This author's response time can be up to 1 business day.
Good Day Guys,
my Rockit Now theme has a problem with the Contact Forum page – these e-mails dont reach me when clients try to contact me via that forum.
i tried opening a Ticket on Chimp studio – but as i have opend a ticket for the site some time back – its doenst allow me to open another ticket – and i cannot remember the password for that last ticket i did – and it doesnt send me a new password – please help me – what should i do.
Hi@eesyees: Thank you for your interest in one of our theme,Its been over three years for the product. FREE support has been stopped now.
Please email me at email@example.com from my profile page of Themeforest, explain your issue in detail, attach screenshots if possible,provide your url and login details. Your issue will be diagnosed and resolved there..
please tell me how to find the gallery ID?? I need to be able to show gallery in widgets or album pages..
Hi@duncanhowlett: Thank you for your interest in one of our theme, Feature you are asking about comes under custom work,You can find Gallery Id in page_gallery.php file. This gallery ID will be used for single_album.php and page_album.php file to get Galleries on your Album’s page.Thank you
but i have seen this response before.. Following is the example for the gallery shortcode;
[cs_minigallery width=”WIDTH” post_id=”Gallery_Page_ID”]
provide width like 100 and ’Gallery page id’ you can find this gallery id from manage gallery section, each gallery have a different id
Bearing this in mind is there no way of finding the gallery ID to add into this shortcode?
Please enlist a developer’s help for your custom work.Thank you
Hi, I was wondering, what happened to your Directory theme? It was awesome, and I was planing to buy it for one of my projects in near future? Now it says Item not available…
Hi,thank you for your interest in our theme,actually our Directory theme site is down for some upgrading and maintenance. Updated theme version is already submitted on themeforest. It will be live shortly.thank you for following up
Great news, I’ve been following that theme from start, and I am a great fan of your work, keep it up.
Thank you for your appreciation.
Hi there, I got an issue and I’m not able to solve it.
All images of the slider are not visible on the home page (a default.jpg is shown), when I try to add images from the admin and I save the slider all media turn to grey http://www.awesomescreenshot.com/image/499312/f329ad3ad410594162778e07356e2edb. Could you please help me? It’s a little bit urgent, thanks.
Hi@riccardos; Thank you for your interest in one of our theme, You must be facing this issue after update to latest WP version.Please create a ticket to our support system,Also provide your WP-admin site and Ftp credentials. Your issue will be diagnose and resolved. Thank you
Done, please answer as soon as possible. Thanks.
Please visit your website,You issue has been resolved.follow ticket reply from support. Thank you
I’m missing the light box at the gallery.
I’ve already created a ticket!
Please, need fast response!
Hi@for4ctive: Thank you for your interest in one of our theme, Please visit your website,Gallery issue has been resolved.Follow ticket reply.Thank You
Tnak you so much for this fast response!!!
Help! I’m doing work for a client who uses this theme; I personally didn’t purchase this theme, so I can’t open a support ticket!
Have a weird bug where all of my images in sliders and galleries do not show up on site (actually they all revert to default.png). In the backend editor, after saving an existing or a new slider, the images seem to be lost. An empty placeholder with meta information is there, but the images themselves are gone after every save. What could be causing this? Using latest version of WP (4.3), on PHP 5.4. Thanks!
Site url is http://lamarboschman.com/
HI@drwillard ; Thank you for writing me,Please get in touch with Theme original buyer ,who can create a ticket for you to our support system.As issues you have mentioned above are just noticed at your end,It would need to look into theme backend files.Your WP-admin and Ftp credentials will be required to diagnose and resolve them for you. Thank you
@chimpstudio – I’ve been trying to get info from original buyer, but have been unsuccessful. Is there any other way to submit a ticket? Thanks for the response
Since you’re not in touch with the person that purchased the theme originally, it’s impossible to get support ,since the purchase code is required to register in the support forum.Thank you
hi guys, the featured image on album pages is linking to image url when you click on it.. not to image in lightbox like on your demo site.. ?? how can i fix this?
Hi@duncanhowlett: Thank you or your interest in one of our theme, Please create a ticket to our support system,With your WP-admin site and Ftp credentials.your issue will be diagnose and resolved.Thank you
Could you please update the theme to be compatible with the last wordpress version? There are many bugs to be solved.
