878 comments found

Hello. Nice theme , But i was wondering why i couldn’t put premalinks on post name while using your theme? Is there a way to fix it. Waiting for your response, thx

Hello. Nice theme , But i was wondering why i couldn’t put premalinks on post name while using your theme? Is there a way to fix it. Waiting for your response, thx

stmcan

Hi,

It looks like a WordPress issue since theme does not change any permalink settings. Is your server a windows server? If so you can’t use the permalinks.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Can we put on Slide menu? Please could you help? If you want to buy.

Ex. http://i.hizliresim.com/x0lB8Z.jpg

stmcan

Hi,

It needs custom coding. as default there is no option for that. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

hI, I have a quick question, sorry if it has been answered before. I have a multilanguage website. I have installed wpml, and string translator. What i cannot fix no matter what i have tried is to translate the widget – Contact Info on the home page. I can only translate the Title, but i cannot translate the text, address, etc. Any ideas? Thanks

stmcan

Hi,

Have you tried to use “String Translator” of the plugin? As I check it works fine. Maybe you can get help from the WPML support team.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user

HI, As i told you i have i installed string translator and it doesn’t work… Anyway thanks for the help

Hi stmcan!

I am considering this theme for an artist who makes high and narrow statues and have a pre-purchase question:

In your demo the portfolio overview has landscape size images. Can the images in the portfolio of this theme also be set to a different default (portrait) size?

Thanks for your advise!

Regards, Monique

stmcan

Dear Monique,

Yes you can control the image sizes via the theme options. Please feel free to ask if you have any further questions. Thank you for interesting in my themes.

Best Regards

Default-user

Thanks! I’ll discuss with my client.

ctheod Purchased

Hi,

I have just bought your theme rttheme 15. There is an error “504 backend unavailable” on some page in the back end (in wordpress).

It only works when I remove “php” from the url. May you help me please ?

Kind regards

stmcan

Hi, Please check your WordPress installation. It is not related with the theme.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi,

I am loving the theme! Good job guys. My question is I have installed the theme on a domain and now i want to move it to another domain instead. Is that a problem hence I have the regular licence only ( i only will be using the theme under one domain)? please confirm

Also How easily is it to make it an e-commerce website? a.e. sell the products online? so the customers can check out and what not?

stmcan

Hi,

Yes, you can move another domain. You license covers 1 domain and you can change it whenever you want. – This theme does not support any e-commerce plugin officially but we have plans to add woocommerce in the future.

BTW Sorry about the delay. For your upcoming help request please use our support forum at http://support-rt.com where you can get fast answers.

Hi, I purchased the theme and I just installed it. I like the menu however I would like to be unfolded when you enter the page. It seems like each item on the menu folds when the other is unfolded. Can you tell me how to make them all unfolded – so that all of the subsections on the menu were visible? Thanks for letting me know ASAP.

stmcan

Hi,

You can customize the following lines of /js/script.js

    jQuery("#navigation ul li").menu({
        autohide: 0,
        autostartSpeed: 0
    });

like this

    jQuery("#navigation ul li").menu({
        autostart: 0,
        autohide: 0,
        autostartSpeed: 0
    });

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

r3s Purchased

So, when I installed this theme, my wordpress was very slow, do you know why? I have wordpress 3.8.1

stmcan

Hi,

On some servers the update notification of the theme cause slow admin loading. You can disable the notifications via General Options -> “Close Update Notifications” checkbox.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi.I cant find the documentation and therefore dont know how to upload demo content.Sorry new to WP

stmcan

Hi,

Download “All files & documentation” package from your downloads page and open the index.html file inside the “Documentation” folder. You can also follow this video http://www.youtube.com/watch?v=MQmlux7yzfE

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

How Can I translate via WPML contact page ? and left contact in widget

stmcan

Hello,

Please note that we have a support forum and we are answering very fast through the forum. About your question; it seems WPML changed page defining method so we had to update our code also. There will be an RT-Theme 15 update for this issue very soon but if you don’t want to wait you can manually update your /rt-framework/functions/wpml_functions.php with this one http://pastebin.com/gp8qMyvn

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

sf3007 Purchased

Hi, I have just installed the theme and the backend is working but the site shows a blank white page. I have deleted all plugins apart from akismet. Please advise newhousegroup.it thank you

stmcan

Hi,

As i remember we helped you about the issue through our support forum. Please contact us if you need any further assistance.

Best Regards

Hello, nice theme, I was wondering if it is possible to add sharing buttons (Facebook, Twitter, etc…) in each of the “Company Blog” articles ?

Thank you for your answer,

Julia.

stmcan

Hi Julia,

You can always use one of those sharing plugins. Theme does not have an embedded one.

Please feel free to ask if you have any further questions. Thanks for purchasing my themes!

Best Regards

Fran2 Purchased

Very good Theme (i buy it 2 times) but it’s working very slow. Both versions (old and new) are slow also… i don’t know why.

stmcan

Hi,

Please try to close “update notifications” via General Options. This will be prevent to check updates and increase your admin panel speed.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

I have a multilanguage website. I have installed wpml, and string translator. What i cannot fix no matter what i have tried is to translate the Contact Details Column. Any ideas? Thanks

stmcan

Hi,

it seems WPML changed page defining method so we had to update our code also. There will be an RT-Theme 15 update for this issue very soon but if you don’t want to wait you can manually update your /rt-framework/functions/wpml_functions.php with this one http://pastebin.com/gp8qMyvn

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

abraxx Purchased

Can you please post a list, which files you have changed for the 2.3 release? Because during my personalization, I have changed some files of the “rt-theme” folder, so I can’t update the whole directory!

Thank you & best regards

abraxx

stmcan

Hi,

I don’t keep the changes, always assume users modifies by using child theme so i highly recommend use a child theme to modify the theme.

You can use a “compare file” like software to find the changed areas to solve your current problem.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

This theme is stealing my time! Please show me an example page with a correct translation of the Contact page! It still does not work! See here: http://www.hassero.de

stmcan

Hi,

Looks like you’ve managed solve it by installing the most recent version of the theme.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Default-user

I surrender! Since months I try to show you a mistake and get stupid answers rather than help. No, the translation of the contact page is not working correctly! I will not use the theme further.

stmcan

We have fixed the issue on the contact page with the latest update, if you still have issues can you please tell us where as i check everything is working correctly.

I have tested rt theme 15 with wordpress 3.8 and wordpress 3.7 but I have a blank page as a result, what can cause the problem? The debug show nothing!

stmcan

Hello,

Please use the account you purchased the theme to get support. Actually we have support forum where we provide support at http://support-rt.com

BTW theme works fine with WP 3.8

Best Regards

Hello, is it possible to include YouTube video in a “Homepage’ blox?

Is there a portfolio shortcode for this?

As I tried to use YouTube’s ‘embed’ and ‘iframe’ coding and that does not work.

Any suggestions would be appreciated.

Thank you.

Default-user

No need to reply, I found a solution from another thread. Thanks.

stmcan

Hi, Glad to hear you have managed to solve it. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

Hi! Thanks for this great plugin! Just one quick question: I know this was asked two years ago (used search function ;-)) but was not really answered. Is it possible to make the submenu work on hover, not on click? Thank you! Anja K.

stmcan

Dear Anja,

This is a popular request, I’ll take a look what can i do about it when updating the theme. I’ll be working on another popular request; bigger content area.

If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com

Thank you for purchasing my themes.

Best Regards

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