3297 comments found

aandagt Purchased

Hello,

I’m trying to update a website using the Rockwell 1.7.1 theme to the latest version of Wordpress, but all I get is a white screen (front- and back-end).

Current Wordpress version installed is 3.5.2 and even an update to 3.6 fails. Is there any thing I can do, without updating the theme to the latest version, as stated in the changelog this is not an option, to get the latest version of Wordpress running?

I can’t find a changelog file for the 1.x versions of the theme either, only for versions 2.0 and higher. So I’m kind of in the dark here.

Regards.

FRESHFACE

Hi there!

Version 2.0 is a completely new theme, with new framework, so there is no changelog because basically almost all the files has been changed.

Thanks and cheers! :)
—FRESHFACE

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aandagt Purchased

This doesn’t answer my question at all. You guys recommend not updating the theme to the latest version, because it’s a ‘new theme’ but with the current one I can not update my Wordpress anymore…. I need a solution to keep the theme as it is and will work with Wordpress 4.0

FRESHFACE

Hi there!

I’m sorry for any inconveniences, but you can update Rockwell and then wordpress, or run the current versions. There is nothing between and I would love to help you, but I dont have any options how to do it :(

Thanks and cheers! :)
—FRESHFACE

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damonbiv Purchased

Hey-

I was reading through the comment thread and saw that this has happened to other people. It seemed that you need to get the login info and do something to a php file.

Here’s the site we’re building: http://cceweddings.com/?cat=10

The photos in the category view keep opening into light boxes. I keep changing the category view options and ‘not open up lightboxes’ and it doesn’t change. Same with display title etc. I want the photos to link just like the titles of the categories do. Thanks!

Damon

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damonbiv Purchased

I sent em in, thanks! Ticket number:3428

FRESHFACE

Hi there!

I wrote a custom code applied to the category which do the business. You can add categories or change the code in Appearance -> Custom Code.

Thanks and cheers! :)
—FRESHFACE

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damonbiv Purchased

Looks great, thanks!

rjvaz Purchased

Will this Rockwell version work with WordPress 4.0? Is it safe to upgrade? Thanks in advance.

FRESHFACE

Hi there!

It depends on your RockWell version. If you have the latest, then it should work without any problems.

Thanks and cheers! :)
—FRESHFACE

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rjvaz Purchased

Thank you! Worked fine, no problems.

FRESHFACE

Hi there!

I’m really glad to hear that. Feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—FRESHFACE

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Hi! I have a question about Featured Images. I would like to have them appear in pages and categories, but NOT inside the POST. Is it possible to have a featured image but remove it inside the post? Thanks!

Default-user

Hi there, me again. In the first comment about my issue with featured image you mentioned you would make the necessary changes in the site. In the other comment, you mentioned it would be necessary a change in the CSS code. I sent the details of login to my site, but no more contact from you.

I love this theme, and I bought it because I am not a developer / programer.

I know there is a solution for my issue, as you told me.

I would like to know what changes should I make in the CSS, or at least in which template to change it, so I could look for help elesewhere.

I would like to use this template in other 4 projects I have, but I am seriously thinking about using a more friendly theme for non-programers.

I saw many themes where you have a button “featured image in post” and if you click there is no more featured image inside the post.

Should I wait more and use Rockwell – which I love – or should I move on?

:)

FRESHFACE

Hi there!

I would love to help you asap, but your WP login wasn’t working, so here is simple way how to do it:

1.) Find which Blog Single template are you using ( from 1 to 19 )

2.) Open /templates/blog-single/blog-single-X.php

3.) find line like this:

<?php $fprinter->featuredImage( 220, 580); ?>

4.) remove the line.

thats it :)

Thanks and cheers! :)
—FRESHFACE

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Default-user

Thank you!!!! it worked!!! Great! :) :)

Adding a new picture to the slider using the slide manager is very difficult and rarely works. Trying 30 times, I only had one success. I tried to add another and I have had no success. Please fix this bug. It’s a serious flaw in functionality. I have read other posts about this feature not working very well.

Plugins have been disabled. Still no success.

Please advise.

FRESHFACE

Hi there!

I’m sorry for any inconveniences, please send me your WP login and I’ll do my best to make it work asap.

Thanks and cheers! :)
—FRESHFACE

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flyer87 Purchased

Toujours dans l’attente d’une réponse de votre support

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flyer87 Purchased

?

Default-user
flyer87 Purchased

????????????

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flyer87 Purchased

please!!! allow!!!

Where can we find the dimensions of the stencil pictures? Also, what folder do we upload our own customized stencils to?

Thanks! dknight2112

FRESHFACE

Hi there!

