210 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

will there be an update in relation to Wordpress 3.5?

stmcan

No, According my tests and user reports there is no incompatibilities with WordPress 3.5. So no update planning for now.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

tmcback21
tmcback21 Purchased

thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi all,

I am not sure but i believe all custom questions should be asked and are answered on the rt-support.com forum.

Only pre buying questions are supported here mostly. So please try

http://support-rt.com

The answers are given much faster within 24 hours as far as i recall

Have a great day, S.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Italy

Dear stmcan, since a few days I have a problem in two of my site where I use your theme rt. I can’t see the sub menu… :( you have any idea why? site: http://www.garagnani.it/ (menu SERVIZI have various voice in sub menu, you can see it with firebug – WP 3.3.2) and http://www.gigimariani.it/ (menu GIOIELLI WP 3.5). thank for your answer, nico

stmcan

Hi,

Please make sure that you have the latest version of the theme installed which is Version 2.3 at the moment.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Has been a member for 2-3 years

Hi,my friend,Can i use this theme for russian wordpress?ru-RU?

stmcan

Hi,

Yes you can translate it into your language by using the .po files http://www.support-rt.com/discussion/2247/translating-themes-by-using-po-files

Default-user

I fill the menu in Russian in the control panel, the menu page can’t come out, only English is ok.rttheme 13 did’t have /wp-content/themes/rttheme*/languages/ file

stmcan

Hi, Did you purchased the theme? If you did with another account please make sure you have the latest version installed.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
rickae Purchased

Hi great theme. Is possible to change the size of the logo ?

It will expand the vertical length of the lodo space if i use a larger logo.. please help.

stmcan

Hi, Yes it is possible. You can use big logos. (940px max.)

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

selam hocam RT Theme Main Navigation Menu k?sm?nda 90 alt sayfadan sonras?n? ekleyemiyorum bu sorunu nas?l çözebilirim

stmcan

Herhaba,

Sorun WordPress kaynakli. Cozumu bilmiyorum ama wordpress.org forumlarindan yardim isteyebilirsiniz.

  • Bought between 50 and 99 items
  • Canada
  • Has been a member for 3-4 years
leafboy Purchased

I posted this here because i posted this on your support forum a few days ago and haven’t heard anything. My clients site is a mess and its live. I need to get this resolved in a timely manner.

I turned on some plugins and the theme went all out of wack. These are standard SEO plugins I use on all my wordpress sites:

All In One SEO Pack Google Analytics Dashboard Google Analytics for Wordpress Google XML Sitemap

I also use WordFence Security

Now the nav bar has shifted upwards and the footer is out of alignment with the content section above it. This is the Home page. All the other pages have issues as well.

This is in Firefox 19. It looks even worse in IE9 with 2 nav bars on the home page, footer out of alignment and the pages look terrible as well.

I turned off all plugins, but that did not reset the theme. It’s a bloody mess.

Help. Website is http://johnmaxwellrealtor.ca

stmcan

Hi,

The HTML code that you have used in the “Top Slogan” area ruins your page. You need to remove it. For further helps please stick with the support forum. Thank you for purchasing my themes.

Best Regards

  • Bought between 50 and 99 items
  • Canada
  • Has been a member for 3-4 years
leafboy Purchased

I have also uploaded the theme all over again and that didn’t help, the theme is still badly messed up.

stmcan

Updating the theme doesn’t solve the issue. You should remove the wrong codes from the “Header Text” field inside the General Options.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
dearic24 Purchased

Hello I just purchased this theme and I am trying to down load it but I keep getting a Wordpress failure noticed. Any suggestions on how to fix that? Thanks

stmcan

Hi,

Please unzip the package into your computer first and follow the instructions inside the documentation file. ( /help/index.html )

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Yairamy Purchased

Hi, great theme.

How can I change the white background when you enter to any category from the menu ?

Thank you very much.

stmcan

Hi Yairamy,

I didn’t quite understand which white background your pointing out. Could you please be more specific and re post your question by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user
Yairamy Purchased

Hi stmcan,

The problem is the next:

I would like to know how to change the white background that comes out when you open a menu or submenu of the rt-theme13.

Example: http://temcooffroad4x4.com/contacto/

Exactly I need to change all that you can see in White color in this site that I describe in the example.

Also I am going to re post on the support forum.

Best regards.

stmcan

Hi Yairamy,

Thank you for posting to the support forum. Please stick with the forum. Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, Is RT-Theme 13 compatible with woocommerce plugin to have an online store on products page?

stmcan

Hi, Unfortunately this theme is not support woocommerce plugin. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey, I need to know how to insert Google tracking Code or better yet an explanation why my website has no traffic whatsoever. And perhaps what i can do to improve. www.bizzmentor.com When i click on editor, i find this sentence”Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.” Explain please.

I’m Logged In To The account i purchased with

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How do i fix this theme to be mobile responsive. On Mobile, Menus overlap, Some are bigger than others and some appear twice. Kindly assist. www.paradisevacationskenya.com and www.bizzmentor.com are both mine and have the same problem.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey, I need to know how to insert Google tracking Code or better yet an explanation why my website has no traffic whatsoever. And perhaps what i can do to improve. www.bizzmentor.com When i click on editor, i find this sentence”Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.” Explain please.

I’m Logged In To The account i purchased with

stmcan

Hello Stanley,

You can not put an HTML code into the editor in visual mode, you may try to put it in text mode of the editor.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello, how can I delete the search bar that is on the top of the page?

stmcan

Hello,

In order to receive support, please post your questions on our forum at http://support.rtthemes.com My support team will help you as long as you need them. Also you will receive much faster support because we can easily see who needs assistance, and you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Spain
daviko Purchased

Hello,

How can I expand the size of the photo without entering the product description.

Thank you!

stmcan

Hi,

You can try to change the $crop = true as $crop = false inside the product_loop.php line 34

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

Hey I’m loving this theme and planning to use it for a hotel resort, is it possible to use getshopped with it or some other plugin that will allow credit card/paypal payments?

Thanks

stmcan

Hi,

We have no specific recommendation but some you should able to use those kind of plugins with the theme.

  • Has been a member for 0-1 years

hi , was wondering if theres a light version instead of dark ones? thanks

realli love this theme…

stmcan

Hi, Unfortunately there is no light version for the theme.

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Italy

I can change the buttons “Read More”?

stmcan

Hi, For home page custom posts you can edit the post and change the custom link text.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 5-6 years

Hey Can you please send me a copy of the demo database so I can set it up exactly as the demo. The import does not include allot of the content and settings and I need to get this project done quick. I will PM you my email

stmcan

Hi,

You can find the dummy data xml file inside the “Dummy Content” folder inside the package. I don’t think the demo database will work for you because the version is very old.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

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