920 comments found

hi, the google search results shoed my website was intruded by hacker, i found the url, how can i delete these url in wordpress, thanks

stmcan

Hi,

It can not be related with the theme, there are over 6800+ websites running with the same codes and of course i checked the codes.

Your server might be affected by a malware or another virus. Please check your installation and try to get help from your hosting provider. I recommend upload the theme orginal files and make sure your WordPress core files has not been infected.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi…is there a PSD of the template with the curves removed? Didn’t see one in the zip.

Thanks!

stmcan

Hi Terry,

Here it is http://rtthemes.com/downloads/layered-flat.psd.zip

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

terryatsm

Thanks!

hi, as i said my web was showed hacked information in google search results, it must be your theme problem, please how can i solve this in the wordpress admin

stmcan

Hi,

It can not be related with the theme, there are over 6800+ websites running with the same codes and of course i checked the codes.

Your server might be affected by a malware or another virus. Please check your installation and try to get help from your hosting provider. I recommend upload the theme orginal files and make sure your WordPress core files has not been infected.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Before I purchase this theme, I need to be sure the color scheme can be changed to any color through css. Or would there be too many places to change that color for it to be feasible? Thanks.

stmcan

Hello,

You’ll also need to customize and regenerate some images by using a sliced psd file. It is not a big deal if you have basic photoshop knowledge. We also have a quick tutorial on our support forum at http://support-rt.com/forums/topic/main-sidebar-colour-editing-the-skin-default-psd/

Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

I have installed RT-Theme 15 and know that I have the most recent version 2.4, but inside the Dashboard, I am told that I am on version 1.0 and need to update. I want to be sure I’m seeing the updated theme options, of course. The conflicting/contradictory version information is clarified through the screenshots at this link: https://www.dropbox.com/sh/v1ryq0fblyfdn0g/AAC9kUCZLQX6ofZvEQrdAjhVa?dl=0

Please advise.

rosemarymiller

I should have thought of that myself! I’ll change the child theme version.

rosemarymiller

One final question: Why is there no code in the style.css file?

stmcan

Hi, You need to edit css files inside the /css/ folders.

sekolo Purchased

Hello when I add a full page picture, it is not responsive. Please give me a solution. Thanks

SC – I bought the theme

stmcan

Hello,

Please make sure that you don’t have hard coded width and height for the image. For further help please, please open a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

fection Purchased

Hi!

Great design! Couple of questions:

When i select a page as blog page, it displays blocks from the homepage on the blogpage instead of the blog posts. I tried selecting latest posts in the wp config, but i dont want that because i dont want to use the latest blog page as my homepage. I would like the homepage+blogpage do be seperate.

And i wonder wy my theme keeps saying to update to 2.4, i’ve just bought it and installed the newest version.

rtthemes-support

Hi

If you still seeying that you need to update you did a incorrect update. checkout by ftp the

/wp-content/themes/rtthem15/style.css

what does that file say?

Please register on the forum at http://support-rt.com and post any further questions / issues in there.

Thank you.

Best regards,
Theme support

Default-user
fection Purchased

It says 2.4. And i did not update, i bought the newest versio :)

rtthemes-support

Hi

This theme does not work with a static home or blog page. Goto the wp reading settings and make sure they both say -select-

For the blog listing page you need to create a page and set that page as you blog page in the theme blog settings.

As for any new questions on this please create a account with your purchase key and post your issues on the forum as we dont provide/supply support this way.

http://support-rt.com/

Thank you !

Best regards, Theme support

ferrik Purchased

merhaba ben rt theme 15 satin aldim kurulumu yapamadim yardimlarinizi rica edecem

rtthemes-support

Hi

Please register on the forum and issue a support request in English in there. We are gladly to help you on those.

http://support-rt.com

Thank you

Best regards,

Theme support

You have installed WP 4.0.1 – and I can not add anything to the menu ? (post, etc.) Theme version 2.5 ?

lukaszrw

.. And you can not create a new menu ???

rtthemes-support

Hi

Can you please create a account with your purchase key and post your issues on the forum. We dont supply support through the theme sales pages.

http://support-rt.com/

Thank you for understanding.

Best regards, Theme support

dansmelt Purchased

When I click the product section there are 6 photos of products. What I want to do is another “sub-category product” section once you click one of 6 photos. So that once they click one of 6 photos, they will have another “sub-sub-category product” sections and users will be able to choose different products from that. However, when I click one of 6 photos, it will always go to a specific product item no matter what. Is there a way to get rid off the current link/ redirect to a specific link? Thank you.

rtthemes-support

Hi

The related products are going to the single related product itself.

Maybe you can add a thumnail gallery manually linking to your categories to each of the products

As for new questions please create a account with your purchase key and post your issues on the forum. We dont provide/supply support this way.

http://support-rt.com/

Thank you for purchasing rttthemes.

