I cannot get the search to work. I want it to search the site www.charlestondoggytown.com). It says page not found. Can you tell me what i am doing wrong?
I have been to your help forum but was unable to get your login to recognise my purchase code. Though Im sure you wont mind answering my query from this location…
Please advise what I need to do to slow the home page slider down. I’m presuming it will be in one of the js files and I have never attempted to edit js before so would really appreciate if if you could be very specific detailing:
file to edit
what element to edit and
a suggestion as to what altenative code to replace the existing with.
Thanking you in advance.
Lovely theme, has worked a treat. Thank you.
No need to reply to my help query – the solution for home page slide transition speed was fully documented in your support file. Superb documentation.
If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com
You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.
I posted a question on your support forum 2 days ago about the medium button that is not showing up on slides 2 and 3 of the home page slider.
Please would you answer my query / request for support on your support site.
Great template. Great documentation (except you can mention that the slider editing is in the script.js file more clearly).
Easy to edit for a total custom look too.
Well done. My site looks great.
Please may I have the solution to my problem with the medium button not showing on the slider.
I posted the problem on your support site on 17th August….
VERY VERY SLOW SUPPORT FROM THIS PROVIDER !!!
ALTHOUGH HE CLAIMS You will receive much faster support because we can easily see who needs assistance
NOT TRUE . SUPPORT SHOULD BE HOURS NOT DAYS .
Hello i tried to register in your forum but i can’t, it say that the purchase code isn’t valid, but that is the one i receive. I have a lot of but using the template in IE9 and FF8 , in Chrome its look great.
- The loading class don’t work in any browser;
- The prettyphoto flip doesn’t work in IE9 ;
- The slider navigation buttons show inside a square in Chrome and IE9 and doesn’t show in FF8 ;
You can see my site in www.saao.com.ve
Thanks in advance!!!
Hello, I’m sorry to hear you couldn’t register to the forum. If you can contact me through the contact form on my profile page i can provide an account to you. By the way, please update the /js/cufon-yui.js with this one http://cufon.shoqolate.com/js/cufon-yui.js?v=1.09i to fix IE9 issue of cufon fonts. I’ll also update the theme asap.
I tried to register again and this time i make it
The design looks great, is it optimised for SEO ? this is quite important for me, and is html or wordpress version is more secure?
If you consider SEO and security which version is better?
Hi, Yes it’s optimized for SEO , also you can use SEO plugins like YOAST http://yoast.com/wordpress/seo/ if you choose the WP version.
can you please give your email address i need to PM you?
I am going to buy either html or wordpress version tomorrow.
Hi, You can contact me through the form on my profile page http://themeforest.net/user/stmcan
I can’t get my theme to work because it says it’s missing the stylesheet. This seems to be a common problem with your themes, and I would like the issue addressed as soon as possible. Would the author of this theme please email me: JessicaBHoffman@gmail.com. so we can resolve this issue.
It is just an HTML template and you can’t use it with WordPress, there is a WP version is available http://themeforest.net/item/rttheme-14-premium-wordpress-theme/311215
Please do not hesitate to ask if you have any further questions.
Hi All,If you would like to receive support, please post your questions on our forum at
You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best RegardsTheme Support
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