122 comments found

nhubley Purchased

Hey I just posted a discussion thread on you main support site. It is concerning install shutting down my database.

ait
ait Author

Thanks for the post, I’ve forwarded it to our developer. He’ll have a look soon.

Default-user
nhubley Purchased

Hey it’s about a day later and no reply to my support ticket. I knot iced that you only worn Monday to Friday. I would like this resolved.

ait
ait Author

Sorry we only work Monday to Friday as you mentioned. Our developer will have a look at your question soon. Thanks.

have you clear and exact document? i have no idea with yours. make me huge confuse. thanks.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

After 2 days work, I can’t configure revolution slider. I have a wp multi site setup and this theme is not compatible with wp multi site. And their support is awful.

ait
ait Author

Please post your question to our support forum. Our developer will assist you. Thanks.

Hi,

This is a beautiful theme and a job well done. I do have a concern though regarding the adaptive design as it appears on an iPad. The layout does not rescale correctly as one changes from portrait to landscape mode. Parts of the page are cropped and the user is forced to pinch and zoom out to see the entire width of the page. A properly designed adaptive layout is supposed to adjust its width / content depending on the device and its resolution.

Can you please confirm when you will be able to fix this issue as I am seriously considering purchasing it?

Thanks

ait
ait Author

Thanks for your message. Theme is adapting to mobile screens e.g. for iphones or android phones. Theme does not adapt to iPad screen as it is designed to fit 1024 width screens. Thanks.

Hi,

Hopefully you can help. I have a client who a needs recruitment site. She likes yours. She requires a couple of ‘upload file’ areas for CV and job specs i.e ‘Fill in your details and upload your CV/Job spec’. Is this something I can do within Rounder or is there a separate add on I can use with your site?

Thanks David.

ait
ait Author

Hi David,

You can use Contact Form 7 plugin and it’s built in upload functionality. We recommend this plugin as we’ve styled it already. It’s used on Contact page. You can read more about upload on the following url: http://contactform7.com/file-uploading-and-attachment/

Thanks.

Default-user

That’s great. Many thanks. David.

tinavive Purchased

hi

are there differnt instructions to update the theme? Or how is it done please

ait
ait Author

Thanks for your message. Our developer will have a look at your questions soon.

tinavive
tinavive Purchased

hi sorry but still no response to any of my questions?

ait
ait Author

Sorry I can see that your questions are answered now. Our support forum is open from Monday to Friday only, we don’t work over weekends. Thanks.

Hi,

that’s an amazing theme. I’m considering buying but I have one issue: The heading which comes up when you go into category e.g. Portfolio = Grid Portfolio You are here: Home » Theme Features » Grid Portfolio Can this be removed? I would use the theme for a review blog and I don’t need a heading saying Blog Post above the actual post heading.

Thanks

ait
ait Author

Yes, we can help you with that on our support forum. It’s a question of removing one line from the template. Thanks.

A few presale questions …

1. Does the theme work if i use the following code to rename my wp-content folder ?

define(‘WP_CONTENT_DIR’, ABSPATH . ‘page’);

2. Is it possible to get a full responsive version of that theme instead of a adaptive version?

3. Are there any AIT THEME brandings in the backend ?

4. Is it coded with SEO best practise in mind or is it required to use a plugin like YOAST or WPSEO ?

Thanks

Shorty

ait
ait Author

Hi Shorty,

Thanks for your questions. Please see my answers below:

1. Sorry that wont work.

2. Theme is designed to adapt only on mobile phones. We don’t plan to make it adaptive on iPad for example.

3. You can change branding directly from the admin panel.

4. We recommend using Yoast plugin, it works great with our themes.

Thanks.

Hello, I’d like to buy this theme, but I’ve seen that many of your customers have troubles with installing and customizing the theme, do you offer a refund in case I have same issues?

Thanks in advanced for your response.

ait
ait Author

Thanks for the message. All comments are 3 weeks old as people were having issues setting up slider. We’ve included a demo slider into our package as per customers requests and haven’t got any comments since then.

Regarding refunds, we’re not processing any transactions, all money go to Envato. You’ll need to ask on their support forum what’s their policy. Thanks.

hey is there any sort of fix for dolphin browsers showing the services circles that spin as squares, cause it cant read the css3 styles ? can we make a fall back static image for mobile browsers like the alt image for the rev slider ? i dont mind getting stuck into the code ?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

hi, is it possible to customize sidebar for every page ?

bye

ait
ait Author

Hi,

Yes with Wiget Logic or similar plugin.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

NOW-MG Purchased
Need help getting a custom page a made to work in IE. I have a background that I want to be 100% width of the page and then content inside of that. It works in Firefox and Chrome but not in IE. Here is the url: http://wcorha.nowmgbeta.com/ Can you have a look and see why it’s not working?
ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

I love the “fun factor” in this site and…after reading about all the problems and then the “fixes”, I am ready to buy.

