998 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I am trying to figure out why there is a this crazy looking drop down below my menu since I installed the update. Where did that come from and how to I get rid of it. I see nothing in the options section about allowing or removing this feature. It look horrible….

Chimpstudio
Drop down same as before just make more suitable for responsive for different devices, Please open a ticket at our support System if you need any more help. http://Chimpstudio.co.uk/support
  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
soultaker Purchased

Hi, great theme. I have a small problem. I can’t edit slider images to add title, text and link. When I hover over images I can see 2 icons, edit and delete. Delete works but edit does nothing. Please advice

Chimpstudio
Please open a ticket at our support System if you need any more help. http://Chimpstudio.co.uk/support
Default-user
soultaker Purchased

I done it. Please respond to it asap. I need to make this site live soon. thanks

Chimpstudio

Great Our team do reply in 24-48 hours for almost 99% support tickets

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 1-2 years

Hello! I opened a tickek with you reporting on the player who does not play and party event will insert an image when the screen is full and not back to the post it is impossible to create events with pictures.

I asked you to disable all plugins wordpress conflict in question, did all that and nothing acenteceu also has another problem in that part of the logo slider width and height does not appear.

I spent my data to you and am still waiting for answers.

Get me out a doubt! The old version gave this problem?

Chimpstudio

Can you please give me your ticket number and last reply time from us (if there is any) . Waiting for your reply .

escolhamix

ticket number 880991, my last posts’re on foot wheel time 23/01/2013 12:12 pm

escolhamix

Note! I sent you an attachment, this represents a creation event, said as the screen is full and has no way to return to the post, not create events in need of help site up, thanks

Chimpstudio

your last reply we got at 23/01/2013 3:37 am , Friend you need to wait for 24-48 hours to get reply.. we trying our best to get you the solution, We have your admin access and staff will get back to you in next 8-12 hours ,,

escolhamix

Sorry for everything! But I’m waiting on a friend. But I’m glad your answer here :)

escolhamix

I finished the site and need urgent support to finalize and launch in air. The player does not play and has other problems that I posted on the ticket 880991,

Ta taking too long to give supporte and answers what to do, sorry to be boring but I’m hoping since the 10th of January I bought and had problems, please help.

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
kingkhan Purchased

Why cant i create a new ticket…???

Ticket Already Created Against This Purchase Code, Please Login To View/Re-Open The Ticket

the other two tckets have been closed…

Im having real issues with the layout section on pages.

To start with i cant manually drag and drop any of the sections..i can only select ready made templates, and when i do this and click on options i get like half a screen…

please watch this screenr i have made to better explain this

http://screenr.com/2wO7
Chimpstudio

For ticket you need to open old ticket again, as for simplicity we decided to have one ticket agaist one purchase ID, Seems you using wordPress 3.4 version, For 3.5 we have updated these theme which you can download it from TF

Default-user
kingkhan Purchased

i have updated the theme to the latest version

Default-user
kingkhan Purchased

i have turned off all plugins and getting same problem. The only pages i have messed around with is single_events.php i have updated to version 1.4

Chimpstudio

hi @kingkhan,

please log in to your ticket and write your issues there – our support team will help resolving your issues.

regards

Default-user
kingkhan Purchased

I did that 4 days ago, and still have not got a response

Chimpstudio

hi @kingkhan,

can you please send me your ticket number if you didn’t got any answer.

regards

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
jgkastner Purchased

Hi,

I can’t submit a ticket online. I get the message you already have a ticket open, please go here to change the status of your ticket. Then I don’t have a ticket number, so it tells me to create a new ticket. Endless loop… Please help.

The problem is our contact form submissions are coming from service@chimpgroup.com and don’t see the contact form properties in the theme to update this.

Thanks!

Chimpstudio

hi @jgkastner,

you can open your last ticket again and write everything there. our ticket system allow only one ticket against one purchase ID.

regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
gsnjradio Purchased

How do I make one of my pages the official HOME PAGE for my site? Before it was an option under “Theme Option” however it is not there anymore so my site landing page and home page are 2 different pages YIKES, Please help

Chimpstudio

Support

We take care of all support through our website to improve response time and make information more readily available to others who might have the same questions.
Please open a ticket at our support System if you need any more help.
http://Chimpstudio.co.uk/support
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

I tried, but couldn’t create a new support ticket, system wouldn’t let me. So here is my issue….

Facebook widget quit working, anyone experiencing issues with this or is it just my site? description of problem: has been working since I built the site two weeks, but now all of a sudden facebook sidebar widget shows title, but blank stream area, white div box. and no changes or new plugins to the site since the widget was working. Hope this explains it. Thanks

Chimpstudio

hi @AOS_Studios,

we are accepting only one ticket against one purchase ID – so from now on you just need to login to your last ticket and you may ask everything there.

regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
franckrib Purchased

Hello, it seems that there is still a JS conflict on the album page.. (var myCirclePlayer = new CirclePlayer) the console tells: Property ’$’ of object [object Window] is not a function

The track list works except when i want to play the audio sample ..

