1262 comments found

Ciao Sara, il problema è che quando entro nel pannello wordpress mi segna che devo aggiornare il tema child che è ancora 1.4, inoltre mi da un piccolo problema alla pagina di login che risulta disallineata tra lo sfondo e le caselle di testo in fase di entrata, mentre e perfetta in fase di logout(?), questo mi lascia perplesso. Grazie del tuo aiuto

Sara_p

Ma hai aggiornato il tema caricando i files tramite FTP? E’ veramente strano.

Ti consiglio di aprire un ticket nella nostra area di supporto. Registrati nel sito http://www.yithemes.com e attiva il tuo tema qui: http://yithemes.com/theme-activation/

Dopodichè nella pagina “get support” apri un ticket fornendoci le tue credenziali di accesso. Puoi scrivere in italiano ;)

Hello, no one is answering my questions on the help desk you sent me to! This template is not working correctly, there are tons of bugs. I am going to bring this matter up with theme forest if nothing is done to fix this TODAY!!!!

Sara_p

Please provide me the ticket number. Usually we reply in max 24hrs so you have to wait. thanks

Default-user

I got an answer, thank you. I am still having trouble with this theme, the pages are not looking right and it is frustrating.

Sorry to say but the german translation added to v1.5 is somewhat “rough” unfortunately. Mostly grammar, some typos, some just not precise, so far one layout problem. :-(

Sara_p

I’m sorry :( an user send me the language and we added it in the theme package, we can’t check the translation files. If you will improve the language and you can send us the files, we will add you in the thanks list :)

Default-user

I understand. I did translate the front (user) end but have neither the need nor the time to do it for the back (admin) end. Sorry.

Sara_p

Thank you :)

Hello Sara, Can you tell me the dimensions of the images for the revolution slider?

Sara_p

You can set the size of the images you want when you create the slider, customize the width and the height. We use images with a 1920pixel width :)

Hi Sara,

I’m having difficulty changing the navigation font color. I tried doing it via the theme options but for some reason it wasn’t working.

Am I simply missing something? Thank you!

Default-user

Figured it out! Sorry!

Hi, I have everything looking good… but one thing I cannot find… Where can I edit the theme for the testimonial section? Right now the Name for the testimonial is linking to the full testimonial… and this [...] does not…not many people will know to click the name at the bottom… so if you tell me where this code is I will go edit it myself to replace [...] with a clickable link to read more..

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain what do you need.

Thanks!

doogy2223

I have posted a request ticket on the site with no response… Request #26922

HI, I can’t get the zoom plugin to work, it is installed and enable. Wordpress 3.7.1 italian.

I am in local on MAMP, does’ it work in local or just in remote. Thanks

Salve non riesco a far funzionare il plugin zoom sui prodotti Wordpress 3.7.1 versione italiana. Sto lavorando in locale con MAMP, puo’ essere questo il problema?

Grazie

Sara_p

Non saprei. Ti consiglio di aprire un ticket nella nostra area di supporto e chiedere ai nostri sviluppatori.. purtroppo non ho le competenze tecniche per risponderti :)

Registrati nel nostro sito: http://www.yithemes.com e attiva il tema qui: http://yithemes.com/theme-activation/

Nella pagina “get support” puoi aprire un ticket (in italiano) :)

grazie

hi, im try to add new products

and when i added a product

the image area is displayed twice

like this http://pajindia.com/product/tops/

is it some setting that i missed or a mistake i made while setting up the image?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

hi, im try to add new products

and when i added a product

the image area is displayed twice

like this http://pajindia.com/product/tops/

is it some setting that i missed or a mistake i made while setting up the image?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

On the products page, can the sidebar be changed to display product categories rather than, or in addition to, the filter, color, size and compare options? Also, I noticed that in page “Home X” the slider panels don’t link to anything. I assume that this is just not setup in the demo version and that these can be set to link to any page. Is that correct? Thanks for your help.

Sara_p

Yes, you can add a link in the slider.

You can use everything in the products page, but you will have the same sidebar on each product page, is not possible to have a different sidebar on each page :)

Hi. Please I would like to know if your theme supports php version 5.4. I am having issues with my website after my hosting provider upgraded my account to php 5.4.

Sara_p

Yes, the theme works with this php version.

I suggest you to open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Hi, would like to find out if the section where the slideshow is, can it be reduced in size accordingly? Right now, there is the huge slideshow, before the products are being shown. Was wondering if the theme allows the size to be reduced or removed so that the products show up straight?

Sara_p

Sure, you can set the width and the height of the slider in the theme options panel ;)

Hi i need your help, i’m working on an Arabic website with Room09, now i need a lot of stuff from left to right like the most important thing the menu and logo the logo needs to be on the right and the menu to the left…

Please i need your help

Email me on siprecordings@gmail.com

Best regards

Sara_p

I’m sorry but we not provide support on this. We can’t help you to change all the CSS to make the theme right-to-left. I suggest you to hire a wordpress developer for this… hope you can understand, we have to provide support to a lot of users and we can’t spend time to customize Room for each customer :(

streetkingz

Can you at least tell me how to remove the share-buttons on the blogs

Sara_p

On Room09 > Theme options > Shop > Products page > Show share icons :)

Hi i need your help, i’m working on an Arabic website with Room09, now i need a lot of stuff from left to right like the most important thing the menu and logo the logo needs to be on the right and the menu to the left…

Please i need your help

Email me on siprecordings@gmail.com

Best regards

Sara_p

I’m sorry but i can’t help you. I already said you that i can’t provide you all the css rules to edit all the theme, and you replied “i only need on the top the menu to the left and logo to the right”, so i helped you. Now you need to change the widgets order, and also the order of the page content. This is not easy, you need to work on the theme structure.

I suggest you to hire a wordpress developer that can helps you for this.

thanks

streetkingz

Why not, i paid for this template and i need help, now i’m stucked because of your principals. I ask you again … please help me

Sara_p

When someone ask me if the theme is RTL compatible i reply “you have to create yourself the css files for this because we can’t provide support to change the theme structure”.

We can’t provide support for this, we provide support for bug or theme issues. As i already said, make the theme RTL require a lot of time and work. I’m sorry.

Hello Sara, where could I download Revolution Slider Plugin? I would like to upload it by Filezilla, but there’s no external link suggested in theme documentation. Could you please help me?

Thanks in advance, Giulio

Sara_p

Ciao, lo slider revolution è già inserito nel tema, non devi fare niente :) Nel menu a sinistra del pannello di amministrazione trovi “revolution slider”, qui puoi creare e configurare gli slider.

Default-user

Ciao Sara, grazie per la risposta. Il plugin non sembra installato perchè esce un avviso in alto con scritto “This theme requires the following plugin: Revolution Slider”. Grazie in anticipo, Giulio

Is there a way to get the cart to not show a shipping value until someone has entered their details into the shipping calculator?

Sara_p

It seems this is not possible, i’m sorry.

I have posted a request ticket on the site with no response… Request #26922

Hi, is there a plugin I need to use to get the breadcrumbs working? I cannot get them to show on site for some reason. Thanks!

Sara_p

You don’t need plugins, maybe you have some issues..

please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Hi there, is there any way I can offer catalogue mode on a per-product basis. For instance I have a select number of products which I do not want to sell online but want them listed on the website and also have the ability to put an enquiry form on these items.

Thanks in advance :)

Sara_p

You can hide the add to cart button on ALL products, not only on some products :)

When i look at the site from older versions of IE it appears the css is not correct! Do you have any idea why this could be happening?

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