229 comments found

Hi, I’v Purchased the theme and realy love it, but i still have one issue: it doesn’t view correctly on IE9. WHAT’S THE PROBLEM my website www.eenanderenoot.nl

Chimpstudio

Hi Kikamaki,

We are glad that you liked our theme.

What are the issues which you are facing currently? Can you please create a ticket in our support system here and write in detail about all of the issues which you are facing. http://Chimpstudio.co.uk/support .Our support team will help you in sorting out all of your queries.

Best Regards, Chimp Studio

I am working on this and I have never used jplayer.js and I can not get my music to play on the home page. I its not the paths I am not understanding where I should place my music and is there a program need to make them play.

rfollett Purchased

please see this image:

http://img203.imageshack.us/img203/6435/bugjplayer.jpg

if you refuse to accept there is a bug with the player only showing 4 tracks please can you tell me how to display more than 4 tracks on the home page so you dont have to scroll down to see others?

Even from my screen shot you can see there is a bug..

I tried logging a call on chimp support but that not working!

Chimpstudio

Hi rfollett,

You can add more tracks in player.js file (as there are already existing 3 or 4 tracks). You can add further tracks in the same way and they will appear on the home page. There is code like this for one track; { title:”Cyber Sonnet”, mp3:”http://www.jplayer.org/audio/mp3/TSP-07-Cybersonnet.mp3”, oga:”http://www.jplayer.org/audio/ogg/TSP-07-Cybersonnet.ogg” }, You just need to copy and paste this code for adding next tracks with their details.

If you need any further help then you are most welcome to submit a ticket here on our support system. http://chimpstudio.co.uk/support/ Our customer support team will help you in resolving out the issues which you are currently facing.

Best Regards, Chimp Studio

rfollett Purchased

You don’t understand. I have added more tracks to player.js and they don’t appear! So because you won’t fix this bug I need to know how to show more than 4 .. So if I have 6 tracks I want to see all 6 tracks and not have to scroll…or you could just fix the bug I have been talking about for last 4 months!

rfollett Purchased

This is really starting to piss me off!

Take a look at this movie:

http://youtu.be/r1uaqsWvUeg

It show that your demeo site is not working on firefox version 19.0.2

Can you please explain?

Or tell me how to show more than 4 tracks ?

Chimpstudio

already answer you for your previous comment related this, we did request you earlier we give support only from our ticket system where you can open then ticket to get answered
www.chimpstudio.co.uk/support

rfollett Purchased

I have tested this on 4 different computers and I get same results

Aliasse Purchased

I bought your theme a few days ago but I am experiencing some troubles. Maybe someone can help me ! I saw you’re using jQuery countdown for the next event countdown. But it doesn’t work ! Even on the online demo ! There is only one tick event triggered by this library. Is anyone else experiencing some troubles with this library ? Thanks for your help !

Chimpstudio

Hi Aliasse, If you need some help then you can submit a ticket on our support ticket system. Our customer support team will help you in resolving your issue. Here is the link to it; www.chimpstudio.co.uk/support Best Regards, Chimp Studio

rojay Purchased

Hi,

Can you tell me how to get the ‘now playing’ part to work. Currently on the index page all there is a heading and a by section that are rich text. They do not change when the song changes. Can you tell me how to make the song name change along with the clicking of the tracks.

Thanks,

Chimpstudio

Hi rojay,

Thank you for contacting me on themeforest. We only provide support through our special customer support system. Please create a ticket here www.chimpstudio.co.uk/support and mention your currently faced issue. Our customer representative will get in contact with you and resolve your query.

Best Regards, ChimpStudio

boasmedia Purchased

Issue about Gallery menu… If i click video… chrome is working but IE8 is not working… do you know???

Chimpstudio

Hi boasmedia,

Thank you for getting in contact with us on themeforest. We will discuss your issue with our team. If this is seriously a bug then we will fix it in our next upgrade.

Best Regards, ChimpStudio

I may be wrong but I think most user’s javascript issues are coming from the fact that this repo is using 2010’s jquery 1.4. Updating libraries breaks some of the current code & prevents disallows users from some of the current documentation on the jplayer site.

Chimpstudio

Hi thedesignfactory,

Thank you for getting in contact with us on themeforest. You may only update it till jquery 1.8.3 – if you will use 1.9 then it can have a chance to break. If anyone or you face any issue, then you may write to us Best Regards, ChimpStudio

Hey, I am editing a the template with dreamweaver and it is not possible to edit the 3 pictures on the index side: Next event, Just Arrived and the Twitter. Its not even shown when I open the file in the program. After opening the index page/home page with photo shop (psds file), its telling me that fond’s are missing. even after replacing the fond’s, the index page is not shown properly and I cant edit everything. Whats the best program to edit this template/the index page?

Chimpstudio

Hi bigwillie1986,

Thank you for getting in contact with us. If you are trying to edit html then Dreamweaver is best program to edit it. You can edit the upper three images in a DIV with class “container row” . There you can see all the code of these three images.

If you are trying to edit PSD in Photoshop, then are required to have the fonts used in the PSD. If you replaced fonts and still not able to edit something then consult it from someone professional with Photoshop.

Best Regards,

ChimpStudio

ok I got a bit further my self now. I specifically don’t understand how to change the time of the event timer on the home page.

Chimpstudio

Hi bigwillie1986,

Thank you for getting in contact with us on themeforest again. You can change background from style.css file in line 4.

If you need any further help then please create a ticket here www.chimpstudio.co.uk/support and mention your issues which are being faced. Our customer representative will get in contact with you and resolve your query.

Best Regards,

ChimpStudio.

Default-user

Thank you for your help again, you guys have a good and fast support. If I should have any further questions, I will create a ticket.

Chimpstudio

Hi bigwillie1986,

Thank you for your appreciation.

Best Regards,

ChimpStudio

When the Window is reduced the lightbox youtube video is too big and is offscreen. That is in the latest Firefox.

Great job….works very well as a mobile website.

Chimpstudio

Hi eirehotspur,

Thank you for getting in contact with us on themeforest. This problem is not happening in upgraded version you may have the outdated version. Kindly upgrade your theme version.

Best Regards,

ChimpStudio

:: BUG ::

The link button in the visual WYSIWYG editor is not working.

This is unfortunately a RockIt theme issue, as when switching to the default 20-20 theme without any active plugins the problem is resolved.

Please advise ASAP.

Chimpstudio

Hi copypastedesign,

Thank you for getting in contact with us on themeforest.

The link button is working for WYSIWYG editor in Rockit Now. You can use ‘Button’ shortcode for this purpose.

We have a customer support ticket system. Here is it’s link www.chimpstudio.co.uk/support . If you have any further issues then please submit your ticket and mention your issues there. Our customer representative will help you out in it.

Best Regards,

ChimpStudio

Theme is NOT compatible with Wordpress 3.5 – after upgrade widgets not working editor having bugs, etc. etc.

Please update theme ASAP

Chimpstudio

Hi copypastedesign,

Thank you for getting in contact with us on themeforest. The updated theme version of Rockit Now is properly working with wordpress 3.5.1 Kindly download the upgrade version for Rockit Now from themeforest.

Best Regards,

ChimpStudio

bitto Purchased

Hi there, I bought the HTML Version a while ago and it looks usable to me (Site for TV-Shows). The only Issue is, that the Countdown is not working with Crome-Browsers (but works in Firefox). Your Online-Demo is showing the same problem, not counting down with Chrome. Are there any fixes on the Way? Cheers, Bitto

Chimpstudio

Hi bitto,

Thank you for getting in contact with us on themeforest. The issue which you are facing is due to the old version of the countdown jquery file. However you can find this countdown jquery file from this link http://keith-wood.name/countdown.html download the file and replace it in your package.

If you need any further help then please create a ticket here www.chimpstudio.co.uk/support and mention your issues which are being faced. Our customer representative will get in contact with you and resolve your query.

Best Regards,

ChimpStudio

Default-user
bitto Purchased

Yes, great Stuff, working now! thx a lot :-)

I have bought the “Rock it Now-Music Template” and was trying to change the Event Timer on the index page

After my request,the following message has been send to me: “Yes, you can manage the countdown time from jquery.countdown.js file at line 780.”

I have tried to change it, but I don’t understand the coding and the exact set up in order to change it to the date and time, to the events I want to promote for.

I have an upcoming event at the 4th of May.2013.

Maybe you could provide me with an example coding for that specific date and I just copy paste it.

you can also send me an email to: willy.beck@googlemail.com

Thank you for your help.

Yours sincerely

Willy Beck

P.S.: I have tried to create a ticket but I didn’t know where I can see my purchase code.

Chimpstudio

Hi bigwillie1986,

We only provide support through our ticket system. If you need any help then please create a ticket here www.chimpstudio.co.uk/support and mention your issues which are being faced. Our customer representative will get in contact with you and resolve your query.

Best Regards,

ChimpStudio

Chimpstudio

Hi,

Thank you for asking about how you can findout your purchase code. Here is a screenshot for your help.

http://www.chimpstudio.co.uk/extra/tf/pur_ver.png

Best regards,

ChimpStudio

Also, how do I connect the contact page (when a client wants to send a personal message) to my E-Mail address?

Chimpstudio

Hi bigwillie1986,

We only provide support through our ticket system. If you need any help then please create a ticket here www.chimpstudio.co.uk/support and mention your issues which are being faced. Our customer representative will get in contact with you and resolve your query.

Best Regards,

ChimpStudio

natorio Purchased

Hi I purchased the theme and would like to know how to embed my twitter feed in the Twitter box with the same styling as used

Chimpstudio

Hi,

Thank you for getting in contact with us on themeforest. If you need any further help in knowing how to embed your twitter feed in the Twitter box with the same styling as used then please create a ticket here www.chimpstudio.co.uk/support/ and mention your issues which are being faced. Our customer representative will get in contact with you and resolve your query.

Best Regards,

ChimpStudio.

Hello Theme Forest support team, I have opened a ticket as you told me (www.chimpstudio.co.uk/support/) and send the following message:

Ticket Thread

20/04/2013 2:13 pm Hello Theme Forest support team, thank for your good and fast service. I have only 2 more questions, until I am ready to put my side online!

I have bought the “Rock it Now-Music Template” and was trying to change the Event Timer on the index page

After my request,the following message has been send to me: “Yes, you can manage the countdown time from jquery.countdown.js file at line 780.”

I have tried to change it, but I don’t understand the coding and the exact set up in order to change it to the date and time, to the events I want to promote for.

I have an upcoming event at the 4th of May.2013.

Maybe you could provide me with an example coding for that specific date and I just copy paste it.

And also, how do I connect the contact page (when a client wants to send a personal message) to my E-Mail address?

Thank you for your help

Will

P.S.: I have been editing with dreamweaver CS 5.5

This is the answer I received:

22/04/2013 9:51 am Hi Willy,

Thank you for purchasing our theme and appreciating our work.

Welcome to ChimpStudio Support I am Frank i will help you with your issues.

Please told us what kind of changes exactly you have done in your file.

Best Regards,

Frank

This answer is totally out of context with my questions and is even grammatically wrong. Is that a joke, what kind of service is that..?

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