If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com
You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.
I am sending support tickets on your forum and it takes forever for someone to reply! 4 to 5 days between replies… this is not acceptable.
Your theme is good but the support is horrible.
I’m interested in RT – Theme, but I have one question. How many products can I show in one page? Is it customizable? Can I show for example, 20 products in one page?
Thanks a lot!
Hi, It’s up to you! You can change default number via RT-Theme options. Thanks for interesting in my themes.
I bought your template “RT-Theme 12” today and I started to work with it. The problem is that the main menu is not showing (IE9). I visited the forum discussion, and it was suggested to replace cufon.js, but this is not working.
Is there a fix to this problem?
Can you please contact me through the contact form on my profile page. I’ll take care of it for you!
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
NO SUPPORT !
Your threads has been replied on the support forum. Sorry for the delay!
Thanks for purchasing my themes
Doese your theme rt-theme 12 & 16 support chinese and english language at the same time ?
once I purchase this theme , Can I use this theme in my different site?
I recommend that go with RT-Theme 16 and use WPML plugin to run multi-lingual web sites.
A big thanks to RT-Themes and their support staff!
Particularly, Neo’s patience & expertise went a long way toward helping solve a couple of issues.
I’m looking forward to using RT-Themes other designs for future projects.
I am so happy to hear that. Thank you very much for your kind feedback and choosing RT-Themes.
Hello! Very nice and clean theme! Before I buy, I have these questions:
1. Does it support greek fonts in everything (titles, slider,cufons etc)?
2. I want the website to be in greek and in english. Is this possible with the built-in widgets or do i have to buy also the wpml plugin?
3. Do I have the option to turn off the home page photo slider?
1) The font i used with theme may not supports Greek chars but you can disable Cufon and use system fonts as you wish.
2) This theme supports the WPML plugin that lets you create multi-lingual web sites.
3) Yes, you can disable the home page slider, if you don’t want to use it.
Thanks for interesting with my themes.
I am setting up this theme for a client of mine who is splitting the site up into two different portions – one for product previews then a membership area where they can order the products after they become a membership. I am using the themes default products to allow product previews & am using WP e-commerce for purchasing (also using their membership plugin for the membership portion of the site). When WP e-commerce is active, the product details are not viable on the themes product display. I know this is really confusing – so I was just wondering if you have ever used this theme with WP e-commerce and if so, do you know a word around? I can send you site details if you are interested. Thanks!
I’ve never tested the plugin with the theme because it is pretty heavy plugin and you should look for a theme that specifically designed and developed for it. There is a category here on Themeforest for those kind of themes.
Lovely theme! I have one problem though, the product images are not resizing so all the sizes under the main image are different. Do you know why the image resize might not be working?
Please provide us your website’s url by opening a support request on our support forum at http://support-rt.com
It looks like it’s resizing the images now – I uploaded all the theme files again so I think the plugin for resizing the images wasn’t there the first time.
On your demo all the products have a main image and 3 additional images, some of my client’s products have more than 4 images and the thumbnails are wrapping below. I thought they would be in an thumbnail scroller – should they be?
Yes, this is the way the theme works, it is normal. There is no thumbnail scroller on the product pages.
I’m interested in buying this theme but I see that there are no shortcodes for tabs and accordion. On the other hand I see that all your other themes have this shortocodes.
Is there any possibility to use them also in RT-Theme 12?
Thanks for your time in advance,
Yes, the theme does not have tab and accordion shortcode but you can always use a plugin like this one http://wordpress.org/extend/plugins/thethe-tabs-and-accordions/screenshots/
Please feel free to ask if you have any further questions. Thank you for interesting in my themes.
I am not sure but i believe all custom questions should be asked and are answered on the rt-support.com forum.
Only pre buying questions are supported here mostly. So please try
The answers are given much faster within 24 hours as far as i recall
Have a great day,
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