54 comments found

neox71 Purchased

hi there,

I’ve downloaded this them but layout seems to have some problems

it’s displayed like this http://internationalpunjabi.com

Can you please help???

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can submit a personal support ticket. Please, create a support ticket, try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

Hi,

I’m having an issue getting the logo to display properly. Uploaded both .png an .jpg files to media library. Edited theme logo. Added image (tried both). Logo does not show up. Please see link

http://arouleaudesign.com/seattlegraphicdesign/

Thanks!

cmsmasters

Hi, thanks for purchasing our product! All support is given through our Support Forums or you can submit a personal support ticket. Please, create a support ticket, try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

Hi,

Great theme! I’m considering it for a site but wanted to know if it’s possible to remove the main page dot/circle to full page colour animation when you click to open a new page? It’s good but not right for the site I’m making, if you could let us know that’d be great!

Many thanks! rob

Default-user

Hi,

OK that’s great, to gain that css support do I need to have bought the theme or is it additional? Thanks!

rob

cmsmasters

We provide support to our customers exclusively.

Default-user

OK Nice One, thanks! ^ ^

reesy85 Purchased

Hello I love the theme I am new at this I have installed the theme to word press and want to put each of my projects on the homepage but I am confused do I need to build from scratch can you direct me to a good starting point.

cmsmasters

Hi there. Thank you for using our theme.

Please, read this article of our online documentation: http://roundone-docs.cmsmasters.net/add-portfolio/

All support is given through our Support Forums or you can submit a personal support ticket.

Hi there! I am planning to purchase your theme. But I need to figure out something first. Is it possible to add a photo slider widget in the home page just between the logo and the circles?

cmsmasters

Hi. Thanks for being interested in Roundone!

Sure, you may enable Top Sidebar and show there some of our widgets, which show your project images, for example, Latest Projects Widget.

Hi cmsmaster,

I want to buy roundone theme but 1 error i found in ie browser in bottom mini contact form validation, when i click just submit button it validate form but the validation messages are not aligned. please check it.

webdesignerart

mate the screenshots are fine i know but the error validation is not properly showing on IE9

cmsmasters

Oh, now I see!
Thank you for pointing this bug. Let’s see what can be done.
I’ll let you know when it will be fixed.

webdesignerart

Great… I am dying to purchase you’re theme but paypal merchant transaction error is still not resolve i contact the envato support they’re also responsing me slow. :(

reesy85 Purchased

Hello how do I activate the social icons in the footer?

cmsmasters

Hi. Thank you for using Roundone!

Please, read our documentation on this matter: http://roundone-docs.cmsmasters.net/social-options/

reesy85 Purchased

Hello how do I rearrange the project bubbles to a specific order?

spinhack Purchased

Purchased, and have submitted two personal support tickets but have not heard back (several days now). I included my PayPal transaction ID and email, and haven’t heard anything.

Among those two issues, I’ve got a third: how can I setup the categories widget to allow users to filter projects by category, not posts?? It seems to filter posts and only shows categories for posts, and doesn’t show categories for projects, or allow you to filter by them.

cmsmasters

Hello. Thank you for using Roundone.

As about your question – there’s no way to sort projects instead of posts in the category widget. Besides this is a default WP widget, not a CMSMASTERS’ one. So we can’t edit it.

And regarding your two tickets.
I’m sorry for inconvenience. Please, specify your ticket numbers so I could check them.
Thanks!

NOTE: Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.

We are not responsible for tickets not been answered in the event of your negligence (i.e. wrong e-mail) or due to technical bugs and delivery failure.

Hello,

I am having an issue purchasing Roundone theme. Paypal keeps returning with a message saying it “cannot accept my payment at this time, please contact the Merchant”. I am attempting to pay with a Visa card which gave me no issue on prior purchases with your site. Is there some issue with Enavto?

Any help is appreciated.

cmsmasters

Hi. Thank you for being interested in Roundone theme.

I’m sorry, but we can’t help you. All the transactions are beyond our control.
Please, contact Themeforest support. Maybe they will solve this problem.

Good luck.

