/ It will do the trick.

Kind Regards, Tickera Team

Default-user

Thanks for that. When I replaced the Rocketick logo with our own it seemed to widen the navigation bar that it sits in. It doesn’t look as elegant. Any solution to this problem?

md

tickera

The best size for navigation logo is 192×32, but if you wish to leave the logo size as it is open /style/style.css and find class .menu-padd it should be on the line 39 and reduce the padding.

Kind Regards, Tickera Team

Hi,

I setup this theme a few days ago. I’m having trouble that the menu options don’t redirect to the correct location on the page. It looks like the page jumps a few pixels to far. I’m guessing there is an issue with the height of the menu. And that this overlaps with what I should be able to see

The site: http://www.slorarock.be/

Can anyone provide feedback? Thanks

Default-user

Thanks that helped!

An other question. I seem to have a javascript error in the page and after clicking a menu option #NaN appears in the url. Any suggestions?

https://www.dropbox.com/s/sha5580vgivctuw/Screen%20Shot%202014-10-02%20at%2019.00.13.png?dl=0
Default-user

It doens’t work yet completly. The first time I click on the menu there it is not yet correct, the second time it is correct. I adjusted offset to 120 and the other values to -120

tickera

Hello, Sorry for late reply.

Today we will upload update of Rocketick where this issue should be solved. Just remember to change back those values you have changed in previous post.

We will inform you when we upload new version of Rocketick.

Kind Regards, Tickera Team

Almost done. Thanks for your support so far. Two small items.

• Under “Contact Us” the Google map is just static. Clicking on the map does not take the user in to Google Maps – I just want confirmation.

• My email address is set as the contact address. When I try to send myself an email, nothing comes through. Is this because the site is still a private site?

• Sponsors. Is there a standard size for the sponsor boxes? Each logo, even though very close in w&h, show slightly longer and/or wider. The light outline around each logo really emphasises the size differences.

Thanks, md

tickera

Hello,

• It was not intended to take you to Google maps. By clicking and dragging you can reposition the map, that’s what we intended to do.

• If the website is on your local machine than it will not work. If it’s online than there might be some problem. First check your spam folder and if it’s not working send us your FTP information to support@tickera.com

• I would recommend using 220×193 image size for sponsors in order to have the best looking images. Logo depends on how WordPress crops the images so using one size is best practice.

Let us know if this works for you.

Kind Regards, Tickera Team

userpetr Purchased

Pls, i need information how edit and place right slider image, resolution etc. When i download image all go wrong. Overlay pattern doesnt work. THX Peter

tickera

Hello, Set the featured image for slider background image and pattern overlay (optional) for anything that should go over the image. Make sure your image is 1920px wide. Kind Regards, Milos

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