An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by MattMao
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
About flickr and twitter issue.
Note if the flickr images and twitter are not showing please set the below folder and files permission to 777.
How to set the new twitter API?
From March 2013 Twitter requires authentication to access your tweets. Here are fields you need to fill if you want to use Twitter Widgets and Twitter Slides.
How to set the API options?
Go to Dashboard => Rover => Settings => Twitter OAuth.
How to find the API information?
1). Login the site: https://dev.twitter.com
2). Go to: Your Accont => My applications => Create a new application.
3). Go to the Application => Details => Create my access token.
4). Go to the Application => OAuth Tool => OAuth settings.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.