1256 comments found

yeedeen Purchased

I saw the description saying that there’s 2 thumbnail styles, can you share a demo link, all I see in the demo is the 2nd one, I will need to see the 1st option.

Which only folder or files should i transfer on my ftp to make the update last version please ?

Sara_p

If you open the changelog.txt file you can find a list of all the files we changed in the update :)

pre sale: i am new to wordpress, consider me as a non technical guy looking forward to set up an ecommerce website for eyewear, so my concern is that 1. does the theme comes with its full contents including images? i am looking forward for an e commerce theme with full content and images as shown and seen in the preview, so that i can change the necessary banners and images from the panel and upload new products and make my website live soon so does your theme comes with all images and open source files? 2. can you do the installation on my ftp later once i am done with the changes on local machine? 3. can we resize the product page image size, will it effect the responsive functionality?

please reply, waiting for some genuine support and answers here, as have bought few themes but they did not delivered as they said

Regards Gaurav

Sara_p

1. You can easily import the demo files, but we can’t share the images we use in our live preview. We replaced the images with grey place holders and then you have to replace this grey images with your images.

2. we don’t have an installation service in this way, i’m sorry. we have a premium installation service, we install the theme and the demo files but not the changes you made..

3. yes, you can change all the products images size without any issue.

Great topic, thanks! Please correct the code http://c2n.me/jhu30i.jpg Thank you! Good luck!
Sara_p

Just reported this to my developer, thanks :)

Hi, very nice theme but i have a question for you: can i disable tab under the product (Description / Reviews) ? I want to display DESCRIPTION out of box tabs, Is it possible? Thank you

Sara_p

Hi, please open a ticket in our support desk and ask this to our developers. This is a technical question and i can’t help you here :)

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need. thanks

Default-user

Thanks =) Another question for you: i have this error in Checkout page

Warning: Missing argument 2 for WC_CP_Display::wc_cp_in_cart_component_title() in /web/htdocs/www.giardinitaliani.com/home/new_site/wp-content/plugins/woocommerce-composite-products-2-4-5/includes/class-wc-cp-display.php on line 179

and WooCommerce staf say

“Hello, the problem is not within WooCommerce, but instead in your theme. Please contact your theme author and ask him to update his theme to be compatible with WC 2.2+.”

Can you help me or I ask this to yours developers? Thank you

Sara_p

Please ask also this to my developers :) Thanks

bcoolin Purchased
i have upgraded the theme to 1.8.7., and the site is running awfully slow, i know my site WAS already slow due to woo commerce + WPML, sometimes going to the checkout page takes 30 seconds! do you think you can assist me in making it faster? it’s going to greatly affect our black friday sale.. please help! http://store.sop.org thank you.
Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

meresalg Purchased

I am very disappointed with the theme. It runs slowly is filled with errors. I would like if possible prey to one of your newer themes. Contact me fast. Please.

Sara_p

I’m sorry to read you have issues with my theme. Do you already opened a ticket in our support desk? Maybe we can help you :) instead, if you want to use one of our new theme we can’t provide you a copy for free, you have to purchase the theme you like, i’m sorry :)

I I try to setup account page same as below

http://demo.yithemes.com/room09/my-account/

But I can not to do it, Please help me to setup account page?

Thanks

Default-user
  1. 47664
Default-user
  1. #47664
Sara_p

Replied

jimmas Purchased

Hello can somebody tell me how to install a different language, becauce documentation-localization is very minimal.

I tried to add nl_NL.po and mo in language file in room09 theme and changed the wp_config file but it is not working for me.

please help

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Default-user
jimmas Purchased

why no one is responding to the ticket

Sara_p

Please provide me your ticket id so i can ask to my developers to check :)

erenozkan Purchased

If you are thinking to run business with Yithemes think twice! I had two issue and opened a support tickets below;

47252 One product missing at products page

submitted 5 days ago answer : Hi eozkan, haha very strange indeed, what about if you put 15 products per page?

what is “haha” is it funny?

47369 When product added to cart I can’t see at up corner cart

Opened 3 days ago For this one I can’t get reply or “joke” yet…

Sara_p

Please provide Us your ticket id so i can check better the support we provided you. Thanks.

Default-user
erenozkan Purchased

47252 and 47369 – I found issue for ticket 47252 since in 5 days… it is because of at woocommerce “don’t show out of stock items at catalog” fyi…

Sara_p

You fixed yourself the first ticket, and we replied to the second one.

erenozkan Purchased

ticket #47369 opened 3 days ago and no response, no support!

thank you!!!

Sara_p

Replied!

Hi,

I need third language for my website (English, Japanese and Chinese), I should buy woocommerce multilingual plugin from this site: http://wpml.org/purchase/ ?

Thanks Baiiyoke

Sara_p

Yes

kxdhar Purchased

I Just want to thank you Guido for good support when I am migrating to WP 4.0 and newest woocommerce plugins. Fast and reliable support. Appreciate it!

Sara_p

Glad to read this, i will report your message to our support team :) thanks

Hi, in the demo page (http://www.yithemes.com/live/?theme=room09) under the categories pictures there are: - must have - best seller - special offer Is it possible to remove them and insert some categories in the same way? Thank you

Sara_p

Got it. This is the product slider so inside the slider you can only show products but instead to show the must have or the best seller products you can create tabs with the categories :)

Default-user

I want to show the products, but not the best product or best sellers, i want show some category products with the filter upstairs

Sara_p

Yes, you can. Enter the product tab shortcode and set the product category you want to show in each tab, you can rename the tab as you want

Hi, after updating to the newest version (1.8.7), the tab “ask a question” is automatically opened in stead of “product description”. I changed back to the previous version and it was normal again.

Hi There,

is this compatible with Buddy Press, BBPress & Woo Commerce?

Thank you.

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