212 comments found

Hi there. I’ve purchased this theme but am having problems with the product gallery. The images aren’t displaying in the thumbnail even though they have been uploaded. I think it is to do with the timthumb.php file but I’ve uploaded all the latest versions and still nothing. Also, the shortcode button isn’t displaying the codes when clicked but rather a 404 error page in the lightbox. I’ve tried contacting the support desk but haven’t heard anything and I am on a deadline with this website. Please can you help. Thanks

stmcan

If you would like to receive support, please post your questions on our forum at  http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. 

Best Regards

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

Hi there. I m going to buy this item but i wanna be sure with the xml file. if i import the xml file can i got the themplate same as the demo look? because i have seen some people have some problems with the wordpress.2011-01-29.xml . Is it the same xml file or new updated? basicly i want my template same as the demo is. Then i will edit the template. i hope i m clear with my questions? if everythink is okay i m going to buy the item as soon as passible. Thanks

stmcan

Hi,

When you import the dummy XML file you only get the contents of pages, posts, portfolios, products, sliders and home page posts. Then, you should setup your menu, manage the widgetized part of the home page etc. Since the image resizing module not supports external images, you must replace the product and portfolio images with your own images by uploading media uploader. There is nothing wrong with the XML file, users just want to same look of the demo site when imported. Which is not possible because the importer not imports the widgets. Thanks for interesting in my themes. Best Regards

One more question. What about i want to make the site English and Turkish. i see on the top of the page language flags. Thats mean the page is helping you build the site in multiple languages?

stmcan

Hi, These flags will appear when you activate the WPML plugin. Please note this theme is going to be updated very soon in order to support better internationalizing features.

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

I had sent you an email with a list of questions regarding the use of the RT theme13. Here are my questions:

1) I would like to use a full screen looping video in the background. Is there a way to achieve this either through your template admin or via a third party script like this one from dSKY: http://activeden.net/item/full-screen-video-background-template-as3-version/85688?ref=dSKY&ref=dSKY&clickthrough_id=49172571&redirect_back=true

If possible what video format would be required

2) Can I place a blog post within a tab on the home page?

3) Can I use drop downs menus with the top menu?

4) Can the styles color be set to a specific color through the admin or do I need to adjust it within the PSD skin?

5) Could the products area be adapted to use for ‘Staff”? The $ area would need to be removed or hidden.

6) Can a RHS sidebar be used on the homepage?

Please could you reply to the email I sent you, this way I can send a jpg to give you a better idea of what i am trying to achieve.

Thanks, please respond asap:bigsmile:

Phill

stmcan

Hi Phill,

If you would like to receive support, please post your questions on our forum at  http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. 

Best Regards

stmcan

I’m sorry about it! It was an auto reply!

1) I think you should implement it by manually! I don’t know a short way to do that!

2) No, as default there is no feature comes with the theme, maybe a plugin helps.

3) With the main navigation yes, but top navigation no.

4) It’s optional

5) Yes, but you need to use a page as your home page.

Thanks for your interesting in my themes!

Best Regards,

These are a pre-purchase questions, I cannot enter your forum without a purchase code. I need to get this site stared, once I have an idea of any limitations with your theme and make my purchase, I will sign into the forum.

Please respond via the email I sent to the author

thanks.

phill

stmcan

I am sorry, it’s my bad :) I’ve already replied your question. Thanks

Default-user

Hi Thanks for the reply. If by default I cannot place a blog post in the tabs, can a blog post be featured on the home page? In reference to my question: 4) Can the styles color be set to a specific color through the admin or do I need to adjust it within the PSD skin? you replied that this is optional. Do you mean it can be done either way?

you did not answer quesiion 6: 6) Can a RHS sidebar be used on the homepage?

Would appreciate your feedback

thanks

Phill

stmcan

Hi again,

- A built-in news widget comes with the theme and its can be use in widgetized of the home page. You can see a demo on the sidebar of this page http://rttheme13.templatemints.com/about/

- No, you need to change css values by editing and uploading back. Also there are some image files must be customized to full color change. All PSD files included.

- You can use a page as your home page, its one of default options of WordPress. For example you can use the blog template as you home page but the home slider only works with the default home page.

Best Regards

simfer Purchased

Hi,

It is really best theme. I bought it last month but I have one problem. The Related Products options don’t work! I try to find but I don’t.

I have been putting page IDs on product page line by line but when I refresh the page, there is no related products on the page.

How can I fix this problem?

