3240 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
KittyG Purchased

The Comments for Rockwell are very extensive and I have tried hard to use them to set up this site so far http://monkeywrenchfab.com/dev But I am having trouble using the Google fonts under Theme Options. I am trying to set Arvo or Josefin Slab for the headers and Roboto for the text. I make these changes, save and they show up when I refresh the site, but then the next time I open the site, they are gone??? I would like the font changes to be permanent.

Thanks for any help. KittyG

FRESHFACE

Hi there!

I’m sorry for the inconveniences, it seems like a bug. Please send me your WP and FTP login and we will do our best to fix it asap.

Thanks and cheers! :)
—freshface

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KittyG Purchased

2759

FRESHFACE

Hi there!

Open file /rockwell/framework/libs/fonts/ffGFonts.php and on replace line 202:

function printComponent($id, $fontFamily, $pickerType, $fontURL, $cursive, $fontWeight){

with:

function printComponent($id, $fontFamily, $fontFallBack, $pickerType, $fontURL, $cursive, $fontWeight){

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
aalicev Purchased

I have downloaded and installed version 2.5 and I cannot for the life of me figure out how to get the posts that show up when someone clicks on a tag name to appear the same as they do for categories. (Namely by showing a list of excerpts of the posts with a read more link and not the whole post for every post that was tagged with that word.)

I thought that perhaps that was what ‘tag’ under Site Preferences was for, but any of the changes I make there do not seem to affect anything.

Also, there seems to be an issue with the category names displaying when a category is selected. The name of the category at the top of the page seems to have a character limit to display nicely, which was not the case in the v1 versions of Rockwell. Now, if there is more than one word it likes to move them up and separates the words which makes for some funky formatting.

So instead of getting:

Category Name (some space but on the same line) Category Description

We get:

Category Name (then some space) Category Description

And it will mash the category name even if there is no description. Does the same thing with tag names.

Thank you in advance for your help and for creating such a versatile and beautiful theme.

FRESHFACE

Hi there!

I’m sorry for any inconveniences, could you please send me your WP login and URL to the category where are you experiencing problems?

Thanks and cheers! :)
—freshface

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aalicev Purchased

It was not a category that is having issues, but tags. I found a work-around with a plugin. But thank you for your prompt response!

FRESHFACE

Hi there!

I’m really happy to hear that, feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
mhizzzy Purchased

hi, site is really slow using rockwell theme. when i switch to other theme, it is loading fast. what could be the problem?

FRESHFACE

Hi there!

Please send me your WP login and FTP login, I’ll take a look

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hey there,

Can you help me with fixing this error?

Fatal error: Call to undefined function imagecreatefromstring() in /home/morgan/public_html/wp-content/themes/rockwell/framework/engine/functions/freshizer.php on line 1535

Thank you.

FRESHFACE

Hi there!

This error is caused because you don’t have PHP GD library installed or you are running PHP version below 4.0.4 (latest is 5.5.8).

Could you please contact your hosting support and ask them about fixing this issue ? It’s a strictly server oriented error, and I’m afraid we can’t help you without the hosting support assistance :(

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Heya~ Thanks for you help so far. My client has this theme, and needs the first slide to open to a video in lightbox on click. http://www.liahalonso.com

An image is set for the slide, and I have Open Lightbox selected along with a vimeo URL. I have tried with a youtube URL as well. Neither seem to be working. Please Advise.

2057

Default-user

Thanks ( 2057 )

FRESHFACE

Hi there!

Please post this question through the account which has been used for purchasing our theme.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
rsn8 Purchased

Is it possible to add opacity to the white background for slider 3 or change the text color?

ex :: http://markgrowden.org

thanks…jay

FRESHFACE

Hi Jay!

You should be able to edit the opacity of the square animation on hover in /templates/slider/slider-3.js (it’s near the end of the file, a few lines)

To change the text color inside the square, add this into “Theme Options -> Custom Code -> CSS”

#slider-3 ul li .slide_name {
    color: red !important;
}

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I am very disappointed with the customer service of Rockwell. I’ve contacted about 3 times the developer about problems with the theme. The first time (a few months back), the problem only on one page but it didn’t get resolved. I was promised by Freshface to look into it, but nothing actually got resolved. I contacted my hosting service and they told me that it is an issue with the template. I wrote to him again, when the site went completely blank. The last time I wrote and gave all the login information was more than two weeks ago. Still nothing got resolved. My client is a major label recording artist and he can’t afford to have the site down. It’s been VERY frustrating to deal with this issue. I’m ready to take it further if it doesn’t get addressed immediately.

Please follow up on the promises on your end asap. Thanks. bilalmusic.com

FRESHFACE

Hi there!

