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Good morning, i need to know if the template updates have any price. Months ago i bought the “rock it de chimpstudio” template. I want to know how can i update it to the last version (1.6). Right now i have the 1.4 version
Update does not have any price. We have given updates of the above mentioned product. You can have that without bothering your wallet.
Hi there, how can i enable the event post on the home screen.
My site http://iwantconcert.com/
Hai @ gighause. To enable event post on the home screen, you just need to drag event element on home page from page builder.
Sorry guys.. newbie here. what is the link in your themes pagebuilder? is it the widget area? thanks again
Page Builder is there in your WP admin area. You can do the above said action there.
I really can’t find the page builder area. sorry guys.
@ gighause. No worries. kindly open a ticket at http://www.chimpstudio.co.uk/support and provide your login details so that we may set up things for you which you are not able to find.
guys… thanks… i already figure it out! and your theme really rocks!
Another question, i disable the slider… and “NO RESULTS FOUND.” appear on my home page. how can i delete this? thanks
You need to unselect the slider name from theme option. Go to >> home page settings >> slider settings and unselect it. I am sure it will sort out your issue.
Same issue… i already followed your instructions
Hai @ gighause. If the issue still prevails, please create a ticket at http://Chimpstudio.co.uk/support and provide your login details to our support team. They will take care of this problem for sure.
I can’t save any setting changes that i make in de Chimp Theme option menu. What can I do about it?
Thanks for your reaction,
Has it something to do with the fact i am useing WordPress 3.7?
Edit: also tested it in 3.3.2, still can’t save
Hai @ nhaandrikman. We have gone through this issue thoroughly and found it no where at our end. We understand the importance of its resolution and this is the reason we were on it from all possible prospect, but it seems to be server end issue. You need to look into that.
Hello I have a problem with the line on the home page … 337!
seems to me this inscription:
Warning: Creating default object from empty value in / web / htdocs / www.mysitecom / home / wp-content / themes / rockit / header.php on line 337
Hai @ magicone13. Please create a ticket at http://Chimpstudio.co.uk/support. Our support team will look into the matter for you.
hi the event counter can it be automated so when a event has past it updates to the next event?
Hai @ baldex. If you keep updating event dates, it will start automatically. Its already in the same condition which you require.
Will this theme be compatible with the latest version of Wordpress 3.7.1?
Yes, it is compatible with latest version of wordpress.
Hi, I have add an event and, in my home page i see the code of your shortscode why?!
You might have been using the older version. Please create a ticket at http://Chimpstudio.co.uk/support and provide your login details. We will look into the issue and solve it for you.
Ticket Already Created Against This Purchase Code, Please Login To View/Re-Open The Ticket…
I have lost the last ticket and there is NOT the same problem. Help me.
If you have an existent ticket, you can contact us through same by replying to that ticket. However, purchase code comes with package you download from Themeforest. Unless we see your backend, I am afraid we cannot help you with this.
8. HOME page Event Countdown does not work
Please open a ticket at http://Chimpstudio.co.uk/support and write the issues. Our support team will sort them for you.
I have a “Past events” page, using the “Event” Layout section, set to “List View”. I want it to show the latest past events first (so going November -> January, not January -> November).
How can I do this?
Helo @ philbg. you need to change the code in events.php file. If you feel any difficulty doing it, please create a ticket and provide your login details, support team will help you doing it.
Hi. This won’t be a problem. I submitted a ticket anyway, for more detailed info. Thank you.
Is this theme fully compatible with WordPress 3.7.1?
Yes, it is fully compatible with latest wordpress version.
Hi I have 1.4 and want to download 1.6 but if I hit the download button, I still get 1.4. How can we resolve this?
btw, what is the best way to upgrade the template? reinstall it? how can this be dome without loosing the current site layout etc?
Please consult the following link to find best answer for your question. http://themeforest.net/item/paragon-responsive-portfolio-wp-theme-/4118716/faqs/14435.
how do I download 1.6?
If I download the template and install it in a temp-site it says it is version 1.4.
The file get during the download is:
Please let me know how to download the 1.6 version.
Hai @ cvPaljas. The latest version is there. However, Please create a ticket at http://Chimpstudio.co.uk/support and provide your login details, our support team will look into the issue and will sort it for you.
Where is ‘here’?
The download gives me just the 1.4 version. Can you provide me with a link to get the 1.6 version? If this is a payment issue, please let me know.
See ticket #1368 in your support centre. We cant get the twitter and facebook plugin working as it compaints that is was build for twitter-api v1.0 and not v1.1.
Ok, I found the problem with the versions. If you download only the theme, you get 1.4. If you download the complete package, you het the 1.6 theme. got twitter working, facebook not.
Hai @ cvPalijas. Your ticket has been taken on priority bases and has been replied. Please be with our support team to get the issue resolved.
hi, i have an issue with posts and images they appear randomly as thumbnails on the post….. http://guitaracademyuk.com/christmas-gifts-for-guitarists/
Hai @ vincehearn. Please create a ticket at http://Chimpstudio.co.uk/support and provide your wordpress login details. Our support team will look into the issue and will solve it for you.
Hai @ auxiliaryjoel. Please create a ticket at http://Chimpstudio.co.uk/support and provide your wordpress login details. Our support team will look into the issue and will solve it for you.
from where can i change the header menu ?
You can change it from Appearance > Menu > Header Menu or Top Menu.
i get massege :
“You do not have sufficient permissions to access this page.”
The issue seems to be at wordpress end. However, please create a ticket at http://Chimpstudio.co.uk/support and let support team have deep look into it for the diagnosis.
everytime I try and save the logo I get this error
Warning: require_once(../../../../wp-load.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/18/11371018/html/wp-content/themes/rockit/rockit/include/general_options_save.php on line 2
Fatal error: require_once() [function.require]: Failed opening required ’../../../../wp-load.php’ (include_path=’.:/usr/local/php5_3/lib/php’) in /home/content/18/11371018/html/wp-content/themes/rockit/rockit/include/general_options_save.php on line 2
file general_options_save.php Line 2, should be
require_once ’../../../../../wp-load.php’; its missing a directory level FYI
same on social_network_save.php
Hai @ onqdirector. Your problem needs a little fix. Please create a ticket at http://Chimpstudio.co.uk/support and provide your wordpress login details. Our support team will look into the issue and will solve it for you.
Hello, image sharing Facebook articles do not appear, this is normal?
Hello @ artist01. The facebook functionality you are talking about doe snot belong to us. However, for any assistance and detailed discussion of the issue please create a ticket at http://Chimpstudio.co.uk/support and provide your wordpress login details. Our support team will look into the issue and will set the site like demo for you.
Version 1.6 of Theme has alot of bugs so I went back down to the vesion 1.4. but my question is pricipale:
On the demonstration of the theme, in the blog section, when an article is shared with the Facebook app, the image of the article is accompanied with this action out with my setup, the image is missing, why?
It is impossible to create a ticket, check your media support
As explained above, the facebook functionality does not belong to us.
Your ticket has been replied. Please see the advise.
I didn’t get a reply?
I have some problems with the homepage.
It works until 2 days ago, when suddenly became into a plain page without sidebar, and with the wordpress control panel displayed as posts at the bottom of the site.
I can’t change it, even if i tried hard with new home pages created from nothing or trying to restore to a previous template.
Can anybody help me?
The site is: www.dmband.cl
Go into Wordpress Settings > Reading and make Home page static. It will resolve your problem.
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