998 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Sara, How you doing?

I know your theme is WPML ready. I even bought it and tested. But it doesn’t suits me. I need automatic translate.

Tried to use your plugin with google translator, and it shows only the header. The content disappears. Look: https://www.mediafire.com/?rz743jbtj399cbx

Tried some plugins and the code from google itself.

Any light you can give me?

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
cokwara Purchased

Could you please tell me which files or provide an coding that fixed the Android Landscape menu dropdown issue which was fixed in version 1.6.1. I would like to fix without updating the entire theme files. Thanks for your help.

Default-user
cokwara Purchased

A little explanation of what my problem is, and you can let me know if v1.6.1 contains the fix for that;

When on the Android tablet, and I click on one a top menu: For example ‘Shop’ and select one of the sub menus ‘Shirts’, I still get taken to the ‘Shop’ page (instead of the ‘Shirts’ page).

A quick response would be appreciated, as my website is live. Thanks

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Default-user
cokwara Purchased

I have activated the theme, but there is no option to open a new ticket.

Sara_p

Is not possible :) please send me a screenshot of the page that you can view. Thanks

  • United States
  • Has been a member for 3-4 years
  • Bought between 100 and 499 items
chrawad Purchased

How do I change the search placeholder text to something else besides ‘search for products’?

And

I deactivated all plugins but still can’t seem to load any of the widgets, is there something I need to do to get that working?

chrawad
chrawad Purchased

I found how to edit the search text but still can’t load widgets?

chrawad
chrawad Purchased

? Any ideas on what I can do to get the widgets to work?

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I con only upload 63 projects per portfolio, is there a reason its like that? Can we enable more by any chance?

Sara_p

No reason, please open a ticket, maybe is a bug and you are the first customer with a lot of projects :)

Default-user

Sara, it has been 5 days and I have not heard back from anyone. Can you please advise?

Sara_p

Please provide me your ticket number, thanks :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I have an issue with the sizing when you have to ‘clear selection’ to see the size. It just sets on Large and most clients don’t know and go away because they don’t know there are other size available. Can you help me with disabling that?

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello. how to disable the shopping option, I just want to display the products and it details only.

thx Matt

Sara_p

You can turn off the add to cart button and the cart on the top area in the theme options panel :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Thanks for a great theme!

My questions thus far are how can I get the full background slider to appear on my homepage? Also, what are the recommended dimensions of the images in the home row widget boxes on the homepage?

www.boskyoptics.com

^My page

Thanks!

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

after I install and active the theme, my wordpress totally turn to white screen of death, how can i fix this?

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
markings Purchased

I hope I get an answer soon, I dropped in a ticket in which I explained having trouble with the Revolution Slider on the homepage, as it falls over the menu sometimes and then jumps back down and whatnot…

Also had trouble with a random header that started appearing on product pages and other pages while we didn’t have a header set up.

Hopefully we’ll hear from you soon, otherwise; great theme!

Sara_p

Please provide me the ticket number so i can check if my developer already fixed or checked your issue. thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi!

I like your theme and I would like to buy it. I checked html code and css files of your theme in validator, and there are many errors

HTML (13 errors): http://validator.w3.org/check?uri=+http%3A%2F%2Fdemo.yithemes.com%2Froom09%2F&charset=%28detect+automatically%29&doctype=Inline&group=0

CSS (891 errors): http://jigsaw.w3.org/css-validator/validator?uri=http%3A%2F%2Fdemo.yithemes.com%2Froom09%2F&profile=css3&usermedium=all&warning=1&vextwarning=&lang=en

Will you fix all these errors?

Sara_p

These are not validation errors of the theme, these errors are related to some plugins we use (the color picker in the live preview, the sliders and so on) :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
zitoune67 Purchased

Hello, did I install the last update on my shop and do I note that I do not have any more the rollover on the images, whereas before that was present, there with you it an adjustment particular to carry out ?

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Has been a member for 0-1 years

Hello,

I am trying to use and figure out your Room09 theme (Black & White) and i am stuck after installing, how can i get the same look and feel of the theme with the dummy data as you have shown in the demo. Plus i am enable to find the sample data for the Black & White theme. Can you share the link and instructions.

Many Thanks,

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
sgcloset Purchased

Hi Sara,

I’ve problem with my room09 theme and it seems very slow on loading and it takes more than 1 minutes to load the front page. I’ve try to open a ticket and they suggest to use a cache plugin, which I’ve already installed WP Super Cache with a CDN enable.

How can I solve my problem ?

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
Pumatiger Purchased

Hi Sara,

I would like to use Revolution Slider as background slider. Because this slider has some great captions in it.

It seems i can only use the background slider of the theme because i can’t select the revolution slider.

Regards

Pumatiger

Sara_p

I’m sorry but is not possible to use the revolution slider as a background slider without to edit the theme files. Is an hard customization, i suggest you to hire a wp developer that can helps you to customize Room 09. thanks

Default-user
Pumatiger Purchased

Alright thanks for telling me. Will this feature come to room 09?

Sara_p

No, i’m sorry.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United Kingdom

Hi, this is such a delicious theme, seriously.

Before I buy, can I ask,

  1. Does it come with the layered PSD files?
  2. Are there any plans to support high resolution in the future? (like your other themes)
  3. Umm.. there was another question but I can’t remember :D

Thanks in advance

Default-user

I remember the last question… Does it support child themes?

Sara_p

1. Just the home page PSD. 2. Maybe, we are not sure about this at the moment. :) 3. Yes :)

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
Pumatiger Purchased

Hi there,

In the yith shortocdes you can make columns.

What I want to do is set the mobile width to 900 pixels that the stack will overflow.

Do you know which code i have to use? I started looking in responsive.css and bootstrap.css. I can’t get it done.

Thanks in advance

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
cacocorse Purchased

Hi! nice theme! I have a problem with the contact form. I configured the mail destination in Contact Form Configuration (Receiver(s)) but don’t send the email … thanks!

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Spain
Fransnl Purchased

HI,

I want remove the wp bar, I was reading here that you will add also an option to hide the wp bar….Please I canĀ“t find the option !!...Can you tell me where can I hide wp bar?..

Thanks !! :)

Sara_p

In the last version of Woo Commerce they removed the option to hide the wordpress bar :( but we are already working on this and we will send an update with a custom option to hide it.

Default-user
Fransnl Purchased

Thanks Sara… do you know when more or less, update this? Thanks !!!

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