1.) I’m sorry for any inconveniences. Firstly about the one page problem, could you be please a little more descriptive ? I don’t remember your nickname or any unresolved problems, but it may happen :( We are getting tens of support requests per day, and even if we are trying to do our best, we still sometimes miss a request :(

2.) About the blank page issue. It’s a problem when you have installed 1.7 or 1.8 version and upgrade to WP 3.6+. It can be solved by updating the Rockwell theme from themeforest. We provide 2 versions ( 1.8 and 2.5 ), both of them with fixed this kind of problem. 2 versions are because 2.0+ is not compatible with 1.8 and smaller.

3.) I would love to help you, but you didn’t provide any credentials, so I can’t access the site. But could you please simply re-download the package and upload the latest version ?

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, I’ve tried to update the last version of wordpress and my webpage crash (all white) is possible that the 1 version of your theme don’t support the new wordpress? Do I need to update the template to the latest version?

Another thing, my hosting place is updating php from 5.2 to 5.4, they asked me if the template will support it, can you help me with that?

Thanks a lot!

FRESHFACE

Hi there!

In old versions, there might be problem when upgrading to wp 3.6+. We solved it in update year ago. Simply re-download the package from themeforest and upload the theme. We provide 2 version, because 2.0 and higher are not compatible with the versions before.

Thanks and cheers! :)
—freshface

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Default-user

Hi, so I should install version v1.8.6 and will be compatible with last version of wordpress?

About php question can you help me?

Thanks a lot!

Default-user

Is the version v1.8.6 compatible with previous version 1.7.1 and also is compatible with php 5.4 ?

Thanks!

FRESHFACE

Hi there!

Yes, the v1.8.6 is compatible with previous 1.7.1 and also with php 5.4, so I would recommend you to installing the 1.8.6 :)

Thanks and cheers! :)
—freshface

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Default-user

Thanks a lot!

Default-user

One last thing, is compatible with wordpres 3.8.1? Thanks!

FRESHFACE

Hi there!

Yes yes, both versions are compatible with 3.8.1 :)

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 6-7 years

Help please!

I’ve moved my site to a new domain. This was done by changing the site URL and then performing a global change in the database to replace the old URL with the new URL. Now when I go to the front page, I am getting an error:

Warning: require_once(/websites/123reg/LinuxPackage23/al/te/rn/alternativeplayground.com/public_html/theindependentvoice.org/IV/wp-content/themes/rockwell/templates/slider/.php) [function.require-once]: failed to open stream: No such file or directory in /websites/123reg/LinuxPackage23/al/te/rn/alternativeplayground.com/public_html/theindependentvoice.org/IV/wp-content/themes/rockwell/framework/theme_init/templater.php on line 125

I’ve obviously changed something incorrectly in the db but would like to know what table is read to derive this path. The theindependentvoice.org bit is the piece that appears to be wrong (this is the new domain, presumably if this was still the old one, everything would work)

The rest of the site is working as expected, just the front page that is knackered….

Default-user

looks like this is related to get_template_directory() where the db is populated on install? My php skills definitely not up to digging though this!

FRESHFACE

Hi there!

Please try to change and save again your homepage slider settings, this should fix the problem.

Thanks and cheers! :)
—freshface

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Default-user

Cheers, couldn’t get into the admin pages even…:-( No worries, restored the site and will have another bash (disabling the slider first) in the near future!

g

FRESHFACE

Hi there!

I’m really happy to hear that, feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—freshface

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  • Has been a member for 4-5 years

Hello,

I just upgraded to Wordpress 3.8 via the dashboard and get this error after doing it.

Fatal error: Cannot redeclare get_post_gallery() (previously declared in /home4/t3chn4c1/public_html/website.com/wp-includes/media.php:2060) in /home4/t3chn4c1/public_html/website.com/wp-content/themes/rockwell_v1.7.1/functions.php on line 243

Any idea what happened?

FRESHFACE

Hi there!

Answered on your another account

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi… just so you know I purchased…

I just upgraded to Wordpress 3.8 via the dashboard and get this error after doing it.

Fatal error: Cannot redeclare get_post_gallery() (previously declared in /home4/t3chn4c1/public_html/website.com/wp-includes/media.php:2060) in /home4/t3chn4c1/public_html/website.com/wp-content/themes/rockwell_v1.7.1/functions.php on line 243

Any idea what happened?

Thanks,

Default-user

I am on 1.7.1 by the way. I tried the fix on the last page for 1.8 but did not work, the line that it says to fix is not there. Also uploading 2.5 breaks the site also, another solution?

Default-user

nm fixed it, it was on line 220 for me, but if I now move up to 2.5… how is that going to effect my theme edits and such?

FRESHFACE

Hi there!