Hi@riccardos: Thank you for your interest in one of our theme, Could you please write me which bugs you are having on theme update.Please create a ticket to our support and write your all issues.Support will help you.
Our developers are working to make theme compatible with latest WordPress version.you will be notify when theme updated version will be available .till then please use recommended WordPress version with our theme.
I OPENED A TICKET, I DOWNGRADED THE WORDPRESS VERSION AS YOU SUGGESTED AND I SENT HOURS DOING THIS. RESULTS? NOTHING, THE BUGS ARE STILL THERE! REPLY ASAP TO THE TICKET!
The other thread is being replied. Please stick to one thread for better communication. Thank you
I hope you reply VERYYY SOOON, because you make me wasting time for a while!
The other thread is being replied. Please refer to that thread.
I downgraded to wordpress version 4.1 but there are still those bugs:
“amazon” and “grooveshark” displayed without links
thumbnail displayed over the text inside the news page
PLEASE SUPPORT I have to go live tomorrow!!!
see screenshots attached to the ticket!
Hi@riccardos: Thank you for your interest in one of our theme,Our support team is off on weekends. support department works from Monday to Friday. Your ticket will be instantly replied on next working day.Thank you
You told me a ton of things to do to solve the issue and nothing happens! I need to fix those bugs by tomorrow!!! Reply asap
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
YOU SUCK AT CUSTOMER CARE, you do not allow even to check the solution to common issues. Crap.
Hello@riccardos; Thank you for your interest in one of our theme,Could you please write me your ticket number.I will look into matter ,any unprofessional behavior from support team will be not tolerated. Thank you
Yes, I have seen your thread indicating the issue with screen shot. I have assigned it high priority and it will be sorted in a while as weekend is over now. Thank you for your follow up and patience.
Actually I have another major issue. The website (I send you the link in the ticket thread) is now live and the mobile version is totally a mess. It’s terrible. I need your support asap.
Support is already on it, please do not worry, issue will be sorted shortly.
fyi > Still not professional answers without solved issues.
Endless ticket and no way to fix errors…
I can see it has been replied by John Snow once again. I hope things are as you are expecting them to be,
Now the “buy now” is disappeared and the mobile view is still a mess.
PLEASE TAKE A LOOK SERIOUSLY.
Please communicate with support team as they are directly working on your ticket. I have already put your ticket in high priority and it will be responded as soon as you write then back.
Yes, but they are answering without solving the issue.
“Please do not hesitate to ask any question that may arise regarding this theme.
We will be glad to help you.”
Any question??? All issues are still open.
I have reassigned it to the manager and now you will get reply with all solutions, and every single point will be answered.
Hopefully by today close of business…
How can I remove the author’s name from all post?
Hi@bmichelle2001 : Thank you for your purchase& interest in one of our theme,Please create a ticket to our support system along screenshot of your requirements and link if possible.Support team will guide you to achieve your query.Thank you
The latest version of WordPress has broken this theme. AGAIN. Lightboxes no longer work, unable to upload media via media manager, gallery or any pages. I am unwilling to downgrade WordPress for obvious security reasons and because I simply do not have the time to keep doing this. I wanted to purchase this theme for another client but there is no way I am doing this when it breaks so regularly and the only solution given is to downgrade WordPress. Please get the theme updated to work with the latest (safest) version of WordPress asap.
Hi@giraffical : I understand your concern, But clients are advised to use recommended WordPress version with the theme,Until you get notify through email for theme updated version availability with the latest WordPress version.Theme will be definitely updated to support latest WordPress Version,As soon our developer’s will get free with upcoming projects. We appreciate your patience. Thank You
WordPress updated to the latest version automatically. There is still no update available. I understand your developers must be busy with upcoming projects – however should it not be a priority that your existing themes work??? Please resolve this asap.
we will definitely update our theme ,As soon our developers will be available for theme update. Our every theme is similar precious to us. Thank you for your feed back.
I love the Rockit Now template.
I want use Rockit Now HTML version on Wordpress.
Is this possible?
Because HTML version available filterable/isotype/masonry plugins.
You can buy HTML version here http://themeforest.net/item/rockit-now-music-band-template/2755348
How can I center my logo? It is currently floating left.
It can be handled via code customization in css. However, it may cause issues with your menu.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $19