After I upgraded to the latest theme the Calendar View won’t display any events.List view works fine.Any ideas? Perhaps I missed copying a few over when I FTP’d the newer theme files?
There is some code conflict by either of your plugin. I need to see what is going wrong there. It requires your login details and url. Please provide those via support.
Weird, my comment from last week is no longer here. I have tried to create and/or amend an existing ticket with no luck. I get a message saying that ticket number already exists but I can not open that ticket number!!
What is the ticket number? Let me see why you are not able to open that ticket? You must be able to do that.
The ticket number is: 324857 I get the following when trying to use it.
Authentication error – try again! Check Ticket Status
To view the status of a ticket, provide us with the login details below. Invalid login
Please use the email address nu*pia9 [at] gmail.com to access the ticket. I am sure it will work.
Gotcha, so that was the problem. Too many email addresses
No problem, I understand the tech problems we face now a days. Cheers
The ticket number is: 324857
I get the following when trying to use it.
Authentication error – try again!
Check Ticket Status
To view the status of a ticket, provide us with the login details below.
The other thread have been replied. Please refer to that.
my wordpress updated automatically and now my sliders and gallery photos show icons not the images? seems to be the only issue? is there a fix for this yet?
Please get the latest files of theme from Themeforest account Downloads section and update your theme. Issue would be resolved.
Since Wordpress 4.0 my slider no longer works. However, I have quite a few changes made to the theme.
Would you be able to tell me which files need to be updated to get the slider working, so I don’t have to completely update the entire theme?
This was a major update that required changes in many files, I am afraid there is no exact list of files that I can provide. The update was related to security of wrodpress that needed work in almost every file.
I updated WP and now the slider doesn’t work as well as several other functions. I have backed up all my files in order to install the updated theme. How can I update the theme without losing all the custom work we did with the theme?
The modification in the code would reverted by any way you update. However, settings will not be lost if you update your theme via ftp.
I updated to your latest version BUT now have the same issues as before and more. Slider, widgets and still complete lack of ability to change content in the “Edit Page” CMS. I keep trying to submit support tickets but the system keeps referring me to an “open ticket” that I can’t log into. PLEASE HELP!
Could you give me that ticket number so that I may see why it is not opening? I need to access your site to see the issue and you can provide only through ticket.
It would be responded shortly. Thank you for your cooperation.
I tried to log in with that ticket # and got “Authentication error – try again!”
I can’t find any ticket by 705288 ID, please cross check if you are entering correct information.
I double checked via your support site when I tried to submit a ticket. the Ticket number is 705288. I can send you the screenshot. The WP update and then updated RockIt files have really hindered our website.
There is no ticket against this ID 705288. Could you please contact via my profile page of themeforest and provide credentials of your site, I will get back to your there.
Sent you an email via your profile on ThemeForest.
Your ticket ID is 857 and you used same email that you used to send profile message.
hi my slider is not working I updated wp ..and it wont send me update
Please update your theme with latest files from themeforest and your issue would be resolved.
IT DOESENT GIVE ME THE OPTION TO UPDATE COULD U SEND ME THE UPDATE TRAPZOOENT@GMAIL.COM
To update your version, please go to themeforset download dashboard, select “Downlaod all Files”, get the updated files and replace your existing theme zip files with latest one via ftp. Theme would be updated. Also, please make a complete back up of your site and data base before updating your theme.
how do I get to download dashboard?
Go to themeforest website, Click on Signin and provide your user name and password. After signing in, click on your user name and there you will see a drop down, find Downloads section there.
Hi Chimpstudio. I have a problem: I configure the “Slider” but than I don’t see it on my web-site ( www.stradeblu.org ). What do I wrong? Sorry for my english…
Do you have latest version of theme? If yes, then contact support team via item support page. Otherwise, update your theme to the latest version.
How can i move “Home page album” to below the slider?
Hi@tapantor :Thank you for your interest in one of our theme,“Home page album” can be set below the slider by using page builder ->Album page element on homepage.Thank you
Hi, Thanks for replay I am working on a site of my client who purchase your theme but in the home page editor I am not seeing page builder . How can I solve this problem?
please create a ticket to our support system with Wp-admin site and FTp credentials,Your issue will be seen and resolve there.Thank you
Good Day guys
I have the Rock it theme now for over 3 yrears – been very happy with it e.t.c.
now i seem to have an issue with my contact forum page – when people try to contact me – the message does NOT reach my e-mail account.
what could be the issue?
(am updated to the latest version of the wordpress theme)
please let me know – THANK YOU in advance
Hi@iNamibia :Welcome back.I appreciate your kind words.Please create a ticket to our support system,with wp-admin and ftp credentials.Also,send screenshot and link of the issue.Support will provide you help to resolve it.Thank you
hi…all of a sudden slider is not working…when i upload any image and update it stay corrupted….help please
Hi@repgfx:Please create a ticket to our support system.Also,Write your WP-admin and Ftp credentials,You issue will be seen and resolved.Thank you
Love this them but can it go wider
Hi@scotty68 :Thank you for your nice words and interest in one of our theme,Layout wider option is not available for this theme,Although you can achieve this through custom css.Thank you
i can’t edit any widget and Layout Sections.. it’s not movable. please advise.
Hi@shekharchap: Please open a ticket at our Support Systemhttp://Chimpgroup.com/support write in detail about your issue with screen shot.Along your WP-admin site and FTP credentials. Your issue will be diagnosed and resolved. Thank you
i have raised the request with all the details. please assist.
There is no query found in your ticket recently.please try again.Thank you
i have sent the request via your profile as i am unable to submit new tickets.. plz help
You will need to send your query in same ticket.Your Ticket ID is Ticket #1089 and Email shekharchap@y….....please write your issue in ticket to support.Thank you
Thanks i have submitted. Please help .
please follow your ticket ,Your query will be replied there.Thank you
Thank you. Have a great day.
Why the heck am I getting this message
Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home2/amcrae/public_html/yieldedmusic.com/wp-content/plugins/redux-framework/ReduxCore/inc/themecheck/class.redux_themecheck.php on line 193
Hi@tremaineam: It will need to look in to your website to trace your issue.Please create a ticket to our support system ,write WP-admin site credentials and screenshot of your issue.Support will diagnosed and resolved your issue.Thank you
I got an e-mail that says there is a new update of this Rock It theme and i can download it in the e-mail link, but the QUESTION is why – is there no version change or update on the page which new version this update is???
thankx in advance
HI@eesyees: Please ignore update notification.As update is just done for prettyPhoto fix.Thank you
Having the same issue with the calendar view and also not able to access the ticket I created in support
Hi@will2430: please write me your ticket number. I will check it for you. Thank you
692463 is says I already have a ticket, click here to update it and then it says invalid login? Just need this issue fixed with the events calendar ASAP
Please email at firstname.lastname@example.org from my profile page of Themeforest, explain your issue in detail, attach screenshots if possible, will be acted upon accordingly after discussion with the development team. Thank you
Hi. Following the latest update to Wordpress, the slider no longer works on FreshBakin.com. The rockit theme was purchased by the original web developer years ago for this site and he is no longer with the company. Can you help me get the patch that fixes this bug?
HI@dayshabass, Thank you for your interest in one of our theme,Since you’re not in touch with the person that purchased the theme originally, it’s impossible to get updates for that license.
I cannot help without purchase code, also, its been over three years for the product. FREE support has been stopped now.Thank you
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Why buy with Envato
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.