131 comments found

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hello,

I am sending support tickets on your forum and it takes forever for someone to reply! 4 to 5 days between replies… this is not acceptable.

Your theme is good but the support is horrible.

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, I’m interested in RT – Theme, but I have one question. How many products can I show in one page? Is it customizable? Can I show for example, 20 products in one page? Thanks a lot! Valeska Russo

stmcan

Hi, It’s up to you! You can change default number via RT-Theme options. Thanks for interesting in my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, I bought your template “RT-Theme 12” today and I started to work with it. The problem is that the main menu is not showing (IE9). I visited the forum discussion, and it was suggested to replace cufon.js, but this is not working. Is there a fix to this problem? Thanks, Valeska

stmcan

Hi Valeska,

Can you please contact me through the contact form on my profile page. I’ll take care of it for you!

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
tech500 Purchased
Posted support question but no reply. Any chance to get some help regarding RT-12 and the List issues ? http://support-rt.com/discussion/2905/list-problem#Item_2

Thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 5-6 years
tech500 Purchased

NO SUPPORT ! BEWARE !

stmcan

Your threads has been replied on the support forum. Sorry for the delay!

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thanks for purchasing my themes Best Regards

  • Has been a member for 2-3 years

Hi stmcan,

Doese your theme rt-theme 12 & 16 support chinese and english language at the same time ?

once I purchase this theme , Can I use this theme in my different site?

stmcan

I recommend that go with RT-Theme 16 and use WPML plugin to run multi-lingual web sites.

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

THEME UPDATED : Version 2.0 – 16 April 2012

  • Improved: Ability to add slides without title
  • Improved: Better thumbnail support, timthumb.php removed!
  • Added: Localization support / .po file included
  • Added: Ability to add custom css codes via General Options
  • Fixed: WP background bug
  • Fixed: RT-Theme news widget bug fixed
  • Updated: jQuery, prettyPhoto, Jquery Tools
  • Improved: theme options, better plugin compatibility
  • Improved: WP 3 .3.1 compatibility
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
365 Purchased

A big thanks to RT-Themes and their support staff!

Particularly, Neo’s patience & expertise went a long way toward helping solve a couple of issues.

I’m looking forward to using RT-Themes other designs for future projects.

stmcan

I am so happy to hear that. Thank you very much for your kind feedback and choosing RT-Themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello! Very nice and clean theme! Before I buy, I have these questions:

1. Does it support greek fonts in everything (titles, slider,cufons etc)? 2. I want the website to be in greek and in english. Is this possible with the built-in widgets or do i have to buy also the wpml plugin? 3. Do I have the option to turn off the home page photo slider?

Thank you! Victoria

stmcan

Hi Victoria,

1) The font i used with theme may not supports Greek chars but you can disable Cufon and use system fonts as you wish.

2) This theme supports the WPML plugin that lets you create multi-lingual web sites.

3) Yes, you can disable the home page slider, if you don’t want to use it.

Thanks for interesting with my themes.

Best Regards

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

THEME UPDATED ! v2.1 – June 19, 2012

  • Fixed WPML related issues on media uploader and language selector
  • Same thumbnail issue fixed on single product page
  • Fixed: pagination bug fixed for WP 3 .4
  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

I am setting up this theme for a client of mine who is splitting the site up into two different portions – one for product previews then a membership area where they can order the products after they become a membership. I am using the themes default products to allow product previews & am using WP e-commerce for purchasing (also using their membership plugin for the membership portion of the site). When WP e-commerce is active, the product details are not viable on the themes product display. I know this is really confusing – so I was just wondering if you have ever used this theme with WP e-commerce and if so, do you know a word around? I can send you site details if you are interested. Thanks!

stmcan

Hello,

I’ve never tested the plugin with the theme because it is pretty heavy plugin and you should look for a theme that specifically designed and developed for it. There is a category here on Themeforest for those kind of themes.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years

Lovely theme! I have one problem though, the product images are not resizing so all the sizes under the main image are different. Do you know why the image resize might not be working?

Thanks.

stmcan

Hello,

Please provide us your website’s url by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years

It looks like it’s resizing the images now – I uploaded all the theme files again so I think the plugin for resizing the images wasn’t there the first time.

On your demo all the products have a main image and 3 additional images, some of my client’s products have more than 4 images and the thumbnails are wrapping below. I thought they would be in an thumbnail scroller – should they be?

Thanks.

stmcan

Hi,

Yes, this is the way the theme works, it is normal. There is no thumbnail scroller on the product pages.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Spain

Hi, I’m interested in buying this theme but I see that there are no shortcodes for tabs and accordion. On the other hand I see that all your other themes have this shortocodes. Is there any possibility to use them also in RT-Theme 12? Thanks for your time in advance, Roger

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users

@rogervillanueva

Yes, the theme does not have tab and accordion shortcode but you can always use a plugin like this one http://wordpress.org/extend/plugins/thethe-tabs-and-accordions/screenshots/

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi all,

I am not sure but i believe all custom questions should be asked and are answered on the rt-support.com forum.

Only pre buying questions are supported here mostly. So please try

http://support-rt.com

The answers are given much faster within 24 hours as far as i recall

Have a great day, S.

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