1190 comments found

Spiri Purchased

Hi, Sorry to say this but the german translation is horrible. You should take it out … not only that there are many grammatical and syntactical errors, many words make no sense … it must be an google translation or something.

Sara_p

We added the translation because an user sent us it… we can’t check each translation :( if you translate the theme in german and if you want to send us a better translation, we will be happy :) thanks

Hello, I would like to have a filterable portfolio such as you have: http://demo.yithemes.com/room09/pages/portfolio/filterable/ However, when I choose the shortcode “filterable portfolio” on my website, it looks like this: https://dl.dropboxusercontent.com/u/21435804/KKH_screenshot.PNG Could you help me with that please? Thank you

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Kibwezi Purchased

Hi,

I need to customise the text on the Customer Order Note box.

Could you tell me which file to access for this?

Thank you in advance.

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your needs.

Thanks!

flaow Purchased

4 months ago ryanm100 asked why the Home VIII has not come through with the sample content.

You answered was to submit a ticket to http://support.yithemes.com

but I can’t find the answer on the support site

regards

Default-user
flaow Purchased

I found this but could you please tell me more For HomePage VIII, you will set the page as Shop in WooCommerce > Settings > pages

regards

Hello..I have purchased this theme three days ago..I have got a product code which i entered on yithemes to activate it. But its not happening..I have some issues regarding menu section. I need to customize it completely. Please help me with this asap.

redefineinfotech

is it necessary to the theme should be working online??.. I am developing in localhost for now. I will transfer it later. Sara this is my product code,please check.

661fe69a-6727-4d57-ad3f-332dcfa0575c

redefineinfotech

Hi sara..theme activated successfully today. Thanks for the support.

I updated the theme, but the slider on homeIX covers the top row of products. Any way to fix this?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

BUG TO UPDATE MY THEME Room09 TO VERSION 1.5.0

When updated the Theme for the most current version appeared an alert on the screen telling you to update the plugin “yith_magnifier” that would be zipped in room09/theme/plugins / folder the problem is that the new version of the theme Room09 not come with the plugin “yith_magnifier “upgraded.

What should I do?

See below for pictures of Bug: http://i.cubeupload.com/R39XL9.png http://i.cubeupload.com/KuTipN.png

URL’s theme is www.joias.impactum.com.br

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Nice theme. :) We’ve been using Prestashop and looking at moving to WP eCommerce platform. Just needed to know, with your help of course, what would be the difference between buying a WP theme then adding Woo Commerce plugin Vs buying a theme like yours?

Appreciate your help. Cheers.

Sara_p

I don’t know why but we don’t see this issue. So i don’t know how we can fix something that we can’t view :(

Default-user

Are you able to post a screen dump of your Galaxy?

Hi, i have updated the compare plugin to version 1.5 and since that it is only working for logged in customers! Can you may fix that please. I have also written to the forum a couple of days ago but i didn’t get any answer thats why i try to get some response here.

many thanks

Sara_p

We not provide support in the forum, you have to open a ticket.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

I cannot find how to get rid of the image banner on the product categories page. Please advise on where I can find the settings to remove this

http://www.jescar.com/wp/?product_cat=25-piece-set
Default-user

I removed the image but there is this big gap. Where is the ability to edit this page?????

Sara_p

what do you mean with “gap”? Maybe i can provide you some css rules to edit this area, if you explain me what do you need :)

Hi, I seem to have a styling issue with the email field popup on the website I am in the process of building.

please see private message for the address.

You will notice once you type in the email address that it does now show up, once the subscribe button is hit it then shows an error – saying blank email address.

Please can you help me ASAP??

Many thanks :)

Sara_p

please provide me thue ticket number so i can check.

Default-user

Hi the ticket number is #27960 I believe it still hasn’t been assigned to support – any help appreciated. Thank you

Sara_p

We provided you the solution for your issue and we are waiting for a reply :)

Hi, can you please tell me how to change size of Cloud Tag from home Side Bar? thanks.

Sara_p

i’m sorry but i don’t understand …what do you mean with “cloud tag”?

I’ve purchased the theme. The german translation is horrible! But this is not the reason I write. I’ve a question: Are there no product images or other images in the demo content?

Kreativfuzzi

I’ve installed all files, but there are no images in the theme.

Sara_p

We added the translation we received from an user like you, so I’m sorry but we no speak deutsch :)

We not include the sample images, I’m sorry. We purchased the images on Fotolia and we can’t redestribuite them.

Kreativfuzzi

Okay, how can I change only the backend language in english? The German is horrible.

I purchased the Tyrion theme. Is there any way I can include the “Homepage X” slider from the Room 09 theme into Tyrion? Any help would be appreciated. Thanks.

Sara_p

We will add this slider in the next update :)

andrux Purchased

Hi, the “add to cart button” is not visible in the product detail page, I’ve enabled “Enable shop features” and “Show Woocommerce Cart” in the room 09/Theme Option/Shop. But I’m not able to add products to cart.

Sara_p

? do you fixed?

andrux
andrux Purchased

I’ve fixed it with a new clean installation…thanks

Sara_p

:) great!

Hi, is this theme compatible with the new WooCommerce 2.1?

Also there are coming WPML for WooCommerce with currency switcher, is it possible to chose if use currency switcher instead of language switcher? (One of the news is that you can have different currencies without connect them to a specific language)

Thanks!

Sara_p

Yes, is compatible with the last version of Woo Commerce. And usually our themes working great with the woo commerce extensions so i think no issues with the currency switcher :)

Default-user

Perfect!

My question was if there will be any currency switcher like the language switcher in the theme?

Sara_p

the currency switcher available for woo commerce is a widget you can use in the sidebar i think, if you check is not like the language switcher..

Hi thanks for getting back. I opened the ticket but have had no reply – the matter is fairly urgent. Could you tell me when I can expect to hear back from someone please??

Sara_p

please let me know the ticket number so i can update you :)

Default-user

Hi the ticket number is #27960 I believe it still hasn’t been assigned to support – any help appreciated. Thank you

Hi! I’m helping a client of mine with this theme and I wanted to hide the add to cart button when the price is set to 0, I have done this successfully in the product page with the following

add_filter( ‘woocommerce_variable_free_price_html’, ‘hide_free_price_notice’ );

add_filter( ‘woocommerce_free_price_html’, ‘hide_free_price_notice’ );

add_filter( ‘woocommerce_variation_free_price_html’, ‘hide_free_price_notice’ );

/** * Hides the ‘Free!’ price notice */ function hide_free_price_notice( $price ) { remove_action( ‘woocommerce_after_shop_loop_item’, ‘woocommerce_template_loop_add_to_cart’, 30 ); remove_action( ‘woocommerce_single_product_summary’, ‘woocommerce_template_single_add_to_cart’, 30 ); }

return 'Please inquire for pricing';

However, the loop does not hide the add to cart button, it still shows on general shop page and category pages. I have also tried hiding the add to cart button for all products with the following:

add_action( ‘woocommerce_after_shop_loop_item’, ‘remove_add_to_cart_buttons’, 1 );

function remove_add_to_cart_buttons() { remove_action( ‘woocommerce_after_shop_loop_item’, ‘woocommerce_template_loop_add_to_cart’ ); }

and still no luck. Is there a way you can help me disable to add to cart button for your theme?

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Kreativfuzzi

No help? And now, I’ve another problem: If I visit the site with the template, I can’t scroll down. On other sites like “Shop” it is no problem.

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Hi, still waiting for a reply via support??? Please can someone help??

Sara_p

please provide me thue ticket number so i can check.

Default-user

Hi the ticket number is #27960 I believe it still hasn’t been assigned to support – any help appreciated. Thank you

Sara_p

We provided you the solution for your issue and we are waiting for a reply :)

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