Stencisl are usually about 2240 * 950px wide. If you want to customize them, easiest way would be to replace the original stencil files with the new ones created by you.

they could be found here: wp-content/themes/rockwell/skins/black/gfx/stencils

Thanks and cheers! :)
—FRESHFACE

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Vettro88 Purchased

I have been using Rockwell for a while without issues. Today I went to change the layout on my homepage and none of the Blog or Portfolio layout options appear anymore. I went to change them and now I am stuck with an unattractive standard layout.

Any solutions???

Default-user
Vettro88 Purchased

Just to clarity – There are not any ‘Category View’ Templates anymore.

Default-user
Vettro88 Purchased

Scratch that. I updated to V2.7 and that solved the issue. Thanks anyways. Still love the theme.

FRESHFACE

Hi there!

I’m really glad to hear that. Feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—FRESHFACE

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flyer87 Purchased

I regret my purchase because the media is zero

Default-user
flyer87 Purchased

???

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flyer87 Purchased

I regret my purchase because the support is zero

FRESHFACE

Hi there!

Answered in another thread. Please keep your conversations in one thread about one question.

Thanks and cheers! :)
—FRESHFACE

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damonbiv Purchased

Hello!

I’m having a weird repeating problem with the category view. We purchased two licensees. One category view seems to function differently than the other. Portfolio 3 (and for that fact, all the options) keep opening the images in a light box when they should be linking to the post. I changed the option in site preferences but it doesn’t reflect it.

It works correction on the ‘dance bands’ category, but that’s because it was fixed by someone at fresh face in a previous comment. I want this to function for all the custom category views. It works on our other site: http://thetalentroom.com/?cat=3 Previously fixed by fresh face: http://cceweddings.com/?cat=10 It does not work on these: http://cceweddings.com/?cat=14 http://cceweddings.com/?cat=18

Am I missing something? I already sent my login again :) Thanks in advance.

Ticket # 3486 Damon

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damonbiv Purchased

Any luck?

Bug report! When editing sliders, the scroll bar dissapear after uploading a picture! Can’t save changes! (bypassed it by bringing the bottom sliders up so I don’t have to scroll down to click the save changes button, but still should be looked into :P)

FRESHFACE

Hi there!

I’m really sorry for any inconveniences, please send me your WP and FTP login and I’ll take a look.

Thanks and cheers! :)
—FRESHFACE

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Hi! I need to have dual language on my site, do you have a plugin recommendation that works well with your theme? Also, is there a way to add social media buttons to this theme?

FRESHFACE

Hi there!

1) We didn’t test multi-language plugins with this theme so i cannot recommend one unfortunately.

2) Only what’s there in the theme and it’s options is available, anything else would be considered a customization. We can only help with small requests that only take a couple of minutes to solve. You could try some plugin but you will still most probably need to style it in CSS to look nicely.

Thanks and cheers! :)
—FRESHFACE

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tpiggott Purchased

Hi, after deleting an image from a gallery I am left with the image placeholder – can’t seem to get rid of it – any ideas?

http://annapasqualephotography.co.uk/index.php/category/wedding-photography-cambridge/
FRESHFACE

Hi there!

Please send me your WP login and I’ll take a look and do my best to make it work asap.

Thanks and cheers! :)
—FRESHFACE

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damonbiv Purchased

Hello,

I posted a question 5 days ago, I wanted to follow up with you guys. None of my “site preferences” for posts and category views are sticking when I make the changes. My comment can be found below this one. Thanks.

Damon

FRESHFACE

Hi there!

I’m sorry for any inconveniences, please send me your WP and FTP login, I’ll take a look.

Thanks and cheers! :)
—FRESHFACE

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damonbiv Purchased

I already did 7 days ago. My ticket number is: # 3486 And here is another one from today: 3498

Default-user
damonbiv Purchased

Really need your help man. This has been over a week and it’s really hurting this project.

mtechjb Purchased

Freshface, Is there ANY way to make the older version of the theme work in Wordpress 4? I just upgraded WP on my test server and the site is inoperable, so if my host does an automatic upgrade we’re in trouble. We spent a tremendous amount of time customizing the theme for our purposes, and would rather not have to do that again.

Thanks.

FRESHFACE

Hi there!

I’m sorry for the delays, but I need the login to a site with WP4 installed in order to identify a try to solve this issue.

Thanks and cheers! :)
—FRESHFACE

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mtechjb Purchased

I can’t install WP 4, as that will crash the site. This is the problem. Is there any chance you can attempt this on a local installation (on your end)?

FRESHFACE

Hi there!

I’m sorry for any inconveniences, but this is not possible, because your site is customize as you sad. I can only fix this issue if you provide me the not working site and FTP login.

Thanks and cheers! :)
—FRESHFACE

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damonbiv Purchased

Fresh Face,

Is there a reason other people are getting answers and no one is responding to my question? It’s been over 5 days since I initially posted and made a ticket. Thanks

Damon

flyer87 Purchased

no response from the support after 2 month. Except to make or change its stars . The theme with maximum bug !

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