Cheers

Chimpstudio

hi @franckrib,

thanks for reporting this – we will defiantly consider fixing this.

regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi

My Facebook widget doesn’t seem to be working and it doesn’t seem to be working on the live demo.

Thanks

Chimpstudio
@digitalpimp101 we already fixed the issue, for facebook widget fix will be updated on monday!
If you can open the Ticket my staff will help you to fix this issue
http://www.chimpstudio.co.uk/support
Default-user

I have opened a ticket thank you.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
SamSam_P Purchased

FB widget also stopped working??? I didn’t touch my theme or anything over the past two weeks and all of a sudden, it stopped working.

Counter also stopped working on chrome. (This also goes for your live demo site.)

Chimpstudio

Support

We take care of all support through our website to improve response time and make information more readily available to others who might have the same questions.
Please open a ticket at our support System if you need any more help.
http://Chimpstudio.co.uk/support
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Sorry another question. What widget do you use to create the box in the middle which has “JUST ARRIVED” on the live demo. Thanks

Chimpstudio

hi @digitalpimp101,

its just a text widget.

regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Last request I would like to remove “Quick Inquiry” from the contact form how do I do that?

Chimpstudio

Support

We take care of all support through our website to improve response time and make information more readily available to others who might have the same questions.
Please open a ticket at our support System if you need any more help.
http://Chimpstudio.co.uk/support
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
philbg Purchased

Hey guys, great template. I have one question, when on home page, I can see the following warning after the header section (right after <!- Header End ->

Warning: Creating default object from empty value in \\wp-content\themes\rockit\header.php on line 330 (that’s corresponding to $node->slider_type = $xmlObject->slider_type;)

That’s regardless of whether I enable a slider or not. I only have one slider and it’s still the dummy one.

Thanks Phil

Chimpstudio

Support

We take care of all support through our website to improve response time and make information more readily available to others who might have the same questions.
Please open a ticket at our support System if you need any more help.
http://Chimpstudio.co.uk/support
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How do u install this….wordpress keeps saying the stylesheet is missing

Chimpstudio

Support

We take care of all support through our website to improve response time and make information more readily available to others who might have the same questions.
Please open a ticket at our support System if you need any more help.
http://Chimpstudio.co.uk/support
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Ok I have installed the theme…BUT do you offer any type of tutorial on how to set this theme up. If not, you really should. It’s not all the way clear how to make this look like the template.

Chimpstudio

Support

We take care of all support through our website to improve response time and make information more readily available to others who might have the same questions.
Please open a ticket at our support System if you need any more help.
http://Chimpstudio.co.uk/support
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, Will are waiting to buy your theme, but I need some more documentation about your BUY button for tracks, how can I read some more abut it? What cart or eShops plugins are compatible with your Buy Button? Does it loads any URL? etc.

Thank you!

Chimpstudio

hi @HelliXSystems,

you can put the URL of the page where user can buy it. like amazon or itunes etc. you can’t customize it – only 4 options are available – if you want more you need to edit the code.

regards

Default-user

This will be for an complete-self-hosted service. May be Woocommerce or Easy digital downloads, etc. all wordpress plugins. Have you any manual on line to preview the BUY button functions of yours? Can your link button link an internal ecommerce plugin?

Thankyou.

Chimpstudio

Hi @HelliXSystems,

our buy now button can take a URL from you, so if you think it works for you or maybe you need some customization. some of our buyers using commerce plugins but i don’t have URLs for their websites.

regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

The mp3 does not work…there are a few bugs with this template. Also, posting stuff is awkward.

Chimpstudio

Support

We take care of all support through our website to improve response time and make information more readily available to others who might have the same questions.
Please open a ticket at our support System if you need any more help.
http://Chimpstudio.co.uk/support
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

The event clock is also not working.

Chimpstudio

Support

We take care of all support through our website to improve response time and make information more readily available to others who might have the same questions.
Please open a ticket at our support System if you need any more help.
http://Chimpstudio.co.uk/support
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I am looking to purchase this theme and have a few questions:

1. With this theme, can you have a search form integrated into the website? So that people may search areas like ‘location and cost’?

2. Can you upload a spread sheet of data directly into the template?

3. Does this theme appear properly on iPhone, iPad and Macbook Pro products?

4. Is customisation of colours and logos easy?

Looking forward to your reply.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I’m finding that some of the features, particularly the event countdown does not work in explorer. But I also find that the calendar and the event list does not work in Google Chrome.

Chimpstudio

hi @hamptonblu,

please open a ticket and write all of your issues here. our support team will try to resolve all of the issues you are facing.

regards

by
by
by
by
by
by