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Hello, I purchased this theme but I am having problems installing it. I am trying to contact your support portal but you are asking for the purchase code that I can’t find in my Theme Forest account. Where do I find the purchase code?
Hi,
Thank you for getting in contact with us. On the side of support ticket login system. There will be a demo that how you can get the purchase code. Please follow that.
Best Regards,
ChimpStudio
I tried to open a support ticket on your site but it won’t allow me to, saying I already have one open, which I don’t.
I can’t even add new posts with this theme, the formatting gets all screwed up. No spacing, paragraphs above pictures that I’ve actually posted below. Forget trying to use heading 1 etc. or add links, all my on page SEO is no good any more because posts won’t display anything properly. Pages seem to be fine, but simple posts even without any HTML get all messed up.
I have screen shots of what it looks like when i enter text, and what it actually looks like when i preview/publish but I can’t open a ticket.
Here’s my website
http://www.djshamann.com/Hi DjShamann,
Thankyou for getting in contact with us on themeforest. Your comment on our dashboard is not showing that you have already purchased our theme. I will suggest you to either use your id from which you have purchased the theme or else use the support ticket system and try to add your purchase code. Another solution is to use the themeforest message system.
Best Regards,
ChimpStudio
I just realized that i posted this on the wrong template, I do have the Rockit Now theme but the Wordpress version. I’ve tried the ticket system but it didn’t work. To prove I own the theme I can post this on the Wordpress template discussion if you’d like
Hello I am looking to find out do I need to convert the mp3 files to an ogg file and add it to the player.js file or will the player work with just the mp3 file? If I need to convert what software are you using? I am familiar with Logic Pro, Ableton and Sound Forge. thanks
Hi uppereast,
Thank you for getting in contact with us on themeforest. You can add both formats ogg or mp3 for your jquery player. However you can also use only mp3 format audio file for your jquery plugin you don’t need to convert it in ogg format.
If you need any further help then please do not hesitate to contact us back on www.chimpstudio.co.uk/support . It is our customer support ticket system through which we provide support to our clients.
Best Regards,
ChimpStudio