I’m really happy to hear that. You have 2 options:

1.) Stay with the new downloaded 1.8 version. I would recommend you this option. We tested it many times and its working, so most probably you activated the wrong theme. If you are still experiencing problems, please let me know and I’ll do my best to fix it asap.

2.) Upgrade to the 2.5 version, but you’ll have to do again all your galleries and sliders.

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 0-1 years

Hi! I’m having the same issue as KittyG with Google fonts under Theme options while setting up http://www.se7enstrait.com/. I set them, and they’re good for a bit, but then reset to the defaults again.

Love the theme otherwise, though!

FRESHFACE

Hi there!

I’m sorry for any inconveniences, could you please send me your WP login ? I’ll take a look and do my best to fix it asap.

Thanks and cheers! :)
—freshface

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Default-user

Thanks! Support # 2070.

FRESHFACE

Hi there!

Thank you for your info. I just added it to the task list and we will fix it in the new release.

Thanks and cheers! :)
—FRESHFACE

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  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Recently I bought this theme. We are experiencing lot of issues with the fonts. The font settings in the manager does not work. How can i change theme font completely using css files??

Thanks

FRESHFACE

Hi there!

Could you please post this question from account which has been used for purchasing our template ?

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United States
liah Purchased

I need the first slide of my website to open to a video in lightbox on click. http://www.liahalonso.com

An image is set for the slide, and I had Open Lightbox selected along with a vimeo URL. I have tried with a youtube URL as well. Neither seem to be working. I put the slide back to URL for the time being. Please Advise.

FRESHFACE

Hi there!

Please send me your WP and FTP login, I’ll do my best to fix it asap.

Thanks and cheers! :)
—freshface

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liah Purchased

Information was sent 2755

FRESHFACE

Hi there!

I’ll also need your FTP login.

Thanks and cheers! :)
—freshface

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liah Purchased

Information was sent. 2767

Default-user
liah Purchased

Any news? Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

I dont see any tuturial Help or Video in this theme if I buy would I get help tuturial cause I m not expert desinging website but I have done one and two

shahasen

I just Purchased theme and its great look and I got question is there way i can install as demo version and change everything one by one

FRESHFACE

Hi there!

Yes, RockWell is delivered with auto demo contant installator. It’s located in Theme Options -> Installation.

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 6-7 years

Hi there,

I’ve a formatting question for the individual blog posts.

At the moment with the theme the page is divided into 4 columns, column 1 is the gallery for the post, columns 2 and 3 are the body of the text and column 4 is the sidebar. All looks fine except I cannot use the theme gallries as they do not work with our mobile plugin grrr!!

What I would like to do is spread the blog text over column 1 as well since we have lots of dead space down here is not using a gallery. Is there an easy way to do this? Not afraid of hacking (ish!) but don’t want to break anything!

Cheers, g

FRESHFACE

Hi there!

Try adding this to “Theme Options/FreshPanel -> Custom Code -> CSS”

#blog-single-1 #post_wrapper .post_content {
width: 700px;
}

#blog-single-1 .post_title {
padding-left: 10px;
}

#blog-single-1 #post_wrapper .post_meta {
width: 720px;
}

#blog-single-1 .post_info_single {
padding-top: 0;
}

#blog-single-1 #post_wrapper .post_meta {
padding-bottom: 20px;
}

If you would want the “post_meta” div above the “post_content” instead of below then you would need to open /templates/blog/blog-single-1.php and swap them there.

Thanks and cheers! :)
—freshface

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Default-user

Hi there,

Tried the css cusom code along with a change to the php to fix the ordering. The css seems to be left justifying the post rather than centering it – does it need something else in the css to fix this?

Cheers, g

FRESHFACE

Hi there!

I am not sure I understood your question properly then. Can you make me a screenshot/mockup of what you are trying to achieve? Have you tried the other 20 templates for blog single as well? Which one (number) do you use there?

Thanks and cheers! :)
—freshface

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Default-user

Hi there,

This is just using single blog 1 (http://tivoice.alternativeplayground.com/?p=5845). As you can see, lots of space on the left. I’d really like it to look something like this (http://miccamaccamoo.co.uk/iv_spread.jpg).

Might be asking for too much here….but definitely worth an ask. We don’t use the galleries at all – only embedded imaged in the post.

FRESHFACE

Hi there!

Try this please:

#blog-single-1 #post_wrapper .post_content {
width: 700px !important;
}

#blog-single-1 .post_title {
padding-left: 10px !important;
}

#blog-single-1 #post_wrapper .post_meta {
width: 720px !important;
}

#blog-single-1 .post_info_single {
padding-top: 0 !important;
}

#blog-single-1 #post_wrapper .post_meta {
padding-bottom: 20px !important;
}

#blog-single-1 .post_meta     {
display:none !important;
}

Thanks and cheers! :)
—freshface

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Default-user

Hi there, getting there but this is still not spreading over the first column – have a look at http://miccamaccamoo.co.uk/post_test.jpg.