Best regards, Theme support

Hi there

I am using this theme for my mums art work website to sell her art – there are some issues with the page display on the product page etc e.g. http://www.chrishurstart.com/art-work-for-sale/

Can you help?

Also how do I increase the image sizes on this page above so it displays 2 columns instead of 3. Also I dont want the add to cart button on this page – instead I would like the more details button?

Sam

rtthemes-support

Hi

The theme is not compatible with woocommerce nor do we advertise that we are supporting that plugin. It does not work correctly in rt15.

You will see this when you open above url in fe. Firefox. I am sorry but there is no fix for this.

If you have further questions please create a account with your purchase key and post your issues on the forum. We dont provide/supply support this way.

http://support-rt.com/

Best regards, Theme support

rtthemes-support

Hi,

Maybe you can use the build in custom post type called products and link them to the woocommerce checkout page?

http://sarathlal.com/add-an-add-to-cart-button-outside-a-product-page-woocommerce/

Best regards,
Theme support

lem017 Purchased

Is there way to add a captcha to the contact form, I’m getting a lot of spam from it. Thanks

rtthemes-support

Hi

Please use the contactform 7 plugin and the si captcha addon.

Best regards,
Theme support

rtthemes-support

should be really simple captcha and not si captcha which is anti spam for comments

https://wordpress.org/plugins/really-simple-captcha/

Does the word press version have the option of turning off responsive?

rtthemes-support

Hi

yes you can turn it on/ off in the theme general settings.

Also can you please create a account with your purchase key and post your issues on the forum. We dont provide/supply support this way.

http://support-rt.com/

Best regards, Theme support

avaleni Purchased

Hi, RT Theme 15 for Wordpress,

We have noticed since updating Wordpress to v4.1 that when submitting the contact form it no longer displays the confirmation message onscreen upon sending the email. It still appears to send the message, but we need the confirmation message that it was successfully sent to be displayed onscreen for the user.

Could you please investigate and advise asap.

Thanks.

rtthemes-support

Hi

there is no issue with wp 4.1 and the contactform send message. See this image. It was created after the send mail in wp 4.1

http://i.imgur.com/WFhr37P.jpg

For any further questions on this you may create a user account with your purchase key and post your issues on the forum.

Unfortunately we dont provide/supply support this way.

http://support-rt.com/

Best regards, Theme support

Default-user
avaleni Purchased

Hi, thanks for your prompt reply. Was problem changing site from http:// to http://www. amended themeuri in shortcodes, now appears to display ok. Thanks (btw nice theme!)

Hi there, really considering purchasing this theme. Just wanted to ask though … is it possible to replace those curves on the left side bar and the main framework area? Are those just background image curves?

rtthemes-support

Hi

They are a background image which are provided in the psd files that come with the theme.

Open de demo website in Firefox rightclick on the curv and view the image.

Best regards,
Theme support

Hello I am interested in buying this theme for a business website. I want to know whether I can change the navigation panel to remove the curves and insert a different shape in the PSD file. Do you provide the PSD files?

Thanks

rtthemes-support

Hi

Yes The psd files are included in the download package.

Best regards,
Theme support

avaleni Purchased

How do I back up the theme settings please?

rtthemes-support

Hi

You cant unless you backup the complete sql database of that website. They are all in the wp-options tables.

If you have any further questions please create a account with your purchase key and post your issues on the forum. We don not provide/supply support this way.

http://support-rt.com/

Best regards,
Theme support

yoyo33 Purchased

Hi, I use Wpml for translate my site but I can’t translate the widget, tell me how i can translate the widget for the main menu…

Thanks a lot

yoyo

rtthemes-support

Hi

Please consult the wpml documentation.

http://wpml.org/2011/03/howto-display-different-widgets-per-language/

As for any new questions on this please create a account with your purchase key and post your issues on the forum. Unfortunately we dont provide/supply support this way.

http://support-rt.com/

Best regards, Theme support

DO YOU NEED SUPPORT ?

Hi All,

If you would like to receive support, please post your questions on our forum at http://support-rt.com

You will receive much faster support because we can easily see who needs assistance, and also you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.

Best Regards
Theme Support

Massbro Purchased

The scroll feature on this theme sticks on mobile. In other words, visitors have trouble scrolling down the page. I’ve tried on several devices and have had others try on theirs. I also went to your demo site and tried there as well. I do not have this problem with any other themes.

Do you have plans to fix this issue? Can you recommend suggestions to make it more responsive to user touch? If not, I am unable to continue using it for my clients.

stmcan

Hi,

We tested the theme with many mobile devices as well. Could you please be more specific like your mobile phone model, OS, browser and which page you’re referring. Please submit the details to our support forum at http://support-rt.com by starting a new thread.

Thank you for purchasing my themes.

Best Regards

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