122 comments found

galleryj Purchased

Hi,

I can’t see how you choose fonts for different sections? I can only see font colour. I want to change the font used in the menu and also for headings.

Thanks

ait
ait Author

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user
galleryj Purchased

I have posted my question there again but there is no response so far. It would have been a lot better if you could have answered the question here but then referred me to the support forum for future questions. I could have then progressed with my work this morning rather than another long wait for an answer.

Thanks.

Thanks so very much for such a quick response and an awesome theme. Just purchased .. Since I am currently using another theme, should I delete it first before I install this so that the site looks clean , or it does not interfere with your theme if I just activate your theme and leave the other theme alone . Thanks for your time, and looking forward to working with you and with the theme have a a great weekend :)

ait
ait Author

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Nice theme. Congrats! Good luck with your sales!

ait
ait Author

Thanks you :)

Yet another GREAT LOOKING AIT THEME , Yet ANOTHER impossible to configure/missing files theme… I am sorry guys but I have bought many of your themes, every time spending HOURS on theme or posting questions on forums… IF I do get answered, I am getting vague answers that don’t even make sense as far as my question goes…maybe you all don’t speak English well ? Now this last theme is missing template files ? Where is the homepage template file you instruct to set as ” homepage ” it doesn’t even exist… Second, don’t tell us that you have ” demo ” when it’s not even complete? Give it all or don’t give any, it just keeps misleading people..especially when instructions aren’t even clear… I have been a member of themeforest since 2008 and have bought over 500 themes along the way so I am used to configure themes… Yours are by far the most incomplete and difficult to deal with…without mentioning poor support… Sorry but this was my last theme from you… What’s good looking if you guys can’t even figure out your own stuff… You are only burning bridges…

ait
ait Author

Thanks for your comment. Rounder does not include Homepage template, please use Default template instead. Installation instructions are generic and apply to all our themes.

If you have any other questions or issues, please post to our support forum. Our dedicated developer will help you. Thanks.

chickscanfly

YOU FAIL to mention that when importing demo content, you need to make sure TO NOT check sort by “Organize my uploads into month- and year-based folders ” so MAKE SURE YOU UNCHECK before importing demo content! How can you guys MISS SUCH AN IMPORTANT SETTING IN ALL OF YOUR THEMES ???

ait
ait Author

Sorry for that, our themes usually include placeholder images only that should be changed anyway. This setting may vary from theme to theme.

Thanks for the suggestion, we’ll update the Rounder documentation based on it.

galleryj Purchased

Guys,

There are a lot of questions posted by myself and others on your support forum about the Revolution Slider. We cannot get it working and the instructions are extremely unclear. I would actually say the steps laid out in the documentation are incorrect.

I have set up numerous Slides in the Revolution Slider but when i try and select Revolution Slider from General Settings or Home page settings it says ‘No Sliders Found’.

I have sent Ivan admin details to see why via your support forum. Please could you spend some more time answering questions because there a lot of frustrated customers at the moment. The theme looks great but compared to others (and I buy hundreds) it’s very complicated to set up. It really should not be this difficult to set up a slider on a homepage.

Thanks

ait
ait Author

Revolution slider is a plugin that we implemented to our theme, you can get more information on the following urls:

http://wpmu.org/revolution-slider-a-premium-drag-and-drop-slider-for-wordpress/ http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380

I have forwarded your questions to our developer. sorry for the late answer, we’re not working over weekends so Mondays are always busy.

Thanks.

First of all, AIT FAILS to mention that when importing demo content, you need to make sure TO NOT check sort by “Organize my uploads into month- and year-based folders ” so MAKE SURE YOU UNCHECK before importing demo content!

I was able to extract the images from their demo site here is zip file ” http://cl.ly/2R1g2N3c1B0q” open the zip and load all the images to UPLOADS folder directly via FTP

Unacceptable how they miss such a crucial detail in the instructions!!!

Contact me if this isn’t clear..somebody has to give SOME HELP HERE no ? lol

Once you do have all images uploaded, download this file and import to slider1 ( make sure your fist slider you create is called ” Slider1 ” and slug ” slider1 ” then save…go back to Slider and click on Slider1….Go to the bottom and simply import this file as is ” http://f.cl.ly/items/1N1k2C2S1B3b010c1i07/revSlider.txt.html ” save as html! Then update slider and VOILA it works perfect! Proof here

http://cl.ly/image/1I0i1D0m1W3b

Hope this helps you guys…

ait
ait Author

Thanks for the message. Slider export was not primarily included in the theme as we thought that everybody will make their own slider anyway.

We’ll release an update with Slider export included and we’ll also update the documentation based on your suggestions.

Sorry for any inconvenience caused. Update will go out today.

Glad to hear ;0)

ait
ait Author

Update has been sent now. It should be approved in few hours. Thanks again.

After reading all the horror stories about how dysfunctional this theme is, I’m very weary to purchase. It sounds like mostly everyone is having trouble configuring it. Has anyone who’s already purchased this theme had a good experience or can at least vouch for the fact that this theme is complete and easy to setup? This question is mostly aimed at existing buyers not the developer. Thanks!

ait
ait Author

Thanks for your question. We have a support staff that is helping people to set up themes. Feel free to register there, our developer will help you. Support forum is open from Monday to Friday as we don’t work over weekends.

galleryj Purchased

@danasuds.

I have to say I’ve moaned a bit about this theme since i bought it. The documentation was slightly misleading in parts because it covers a variety of their themes and so was a little confusing. However, the community over on their forums is good and everyone who had the same problem helped each other out.

I think the AIT guys realised their documentation was a problem and have improved it immediately. They also responded to problems people were having with the revolution Slider by immediately releasing an update with the slider content that was required.

They logged in to my FTP and fixed an issue I had without delay. I think the theme is actually very cool. There were just a few issues straight after launch which have been fixed. They could perhaps increase the amount of support workers they have answering questions though!

Re. Your question about setup. The latest version is very easy to set up. You should have no problems at all.

Hi

I would also like to purchase the messages are a bit worrying, any other positive feedback?

Looks like a great theme

ait
ait Author

Thanks for the message. We’ve included slider export file into the package. It was not included previously as we thought that everybody will drag&drop their own stuff into the slider and not use our demo one for production.

tinavive
tinavive Purchased

ok i have just purchased i hadnt seen the message below from @chickscanfly erm hope all gets sorted thanks

tinavive Purchased

hi

how do i remove the thumbnail on revolution slider on revSlides list i added a thumbnail which i cannot remove thanks

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

jjcutt Purchased

Support site wont let me add the purchase code… so I cannot start a ‘discussion’ over there.

I am having problems with the Sub page slider. I imported both slides for Revolution and got the home page slide working (revSlider) but the (subSlider) is not working on any of the other pages (and that header image is missing). Deactivated all my plugins and nothing… Am I missing something?

ait
ait Author

Got it thanks, just sent you a reply. You were already a member on our support forum in 2010. If you already have an account on your nickname, it won’t register you again. You have to log in and only register your new purchase. Thanks.

jjcutt
jjcutt Purchased

Thanks for the reply and email. Logging into the support site is not the problem… when I add the purchase code I get this error message “The purchase code is not for the signed-in user!”

ait
ait Author

Got your mail, thanks. I thing there’s no need to duplicate all messages here :)

evoke07 Purchased

Hey,

For anyone looking to purchase this theme. I was hesitant from the comments but the documentation clearly outlines how to set it up. It probably wasn’t like that before but most of the comments are issues that are fixed in the documentation now

The documentation and all the files make it a 30 minute install. To be fair, the revolution slider is very tricky and technical if you have not used it before. The imports make them work right away and then you can have fun editing them.

Thanks earlier purchasers for the feedback so that it wasn’t a headache for me to install like the demo. All the issues you have addressed are now in the documentation and files needed are available via download.

ait
ait Author

Thanks, appreciate your comment.

evoke07 Purchased

One situation I find myself in – When I assign the post page a page that has a working sidebar – it turns into full width and the sidebar disappears on that page – which is the main page to have it on.

Was there a fix for this? I didn’t see this issue in the forum?

ait
ait Author

Thanks for the message, I’ve forwarded it to our developer, he’ll have a look at we release a fix. For faster response please register to our support forum, our dedicated developer will help you with your questions. Thanks.

ait
ait Author

If you assign a page as a post page, sidebar will be automatically loaded from Blog sidebar widget area as this page is becoming a post/blog. It’s not a bug, it supposed to be like that.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

evoke07 Purchased

Ahhh, okay great. I guess I overlooked that because it urns into full width when there is no widget in the section so I assumed it was a page template issue. Thanks!

Can I change the Database Prefix to a custom prefix like “wp_123456_” fpr security reasons??

ait
ait Author

Hi,

Yes you can, no problem.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Hi, i did, how long does it take to respond? This is urgent as I need to Change the Prefix or leave it! Can I change the Defualt DB Prefix or not?

ait
ait Author

Yes you can change the prefix, no problem. Sorry already answered your question in my previous post. Thanks.

Thanks!

evoke07 Purchased

Hey,

I can’t seem to get the Grid Gallery Shortcode to show more than 25 items – it just keeps loading and loading and nothing show up including my subslider

This issue has not been addressed in the forum. Thanks

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Hi, can i set a static page under the slider on home?

ait
ait Author

Yes that’s no problem. Thanks.

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