Thanks.

stmcan

Hi, If you could provide me a temporary wordpress account of your site through my profile page i can take a closer look at this for you.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thanks for purchasing my themes Best Regards

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

Hi,

Do you have a fix for thumbnails not showing up on the blog page for a Wordpress Network site?

Must be something with the url of the image, but I have no clue where to do this.

Thanks in advance.

stmcan

Hi,

Yes timthumb.php not works for WPMU . But, you don’t have to worry about timhtumb.php anymore because I’ve just uploaded version 2.0 of the theme and replaced timthumb with better plugin. You’ll be notified from my facebook, twitter pages and the item’ dashboard when the updated version is available for donwload. (est. 24 hours later)

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

stmcan

The updated theme is available for download on your account / downloads page.

Default-user

This new update (v2.0) just rocks!! Finally no more timthumb!! Really great work! Thank you so much. This is a great pleasure for people who work with WP network-sites.

Keep up the good work!

THANKS !

UPDATED – Version 2.0 | April 5, 2012

* Improved: Better thumbnail support, timthumb.php removed!
* Added: Locaziation support / .po file included
* Added: Ability to add custom css codes via General Options
* Fixed: accordion slider bug on WPML
* Fixed: RT-Theme news widget bug fixed
* Fixed: nivo slider bug
* Improved: WP 3 .3.1 compatibility
* Improved: WP Backgrounds compatibility
* Updated: jQuery

UPDATED – Version 2.1 | April 17, 2012

* fixed: Improved theme options js file for better plugin compatibility
* fixed: Home page background CSS bug
* fixed: shortcodes icon bug fixed

how to import wordpress.2011-01-29.xml to get all of pages, posts, menu Etc. somehow i tried to to upload using wordpress built in plugins manager , but its show error message .

is there any manual solution to get all my files correctly .

Thanks

stmcan

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

THEME UPDATED ! v2.2 – June 19, 2012

  • Fixed: pagination bug fixed for WP 3 .4
  • Fixed WPML related issues on media uploader and language selector

Hi! I already installed this theme for my site and i´m having some problems with permalinks. I have Wordpress 3.4.1 , it´s ok for this theme? or i need to install an other version?

Thanks!

stmcan

Hi,

First of all, please make sure that you’re using the latest version of the theme which is Version 2.2! If so, you can assume that WP’s .htaacces file corrupted and changing permalink settings and saving twice may solves that issue. I know it may sounds silly but it works usually!

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi! I want to change Aller cufon on my site. I tried installing some plugins but didn´t work. How can I do this? Theres any Typography Options list to chose one?

Thanks a lot!

stmcan

Hi,

There is on typography options for the theme. You can read more about the cufon font in this tutorial on the support forum http://support-rt.com/discussion/3898/tutorial-managing-cufon-fonts-of-rt-theme-13

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Fajardok Purchased

Im trying to sign up for support at http://support-rt.com/, I have purchase two themes of yours through Theme Forest and each one says “Invalid Item Purchase Code.” - Can the Header go across the page?

- I want to change the colors of the Headers and Titles to orange...
http://colorworksnm.info/
stmcan

Hi,

If you can contact me through the contact form on my profile page i can create your forum account!

You can also read this post to get more idea how to change title font colors while the cufon is active http://support-rt.com/discussion/3898/tutorial-managing-cufon-fonts-of-rt-theme-13

Fajardok Purchased

The gallery images are different sizes…what am I doing wrong? http://colorworksnm.info/portfolios/gallery/

stmcan

Hi, Try to use original images not the resized ones like

http://colorworksnm.info/wp-content/uploads/2012/07/concours3-300x225.jpg

use

http://colorworksnm.info/wp-content/uploads/2012/07/concours3.jpg

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi

If it is possible can you just send me the new dummy content ? Because the dummy contect which was in the download package is different from this one.

Merhabalar

Öncelikle bu güzel tema için çok te?ekkür ederim. E?er mümkünse yeni dummy content i gönderebilirseniz çok sevinirim. Sitenin ayn? ?ekilde görünmesini istiyoruz çünkü. Tekrardan te?ekkürler..

stmcan

Hello,

I have the only that dummy content file. You need to create some of home page contents by yourself which has been created with widgets. Please read the documentation file to get more instructions. If you have a question about it please please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi, translation ready? Brazilian portuguese? Thanks

stmcan

Hi,

Yes it is translation ready and you can translate it very easily by following our tutorial here http://support-rt.com/discussion/2247/translating-themes-by-using-po-files/p1

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

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