35 comments found

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States
powelldo Purchased

I cannot get the search to work. I want it to search the site www.charlestondoggytown.com). It says page not found. Can you tell me what i am doing wrong?

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
lfell Purchased

Hello stmcan,

I have been to your help forum but was unable to get your login to recognise my purchase code. Though Im sure you wont mind answering my query from this location…

Please advise what I need to do to slow the home page slider down. I’m presuming it will be in one of the js files and I have never attempted to edit js before so would really appreciate if if you could be very specific detailing:

file to edit

what element to edit and

a suggestion as to what altenative code to replace the existing with.

Thanking you in advance.

Lovely theme, has worked a treat. Thank you.

Lfell

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
lfell Purchased

Hello Stmcan

No need to reply to my help query – the solution for home page slide transition speed was fully documented in your support file. Superb documentation.

Thank you.

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 100 and 499 items
  • Referred between 500 and 999 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
lfell Purchased

Dear Stmcan,

I posted a question on your support forum 2 days ago about the medium button that is not showing up on slides 2 and 3 of the home page slider.

Please would you answer my query / request for support on your support site.

Thank you

LFell

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
xtopher Purchased

*PUK

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
xtopher Purchased

Great template. Great documentation (except you can mention that the slider editing is in the script.js file more clearly). Easy to edit for a total custom look too.

Well done. My site looks great.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
lfell Purchased

Hello Stmcan,

Please may I have the solution to my problem with the medium button not showing on the slider.

I posted the problem on your support site on 17th August….

http://support.rtthemes.com/discussion/1823/rt-theme-14-site-template-medium-button-in-slider-text-description-area-with-image-2-3/#Item_7

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
xtopher Purchased

VERY VERY SLOW SUPPORT FROM THIS PROVIDER !!!

ALTHOUGH HE CLAIMS You will receive much faster support because we can easily see who needs assistance

NOT TRUE . SUPPORT SHOULD BE HOURS NOT DAYS .

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 100 and 499 items
  • Referred between 500 and 999 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
mash180 Purchased

Hello i tried to register in your forum but i can’t, it say that the purchase code isn’t valid, but that is the one i receive. I have a lot of but using the template in IE9 and FF8 , in Chrome its look great.

- The loading class don’t work in any browser; - The prettyphoto flip doesn’t work in IE9 ; - The slider navigation buttons show inside a square in Chrome and IE9 and doesn’t show in FF8 ;

You can see my site in www.saao.com.ve

Thanks in advance!!!

stmcan

Hello, I’m sorry to hear you couldn’t register to the forum. If you can contact me through the contact form on my profile page i can provide an account to you. By the way, please update the /js/cufon-yui.js with this one http://cufon.shoqolate.com/js/cufon-yui.js?v=1.09i to fix IE9 issue of cufon fonts. I’ll also update the theme asap.

Default-user
mash180 Purchased

I tried to register again and this time i make it

  • Power Elite Author
  • Power Elite Author: Sold between 1 000 000 - 1 999 999 dollars
  • Exclusive Author
  • Has been a member for 5-6 years
  • Bought between 100 and 499 items
  • Referred between 500 and 999 users

DO YOU NEED SUPPORT ?

If you would like to receive support, please post your questions on our forum at http://support.rtthemes.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait. Best Regards

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Hi The design looks great, is it optimised for SEO ? this is quite important for me, and is html or wordpress version is more secure? If you consider SEO and security which version is better?

Thanks

stmcan

Hi, Yes it’s optimized for SEO , also you can use SEO plugins like YOAST http://yoast.com/wordpress/seo/ if you choose the WP version.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

can you please give your email address i need to PM you? I am going to buy either html or wordpress version tomorrow.

Thanks

stmcan

Hi, You can contact me through the form on my profile page http://themeforest.net/user/stmcan

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I can’t get my theme to work because it says it’s missing the stylesheet. This seems to be a common problem with your themes, and I would like the issue addressed as soon as possible. Would the author of this theme please email me: JessicaBHoffman@gmail.com. so we can resolve this issue.

stmcan

Hello,

It is just an HTML template and you can’t use it with WordPress, there is a WP version is available http://themeforest.net/item/rttheme-14-premium-wordpress-theme/311215

Please do not hesitate to ask if you have any further questions.

Best Regards

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