Few questions: What control do I have over the colors of the orbs in the header/slider. How many can I name; e.g. – Portfolio, Admin Settings, etc.?

ait
ait Author

These are all images, you can put there whatever you like. All elements can be controlled individually. Thanks.

ERROR ON WEBSITE : Revolution Slider Error: Slider with alias revSlider not found.

I have registered on your help forum however cannot register my product as i keep getting your fail “bonk” screen so cannot post. Also the theme looks slightly different to your help guide for example > AIT Dashboard > General Settings > Header ? isnt there.

Any help would be much appriciated

ait
ait Author

I can see that you’ve already posted to our forum. Thanks.

rayted32 Purchased

Well, now, I’m off to a good start: Bought it last night; got up this morning as if it were Christmas and I was about to open my presents. Started unwrapping it (installing the zip file), opened the box (installed it) and got a big lump of anthracite coal (Error message said it couldn’t find the style.css file).

Unzipped the file locally, opened the CSS folder supplied and found NO Style.css file (there are other .css files but NOT Style.css)

Now, do I have to wait until you guys recover from your New Year’s hangovers to get any help or are you going to get right on this? I’ll hold my breath. I’m starting to turn purple. I’m….......:crying:

ait
ait Author

Hi,

Please upload the zip file that is inside WP folder. Style.css file should be clean in the main zip file, it’s automatically generated from style.less.css after installation or if you click Save settings.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

rayted32 Purchased

Never mind. I figured out that the it all has to come from the WP folder, buried DEEP within the tree. Geeks: Please stop holding us all hostage with documentation that needs a special Flash Gordon decoder ring that pierces The Cone of Preconceived Level of Reader Knowledge FusterCluck…Silence! :-)

ait
ait Author

Just replied to your previous post and didn’t spot this one. Thanks :)

Hi Support,

I’ve bought legal your theme by themeforest but have problems by installing theme with Revolution Slider? by installin g i get some errors? Can you please help me. It could be that you see another account of me but i am a legal buyer and can give yoyu my license code as you want

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Hey guys

bought your theme and overall its pretty good…

However there are a few things that leave a lot to be desired

First is the demo slider setup…

without the help from a user that supplied DETAILED instructions on how to get images working (and the images themselves), this would have been a complete nightmare

Second is the adaptive layout

You state that the theme displays in iPad which is only half true You even have a picture of your theme displaying correctly in portrait mode when this doesn’t work properly. This needs to be sorted out.

If this theme was properly responsive, you would be on to a winner

Thanks

ait
ait Author

Thanks for your message. We’ve updated our documentation while ago regarding slider set up. We’ve also included demo content and slider content. Slider set up should not be a problem. If you’re having any issues feel free to post to our support forum.

We’ve tested the theme on iPad2, what iPad do you have? Please post more details to our support forum, we’ll have a look at it. Thanks.

tfmedias Purchased

Hello,

I mess with the theme.

Sliders on Revolution when I click edit then click the Slides page Edit slides on the Slides list is marked “No slides found.

Can someone help me

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Thinking of purchasing, but have some questions. Do you have an About Us page, Team page, Testimonial page, Client page, Services page template? Are there codes to create a team page with photo, bio, social icons? Are there testimonial shortcodes to display testimonials on a page? Is there a rotating testimonial slider that I can add to a page or sidebar? Are there any rotating bars for other things like client logos, portfolio photos, showcase similar projects in portfolio in a bar along the bottom of the page, recent blog posts, showcase similar posts in a bar at bottom of blog post, etc.? Are there image page sliders to showcase multiple photos in a portfolio or on a blog post? Has the Ipad resolution been fixed yet? I would like my purchase to be for a theme that shows correctly on desktop, ipad, and iphone. Can the portfolio images be circle instead of square? Same with gallery? Can social sharing buttons be added to the preview image box when clicking on a gallery or portfolio item image? Is it possible to animate the portfolio main page with hover effects, such as a shadow following your mouse cursor or a popover shadow text or the thumbnail moving circling over to review some text behind it and you can click to view the project? If not, is it possible to have this customized? Thank you.

ait
ait Author

Thanks for the message. Theme includes only what you can see on the demo site. However you can customize many things via admin panel or via custom css field. Thanks.

Default-user

I went to your support forum to try to get more information and seems there was a post about placing testimonials on your pages, but that doesn’t show in the demo. Is that something included that you can’t see. Sorry for all the questions. Thanks!

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