1047 comments found

Hi there! When using the location feature for an event, the Map will only show up once I click on the event and not in the list view. I have “view map” turned on. When I click and it expands it’s just a blank screen. Any idea why it keeps happening?

Thanks!

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

My picture viewer no longer works. Worked in the beginning and now it doesn’t. How do I fix it? I have put in a ticket with the support and they have not fixed the problem or helped at all. Need this fixed ASAP.

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

Hello, how can I disable the top right menu on the theme that has the ” Login or register – search – ” option? Please help! :(

Chimpstudio

There is no back-end option in to hide top menu. You need to do it by customization. You can hide this by custom css or by removing that code from header.

gatico Purchased

Hi there i send a question via profile here 2 days ago no answer, i cant login to suport.

Default-user
gatico Purchased

ticket # 748547

Chimpstudio

I am not able to find this ticket in data base. Please give me your email adders, I will create a ticket for you where you will be able to address your issue.

Chimpstudio

You have been replied via email as well and have been solution of the problem. Please look into your email and apply the solution. If there is any issue, you can reply back via email.

nilmedia Purchased

Pre-sale question: Our client is looking for a gallery kind-of way to display events like your filterable albums (http://chimpgroup.com/wp-demo/rockit/album/albums-filterable/). The only requirement is that after filtering (example: “Accoustic”) this result can be access by an unique url for external usage. They want dedicated events for a specific venue linking in the venues own website.

Is this possible?

Chimpstudio

No after filtering the result, they cannot access by unique URL. URL remains same for albums, user can filter it by himself.

Default-user
nilmedia Purchased

Thanks for your reply. If my initial setup isn’t possible: can there be more then one Album created (with each one categorie)? In this idea the menu contains 3 separated / standalone Albums with each one category?

Chimpstudio

Yes, you can create albums as you want. You just need to assign this category to the album.

Hi,

I have ugraded wordpress to the v4 then update the rockit theme for v1.9.

And the sliders no working no more. Do i miss something?

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

Hi

I have tries to make contact through support ticket but no joy. Can you help, my slider has disappeared www.gottobemichael.com

thanks

Chimpstudio

Also, your ticket number was 1282 and email ID used for the ticket was “mjt*u@l.c You can use this ticket to communicate with support.

Default-user

THANKS WILL TRY THIS. :)

Chimpstudio

You are welcome! Looking forward to see things good at your end.

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