Sara_p

Sara_p supports this item

Supported

1475 comments found.

? i can’t view issues in this page, everything works fine..

Hi Sara, I purchased this theme back with version 1.4.0 and i can access any updates. Can you advise on how to get the updates for this?

you don’t have the “purchased” ribbon next to your name, it means you used another account to purchase this theme.. please check :)

Hi Sara,

Thankyou for your response. I previously had a different account which must have been the one used to make the purchase but I no longer have access to this account as with the business switching to corporate email addresses I can not get the email to reset my password.

Is there any other way to get the update without having to purchase the theme again? I truely love this theme but i would like to update it as we are currently updating the website and the current version does not work with the updates wordpress version.

You can view my site at www.sweetpins.com.au as proof that i do currently have the theme and not just trying to scam a free copy from you.

Regards,

Lidia

I’m sorry but i can’t help you for this, i can’t provide you the theme out of themeforest and i’m not able to switch a license from an account to another, this is not my site :( you need to get a new license.

pages not work for search result.for example i search for category and result show 5 pages. so 2 , 3, 4 , 5 pages not work. only show 1 page.

Hi, write a ticket on our Support Desk so we can see what’ s wrong in your installation directly.

i am facing one more problem i want to remove logo background. and i am also using .png extenstion. so how i can do ?

You can set everything about background in the edit page on “Page Settings” box inside “Body Background” tab.

Hi, when will the woocommerce 2.4.12 support be added?

Hi there, we will release a Room update within 1/2 weeks, that make theme compatible with WordPress 4.4 and WooCommerce 2.4.12 / 2.5.x

Hi, After updating to WordPress version 4.4, and also update to the latest version room09 theme, the display on the homepage does not look good.

Three days ago I’ve contacted your support with the ticket number (Support request #70156) , but I have not received a reply. Are you able to help see my ticket? Thank You.

Hi Phinos, sorry for the late response, your ticket was answered, take a look :)

Hi, Thanks for your fast reply. My ticket has been answered. :D

you’ re welcome :)

Hi Sara, any chances with the upgrades to have lowered the number of total requests per pages, I mean it kills huge amount of CPU.

Hi there, Room09 have many features, first you can see to disable features you don’ t use, aniway others client usually solve this using a good cache plugin like “W3 Total Cache”.

Hi Sara or Andrea,

Any news about the update for the latest Woocommerce and Wordpress version?

Hi there, Room09 update should be released within this week or on first part of the next, stay tuned ;)

Hi there, are there any how to (for functions.php) for removing some unused ctp’s like Logos, Services, Teams, Portfolios etc. thank you.

yith-andrea

yith-andrea Author Team

Hi there, to disabled you can try to remove( don’ t rename ) the file inside “core/yit” directory. Eg. for portfolio is room09/core/yit/Portfolio.php

Hello, I have installed version 2.1.4 But I see at version 2.0.3. there are a couple of Yith tools added like Advanced Reviews, Cart Message and so on. Where Can I find these plugins so I can installe these also?

yith-andrea

yith-andrea Author Team

Hi Michel, you can activate those plugins trough “YITH Essential Kit for WooCommerce #1”

Can I use this theme as a multi-vendor marketplace?

yith-andrea

yith-andrea Author Team

Yes, you can do it using a plugin like YITH WooCommerce Multi Vendor

box2211

box2211 Purchased

Hi! When will room09 be ready for WooCommerce 2.5.0? Pls. let us know.

yith-andrea

yith-andrea Author Team

Hi there, last Room update it’ s ready yet for WooCommerce 2.5.0

box2211

box2211 Purchased

Hi Andrea, just to confirm:

Room09 Vers. 2.1.4 is ready for WC 2.5.0.

Right?

yith-andrea

yith-andrea Author Team

Hi there, yes it ;)

vqsrule1

vqsrule1 Purchased

Need some advice please. I recently added some products to my site using WP All Import which I normally use to import products. However, the product pages are not displaying properly. The product description is being duplicated on the top left of the product pages. Please see links below. Per the plugin developer (All Import) the issue seems to be caused by the quotation marks used in the product descriptions. They also stated they don’t have any control over how data is displayed on the front end of the website. That all they do is import the data to the database, then it’s up to my theme and/or plugins to display it on the front end. I’ve used this plugin before to import products without any issues and many of those other products have quotation marks in the descriptions to list dimensions etc. and they display just fine. Any suggestions? Is this a theme or maybe a WooCommerce or WP issue?

http://decomars.com/product/78h-premium-cat-tree-ultra-soft-faux-fleece-x7805-goldenrod/ http://decomars.com/product/52h-classic-cat-tree-faux-fur-a5201-beige/ http://decomars.com/product/silk-like-fabric-cat-bed-light-apricot/
vqsrule1

vqsrule1 Purchased

Thank you very much. I have submitted a support ticket.

vqsrule1

vqsrule1 Purchased

Hello, I opened support ticket #72064 on yith website but have not yet heard back. Could you tell me if someone’s working on it and how soon can the issue be resolved? Thank you in advance for your assistance.

yith-andrea

yith-andrea Author Team

Hi there, sure I will check about this.

hbit

hbit Purchased

Hello, Is the latest Room09 version compatible with WC 2.5.1?

yith-andrea

yith-andrea Author Team

Hi hbit, yes it is ;)

hbit

hbit Purchased

Andrea, What did I see today, WC 2.5.2….. What about this version? :)

yith-andrea

yith-andrea Author Team

Hi hbit, we scheduled yet an update for this last WooCommerce version, stay tooned ;)

Is the latest version compatible with Woocommerce 2.5.x? In your details, I only see compatibility with 2.4.x…

yith-andrea

yith-andrea Author Team

Hi david, yes the last version is compatible with WooCommerce 2.5.x as wrote in the changelog.

Ah, thank you for your quick answer, I overlooked as the date of Woocommerce is from 18/01/2016 and your update is from 09/01/2016. Maybe good idea for you to update the info of the theme on the right side (Compatible With: WooCommerce 2.4.x)

yith-andrea

yith-andrea Author Team

yes david, unfortunally we can update the info on the right side untill ThemeForest don’ t provide the tag for WooCommerce 2.5.x, anyway you can always read compatibility info on the changelog .

by
by
by
by
by
by