An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Webbu

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Webbu:

Support Policy

We have changed our support policy so please read this before submitting your ticket!

  • I will only provide support if you are polite! No one likes attitudes, neither do I!
  • All items from my portfolio come along with a very detailed instructions manual. These include:
    • Installation Instructions
    • Customization Instructions for the files default usage
    • We do NOT reply to questions that are covered by the documentation! Please take the time to read the provided help file!
  • All tickets submitted on weekends or during holidays will be answered on business days.
  • We only provide support for fixing bugs and questions regarding to theme features usage.
  • Please be sure to provide live URL to your site, if you are not on localhost.
  • You will get respond to your ticket within 48 hours or 2 business days.
  • We do not provide support for additional custom modifications to our items.
  • We do not provide support for installation.
  • We do not provide any refunds to our products, this is handled by Envato network. For more information read this http://goo.gl/LqaLk
Dates and times we are not able to provide support for your items (Holidays)
  • Special Days will be written here.
  • Weekends and Public Holidays
  • Our timezone is GMT +2
Please Note: Support is limited to questions regarding the template features or problems. We are not able to provide support for code customizations or third-party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.

Frequently Asked Questions

I want buy this theme and have only one question. Can I change the theme color?

We included PSD files for change color of theme. The leather pattern is included with PSD . You can change color with leather pattern color . If you need help about it after purchase do not hesitate to ask us. Thanks.

Can I integrete your theme in my site, when the people visit my site with mobile they can view your theme y when they visit with computer view the wordpress?

Yes, off course you can integrate it with wordpress site. After you buy template you will find mobile detection code in to the help documents. You can use that codes in your site and if any mobile open your site they can see mobile web. After purchase if you need any assistance do not hesitate to ask us. thanks.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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