An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Will the Business Questionnaire on the Contact page work?
This is just a link so you need to link to whatever questionnaire PDF or page you want.
Is there a 3 column option for the portfolio?
This theme is designed as is, there are no other options other then what you seen in demo or screenshots. I personally don’t like to fill just about every option to my themes because I believe design works best how I designed it. Adding a bunch of other options would just break the design concept.
Could I make an html version (not wordpress) with the included html files?
There is plain HTML version inside the download zip once you purchase it, as well as basic PSD design so you can use it however you want.
Are the iphone and ipad psd files?
iPhone and iPads are not included but links to download free layered PSD file of them is included so you will have no problem downloading it and editing the images.
Is there a way to have different sliders on the homepage? (full width, video, etc)?
No, the theme comes as it is. This is why I designed it that way. I hope you understand.
Is there another portfolio option where we can see photos, videos, etc in a grid view?
No there isn’t.
When you say: “every piece of text and every image are replaceable, every box can be hidden” Does it mean that I can take off / hide all this blocks on the home page: “the one we can trust”, the quote, “some of our clients”, “the history, service, want to work with us” ?
Yes it means you can take anything off. You can show/hide blocks you want.
About the image for the logo (the “A”): can it be any size, any shape or does it have to fit the rectangle?
Logo can be any size, any shape, doesn’t have to be rectangle but if you place a logo bigger then the current one they you’d need to adjust the CSS just a bit to fit the new dimensions.
Is there support for dropdown menu?
Yes there is.
I used the easy install method but for some reason the CSS styling doesn’t seem to be applying correctly to the menu navigation (I.e I’m getting a stack of blue links under the logo) what am I doing wrong here?
Go to MENU — connect Main Navigation
I have a problem with the slider.
Open functions.php, go to line 41 and change add_image_size(‘slider’, 500, 620); to something you like and fits your needs.
Form of this rule is add_image_size(‘slider’, new_width, new_height);
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.