FRESHFACE

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3336 comments found.

My site preference manager is broken. I have had this problem before and tried to get help with it. If I don’t want to see post meta in blog view, unchecking “post meta” options does nothing. In addition, when someone clicks the image in portfolio view mode, it opens the image in a light box instead of linking to the post. I have tried unchecking “open image in lightbox” and it does nothing.

I currently have the category set to portfolio so you can see that clicking the image does nothing. I will have the category mode to blog view and that’s where I will see all the meta, even with the meta unchecked in site preferences.

I’ve bought multiple licenses from you guys and I don’t have any issues on my other websites. Please help.

http://cceweddings.com/category/disc-jockeys/ Thanks

Damon

I will do that within the next 5 minutes. Sorry, I mean that when someone clicks the photo, I need it to link to the page and NOT open it up in a lightbox. Regardless of that issue, whatever I change in the site preferences do not work. In addition to showing post meta when it is NOT clicked in site preferences. Thank you for looking into it.

Ticket: 3767

Any luck with this?

I have read through every post you put on there about how to setup a blog. Many people ask how to do it and you say see the documentation. The documentation does not tell you how to set it up.

It just shows screen shoots how to add things to the post title / meta. You should have made a YouTube video showing how to do it because it is very counter intuitive. I am very disappointed with this theme. I wish I could get my money back.

Hi there!

I am really sorry to hear that you are having a hard time setting up the blog. I would love to help you, but I don’t know the point where you are now. If you could send us your wp-login using the private tool located below in my signature I could then peak into your installation. Just paste the generated private ticket ID back here so I can connect the two.

But as a general tip, you should just assign all blog posts into one category, call it for example “Blog”. Then add a Category Link to your menu (select your newly created “Blog” category). Then you can set options in the Site Preferences panel under the “Blog” category or around there.

Hope this helps, if not please provide us with that login and/or more information.

Thanks and cheers! :)
—FRESHFACE

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Can the linked main (slider) image be an active gif?

If this isn’t where you want pre-sales questions can you advise how I should send?

thanks!

I have posted comments over 5 days ago and submitted a ticket, please advise: Ticket: 3767

Hi

I just updated my old wordpress with your theme and I suppose the rockwell 1.7.1 was not compatible the new 4.2.2. WP but the theme just crashed. I downloaded the actual version of rockwell and copy in the theme folder.

After I activated that within WP ADMIN most of my content came back with some formating/settings and a completely “default” homepage without any of my content. www.realtimecgi.com

1. what kind of file I should copy from the old theme folder to get back my post and category formats. (the contents is there)

2. what kind of file I should copy from the old theme folder to get back my home page content and formats.

3. The Theme Options is completely inactive. I am not able to change anything, the “Save Changes” button is kinda’ grey/inactive and I am not able to change from home page to other options (header, footer, etc..)

Hi there!

Firstly let me apologize for any inconveniences .Versions 1.7 and 2+ are not backwards compatible, so I would recommend you to :

A.) use older wordpress

B.) Update the Rockwell to 2+ version, but you’ll have to re-do some of your content again.

Thanks and cheers! :)
—FRESHFACE

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hi

You misunderstood me. Maybe I was confusing. I try to be more exact:
I updated WP to 4.2.2. AFTER
I downloaded actual version of Rockwell theme
I uploaded that by ftp in the “theme” folder
I activated the theme within WordPress
The site is back now (with most of my content)
BUT
My problem:
in the WP I am not able to setup or costumise the theme ‘cuz “Theme Options” within WP is inactive.

Hi there!

Ok, please send me your WP and FTP login then, I’ll do my best to make it work asap.

Thanks and cheers! :)
—FRESHFACE

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Hi Freshface,

Didn’t update my WP for months and when I did it one of the menus appeared in the home page and there is no way to take it off. I’ve already tried putting an empty menu for the homepage but it stills put the lateste menu created. What it coul be the issue? I’m on WP 4.2.2, cheers

Hi peeps, please forget the message up on here.

—New Message

I’ve updated ( I know it’s my fault) wordpress and now I can’t assign a menu to the navigation menu in the home. If I assign a menu nothing changes, menu don’t change. Need help please

Hi there!