Appreciate your efforts on this.

Cheers, g

FRESHFACE

Hi there!

I think you might be doing something wrong because it works for me. Are you sure you are pasting the code into Theme Options -> Custom Code -> CSS?

You can also send me your wp-login via the tool in my signature below (then paste the generated ticked ID back here).

Thanks and cheers! :)
—freshface

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Default-user

hmmmm, must have been a cut/paste problem I think because you’re right, all looks good to me too! Thanks tons for this, really appreciate it. Much respect… :-)

g

FRESHFACE

Hi there!

I’m really happy to hear that, feel free to contact us in case of any questions or problems.

Thanks and cheers! :)
—freshface

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Default-user

Nice one, brilliant support. :-)

g

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • South Africa

Hi there…

What code do i need to remove to take away the post meta data from the front page?

Client does not want the posted by, date comments etc…

FRESHFACE

Hi there!

You can simply disable the post meta in Site Preferences -> Home Page. There is a “Post Meta” area, where you can configure what informations you want to enable and disable :)

Thanks and cheers! :)
—freshface

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kaveshanchetty

Thank you soo much…

Last question…

How do i make the blog post a normal 2 column area as opposed to the 3 column that it is now… I don’t need the slot for the gallery images…

FRESHFACE

Hi there!

Try changing the design template in Site Preferences. It can be changed separately for category/single. There is roughly 40 templates in total or so.

Thanks and cheers! :)
—freshface

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  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, the slider on my wordpress site – Beetsnbass.com does not seem to be working or only works about 1/5 times I load the site. Any help on how to fix the issue would be appreciated.

FRESHFACE

Hi there!

It’s because lot of your plugins and these plugins are causing javascript, which are in collision with the slider.

Thanks and cheers! :)
—freshface

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a
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

hello, I’ve read through your comments about my error and tried everything you’ve said. I’ve tried on 3 different hosts so far and my error on the front page is always the same:

Warning: require_once(/home/ndad/public_html/site/wp-content/themes/rockwell/templates/slider/.php) [function.require-once]: failed to open stream: No such file or directory in /home/ndad/public_html/site/wp-content/themes/rockwell/framework/theme_init/templater.php on line 125

Fatal error: require_once() [function.require]: Failed opening required ’/home/ndad/public_html/site/wp-content/themes/rockwell/templates/slider/.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/ndad/public_html/site/wp-content/themes/rockwell/framework/theme_init/templater.php on line 125

The rest of the site works great. Hosts assure me that GD 2.x is installed and working properly with php version 5.3.18. I am using the newest wordpress as of today. When I try to access admin I get error:

Fatal error: Class ‘fSLiderManagerSliderObject’ not found in /home/ndad/public_html/site/wp-content/themes/rockwell/framework/backend/slidermanager/data-view.php on line 91.

any help you can provide is greatly appreciated. Thank you

FRESHFACE

Hi there!

Please send me your WP and FTP login, I’ll take a look and do my best to fix it asap.

Thanks and cheers! :)
—freshface

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a
Default-user

2750

FRESHFACE

Hi there!

I’m sorry for the delays. I was able to run the site with small changes, but I’ll also need your WP admin credentials please. The ones which you sent me are not valid :(

Thanks and cheers! :)
—freshface

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Default-user

2751

FRESHFACE

Hi there!

I wasn’t able to find the problem :( Could you please upload the template again ? I never saw this issue before, so it can by caused by many of things. Did you made any changes in the code ?

Thanks and cheers! :)
—freshface

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Default-user

2756

Default-user

So if you cannot fix this, i need to get this online ASAP. If the main slideshow is causing the problem, how can I remove it completely so that I can move on? Otherwise I would like a refund ASAP since this theme does NOT work as advertised.

FRESHFACE

Hi there!

I just checked your site and it seems fixed for me. Are you still experiencing any issues ?

Thanks and cheers! :)
—freshface

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  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

@freshface i having problem with thumbnails at work Portfoli Style A i want have 6 portfoli thumbnail some how i install demo versiona and than deleted but i dont how to get back basically what i want is Work portfolio to have three catagory Photograpy, Video, weddings gallery so I did that but I can them in thumbnail like your 6 thumbnails and also having embed video in vimeo what is embed plug u used i need help also uploading videos from vimeo www.sjhassan.com

FRESHFACE

Hi there!

I am really sorry but I don’t understand your English. Maybe create some screenshots for me in Photoshop so I can better understand what you are trying to do?

Thanks and cheers! :)
—freshface

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