93 comments found

I have this theme installed for a site that is on a addon domain. Such that the private repository install of the plugin fails. Is there a place for me to manually download the Tickera Shortcodes Plugin?

tickera

Hello,

Tickera shortcodes plugin comes with Rocketick theme. Open themes folder and navigate to /inc/plugins/tickera-shortcodes.zip Unpack it and add it to plugins folder. Let us know if you run into any more trouble.

Kind Regards, Tickera Team

joshminnie

Thank you! Exactly what I needed.

Is there a XML Feed to import the theme? Is there a special page to display everything on the homepage?

tickera

Hello,

In order to display pages just set up the menu and pages will appear. If you need XML file please send us e-mail to support@tickera.com and we will send you the file.

And yeah, also make sure in Settings>Reading option “Front page display” is set to “Your latest posts”.

Kind Regards, Tickera Team

Default-user

Where does the contact form go? I don’t know where the e-mails are going? What is the setting to change it?

tickera
Hello, The mail is sent to e-mail you have set up upon installation of WordPress. You can change it in sendcontact.php There should be this part of code
$to = 'get_option('admin_email')';  
change it to
$to = 'your@mail.com';  

Let us know if you run into any trouble.

Kind Regards, Tickera Team

Can I add text to the home page below the counter? I’d like to add a description of the event there without an additional tab/division line.

lifestyleofachievement.com/wp

Kind Regards, Mel

tickera

I’m not sure what is problem looks like so if you could post your website with explanation or maybe post a screen shot what would you like to do and we will help you achieve it.

Kind Regards, Tickera Team

Default-user

Screenshot: http://lifestyleofachievement.com/wp-content/uploads/2014/09/Screen-Shot-2014-09-03-at-9.54.31-AM.png

I would prefer to put the text “Achievement is much more than a set of skills and strategies. It’s your choices. It’s how you …” under the page title of Home.

Otherwise, I want to get rid of the page title Home with the line.

tickera

Hello,

Can you please send us your FTP and WordPress information to support@tickera.com so we can check what is going on, as it seems there might be some unclosed divs and also we will fix you your problems you asked in this question.

Kind Regards, Tickera Team

I’m having issues with the responsiveness of my slider. I’ve tried using the exact dimensions from your demo photo slider image, and am still having issues. Are there specific dimensions I should be using that I overlooked?

Default-user

Thanks for the reply!

The site is, inspiredskimovietour.com

And it’s tiling the slider image, and I’m just not sure if I’ve over looked a setting or something to get rid of that.

-PH

tickera

Hello, Sorry for late reply. What you need to do is open slider post and remove the image from ‘Overlay pattern’ meta box and upload it as featured image. That should do the trick.

Kind Regards, Tickera Team

Default-user

Worked perfect! Thanks so much!

Hi, it possible to create only a link in the menu without create a section in the (one-mai) page? I want to link an external resource in the menu but it seems impossible.

Thank you.

Best regards, F. :)

tickera

Hello, Sorry for waiting. We have found the solution for your first question but it’s a little bit complicated to explain what to change. Can you send us your ftp information to support@tickera.com and we will fix it for you or we will send you changed files. Or you can wait for update, but we can not pinpoint the date.

For other question – it is not possible, but it will be in the next update.

Kind Regards, Tickera Team

FrankyDesign

Thank you for your answer. I fixed the first point creating a page with a little text (because I couldn’t wait ansewer). I look forward to receive update with this fixes/enhancements that will give more value to this good theme.

Another (big big big) problem is: the slider don’t work in IE9… is there a solution?

TY. :)

Best regards, F.

tickera

The slider is working on IE9 please, check the version on the browser. Kind Regards, Tickera Team

susier Purchased

Hi – love the look of this template but have been at it for about three hours now with no luck at all. No documentation for how to link the menu items to programs and speakers, the size of the slider image, how to set up the location map (and where it is, exactly), how to make the logo larger, and a host of other problems I am encountering. I really need some help, but have very little time. Can you provide assistance with these items? Will need a refund by tomorrow AM if no assistance. Sorry – just lots of hole in your documentation.

tickera

Could you please send your WordPress website link, username and password to support@tickera.com to take a look at it.

Kind Regards, Tickera Team

Default-user
susier Purchased

just sent. thanks!

tickera

We have received it.

The code above works but I forgot to tell you to paste it to another place. Sorry about that – now it works.

Logo issue – I am pretty sure you should upload bigger logo to the header there is no resizing from our theme, I have double checked it and everything seems fine all you have to do is upload bigger logo. Let me know if you run into any trouble.

Kind Regards, Tickera Team

I purchased this item with hopes of making it work for my purposes, but I just haven’t found it to be flexible enough and I’ve removed it from my website. Is there anyway I can receive a refund?

tickera

Hello,

Sorry it hasn’t worked out for you. For refund information you can check it out here http://support.envato.com/index.php?/Knowledgebase/Article/View/256/55/can-i-get-a-refund-for-an-item-i-have-purchased

Please let us know what you try to achieve with the theme and we will see if we can help you to get desired results.

Kind Regards, Tickera Team

Hey, great theme! However I seem to be having a flickering issue. The main navigation bar flickers quite dramatically when scrolling. Is this a known issue? Is there any way of fixing this?

Thanks!

Default-user

OK it seems to have resolved itself after the slider was added! :)

Have another issue, sorry to bother you!

I can’t seem to locate where I can enter the content under the ‘Home’ section/page?

Default-user

Also, I can’t see anything in the documentation about how to add a ticket purchasing section?

Oh and is there any built-in template for displaying ticket prices?

tickera

Hello, All you have to do is make a page named home and set up the menu and content under home section will be shown. Make sure in Settings->Reading that ‘Front Page Displays’ is set to your latest posts.

There is no selling tickets with this template, it only supports Tickera plugin, you can check it out at tickera.com

Kind Regards, Tickera Team

Default-user

OK thanks, I will do this. I’ll also take a look at the Tickera plugin support on the website. Thanks!

Hello I was wondering how you can reorder the slides? Thanks Sophie

Default-user

No problem, if you need any more details, please let me know. Thank. Sophie

Default-user

I am still waiting for a response. If I don’t hear back I’ll have to ask for my money back as our site needs to go live on Monday so will have to look for another theme.

tickera

Sorry for the hold up, it will be checked first thing in the morning. Kind Regards, Tickera Team

Hi there,

I want to add some text above the counter and counter headline, but can’t figure out where I would add this, can you help please?

Thanks!

tickera
Hello, In index.php file find div
                        
<div class="time">
      <div class="jcounter" />
      <div class="clear" />
</div>
and add another div element above it and float it right. You will probably have to style it a little bit.

Let us know if you run into any trouble.

Kind Regards, Tickera Team

Hi I can’t seem to find the widgets in my theme. I’ve looked in Appearance > but they are not there, can you help at all? Thanks

tickera

Hello, The theme is not widget ready as you can see in the description here. Kind Regards, Tickera Team

Default-user

I saw it was not widget ready after I posted my comment. Thanks.

Pre sales question: Hi can we integrate eventbrite ticketing (copy and past the code and create a new page)

Also – can we blog too on this site? I like to announce new conference news

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