Please send me your WP and FTP login, I’ll do my best to make it work asap.

Thanks and cheers! :)
—FRESHFACE

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Hi there!

I have a problem with lightbox, it doesn’t work. When I click on the image it opens up in the browser.

Hi there!

Please send me your WP login and exact url, where do you experience problems with lightbox. I’ll do my best to make it work asap.

Thanks and cheers! :)
—FRESHFACE

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hi, an old site i recentley have as all of a sudden crashed… in which it worked fine but has crashed on its own and i dont know how to fix it.

Fatal error: Cannot redeclare get_post_gallery() in /home2/lornesch/public_html/credit/wp-content/themes/rockwell/functions.php on line 217

it wont even let me log into the backend wordpress.. please help

ok i did that, but now it just shows the new rockwell theme.. and so now i have to remake everything??

what i mean is, all my custom coding, and photos and text is not appearing.. my media shows all the images are still there..

Hi there!

I’m sorry for any inconveniences, but there was update few years ago, which is not compatible with the lower versions.

Thanks and cheers! :)
—FRESHFACE

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I am using this theme and now need to make it mobile-ready – says on the theme listing that it is responsive – but I dont see the setting to make this happen.

Is this a responsive theme? I am using version 2.5.

Hi there!

Unfortunately this theme is not responsive at the moment and we don’t have any immediate plans to re-write the theme to be responsive.

By the way, I cannot find the mention of a word “responsive” on the item page, so if you could point me to that piece of information that was misleading to you, please let me know and we will review it.

Thanks and cheers! :)
—FRESHFACE

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HI – I am getting malicious code infections through the search function – how do I remove it all together – dont need it in my theme.

Thanks!!

Hi there!

Search function is handled by WordPress directly, so I would recommend you to update your WordPress installation.

Thanks and cheers! :)
—FRESHFACE

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Hello! I have a question, is it possible to make the menu bar font bigger? If you could help me out with that, it would be amazing!

Hi there!

Sure thing :)

Here is the custom CSS:

.top-menu-item {
font-size: 20px !important;
}
.menu-description {
font-size: 16px !important;
}
#navigation ul.sub-menu li a {
font-size: 12px !important;
}

Hope this helps :)

Thanks and cheers! :)
—FRESHFACE

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awesome!! tyvm!

Hello,

My slider doesn’t work anymore. The initial image for the first slider is there, but I can’t navigate, and it doesn’t automatically change anymore.

Hi there!

I’m really sorry for any inconveniences. Could you please send me your WP and FTP login? I’ll do my best to make it work asap.

Thanks and cheers! :)
—FRESHFACE

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ization

ization Purchased

Can you provide information on acquiring the latest 1.x version? I have two licenses and would like to stay on 1.x but get to the latest minor version therein. ThemeForest only appears to provide the 2.x versions when I try to download.

Hi there!

Firstly let me thank you for your purchase and apologize for any inconveniences. We provide both versions in the themeforest package, there are:

1.8.6

2.7

Both are in the zip file.

Thanks and cheers! :)
—FRESHFACE

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LGamble31

LGamble31 Purchased

The description of the Rockwell theme clearly stated, “Enable Responsive Theme: Yes” but according to an answer you gave less than a month ago, this is not possible. Can I get a refund, or exchange it for another theme of yours that IS responsive?

Thank you.

Hi there!

Solved via e-mail.

Thanks and cheers! :)
—FRESHFACE

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LGamble31

LGamble31 Purchased

Thank you!

LGamble31

LGamble31 Purchased

Hello,

Is it possible to “return” the theme as the description you have listed on the Envato Market is misleading? It says, “Enable Responsive Layout: Yes.” Or would you be willing to exchange this theme for another one of yours that IS responsive? Thanks.

Hi there!

Solved via e-mail.

Thanks and cheers! :)
—FRESHFACE

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mayela

mayela Purchased

Do you recommend to use “Envato WordPress Toolkit” for upgrade from version 2.7 to 2.8 ?

Hi there!

I would recommend you to update just by your own, I dont have experience with envato toolkit, but I heard it could be buggy sometimes. The update is easy – just re-download the package from themeforest and upload it to your website :)

Thanks and cheers! :)
—FRESHFACE

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