249 comments found

velos Purchased

Hi again,

Do I need to install any plugin?

stmcan

Hi,

No you don’t have to install any plugin to create website as the demo.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Nice theme

stmcan

Thank you!

msathre Purchased

Theme installed, but its blank. Where do i upload the html templates so it looks like the demo?

stmcan

Hi, You can import dummy content via “Tools -> Import -> WordPress” but you’ll still need to create contents by manually for the home page slider and the boxes below. Please follow the instructions inside help document that comes with the package.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi all,

I am not sure but i believe all custom questions should be asked and are answered on the rt-support.com forum.

Only pre buying questions are supported here mostly. So please try

http://support-rt.com

The answers are given much faster within 24 hours as far as i recall

Have a great day, S.

Many pages accepts a menu? I can not include more than 10. Please help me. Thanks,

Diana :-)

Many pages accepts a menu? I can not include more than 10. Please help me. Thanks,

Diana :-)

Hello I have just purchased your theme however whilst trying to download it my Wordpress installer has quoted the following “The theme is missing the style.css stylesheet”

Please advise Regards Robin Mapleston

stmcan

Hello Robin,

This package contains another things such as PSD files, Documentation etc. You need to unzip it into your computer and upload only the rttheme11 folder by zipping it. For further instructions please read the “A) Installation section” section of the documentation file where you can find inside the /Documentation/ folder as index.html If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com Thank you for purchasing my themes. Best Regards

How do I edit the “Sub Menu” title. It says SUB MENU but I want it to say something else. How do I change this?

Hi,

How can I add eight home page boxes?

Diana :-)

stmcan

Hi Diana,

You all need to add eight home page posts. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Can you please give me a demo of the wordpress dashboard of this theme so that i can see all its function

thanks

stmcan

Hi,

Unfortunately I don’t have a test website to share. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

I changed the background image of the subject but I can not see it, I still get the 1 style background theme. I have version 3.5.1 of wordpress

Diana :-)

stmcan

Hello Diana,

I don’t quite understand by saying “background image of the subject” Could you please provide us more details by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi

I am currently considering about buying this theme, could you tell me if i can firstly change the back ground image and if i can make it static when and if you need to scroll down the page? And Lastly can you change the dots which divide the top navigation bar?

thanks

Chris

stmcan

Hi Chris,

Yes you can change the background via admin panel and make it static. The dots is a single css sprite image you can change it with your own image.

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

why I appear black lines on the theme of my website (www.mediapixel.es)? Can you help me? Thanks,

Diana :-)

stmcan

Hi Diana,

Seems you have changed the background by changing the theme default image. You should change the background via WordPress Admin -> Appearance -> Background

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

mbenari Purchased

Hi, our product images are not showing anymore. They are appearing as broken links: http://offir.net/products/ Can you please advise?

Thanks, Maya

stmcan

Hi Maya,

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.

Best Regards

mbenari
mbenari Purchased

Okay, I didn’t know there was a forum. Just posted!

Hi when I use the video shortcode, I can’t use Youtube videos?

This is the code: [auto_thumb width=”200” height=”200” lightbox=”yes” link=”http://vimeo.com/8245346” align=”left” title=”my video” alt=”alt text”] http://192.168.2.225/wp/wp-content/uploads/2010/07/3895454_m.jpg [/auto_thumb]

Vimeo works but when I replace it with a Youtube video, it doesn’t play.

stmcan

Hi,

Could you please share us the youtube link you’ve been trying to use by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user

ok tix created.

Hi I am planning to buy this RT-11. It is very nice. Does it allow to use other plugins?

stmcan

Hi, It allows to use regular plugins like other themes but some of premium or big plugins needs to be supported. So, if you ask a specific plugin i could give a better answer. Thank you.

Mikeoc Purchased

Hi I am getting this error when i try and install a plugin

“An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forum”

can you please advise?

Thanks Thanks

stmcan

Hi,

As the error states, it might be a connection problem between your host and wordpress.org You can try to download the plugin and install it by manually.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi,

Is it possible to edit out the dots that separate each section on the page? and also can you put your own background into template?

Thanks

Chris

stmcan

Hi,

Yes you can put your own beackground by using the WP’s background tools. To change the design elements you need to edit the main css file by manually.

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Mikeoc Purchased

Hi Is there any way of rearranging the products as listed in each category?

Thanks

stmcan

Hi, There are some ordering options inside the Product Options that you can use.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi, is this theme also tested and compatible with WPML plugin like many other of your themes? It is not indicated in theme description of this one.

Thank you!

stmcan

Hi,

Unfortunately it is not compatible like the my other themes which states “supports wpml” in their dashboards. Although, I’ve included some of the wpml functions and some of RT-Theme 11 users been using the plugin, there is no guaranteed for all its features.

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

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