I am also having this issue, Contacted paypal well see what they say for. Paypment method sucks. :(

Gotcha,,, I purchased this theme :) problem solve but don’t know how :D

cmsmasters

Great! Hope you’ll enjoy working with Roundone!
Happy Holidays!

Hi cmsmasters, I started to setup theme here is problem i have now i create a contact form with captcha enabled and also generate reCaptcha API key but don’t know how to add api key on captcha contact form. Also in your documenttation i didn’t find solution for this.

Aaahhh reCaptcha option i found :) well the contact form i submite and the n email come from email@example.com with titile “Example”, where i can remove this “example” to my custom string.

cmsmasters

Here is a screencast which can help you to configure your contact form: http://screencast.com/t/FsBra8Ns

webdesignerart

Thanks for your support, i already saw this video and there is no any solution for my question. I am saying when for submit from user-end then admin recive email properly its fine but in “from email header i saw email.@example.com


http://img35.imageshack.us/img35/1307/exampleemail.jpg
cmsmasters

Actually here should appear the data that user inserts in the e-mail field (you can edit it in the message composer here: http://screencast.com/t/digNDLb0bb ). It means that you can’t control it – the admin will get messages with different e-mails.

Should you have more questions, please, submit a personal support ticket here. Have you already submitted a ticket? If so, please, specify its number.

Hi mate reCaptcha is not responsive having problem in mobile Device.

cmsmasters

For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy. We work in a limited mode during the Holidays, but surely will reply as soon as possible. Thank you for your patience.

Don’t want to bother tech support quite yet but let me know if this in an issue for them.

When I look at the site using a touchscreen device, I cannot scroll up or down if I am scrolling where an image is placed. User can only move the page by scrolling by touching the background. Seems to only happen if Slider type gallery is used. I get that slider is a left, right type gallery but can anything be done to change this?

Have a had a few of my friends test the site and it driving them crazy. Pretty serious issue for usability for them and having tried myself I admit it is pretty irritating.

Otherwise, well done on such a great theme. Glad I bought it!

cmsmasters

Hi, thank you for using Roundone!

Actually all the scrolling elements of the template (i.e. Portfolio widget or content slider) can block the scrolling up or down when you touch them on small resolutions, as it’s assumed that they should scroll horizontally only. One should scroll using background and other static elements.

Hypothetically you can disable horizontal scrolling for such elements, but unfortunately our support team don’t provide instructions on such a deep theme customization.

Should you have more issues, please, submit a personal support ticket here.

I am not able to setup jackbox on image after reading this tutorial: http://roundone-docs.cmsmasters.net/lightboxes/ here is my page first thumbnail image under Facebook Concept Josanka: http://abdullah.webdesignerart.com/best-concept-design-for-facebook

See the thumbnail have “jackbox” class but it not load jacbox when i click on image.

cmsmasters

Hello.

Please, submit a ticket. We don’t provide troubleshooting via comments. The link for the support ticket was given you in the earlier comment.
If you’ve submitted a ticket already, please, specify its number so we could possibly speed up the process.

Thank you.

I have much difficulties with the interface, de images all over. The favicon does not change!!!! The logo does not work!!!!! The interface with the round images…. where how?? This is not the easy does it site?!!!!

cmsmasters

Hi.
Thank you for choosing Roundone.

What version have you been using? Is it 1.0.3? If not, please, update the theme. Otherwise we are happy to help you – just need to see your web site first.

For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy. We will reply as soon as possible.

Hi!

I have a pre-buy-question before I trigger the Purchase button:

Is it possible to add some full width content (primarily text) on the homepage between the logo and the project bubble thingy?

cmsmasters

Hello. Thank you for being interested in Roundone.

Sure, you may add a simple text content or enable top sidebar with some widgets.

Default-user

Great! You’ll have at least one new customer today! :)

cmsmasters

Thank you for choosing our theme. Hope you’ll enjoy working with it :)

is there a way to put custom text on the side bar of the project pages instead of the “like it” and other items? would rather use that space for my own content and it’s more visible up there next to the image.

cmsmasters

Unfortunately this block can’t be replaced with some custom text. You can only control project options’ visibility (see the screenshot – http://screencast.com/t/hNXxri4Oe )

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