243 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

I’m madly in love with your theme!

Quick question:

How do I remove the white box with the text that sits on top of the image on the homepage slider?

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United States

Can anyone help me with this question?

How do I remove the white box with the text that sits on top of the image on the left side of the homepage slider?

stmcan

Hi antwondavis,

Thanks so much for your nice comment, and i’m sorry about the delay because i’m not checking dashboards everyday, we’re providing support via our forums. Anyways, you can remove these lines http://pastie.org/1517018 (lines 70 to 79) from /rttheme11/rttheme_options/widgets/rt-theme-slider-widget.php

I hope it helps, if you need additional assistance, please feel free to contact with me. Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
Azperom Purchased

I bought this theme some weeks ago and had some questions that I sent to the author. After a whole week I finaly received an unuseful answer. So it should be specified that, for this author, there is NO ASSISTANCE !

stmcan

Hi Azperom,

I’m sorry to hear that! I’ve just send a warm to my support team and will investigate about this complaint. Thanks for letting me know! By the way if you still need help pleaase let me know.

Best Regards

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Italy

Hi everyone, great templte, easy to use. Just a problem: the single product image load partially, and other images page don’t load all’ images, just some, instead of all. I’ve search in forum, but there are just similar problems, not mine, and i’don’t know if i can post a question and where. Kind regards Giovanni

stmcan

Hi Giovanni, please post your questions on our forum at http://support.rtthemes.com to receive support. Thanks for your understanding. Best Regards

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

MAJOR ISSUES WITH THIS THEME ! I LEFT SEVERAL MESSAGES YOUR SO -CALLED SUPPORT FORUM AND NO RESPONSES !!! THAT IS WHY I AM LEAVING THIS HERE NOW !

stmcan

Hello, My support team and i are trying to response the support request in 24/48 hours. So please be patient. BTW , The theme has no major issues and if you provide us a live url to you can get much faster help.

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, if i put this theme live without changing anything the custom fonts dont work, do you know what the problem could be? It works when i open it on my pc, but when its on the server it doesnt work

stmcan

Hi, Please post your questions on our forum at http://support.rtthemes.com to receive much faster support. Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
RT12 Purchased

Hi, is there a way to change the “dotted” background image to my own image?

stmcan

Hi, Please post your questions on our forum at http://support.rtthemes.com to receive much faster support. Thank you

  • Beta Tester
  • Bought between 1 and 9 items
  • Europe
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 1 000 and 5 000 dollars

Great theme.

Wondering, before purchasing, if I can create multiple product categories with a slider for each one & without coding source files, just from the admin panel.

stmcan

Hi, Yes you can use multiple product categories and you can have a slider for each categoeries or pages. You can do it with pasting the shortcodes into the categories’ description fields. Thanks so much for interesting in my themes. Best Regards

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • Spain

Please HELP ME ,

I have a big problem with the widgets of this template: All of this template widgets do not work for me. This is my site:

ERROR : [26-Feb-2011 09:52:19] PHP Catchable fatal error: Object of class WP_Error could not be converted to string in /usr/home/mediapixel.es/web/wp-content/themes/rttheme11/functions/rt_breadcrumb.php on line 118

www.mediapixel.es

Can you help me?

stmcan

Hi, Please make sure your item has a category. And please post your questions on our forum at http://support.rtthemes.com to receive much faster support. Best Regards.

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Sold between 1 and 100 dollars
  • United States

I bought the template it is awesome! Is there any way to slow down the actual transition effect. For example make the fading slower between slides. It is very fast right now. thanks so much

stmcan

Hi, Please post your questions on our forum at http://support.rtthemes.com to receive much faster support.

Thank you for purchasing my themes.

Best Regards

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Quick pre-buy question; does this theme support translation? It seems like you guys have thought about everything but this is not mentioned.

If you don’t know what I mean, WP has a feature that allows the admin to upload a single file that translates the UI for the viewer using a third party software to edit the language file.

If not, is this something that could be added within the next days or weeks? It’s a big deal for those of us that makes sites for non-English speakers.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • United Kingdom
CSCLS Purchased

Widget contents keep disappearing and slider won’t appear at all.

Have read through the other threads about these issues but nothing is working so far.

Running theme 1.0 with WP 3 .0 (no need to upgrade yet).

Can drag widgets into the relevant boxes, e.g. RT Theme Slider, then select and image – but as soon as I leave the Widgets page and return it’s disappeared. Same for all widgets.

And the slider won’t even appear. Which is weird because I build a demo site 2 months ago and it worked fine then. But doesn’t anymore.

Tried permissions on /uploads at 755 and 777, but no difference either way.

How can I fix this?

Thanks CS

EDIT : the two left/right arrows show up, as does the space for the image to appear (approx 930×300) – but no image or anything. Just a blank space.

EDIT : have posted this on the forum too.

stmcan

Hi, I’m sure my support team will answer your question on the support forum asap. Thanks for purhasing my themes. Best Regards.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
VickyG Purchased

I have purchased the template but it doesn’t provide a sitemap function that includes the products (or other custom taxonomies).

No plugin I know of is able to include custom taxonomies on the sitemap. Having a sitemap on the website is a must for SEO purposes. This template lacks an important function and I believe you should include this in any future updates.

I have posted in the forum this as well but I cannot afford the price they ask me to pay for this.

Other than that it is a very nice template.

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years

You say “If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com”

I posted a question there 3 days ago with some problems i have with this template. I never received an answer. Your templates are looking good but your support is awful . In the future i will think twice before purchase anything from you.

Luckily this templates i use for my own project so there is no time line, but if it was for a customer i had been in trouble.

Improve your support , it will help your business grow !

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